Razer Support

I tried to connect it to all the USB ports on my computer. I tested it with different cables.I should mention that the mouse was detected correctly, the Synapse software updated and prompted me to restart the PC.However, the 4K DONGLE is not working. The green LED doesn't light up.The Windows Device Manager indicates 2 new devices with the name // MOUSE COMPATIBLE WITH HID, but the dongle does nothing, and Synapse doesn't detect it either 

Hello! I've had my mouse for quite a while and now when I plug it in the symbols show up red, the rbg lights are stuck on a rainbow color and doesn't work, does anyone know how i can fix this?

I've wrongly purchased the razer gold credit because I don't buy anything from this app. I would like to transfer the credit to my bank account, please need help

My basilisk v3 pro won’t charge or turn on, even with the cable connected.  Model RZ01-0462

Hola, al registrar en la pagina de razer mis audífonos BLACKSHARK v2x, me sale que ya esta registrado, sin embargo no los he registrado yo y lo acabe de comprar sellado. ¿Me pueden ayudar?

Seriously guys, people have been complaining about this for literally years. There are posts about it from 2018. It's really not good enough for us to have to close Synapse down before running any game. You'll be playing a game and then suddenly, about every half hour, you'll lose control because Synapse has done a sync with the cloud and stole Windows focus. It's always your software that lets you down. I've been a Razer customer for years. My first Razer product was a Boomslang. The hardware you produce is second to none but every generation of your software is horrible to use on top of being extremely unreliable. And even that wouldn't be so bad if you listened to complaints and did something about it. 4 years!!! Nothing. Tumbleweed. Not even an acknowledgement that you're aware of the problem. And then the posts complaining about it are closed down without a reply.

Hi, i just bought Barracuda X and tried connecting it through 2.4 but it detected as Speaker(USBaudio) and not as it should. I’ve try connect through bluetooth and it work perfectly but still i want to use 2.4 bcs of the latency of bluetooth. I looked into device manager and it only show as USB.

Hi, my goal is to press a key, release it just above the acuation point (so that the movement stops for a split second.) then press the key down again just past the acuation point for it to keep moving. This way, I can move and stop for a split second, before continue moving again.With huntsman v3 pro, I feel like I have to press further down than what the acuation point is set on for the key to register for the second time, and then further down from there again the third time and so on.How do I revert this to where I release at one point (the acuation point), have it stop, then press down again and have the full input at that exact point? Kind of like with the functionality of the razer huntsman v2 (just it doesn’t have the custom acuation setting.)?

Hello, I just installed the razer huntsman v3 pro, and I am typing with it now, without razer synapse v4 launched. When I lauch razer synapse v4 and get a connection to the keyboard, the keyboard won’t type. However, the other keyboards I have connected, are working. Please help.

Hello, I own a Razer BlackShark V2 X headset, and I’m trying to activate the 7.1 Surround Sound software. However, when I enter the serial number, it says that the code has already been used. Unfortunately, I no longer have the proof of purchase, as I bought the headset some time ago. I can still provide the serial number and any other information or photos you may need. Would it be possible to receive a new activation code or access the software in another way? Thank you in advance for your support. Best regards,Ammar Amine 

Same as title. Seems to be random. Typically happens moving the headphones, other times on its own with no input whatsoever. 

Anyone can help in getting me a Razer BlackWidow X Chroma | RZ03-0176x firmware ? Thanks and appreciated !

This popup stuck here, and is cause of it i cant control the eq. I have checked everything and razer is the default device everywhere, it goes away after reinstalling but comes back after a few days

Please help with the problem, my blackshark V2 x, which I have bought today is already registered. I didn’t do nothing!ASAP!

Hi all,My Razer Viper Ultimate is no longer working in wireless mode. When I disconnect the cable and try using it with the charging dock or directly with the dongle, the mouse is shown as disabled in Synapse, and it doesn't respond at all.Here's what I've already tried: Plugged dongle directly into PC (not using dock) Updated firmware for both mouse and dock Used the pairing utility (it fails with an error) Attempted a reset (holding LMB + RMB + scroll while unplugging USB) One thing I noticed: the LED on the mouse never turns off, even during the reset. The mouse never enters wireless mode and can't be paired anymore.My warranty has expired, but I would really appreciate any help or suggestions. Is there a way to force a deeper reset or reflash wireless firmware?Thanks in advance!

Bought this wireless/ blutooth Barracuda headset over a year ago. Was working just fine till i tried plugging it to the usb-a male to usb-c female adapter cable that comes with the headset. Normally i was using a little type-a to type-c adapter to plug the dongle to my PC. After i tried Razer’s included adapter cable thingy all of a sudden the dongle stopped working. I headed over to device manager, no dongle, no barracuda, nothing.Blutooth and jack cable works fine. No issues with the headset. [Its neither Barracuda X nor Barracuda Pro, but the default Barracuda.][Yes, I tried every port.]I investigated the issue and it seems that there are a lot of people facing the same problem.

The mouse was working fine until a few days ago where the dongle just stopped connecting to my computer. It still detects the mouse and works when plugged into wired/charging mode, but when I swap to the wireless mode the computer no longer detects the device and doesn’t work. The mouse is fully up to date with firmware and the dongle doesn’t connect so I can’t update, but I assume it’s also up to date.

I purchase the wolverine v2 yesterday, I followed the instructions and downloaded the controller app from the Microsoft store, nonmatter what I do this app will not recognize the controller plugged into the PC. This is by far the worst gaming peripheral experience I have ever had, there is also no way to contact support directly for these issues? is this a joke or are you guys just not taking care of your customer? I’ve had your hardware for 1 day and already plan on returning it. This is the shottiest software by far…. PS4/5 controller have better third-party support than your controllers have direct support. it's a joke…. 

Does anyone have a fix for this? I just got this as a gift and it randomly cuts off. It's been updated as well.  It's a $250 desk ornament since it can't be used properly. RAZER any help please. 

Hi my razer ornata v2 and razer death adder v2Are randomly disconnecting and im force to restart my pc

 Razer Blackwidow Chroma Ver 2 RZ 03-0203 keyboard has a Razer bootloader error, how to fix it?

Hello i´m using a Razer Blackwidow V4 x since about 1-2 Months and in that time I didnt used it really often. Since two days i´ve noticed, that sometimes the letter "G" doesn´t trigger, and sometimes the Letters "D" and "C" double trigger. Serial Number: IO2342F88400220Model: RZ03-0470 I already tried to close synapse temporarily, reinstall synapse, deinstall any drivers completely, and I also connected the Keyboard with another device like described in a solution at this forum for a similar problem. Still there occurs this issue, so please help me to solve the problem =) Best regards  

I already given someone to cheat my RM450, how should I do?

A button doesn’t work, no longer makes the clicking sound the other face buttons do.  All other buttons working normally.  Product out of warranty, but only about 2 years old.  Does Razer repair products, even for a price?  If not, do they sell replacement parts?  If not, where can I get replacement parts?

I'm trying to register my blackshark V2 X headset but it says it's already registered Edit: I bought it from Aliexpress but it was a verified store so I don't know if my product is counterfeit or not.