Razer Support

Trying to use my $20 off profile completion code on the naga left hand edition. Code says its good for orders over $100. I added the carbon offset program to make the order $100.20 bet it keeps saying the code cant be applied.

Hi! Recently, or more precisely since the release of Synapse 4, problems with devices have begun. I updated to the latest version of the software, after which, at a random moment, while in the game, all devices fall off - the backlight turns off, the buttons do not press, the devices are initialized. Then everything works again for a while, but the problem returns again.I rolled back to synapse 3, having previously deleted everything completely. But the problem remained. I changed the USB connector. I connected all the devices to different connectors. Everything remains in its place. I manually updated the firmware of the devices for each of them. But the problem remains. If I turn off ALL programs from the device (Synapse, Central), everything functions normally. Tell me, what else can I do?

Purchased the Razer Blade 15 Base with Windows 10 in early 2021.  Since then I’ve received prompts from Microsoft to update to Windows 11 and this laptop supports it, I just haven’t done it yet.  Recently I had severe Windows 10 failure (stuck in a diagnosing/restarting loop) and after many attempts to fix I finally got the laptop to reset & restore the original Windows 10 from the recovery partition and it wiped out my programs and data (I have backups).I’m thinking now might be a good time to upgrade to Windows 11 before installing everything else, but Windows Update is only prompting me to check for Windows 11 compatibility but not letting me do the upgrade.  Any suggestions? Erik

HOT GARBAGE messed with my lighting and now half my key binds wont work and the other half barely work because i have to spam it for it to register

Hi all. I had been succesfully using my Cynosa Chroma on Manjaro for 3 years. Arch can be a fickle build, so I changed OS to EndeavourOS. (still Arch-based, but supposedly better for games) While this question may better be directed to the openrazer folks, I thought I’d give it a shot here first. The OS is seeing both my wireless mouse, Logitech M570 AND the Chroma as a pointing peripheral. xinput shows the keyboard attached to the keyboard part, but the mouse and the keyboard on the mouse section. The mouse system control panel shows both devices as enabled, but the keyboard doesn’t show anything at all except the generic keyboard. If I disable the keyboard in the mouse settings, it disables the keyboard completely. So because I can’t access the keyboard settings, I don’t know if my keyboard is EN-Australia or EN-US.(One of the games I play isn’t working right mouse-wise, and my GoogleFu shows that a mis-match on the keyboard

Hello, I have a Razer Kraken Tournament Edition headset.I previously activated THX Spatial Audio on my old PC using the code from the box, but now I have a new PC and the old code says it’s invalid.Could you please provide me with a new activation code? I can send photos of my headset, USB audio controller, and serial number.

My razer keyboard that i just bought (blackwidoe v4 pro) either double types or somtimes doesnt even rregister the keys. Somtimes it just delets entire words randomly and spasms out i dont really get it. I thought it as the pad at first so i removed it and it still didnt fix. Has anyone been able to fix? I just bought it before christmas to rreplace my old one, :(

How can i contact razer support? My side thing from the razer naga v2 pro doesn’t work and i would like to buy that specific one lateral pannel...

Does anyone know the best way to get a replacement battery for my Razer Blade Stealth 13" (11th gen Intel® Core™)? The battery only lasts for 30 minutes on a full charge even with battery settings optimization. I'm just looking for the fastest and most reliable way to get a new (legit) battery without having to send my laptop in. I've seen some prior posts from users saying it was very difficult to get Razer to send them a replacement battery, and I really don't want to have to go through hours of hassle; I just want to buy a new official replacement battery. Thank you!

I have this issue with my Razer Blade 15 Advanced Model (Early 2020) - RZ09-033. I was on vacation for 3 weeks, my laptop was left at home - turned off, but charger plugged in. When I booted it up, it was a couple of problems. I have it connected to a USB-hub and 1 monitor. I use the original Razer charger tho. However, it was a big Windows-update, and I struggled to get the laptop to recognize the monitor. Also, the battery didnt charge. The icon shows that it runs on battery, but the percentage stays at the current level. When I unplug the charger, the percentage does drop, but it doesnt go up when I plug the charger back in. I downloaded BatteryMon, and when it’s plugged, it says the battery is “not in use”. The battery health shows 86%, no signs of swollen battery and nothing weird. The charger brick has its green light on, but not on the laptop. This happened after the Windows update as I said, and cus the battery doesnt drain when it’s plugged, it indicates it’s

Hello I just bought a razer blackshark but unfortunately when i tried to register it to activate the 7.1 virtual sound it says that "This product is already registered. If you did not register it, please contact Razer Support" I hope that you can help me in this problem thank youu

Firefly 2 no longer lights up. It flickers occasionally. How do I get my old colors back?

I’m reaching out because the cord for my Wolverine V3 Pro controller is no longer functioning, and I haven’t been able to find a suitable replacement. I’ve already tried multiple USB-C cables, but none of them seem to put the controller into PC mode. Could you please let me know where I can purchase the correct replacement cable or if you offer a direct replacement service?

Hello, my screen went black while playing video games, I’ve tried to connect it to an external monitor to check if that was working, still black, any fixes to this? Keyboard is still lit up when turning on, no matter what the screen stays black.

Is it possible to buy new razer blade 18 on firm 

Hi.I think I have seen enough of the posts about the defective Nari dongles, and yes, looks like I am subject to this too.Could someone from the razer team please let me know where I should send the serial number, purchase date and location as well as proof of purchase to?Thanks!

Hello!, my name is (*Personal information omitted). I’m a passionate gamer and a long-time admirer of your products due to their quality, functionality, and of course, their design. Razer has become one of my favorite gaming brands.I am writing to request technical support for an issue I’ve been experiencing with a recent purchase. On September 19, 2024, I bought a Razer DeathAdder V2 Pro Hyperspeed Wireless mouse via Amazon. I was immediately impressed with its ergonomics, light weight, minimalist aesthetic (I prefer no RGB), and overall performance. Without a doubt, it is the best mouse I have ever owned.However, for the past two months, I’ve been experiencing a failure in the left-click switch, which frequently performs unintentional double-clicks when pressing normally. This issue has significantly affected my performance in both gaming and my professional work in graphic design, where precision is essential.I have followed

I tried to register the headphones Razer BLACKSHARK V2 X and it said they were already registered even though I just bought them.

Hello,I recently purchased a Razer Wolverine V3 Pro Black controller. Unfortunately, at the time of purchase, I forgot to log in to my Razer account and the order was placed as a guest.Would it be possible to transfer this order to my Razer account?Thank you in advance for your help.Best regards,RedHaiko

I’ve had my Razer Blade 15 advanced 2021 RZ09-0409 for almost two years now. For the first 14 months it worked perfectly and I loved using it. It is now pretty much unusable.tldr - It doesn’t work with any 3 prong charger. Not a charger issue. The computer massively slows down and will not charge the battery (plus it shows it’s on battery power). To preface, I used it for software development and light gaming. When used the clamshell screen was always opened. When gaming it was always connected to the original charger. As it was my work computer as well, the battery had time to discharge and charge when I took it with me to meetings. All this to say it was treated nicely. After 14 months I noticed two things. 1 - I can’t use the trackpad anymore and 2 - the computer stopped charging. Reading up online I figured the battery must be the issue - and indeed it was swollen to the point it pressed on the touchpad so the latter can’t

Just had it bought for me for my birthday 2 days ago from Amazon. I updated the firmaware right out the box, so it is up to date. Worked fine till yesterday night when the d-pad started acting up while gaming on my xbox.Then connected it to my pc and encountering same issue for both wireless and wired connection. Multiple system restarts and hard controller resets later (w/cable plugin and out shennanigans), the issue persists.The gamepad tester I ran reads that the D-pad up is constantly being actuated without any inputs from me. It's not physically stuck from what I can see and feel. However, would sometimes became normal if I held dpad down for long enough (gamepad tester read everthing normal as well) before going back to being stuck after a hour on all my systems I tried. The app is no help.Perhaps a software issue or is it a defect? Anyone know a fix? 

I recently bought a razer viper v3 pro (faker edition). Inaccidentally lost my 8k dongle. Could I please get a replacement?

Good day, dear Razer fans! Can you tell me, has anyone encountered a problem with syncing the Yeelight Station and Razer Synapse? After switching from Razer Synapse 3 to Razer Synapse 4, synchronization fell off. Now, if you look in Chroma connect, there is no Yeelight app. I reinstalled both Razer Synapse and Yeelight Station - nothing helped.I've tried this before: 

I want to recover my account I have balance in my account but I can't used it anymore Please help me to recover it When I'm little kid I create me razor account in non seriously so now I have nothing authenticator no phone number I forget to save it, please help me I only remember my email  

Hello, I bought a Razer Blackshark v2 X and when I try to register the product, appears a message saying ‘’ the produtct has already been registered. Although it was new and unused.