Razer Support

Hello,I would like to ask for help with my Razer BlackShark V2 Pro (2023) headset on Windows 11.I am experiencing crackling audio and random volume shifts during use. The issue occurs during normal playback (music, games, voice chat). The only temporary solution I’ve found is disabling “Audio Enhancements” in the Windows Sound settings (Control Panel). Once I disable them, the crackling and volume fluctuations stop. However, this is not an ideal solution because EQ presets and other audio enhancements do not work in Razer Synapse 4.Here’s what I have already tried: Reinstalling Razer Synapse 4 Completely removing headset drivers through the CleanupRazerDrivers.exe and reinstalling them through Razer Synapse 4 Cleaning registry entries related to the Razer  Testing different USB ports Unfortunately, the issue persists unless Audio Enhancements are disabled.Could you please advise on further troubleshooting steps? Is this a known issue with the BlackShark V2 Pro (2023) on Windows 1

I’m not able to reach the correct person. There is no clear method to contact support for issues with the website. I’ve added this info to my support ticket as well.The RMA form at: https://mysupport.razer.com/app/rma/self_service/token/Does not function. It refuses to let me enter anything into the address fields.I’ve tried both firefox and chrome. Neither work.There are javascript errors on the page about a google maps API not being available.Please fix the errors so I can move forward with the RMA process.

My new huntsman v3 he occasionally drops inputs. I already tried using synapse web and app, updated the firmware, and confirmed that I’m using a USB 3.0 port on the back of the motherboard.

My new huntsman v3 he occasionally drops inputs. I already tried using synapse web and app, updated the firmware, and confirmed that I’m using a USB 3.0 port on the back of the motherboard.

Tried following another thread that had someone get their base replaced but i cant submit the ticket outside of wearranty.Id be happy to pay for it or something, so how do i get a replacement if my warratny is out? 

Hello, my Blackshark V3 Pro dongle recently got damaged and I need a replacement soon, any advice on where to get one or how to order a new one? Thank you! 

My cat took the mic on my kraken v3. Where can i buy a replacment? Thanks

 When will the new firmware update for the Viper v4 pro be released? 

When I try to register my new headphone it gives me the device already registered eror 

Good afternoon,  I purchased the viper 8k ambidextrous mouse and it arrived two days ago, since then the left click has completely stopped working, probably at least 10 times by now. Having to unplug the mouse and back in again to get it working or use a different mouse to be able to go through options.Things I have tried.Tried multiple different USB ports on the computerUninstalled and reinstalled the firmwareUninstalled  Synapse and reinstalled itTried using the mouse with and without Synapse being open.Tested my other mice to make sure it wasn’t a USB port issue, they worked fine.  I have gone through the forum and it seems those are the main “fixes” that have been given to test so I have gone through them and it’s still happening. It is a shame as I’ve never gone with razer before and saw I could finally get a mouse for left handed side buttons which are seemingly rare nowadays. If there is a fix for it I haven’t yet tried I will happily give it a go. The mouse does seem quite comf

Hi Razer support,my Huntman Mini 60% keyboard is malfunctioning. All the LEDs are off except for the Caps Lock LED, and some keys aren't working. For example, I have to use the FN+Y key combination to get the Y key to work. Could you please tell me how to fix this?

Hello Razer Support,I purchased THX Spatial Audio, but I accidentally deleted the email containing my activation code.Could you please resend or recover my THX Spatial Audio activation code?The purchase was made using my Razer ID/email account.Thank you.

i lost my razer orochi v2 dongle can i somehow get a replacement dongle .i liked this kice verymuch as it fitted into my hands perfectly being a guy with small palms, also being a gamer and software engineer i needed somthing in between not too flashy but was still precise to play fps games with great accuracy. but recently i lost my dongle and ive been searching for a replacement but i cant also buying a new one is kind expensive and sad in my opinion, as i bought this mouse when i was at school saving lunch money 

With my huntsman v3 connected whenever I launch a game it will automatically detect a controller present and default to the controller controls, therefore not allowing me to use my keyboard to do anything, and with games where I do want to use a controller, because the hunstman is the detected controller my other controllers also do not work. Essentially, all I Want to do is completely disable the controller aspect of the hunstman v3 as I never plan on actually using it. I’ve tried everything I can think of, including removing and even deleting all of the “HID controller” devices from my devices manager and nothing is working. I have to unplug my keyboard, launch the game, then plug it back in, and sometimes the game will still just switch as soon as the keyboard is plugged back in. Can anyone give me a definitive way to just get rid of this stupid feature I would never have used in the first place?P.s. I’m on the new Razer Synapse Beta in case it’s important.

Hi, I bought a Razer HH v3 wired on Razer's official Shopee shop and I noticed that button's build is not secured or has a gap Please check the attached image Is it really like this or not? 

Hello Razer Support Team,I am experiencing a critical issue with my Razer hammerhead v3 hyperspeed following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.2, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested o

I keep trying to update the firmware on the blackshark v3 headset but it just doesn’t work. It keeps timing out during the reset. The dongle updated successfully first try.Im trying to do this because the headset keeps bugging out, going all robotic (requireing a replug) or just straight up not sending audio anymore (required power off and on again) randomly. I was hoping a firmware update would help, but i can’t even do that. 

so i was in a game and suddenly my headphones broke and i had to borrow my little brother’s blackshark headphones which also uses the 2.4 dongle and suddenly my deathadder dongle started to loop(connect & disconnecting) can somebody help…? it works fine with cable

My Razer Viper Ultimate (V1) is approximately 3 years old and is out of warranty. The mouse works perfectly when connected by USB, but the wireless USB dongle continuously disconnects and reconnects. I have tested the dongle directly on multiple USB ports and on a completely different computer, with the same result. Razer Synapse has also been uninstalled to rule out software conflicts. I believe the wireless dongle is no longer working properly, possibly due to wear-and-tear. I am looking to purchase an original replacement Viper Ultimate wireless dongle. Could you please check whether one is available in Canada? Or if there is another option available such as a replacement dongle (Razer HyperSpeed Wireless)?

I recently lost the original wireless USB dongle for my Razer headset, and I’m looking to purchase or obtain a genuine replacement.The dongle I need is RC30-0403. My PC does not have built-in Bluetooth, so I’m currently unable to use the headset wirelessly without the dongle.Could you please let me know:Whether an RC30-0403 replacement dongle is availableIf it can be purchased directly from Razer or through an authorized resellerWhether there is a compatible alternative dongle that can be paired with my headsetThe correct pairing procedure, if a replacement is availableI’m specifically looking for an official/genuine Razer replacement rather than a generic USB Bluetooth adapter, as I want to retain the headset’s full functionality.I would really appreciate your help in finding a compatible replacement. I’m located in Bangladesh, so please also let me know if there is an option for ordering or shipping to Bangladesh.Thank you!

Hi,I have a problem with my Razer Seiren V3 Chroma. The audio output doesn’t seem to work. I’ve tried reinstalling the device, plugging other headphones but i cant make it work. I can only here cracking sound and chopped audio when sliding volume adjust slider in windows settings.

Hello, I have Windows 11 pro and literally just got my Razer Blackshark V2 headset and for some reason it isn't letting my computer go to sleep mode DISPLAY: None. SYSTEM: [DRIVER] THX Spatial Audio (ROOT\\THXV2VAD\\0000) An audio stream is currently in use. [DRIVER] Razer USB Sound Card (USB\\VID_1532&PID_0529&MI_00\\9&1af954b&0&0000) An audio stream is currently in use. [DRIVER] Legacy Kernel Caller AWAYMODE: None. EXECUTION: None. PERFBOOST: None. ACTIVELOCKSCREEN: None. I tried to do Powercfg -requestsoverride Driver "USB\\VID_1532&PID_0529&MI_00\\9&1af954b&0&0000" System and Powercfg -requestsoverride Driver "Razer USB Sound Card" System and I did it for kernel and spatial audio but it still isn't letting my computer go to sleep. I have windows 11 pro.

Ultimamente he notado que uno de los plomos salta cuando enciendo el bótón de la Razer core x choma ¿alguna solución?

Hey everyone, has anyone else dealt with this super annoying connection loop on the Barracudas?I’m using them with the 2.4GHz USB-C dongle, and every 5-10 minutes, they just randomly drop. The weird part is they don't play the "Power Off" voice prompt—they just go completely silent for like 30-45 seconds. Then, out of nowhere, they boot back up with the "Power On" voice prompt and lights. They are fully charged, so it's definitely not a dead battery.It's driving me crazy, especially when it tanks my audio mid-match in Fortnite.Here’s what I’ve already tried to fix it: Went into Device Manager and turned off the power-saving mode ("Allow the computer to turn off this device") for all my USB Root Hubs. Completely killed the Razer 7.1 Surround Sound app via Task Manager. THIS IS MY SECOND PAIR TOO

I only just recieved the controller a few hours ago, and open the first few minutes of gameplay, I have found out the the left stick randomly (and when pressed down) sets the X and Y position to 100% for a random amount of time without being able to stop it.This is making the controller practically useless. Is there anything I can do to fix it?