Razer Support

Hello,My Razer Leviathan V2 is stuck in a USB firmware failure loop and I need the USB-only recovery tool.Details: The soundbar goes into DFU mode (solid red Source LED). Bluetooth mode works and the updater says Bluetooth firmware is already up to date. The official updater then asks me to “switch to PC mode,” but the USB firmware fails every time. After failure, the bar immediately drops back into DFU mode (red Source light). Windows detects the device in DFU mode when I connect via USB, but the public firmware updater cannot complete the USB update because it forces the Bluetooth update first. This is the known Leviathan V2 issue where the USB controller firmware becomes corrupted and the public updater cannot recover it, because it requires Bluetooth-first updating.This requires the internal USB-only firmware recovery tool

Since the release of Windows 11, no solution has been provided and users have been victimized by Razer. Support for Windows 10 has been discontinued recently and there is still no solution! The sound effects that work in Windows 10 do not work in Windows 11. I contacted Razer support SEA HQ headquarters and they said they would solve the problem, but no solution was found and the same problems still persist. Even though there was nothing wrong with my headset, I requested a replacement upon the advice of the Razer SEA HQ representative. And they replaced my headset. But the problem still persists! Razer doesn't want to admit there's a problem with Synapse 4! Synapse 4 installs THX drivers in Windows 10, but it does not do this in Windows 11!  I asked Razer SEA HQ to give me the Razer Barracuda Pro drivers, but they insisted that Windows Update installed it automatically. If it is installed automatically, why can't I see an application related to THX in Add/Remove Programs in Windows

Hello.I have a ASUS Rog Laptop and use a mouse Deathadder V2 Hyperspeed and it stopped working 2 days ago after 1 year (ish) of use.at first it still worked for clicking, but not moving the cursor, but it lasted less than one hour, now is dead in the water.I updated driversI reinstalled Synapse 4I reinstalled the driversI rebooted enough times, with and without wi-fi workingI run the cmd, as admin and run DISM checks in all 3 variants, and SFC/scannow In Bluetooth and devices it show up as DA V2 X if set in bluetooth and is “connected” but does nothing, if i put it on 2.4 (as it always has been in this working period) shows as Razer Deathadder V2 Hyperspeed “Driver error” and does nothingIn Device Manager it shows as HID-Compliant Mouse (and Razer Deathadder V2 Hyperspeed if connected with Bluetooth) but has the error:“Windows cannot load the device driver for this hardware. The driver may be corr

Can i still get this skin? if so what product to I need to buy to get it or is it a set dollar amount? I’m not finding that information. 

bought a blackshark v2x, tried to register the product to get 7.1 surrround sound activation code but encounter error, pls help to check 

Hello everyone.I’ve been a loyal Razer user since the original Razer Viper (which I think I still have somewhere). Over the years, I’ve used — and continue to use — many of your products, always with the excitement and quality I associate with the Razer brand.Recently, however, I “upgraded” from the DeathAdder V2 Pro to the DeathAdder V3 Pro, and unfortunately it has been the worst decision I’ve made regarding a Razer product. I purchased the mouse from Amazon at a good price, but it arrived missing both the dongle and the USB-C cable. Amazon refused to take responsibility, so I had to spend another £40 for replacements — but honestly, that has turned out to be the smallest issue on the list.The DeathAdder V3 Pro has been extremely disappointing. I never expected to say this about a Razer device, but I genuinely feel that even older models like the Copperhead or the Viper could outperform this mouse.Yes, it’s lightweight, but something about it feels wron

Hello, I recently lost my USB-C dongle and was wondering if a replacement is available? I’m not seeing any on the Razer store.  Thanks

Hi, I have lost access to my email address and now I can’t log into my Razer account. I have a load of profiles on Synapse set up for different games, so I’d really like to be able to get it back! How do I go about regaining access to my account? Thanks

Hello placed an order not to long ago and am just curious how long does it take to get the code for the skin in mail.

Hiii, i just bought a razer blackshark v2 x in a shop and i dont have the code in the box. I have the serial number but no activation. If anyone can help i would be so grateful.

Hi all,This spring I had a brand new Razer 18. In the meantime I have developed an eye-illness that forces med to have a full keyboard like the one that is implemented on the NEW Razer 18 (as seen on this link):https://www.razer.com/eu-en/gaming-laptops/razer-blade-18/RZ09-05297ER3-R3E1PROBLEM: I was not able to purchase this, it was offered with US Keyboard layout onlyQuestion: is this NEW Razer 18 produced for the US MArket only??Today November 17th, I was reading a review of the Razer 18 on this sitehttps://www.notebookcheck.net/Extremely-fast-but-comparatively-quiet-gamer-Razer-Blade-18-2025-RTX-5090-laptop-review.1057833.0.htmlHere the Razer 18 under review was shown featuring a GERMAN keyboard. How  is that possible, when on https://www.razer.com/eu-en/gaming-lapto

I check every threads and following the instructions given by the website, eventually ended up getting the  promo code via 7.1 Surround Sound app. However, there’s no option for me to upgrade 7.1 to THX Spatial Audio. HELPPPPPPPP 😭

I purchased the Razer Wolverine V3 Pro controller and still haven't received my Battlefield 6 System Override Soldier Skin code to redeem

Hi,I have a Viper V3 Pro that comes with a HyperPolling Wireless Dongle, and I also own a DeathAdder V3 Pro.I’m wondering if it’s possible to use the HyperPolling dongle from the Viper V3 Pro to connect my DeathAdder V3 Pro as well. Razer Synapse only shows the Viper V3 Pro with that dongle. I don’t see any option to pair the DeathAdder V3 Pro to this dongle. Is the HyperPolling dongle that comes in the Viper V3 Pro box locked to that mouse only, or is there a way to re-pair it to work with the DeathAdder V3 Pro too?If not, do I need to buy a separate HyperPolling Wireless Dongle specifically for the DeathAdder V3 Pro?

I brought my Razor Blade 14 laptop 2 years ago. Recently whenever I have sound playing on my laptop (music, movies etc), there is a static sound that plays on and off. I had sent my laptop back to the place where I brought it from to get repaired, they told me my speakers were faulty and charged me $300 to replace them and clean dust build up. I picked it up today and as soon as I went back to watch a movie, the static sound started up again. I am not sure what is the problem is if it’s not the speakers and don’t want to go back to the repair place for them to charge me more money and perhaps not even fix the problem. Is this a common issue in these laptops, is there something that I could do with my audio drives that would fix this issue?Any help would be greatly appreciated!!! Thank you :)TLDR: Static audio when sound playing on laptop, got laptop speakers replaced, problem is still there 

My Basilisk v3 Pro falls asleep in a minute of downtime or so. Although it is set to 15 minutes in Synapse 3. It takes too long to wake it up. I might read something with the mouse in my hand not moving it for a minute, it falls asleep and it takes some time to wake it up. Turning off Synapse eliminates this issue. I tried Synapse beta - same issue. This is so much annoying. I need support help. It is definitely Synapse bug.

Hi,I just started using Razar Ornata v3 today…in the game im playing i usually use the keys: UP ARROW + LEFT ARROW + ALTbut as soon as i press UP ARROW + LEFT ARROW it disables the ALT key for some reason. is there a fix?

Hi how do you fix the volume too low on this headset . too quiet on stereo mode . 

Hello everyone,About a month ago, I purchased Razer’s Barracuda X Chroma headset. However, I can’t activate either 7.1 or THX audio in any way. I’ve tried uninstalling and reinstalling all related software multiple times, but they still don’t work. The applications open, but the options remain greyed out, and they don’t appear in the sound devices list either.I’ve already tried all the recommended troubleshooting methods, but none of them worked. All my drivers and Windows are up to date with the latest versions. I’m about to return the headset at this point. When I test it in 7.1 sound tests, it’s clear that it doesn’t work — it only functions in stereo mode, meaning I only get sound from the left and right channels.Please, someone help me with this. Thank you in advance.

I did not change anything. The app shows that it is still volume up down, but it’s not? How to fix this? Why do you do this?

I’ve had my Razer Kaira headset since May 2023, and it’s been working fine connected to my PS5 and my Razer laptop. However, I recently got a PC, and while the sound quality is good, my PC will not recognize it as a headset -- and consequently doesn’t register that there is a mic.I’ve tried every trouble shooting option I’ve seen even mentioned. I went into my Windows 11 settings and messed around -- but no input devices were detected. I downloaded Razer Synapse and registered my device, and nothing showed up. I went into the Realtek Audio Console to try and change it from a ‘headphone’ to a ‘headset’ there, but didn’t get the option. I went into Control Panel and Device Manager and updated drives, removed and readded the device, etc. Nothing seems to be working.Because it’s already a wired device and doesn’t have bluetooth capabilities, I don’t think an adapter is a solution. But I don’t know why it works on my laptop and not on my PC.Any advice would be much a

Hi Razer team, How are you doing?I’m having a very noticeable issue with the difference between using THX inside Razer Synapse 4 and using the THX Spatial Audio app as the primary audio device in Windows.When I use the Kraken V4 Pro with THX through Synapse 4, the sound quality is amazing. It’s clean, full, and very pleasant to listen to. My EQ settings work exactly as expected, and everything sounds balanced.But when I set THX Spatial Audio as the primary device in Windows, even if I copy the exact same EQ values, the audio becomes strange. It sounds thinner, less natural, and simply not enjoyable. The THX app does give a stronger sense of immersion, but the overall tone feels wrong, almost as if I’m using a completely different headset.The difference gets even worse when haptics are enabled. With haptics on, it becomes extremely difficult to get anything close to the sound I get from THX inside Synapse. The balance between bass, vibration,

Hi I have bought a card of 200 $ Canadian by error the card was never used I want the money back 

Hello my friendi have issue with my blackshark v2x it works very well the mic and the speakers but when i switch to speaker's 7.1 as a default out put in windows and the select my headphone in 7.1 app there is no sound i have check the frequency of both 7.1 speakers and headset in control panel in sound advance they both are 4.800 hz 16 bit and also i check 24 bit 4.800 hz and even 4.4100 hzbut no sound at all Also in control panel it is showing that speaker 7.1 is working with the volume bar in front but there is no sound please kindly help me