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  • 42,813 Threads
  • 61,405 Replies
42813 Threads
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PM1749H04425978
posted in Razer Support
Shipping merchandise Turkey

I want to buy your products, but I find I do not see how your product shipping to Turkey?

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4 years ago
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Sesmu
posted in Razer Support
Razer Huntsman Elite (Volume wheel)

Hello, I'm having an issue with the volume wheel on the keyboard. I've ignored it for awhile since my previous desk configurations allowed me easy access to the dials on my speakers. However, it's become much more frustrating as time has gone on. I've read previous threads which mention a firmware update. I have done this. Tried again recently, and still no new update to apply I've cleaned the contacts for the wrist rest on the keyboard and the wrist rest itself with rubbing alcohol no real change. I did see an improvement when I took the wrist rest off, but it was only marginal. I've tested also with Synapse disabled, and running and still same problem, same severity.

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4 years ago
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WhosAskin
posted in Razer Support
Razer Synapse on Mac

I have a mac book, while waiting for my desktop to be built and delivered I ordered a razer keyboard and mouse. A few keys on my laptop are broken so I decided I might as well use the new keyboard. Since I have a new laptop I have to use a usb-c to usb-a adapter, and for some reason while trying to setup razer synapse, it cannot find that the keyboard and mouse is connected to my computer. Any idea why, and how to fix?! Would really like to setup keyboard customization. Thank!

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4 years ago
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dalmvern
posted in Razer Support
Synapse 3 Unable to Install - Server Access Unavailable

Originally my issue was that my new Ornata keyboard was not being recognized in Synapse, and after following the various guides and trouble shooting I tried to do a clean install. That is when this issue started. I have spent the last two hours trying to apply various fixes...pausing my anti-virus, adding exceptions to my firewall, turning off my firewall...and never get past this same screen when trying to install. I can install Synapse 2.0 and get my Firefly to work, but unless I can install Synapse 3, my Ornata and Mamba Elite are stuck in spectrum cycling mode.

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4 years ago
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engellan04
posted in Razer Support
Surround sound code not Working

Please help me retrieve my 7.1 surround sound code. I over scratched it and cant see clearly some characters (around 6 characters are unreadable). I tried to guess what's the character but keeps receiving invalid code. I registered my Razer Kraken X to razerid.razer.com. This was purchased last September 21, 2020.

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4 years ago
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Mr_Dazy
posted in Razer Support
Need some Info On Headphone and Mic

Hello Everyone, So i recently bought the Razer Siren Elite microphone which is awesome, nut the only problem is that i cannot use it together with sound blaster, because soundblaster Seems to need a 7.1 Mic, i thought the razor siren elite was, but it seems it isnt. Anyone got any solution for that? cuz i like to use some of the voice morphs and other stuff from it from time to time. Secondly im kind of looking for a new headphone since my Razer Man'O war 7.1 is kind of starting to break down. The problem is that i have an awesome microphone already so im looking for a Wired(not wireless) headphone without a microphone, it is really to find those made of quality these days. i dont really care about the price, is there a razor head phone that suits my need?? because i havent been able to find any without microphone that also was not wireless. Please i need some help :D Thank you alot. All the best regards, Mr Dazy

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4 years ago
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ftibz
posted in Razer Support
Frequent mouse disconnect - windows unable to recognize

Hi I have recently purchased a razer deathadder and it keeps disconnecting from time to time with a message that windows is not recognizing the USB. I can only make it recognize it by starting synapse and then unplugging and reconnecting the mouse. After some time, the same problem will happen again. Is anyone facing a similar problem? Is it a hardware or software problem? Thanks!

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4 years ago
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evercarMiddleYellow687
posted in Razer Support
New Emote Microphone Not Showing Emoticons

Hi, I bought my son the Razer Sieren Emote Microphone for his birthday. We set it up and he downloaded the main Razer app and the companion app and set up various emoticons to use for each activity. But when we test it, no emoticons appear on the microphone. We have read through the FAQ site, watched several YouTube videos and seem to have everything setup properly. Has anyone encountered this issue? I’m not sure if it is a sign that something broke during shipping or if we are doing something incorrectly. We would appreciate any guidance. Thanks! Scott

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4 years ago
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boooanas963
posted in Razer Support
OTP issue

OTP does not coming to my phone number

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4 years ago
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Shuckabruh
posted in Razer Support
Razer blade 15 base 2019 rtx 2060 STIFF KEYBOARD KEYS

Anyone know if this is common or anyway to fix this issue as I use this laptop for University and I'm a film student and need to type near daily. Thank you

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4 years ago
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NonPermanent
posted in Razer Support
The Razer Synapse app

I have a problem with my headsets that I have purchased recently ( Razer Kraken X Lite - Essential Wired Gaming Headset to be exact ) And I don't see them in the Razer Synapse app what do you suggest me to do? I have restarted my computer,I uninstalled and Installed the programer,I updated the drivers and it still does not work AND I WANT HELP.

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4 years ago
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PalmLeafheadup231
posted in Razer Support
Razer Cynosa Lite Macro doesn't load the profile

Hello there any advise why my Razer Cynosa Lite Macro doesn't load the profile ? i try several thinks, Like uninstall driver unplug keyboard restart pc and close antivirus and the install everything again, this didn't work either.Am using Win7 fully update. Can any one please help. thanks

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4 years ago
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dailyPeachPuffwatch955
posted in Razer Support
After restarting my PC I can't choose the option in my sound for the 7.1 surround sound.

I don't know why. It all start with problem with teams and the 7.1 surround sound. I went on the the sound setting and did a quick trouble shoot. After the trouble shoot it ask me to restart my computer and after the restart now my 7.1 surround sound doesn't even appear in my sound options there is no option for even looking at this options... I am at a complete lost.

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4 years ago
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zunk3r
posted in Razer Support
Typing portuguse accents with razer blade?

Hello, i'm trying to figure out a way of typing portuguese with my razer blade 15, but i can't figure out the right language + keyboard configuration on windows 10. If i change my keyboard to "portuguese" pressing ' will actually print a ~ and so on.. I would like to keep the keys the same ( united kingdom ) but input portuguese, so for instance when i type ~ instead of instantly printing the ~ it would wait for the next letter, so if it's a vowel then it would show the vowel with the accent, for instance ~ + a = ã ' + e = é Any ideas of what configuration needs to be done? Thank you!

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4 years ago
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haquex19
posted in Razer Support
Which side is USB-C in Razer Blade 15 Advanced Edition

I recently bought a razer blade 15 advanced edition with the rtx 2080 super max-q. I have two usb-c ports on either side of the laptop. I understand one of these ports is a thunderbolt 3 port (or is it both?). Neither ports have the thunderbolt sign on it, so which one is it?

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4 years ago
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byteHotMagentagarden690
posted in Razer Support
.NET Framework error Synapse 3

Hello, I have been trying to fix this problem of mine with synapse 3 for a few days now and so far still no luck. I keep getting the unhandled exception error on .NET framework. On every startup and reinstallation of synapse 3, it appears and I don't know what to do anymore to fix it. All my google searches did not work :\\

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4 years ago
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LordMaximus5
posted in Razer Support
Razer kraken tournament edition help

On a razor kraken tournament edition with the game/chat slider how do you know how far in one direction you have gone and more importantly how do you get it back to the normal balance?

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4 years ago
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radioVividCerisestory602
posted in Razer Support
Tartarus Pro - on a mac?

Just purchased one to use in world of warcraft - I have an orbweaver but wanted the scroll wheel. So I purchased a tartarus Pro yesterday. - When connected it doesn't show up in my synapse 2 (latest version) - iThe Tartarus works though but i can't reassign buttons in synapse- which obviously is something i want... Am i doing something wrong or is only the V2 compatible with a mac? Cheers, Danny

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4 years ago
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leetVeryLightMalachi894
posted in Razer Support
Is there any way I can buy replacement side grips for Basilisk Ultimate?

I had the mouse for about 3 months and the side grip wears out really quick. Is it possible to get the replacement grip anywhere?

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4 years ago
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jacketoffjacketon
posted in Razer Support
Mamba Hyperflux mat light turns off when app starts

hyperflux mat lighting doesn't work when applications is open on windows 10. The lighting does work when app is closed. Mouse lighting is fine and responsive to synapse 3 and chroma but nothing seems to affect the mat

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4 years ago
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Ventara
posted in Razer Support
Razer synapse not Connecting to Razer products

Hey all, The Razer synapse is not registering that i have 2 razer products plugged into my pc, i have the razer deathadder elite aswell as the tartarus chroma plugged into my pc but Razer synapse will not allow me to acess them, ive already tried to Replug them in but still it wont register, am i missing something?

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4 years ago
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bowenn123
posted in Razer Support
Razer Kraken TE static noise fix?

I recently purchased a Razer Kraken TE and everytime I plug it into the THX audio controller there is a constant low static noise, is there anything I can do to eliminate this?

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4 years ago
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Patofilio
posted in Razer Support
Razer Phone 1 Touchscreen Dead Zone

Hello, I've had my Razer Phone 1 now for 2 years, and I love my phone but all of the sudden an area near the center of the screen has stopped responding to touch. Here's an image using a drawing app to show the dead zone: https://photos.app.goo.gl/sFD4jZweGo2jwKCR6 I tried contacting support but it redirected me to these forums. I just wanna know if there is someplace I can sent this to fix or fix it myself. I can't afford a new phone and it seems I can't just send it to Razer Support for repairs, so I don't know what I can do. I really like and need my phone for my job, I do drone photography and part of the UI is in the phone, and the dead zone is making it so I can't access important features.

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4 years ago
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Emreucanofficial
posted in Razer Support
Razer Synapse Activation Code Problem

I bought a Razer Tiamat 2.2 v2 headset from Amazon. I wanted to download Razer Synapse 2 Pro for a better sound experience, but it asked me for an activation code, and there was no activation code in the box, what should I do ?

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4 years ago
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SolidPinkcardirect749
posted in Razer Support
Issue with gear

Hi, i have full razer gear (headphones,mice,keyboard) and i have a problem. My gear keeps randomly disconnecting and i have to unplug it and plug it back in, the issue doesnt occur with non razer gear (at night i use membrane 10$ keyboard to not wake up anyone in my house, and this keyboard never disconnected). Im using Razer Synapse 2 because for some reason Synapse 3 doesnt work for me, it turns on but it never displays a window. When i rightclick it on taskbar, few options are shown but after i click them nothing happens. I reinstalled Synapse few times, i even formatted my pc still nothing. This whole situation began in April when i bought Razer Electra V2, i thought its headset issue so i planned on sending it back but the same day my mice disconnected too.

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4 years ago

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