Razer Support

Hi, I have Iost my USB-C dongle for my Barracuda headset and looking for official replacement. Those are not Barracuda X or Barracuda Pro, not sure if thier dongles are compatible but in any case I have not found any official ones. Could someone help me, please?

hello guys i bought Razer BlackShark V2 X on my local store they did give me a headset with box but im not sure if it had a surround sound activation code i remember looking at the papers and at the box too and did not find anything i just bought it like 1 week ago not even please help with a activation code i really want to see how this headset can perform at the moment bass is too loud its a 3.5mm cable option one.i bought headset from “Game zone” which is is located in georgia,tbilisi,rustaveli.i payed 174,68 GEL which is 64.83 USD atm.on the name of the order it says “razer gaming headset blackshark v2 x 3.5mm black (removed PN) (11074)I purchased it via delivery specifically from “WOLT” delivery.random delivery guy picked it up from the store and delivered it to me.If you guys could help would be amazing really.Thank you so much and sorry for my broken english.

Hello, I'm writing from Peru. I'm currently trying to update my Razer profile information. However, it's asking for two-factor authentication. My phone number appears to be correct, but I never receive the text message.Another option is to enter a backup code, which I don't have.How can I resolve this issue?

I recently bought the Barracuda headset , when I open synapse the device is still showing as OFF even though the device is already ON. I am able to use them with music , videos , games, etc. Are they compatible with Synapse 4.0 or they don’t need to be modified there?This is my first time using razer headphones , please ignore my ignorance 

This is my second Tartarus as my last one had a multiple key failure. I have had this one for a while and the palm rest has completely worn off. I also want to mention that the second one I received as a replacement for the initial one came with two from pegs of the palm rest on the bottom cracked, so I fear trying to adjust the palm rest will break it. Does razer offer replacement parts for stuff like this??

I have a problem i order a blackshark v2 x last year sept. 1 2025. I did not mind that i did not get a code because it say it already used but now my friend ordered same headset and he get. A activitation code and i though i did mistake but i did the same he did. But still it already used. Why? I bought a brand new. Can you please help me razor? I want that activision for enchance audio experience. Where do i contact you? I have proof.

Hi, I purchased my Razer Blackshark V2 Pro 2023 and I can’t find the activation code or it doesn’t work. The code provided in the Synapse app, whenever I try to put it, it says “the code yopu entered doesn’t seem to be valid. Please try again.” What do I do in this case? Buying a $349 headset should provide the activitation key in the box or digitally activate the product after connecting it to the device. 

Bonjour, Ma fille en fin 2022 m'a offert un fauteuil Razer édition et ce jour, je constate que le socle est fissuré à deux endroits, ce qui fait descendre le vérin bas.les roulettes ne touches plus le sol, 3 sur 5.référence produit : Batchcode : FV04200621  Pourriez-vous me dire comment procéder dans le cas d'une garantie. Cordialement Patrick Guepin Élément acheté sur vôtre site avec paiement par carte bancaire. 

Randomly mid game the mouse disconnects.  I play the game via wired and then take a step away for about an hour.   Upon arriving back at my computer its still showing a 0% charge and wont work via wireless. Ive tried to reset it to factory settings, restart my pc and even uninstall/reinstall synapse. 

Olá,Recentemente meu Viper V3 Pro começou a apresentar um certa problema específico e estou tentando entrar em contato com o suporte do Brasil, porém não consigo de jeito nenhum. Já mandei mensagem para o email disponivel e só recebi uma mensagem automatica dizendo para abrir um ticket no proprio site, porém já abri o ticket e falei com o suporte USA e eles me indicaram mandar mensagem para esse emai. Então basicamente tentei todas formas de acionar o suporte do Brasil e não estou tendo sucesso.

My daughter was just gifted a new Kraken Kitty V3 X as she loves to game and needed a proper upgrade. Shes only had the headphones for like 2 weeks and our kitten chewed up the mic on the headset…I’m wondering if anyone knows if the mic can be replaced or if I’m screwed and have to get her a new headset all together

How do I pair my razer atheris to a new USB Dongle

All I want is being able to change the colour of my Combined €200 mouse and keyboard I bought from razer. This can be done with an Extremely simple app just for that purpose. But no, I have to download 3 apps, give acces to my entire pc, and occasionally wait and hour or more for updates (another one currently in progress). Can't they just make an optional different app for all the other bs. And just give me one simple app to change the lighting in my devices(the only thing 95% of people want to use razer software for. And the reason I paid them €200. I'm honestly just amazed how bad this has been over the years and just want to let them know how hard they've failed at the one important piece of software they need to create.

I love my naga trinity ( RZ01-02410100-R3M1) and i used it for a long time. I used my synapse 3 with Wooting 80 HE and everything was good. Today my dpi on mouse got reset and i got only 1 option to update synapse 3 for syn4. After than i discovered my windows button stoped worked ( on keyboard and sometimes in windows)  and i can’ type in windows search bar anymore. If i unnistal synpase 4 my keyabord working fine, but my wheel on naga is dead completly. I sent a support ticket and logs to razer, but may be someone got a same trbl and can help me pls? Idk what i should do w\o wheel on my mouce or w\o windows button on my keyboard...

I placed an order this morning, but nothing is populating in my order history, and when i click the email link i received, it’s showing an error

Boa Tarde,O scroll do meu mouse Razer Deathadder V3 Pro parou de funcionar. Ele esta fora da garantia e queria fazer a manutenção dele, sou do Brasil e não estou conseguindo localizar uma autorizada para fazer a manutenção necessária.Como eu devo proceder? 

I’m in New Jersey. When I try to pay for a Razer Gold PIN with a credit card, I get an error saying that this payment method isn’t available in my region. What should I do?

Hello, can you help me? I lost my 7.1 audio activation key and bought a new PC. I want to activate it.

Last night my Basilisk V3 Pro’s scroll wheel stopped free scrolling properly, and after disassembling it and removing hair that was stuck inside it still has the same issue. Seeing how the mouse is out of warranty and i’d rather not spend the money to buy a new one, i was wondering if the scroll wheel assembly in the base V3 was the same model. If so i can buy a base V3 as donor mouse and swap the scroll wheel to prolong the life of my V3 Pro.

my old phone number is dead and i forgot about the number, but my main email is still active, can you change my old phone number to my new one?

I have a Razer Wolverine Ultimate controller, and I find that the mappable buttons are fragile, especially the M3, M4, M5 and M6 buttons. I am looking for a replacement set of those 4 specifically. The M2 broke too, but I had another broken controller that had that part intact so I swapped it out. The controller works fine otherwise so I'm just trying to replace these parts. This controller specifically is well beyond warranty, however if I'm unable to replace these buttons I have little interest in buying another Razer controller in the future due to how easily these mappable buttons break. Thanks

So I just got a Seiren mini a few days ago and it was working fine. All of a sudden it disconnects and won’t be detected by windows 10. The green light shows on the mic itself but in device manager it just tells me “Unknown USB Device (Device Descriptor Request Failed)”. I’ve tried uninstalling the device and changing the port its in, restarting windows after doing so. Even going as far as doing a fresh install of windows 10 and i’m still getting the same problem. I really don’t know what is wrong, it was literally working fine the first day or two.Any help is appreciated!

touched the sidetone setting and now my mic doesn’t work at all other than when in the sidetone testing.

Hi!Yesterday I was using my mouse wirelessly without any issues, however today the mouse wouldn’t work without being connected by wire. I tried reconnecting the dongle by using the tool found on the website (but the process keeps failing). I’ve tried updating the firmware but that stops working at 40% and then it tells me to update again. Tried that multiple times without any different outcome. Tried plugging it into multiple different usb ports. I’ve never experienced anything like this before. Do I need a new dongle? I haven’t seen any that are in stock for my specific model. I hope I don’t have to get a replacement since it was working fine yesterday and nothing happened to it since.  Thanks in advance!

I tried about everything and more suggested on all sites , even on another pc ( both win 11 , i have no more 10 ) - but the dongle does not get recognized beyond a nice windows soundbyte , and fails on firmware updates and the pairing tool.  Synapse 4 does not see or recognizes the headset, even with all cables attached.The pairing tool finds the headset ( dongle and cable ) but fails the updateThe update tool finds the dongle but does not find the cable/headset ( and yes its the original one that still works fine - also since the pairing tool finds both).I would love a suggestion i failed to try :-)Otherwise i will need to get a new and modern one….But still pissed you guys murdered my dongle with an update