Razer Support

I connected my Hyperflux v2 mousepad for the first time and it automatically detect my razer basilisk v3 pro mouse so i thought everything was working great but i can’t access the battery healts optimizer panel. It’s grey and telling me that i need to connect a compatible razer mouse and activate hyperspeed mode but it’s already done. If it wasn’t the case it wouldn’t be able to syncronize in the first place. I would like to know how to acces it. 

I'm having a problem with the optical sensor on my Razer Naga 2014.Sometimes it starts working again after I restart the PC.The buttons work correctly—everything is normal there.*photo removed by moderator

Hi, I bought a Razer Orochi V2 from an online store, but couldn't verify if it's authentic. Could anyone help verify?Please find the attached photo for the S/N and P/N. 

Hi, my Razer Blade 14 (2021, RTX 3070 model) developed a swollen battery — the trackpad area was bulging and the bottom panel was lifting. I've since removed the battery to stop further damage/risk, so the laptop is currently not running.Could someone from Razer Support help me getting a replacement battery? Happy to provide serial number, and additional info if needed.Thanks in advance.

I bought a second-hand Iskur, but unfortunately, it didn't come with the neck pillow. Since Razer chairs have a unique design, not all pillows stay in place—they tend to slide upwards. I’ve searched everywhere, but it seems impossible to find a suitable replacement, and the original black version appears to be unavailable worldwide. Does anyone have a solution?

Hello, I’m having a power supply issue with my Razer X Chroma. When I try to switch it on, there’s a spark near the power button. I imagine this is down to the power supply, and I was wondering if it’s possible to order just the power supply so I can replace it, or if there’s a way to find out which authorised retailers near me could replace it (in the city of Lyon, France)Many thanks in advance to anyone who can help.

Hi everyone,My Razer Viper Ultimate's wireless dongle has started disconnecting and reconnecting approximately every 1 second in a continuous loop. The mouse is completely unusable in wireless mode, though it works perfectly fine when connected via cable.Issue details:The dongle connects and disconnects in a ~1s cycle (constant Windows USB plug/unplug sound) Wired mode works flawlessly Razer Synapse intermittently detects/loses the mouseWhat I've tried (none worked):Plugged the dongle directly into rear motherboard USB ports (both 2.0 and 3.0) Removed dongle from the charging dock, plugged directly into PC Clean reinstall of Razer Synapse (tried both 3 and 4) Uninstalled USB drivers in Device Manager and let Windows reinstall Tested on a completely different PC — same issue Mouse is fully charged Changed "Wireless Power Saving" to 5 mins (not 0) Disabled USB Selective Suspend in Windows power settings Attempted firmware update — fails because dongle won't stay connected long enoughSyst

Dear Razer Support,I am writing to request assistance with reactivating my 7.1 Surround Sound license for my Razer BlackShark V2 X headset.Issue Description:After reformatting my PC and reinstalling the 7.1 Surround Sound software, I attempted to log in with my Razer ID and use my activation code again. However, the software returns an error stating that the "license code has already been used." I am using the same computer and the same Razer ID account that I used for the initial activation.Device & License Information: Device: Razer BlackShark V2 X - Wired Gaming Headset - White Serial Number: (REMOVED) Product Number: RZ04-03240700-R3M1 Date of Purchase: 09 Dec 2025 Place of Purchase: Philippines Steps I Have Already Tried: I have confirmed I am logging in with the correct Razer ID email and password that was used for the original activation . I restarted the software and attempted the login process again . I understand the activation code is tied to a Razer ID and sho

Hello,I’m experiencing an unusual thermal behavior on my Razer Blade 18 with the Intel Core i9-14900HX processor. While monitoring CPU temperatures using Core Temp, I noticed that Core #5 reaches 100°C, even though the laptop is idle or under minimal load. The rest of the cores remain in a much lower range (around 48–57°C).I’ve attached a screenshot showing the temperature readings for reference. This behavior is concerning because: The system is not under heavy load (no rendering or intense applications). The laptop is running Windows High Performance mode and Balanced mode in Razer Synapse. Only one core spikes to the thermal maximum (100°C), suggesting a possible thermal imbalance. Could this be due to a cooling issue, uneven heatsink contact, or a known issue with the thermal design or BIOS behavior? I would appreciate your assistance in diagnosing whether this is within expected operating conditions or if service is recommended.System Info: Razer Blade 18 (2024 model) Intel

Razer RZ09-0510x laptop fn key does not work. I have reinstalled synapse and run the Razer driver cleaner app. Issue still persists.I have also tried to delay the synapse center start by setting it to automatic delayed.i also tried disabling realtech drivers.

so I just bought a new razer BlackShark V2 X headset and when I tried to register it – it says that product is already registered. Because of it I can't get the 7.1 sound activation code. I have all proofs of buying headset and I have no idea what to do now. please help... 

Unrecognized Serial Number ISSUE 

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Dear: razer support office,I am texting you on regards to a mouse I purchased, it scrolls great, it clicks stuff and when I hover over stuff it highlights it, even shows clicking when I click but for some reason, it won't select anything I would love to keep this mouse but I tried for 7 days to fix this issue but nothing seems to be working, I can't config my mouse if I can't select the button on the screen. I am starting to crash out and I want to know how to fix this. I am not sure about if it's my computer or if it is just the software or what. But can you  please help me with this issue. Thanks Brad Van Alten

Dear Razer Support,I hope you are doing well.I own a Razer DeathAdder V3 Wired with the following serial number:S/N: (*Removed by moderator) Recently, I started experiencing an issue with the original cable. During normal use, the mouse randomly disconnects and reconnects without any warning, making it unreliable.To solve the issue, I purchased another genuine Razer replacement cable, expecting it to be compatible. However, after opening the mouse, I discovered that the internal 5-pin connector on the replacement cable is physically larger than the connector used in my DeathAdder V3 Wired, even though both cables are genuine Razer products.As a result, I am unable to install the replacement cable.Could you please advise me on the following?• Is there a specific replacement cable designed for the Razer DeathAdder V3 Wired?• Is it possible to purchase the correct replacement cable or internal connector directly from Razer?• If available, could you please provide the correct replacement c

Hi Support, Could you please clarify if the volume potentiometer on this headset is wired as a voltage divider or a variable resistor? Thank you.

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.I have tried the following:uninstalling Synapse uninstalling the device from Device Manager installing all Windows Updates updating all audio

I've had these speakers for like 4 years. But today, they just suddenly started making a crackling noise whenever I power them on and play any music/video. I turn them off and on until the crackling sound gets fixed, but sometimes I listen to music and just let it play until the crackling sound is fixed. However, sometimes it just never goes away, and I have to turn them off the whole day and just use my monitor speaker, which sucks. Did anyone else experience this? Is this a firmware issue or just a Razer tactic to make me buy a new one because it's already 4 years old? Lol...

Hello,I am experiencing an issue with my Razer BlackShark V3 Pro headset.At random times, the audio becomes robotic/distorted for about 1 second and then returns to normal. Recently, this issue has started happening much more frequently.My firmware is up to date. I have tested the headset with Ultra Low Latency mode both enabled and disabled, but the problem still persists.When I first purchased the headset, there were no issues at all. The problem appeared only recently.I have just tested the headset using a wired connection, and the issue does not seem to occur in wired mode so far. This makes me suspect the problem may be related to the wireless connection or dongle.Could you please advise on possible troubleshooting steps or let me know if this might indicate a hardware issue?Thank you.

i cant receive my 2fa authenticator app code. and i need to reset it please.

After doing a reinstall of my Windows update, I realised that my microphone didnt work, so I checked through all the different places to see if the settings had changed, everything looked normal. I was looking around Razer Synapse, I dont remember what I did, I was probably turning off and on my headphones and then Razer Synapse just crashed. I tried reopening Razer Synapse but it just crashed after a few seconds of it launching. I have tried reinstalling Razer Synapse and Razer Chroma but it didnt fix anything. According to ChatGPT it is THX Spatial Audio that is the problem.

Dear Razer Support, I am requesting assistance with my Razer Blade 15 Base (Early 2020), Model RZ09-0328, as I am experiencing a Secure Boot issue that prevents me from using certain software requiring Secure Boot. Issue Description When Secure Boot is enabled, the laptop fails to boot into Windows and displays the following message: Secure Boot Violation Invalid signature detected. Check Secure Boot Policy in Setup. When Secure Boot is disabled, Windows boots normally. However, applications such as Valorant cannot run because Riot Vanguard requires Secure Boot to be enabled. BIOS Update Issue To resolve this, I attempted to install the official BIOS v1.06 update from the Razer Support website. However, the update does not complete successfully: The updater launches normally. It progresses through the update process and reboots the laptop. After rebooting, Windows starts normally without any BIOS flashing screen. Checking System Information (msinfo32) confirms that the BIOS version rem

Can i add my Order to my Account so i can Track IT. It seems that i was a guest because in my acc is No Order linker.

Why doesn’t the mute button on the raiju v3 pro mute my mic ?