Razer Support

When I enter my headset's serial number to get the driver activation code, it says it's already used

I bought the Razer BlackShark V2X headphones from an official dealer, and when I try to register, it says that this product is already registered, even though I didn't do it

Hello,I have been using the DeathAdder V3 wired for about two years. Around five months ago, it started disconnecting and reconnecting occasionally. At that time, it was still bearable, but now the issue has become much worse — the mouse disconnects almost every time I move or lift it, making it nearly unusable.Could you please help me resolve this issue?Kind regards,Ennio

I am having an issue in assigning keys, it has the default on what I want but still doesn’t work . I’ve reinstalled synapse 3 and deleted 4 as a lot of you have done so, reading through these threads I haven’t knoticed any response from RAZER staff on the issues at hand. I’m starting to wonder if I have invested in the wrong brand . What is the logo played by gamers and made by gamers ?  They must have blind folks working for the company and developing products with brail for institutions ! Fix you S _ H _ I _  . 

I updated my windows, and all the sudden whenever the cortex game booster turns on or off, my PC encounters an issue and reboots itself. Nothing happens, but its just annoying that I cant use game booster anymore. I tried repairing cortex, reinstalling, everything. Even reset all my Cortex boosts, nothing. It opens all my browsers, glitches out, then reboots. The update that caused this was Windows Malicious Software Removal Tool x64 - v5.135 (KB890830). When I updated I did “Update, restart, shutdown” So maybe that caused it? Not sure.

My Basilisk v3 suddenly stopped working. base model basilisk. The mouse worked great before and nothing happened to cause it but suddenly the sensor stopped working. however if i uninstall / end task razer synapse the mouse works again. everything about it. but once the mouse is connected to synapse it all stops working the rgb stays on in the mouse but it doesn’t work.I tried unplugging replugging and the mouse works then i hear a click and then it stops. I’ve tried factory resetting on the synapse app yet nothing changed. I completely uninstalled synapse using revo uninstaller then the mouse worked. then i reinstalled it and the mouse stopped again. Restarting between everything. Any help is appreciated thanks all. 

The razer chroma app just not working, can’t start, keep show failed to start, tried reinstall but now stuck at starting

Hi there,The battery of my Razer Blade 15 2020 Advanced died a few days go. It is not swollen (yet) but as I moved in a tropical country a year ago I suspect it could be leaking. I need a replacement battery asap.I tried to submit a ticket several times, but after answering all question of Razer Assist, the chatbot says it created a ticket that does not exists. No ticket in my support page, no confirmation email, nothing. I tried three times, no result.Is there any way to open a ticket anymore ?Cheers,

I’m seeing lots of posts about being unable to update to latest firmware. I’ve had problems updating since v1.7.0. The updater shows the latest version, then as soon as I plug in the dongle the latest version switches to 1.7.0 (currently v2.1.1_rc2). I’ve tried from several different computers, all with Win 11 (Pro) 24H2.Screen shots and log file below.I have also had an issue with Bluetooth connectivity in Linux. I’ve tried a few different dongles, the issue has persisted since firmware version 1.6.x. I’ve updated and tried multiple playback techniques, switching from various playback codecs, drivers, systems (currently wireplumber on Fedora 42).After anywhere from 30 minutes to a few hours, the headset just powers off. I can then power on and it reconnects. 

 I cannot receive any authentication code on my registered mobile number or email. I have already attempted several times, but still did not receive any code. Because of these failed attempts, my account is now locked.Please assist me in unlocking my account and resolving this two-step authentication issue.Thank you for your support.Sincerely,Dreadman030789

number serie: (removed) email: (removed)  

Have been reported this my razer gold card problem for the a week now is there any problem Make a mistake scratch code when I'm trying to Make use of my razer gold card  since when have made mistake of scratch the code I wasn't be able to use the card and I keep complaining and submit my ticket since then I could here back will you please help me out on this on time

I bought a BlackShark V2 X from shopee and the seller said its activated but didn't provide the activation code and Synapse didn't detect my device

Hello, I have a problem with my Barracuda headphones, which I bought three and a half months ago, namely 05/21/25. I have cracks on one side of the case where the hinge is, because of this there is a large gap between the case and the earphone and the earphone itself is very loose. These headphones have not been dropped, have not been physically damaged, and have been used as intended. I tried to contact the store where I bought them to replace or repair them, but they refused. Now I am writing directly to the manufacturer in the hope that you can help me with my problem. 

which store can i find a Razer gold gift card in newport beach i search 5 stores but couldn't find any

I’ve recently bought a new razer headphone off ebay and I’m unable to register this to activate the surround sound featurs (razer blackshark v2 X). can someone please help me resolve the issue?

hi, im looking to know when the reciever for the blackshark v3 pro will be in stock in the UK.

I have the Razer Blackshark V2 Pro (2023) for Xbox.They work fine, my friends can hear me and I can hear them. The problem starts when I try to stream on twitch through the xbox console, the stream does not here me even though I am not muted, my friends in the party can hear me but not the stream. When I plug in my old headset ( Razer Kaira ) the stream can here me just fine but when I use the Blackshark V2 Pros twitch refuses to detect the mic

Hi, I bought my Razer Blade 16 with 5070ti end of April and received it in May. Since I received it, it crashed from time to time. But since august I have multiple crashed a day. I started investigating (minidump & chatgpt) in September and found out that the issue comes from the GPU. (Watchdog BSOD)I just underwent a clean install with DDU of the graphics drivers on 1st of september, it worked well yesterday, but today Ihave two crashes again. The minidump shows graphics again, so I want to re-install some older drivers. Chatgpt recomended the version 572.47 or 572.70. Anyone having the same issues of multiple crashes a day with the new Gforce 50 series? (often DPC_WATCHDOG_VIOLATION) Anyone has an advice on which drivers could be the most stable? I also use a Razor coolin

hii have a problem, i lost my right hand i got the tartarus 2 for playing 1 hand, i need to set the pad to woks as a mouse for camera rotation and i cant make it work on my pc,can you help me ?   

I have a Razer Naga Pro and the scroll click function isn’t working any more. I would rather not replace the mouse at all possible, I have checked in synapse that it is configured correctly to click. Scrolling and clicking the wheel sideways to work, downwards is just not responsive.

hello, please help me, i dont have access to my 2FA andbackup codes and i want to use my razer gold but its being blocked by the 2FA. i still have the primary email that i use for my account. please help thank you

Wallet is disabled. Please contact customer support. i cant topup 

How to reset my phone number, but I don't have any access to my old phone number, and another problem is i don;t have authenticator app and i can't remember where i put my back up codes the only left i had is my email

As subject, my DeathAdder V2 pro bluetooth totally not function. No matter i switch it to BT or 2.4 mode, the Mice just dun light up, only able to work it by link with USB cable.My S/N is: PM2320H15804835