Razer Support

My razer viper ultimate dongle has been damaged and my mouse no longer works via bluetooth with it. How can I get a replacement dongle?

I bought a microphone and when I plugged it in it started suggesting to download all these different apps that were supposed to help with its performance/help utilise the full capabilities of my microphone but I’m not sure about how to actually use any of the apps.

viper v4 pro came out month ago its best mouse in the market so my question is when im gonna be able to buy this mouse in turkey when this mouse will come to turkey

My friend bought the Razer Viper V4 Pro for me through a guest account on May 11, 2026. The payment of $174.23 was successfully deducted from his bank account, but I have not received a confirmation receipt at my email address ( [removed by moderator] ). Since this was a guest checkout, I am unable to log in to check the status. I need to locate my Order Number to track the shipment. Thank you for any help.

Hi everyone,I’m having an issue with my Razer Orochi V2’s 2.4GHz USB dongle. Bluetooth mode works completely fine, but whenever I plug in the USB dongle, Windows keeps playing the USB connect/disconnect sound repeatedly. The mouse may work for a short time, but after a while it freezes and the dongle starts disconnecting and reconnecting over and over again, making 2.4GHz mode unusable.What makes me think this is a dongle issue is that the problem still happens even when the mouse itself is switched off. I also tested the dongle on another computer, and the same disconnect/reconnect sound still happens there as well.Things I’ve already tried:Replaced the battery with a new one Tried different USB ports Tried using a USB extension cable to move the receiver away from the laptop Disabled USB power saving / selective suspend settings Changed Windows power plan settings Reinstalled Razer Synapse Tested the dongle on a second computer Confirmed that Bluetooth mode works normallyI also wante

I am finding it impossible to get a new battery for my Blade 14, can I please get support to ship me a new battery? There are no repair shops listed or anything, please help.

When i first baught the mouse it said that the mouse had a low battery so i inserted a second smaller one cuz i thougt it should be like that now my mouse is low on battery life and i cant take out the old battery

I am using Razer Naga Left-Handed Edition with Razer Synapse 4 on Windows 11. Some of the buttons are configured to Windows Shortcuts Copy, Paste and Cut because I need to move around text often. Sometimes this works but sometimes it will type in the letter “C”, “V” or “X” instead. This is frustrating because I constantly find that the “shortcut” has overwritten the original text with the letter and actually slows down productivity as I have to undo the damage and then try again. Why does this happen?  

hi, this is my the first time posting here and I’m looking for support. I tried the support on the main website but it wouldn’t allow me to because I’m out of warranty. I was at work with my huntsman tournament edition keyboard using the official USB cable when it stopped working, and I heard it disconnect. I then started smelling burning electronics. I unplugged it and looked at the port, and it looks like two of the connecters are burnt on the USB-C for both the cable and the keyboard. I was wondering if there would be any way to maybe get a replacement as I was using the keyboard as intended and it burnt out the connecters. Thank you :)

Good day, I have a Blade 15 Base Model (Early 2021) - RZ09-0369 system. I would like to know the exact model of the battery to replace it because it swelled up and had to be discarded a couple of years ago (which is why I don't have the physical battery at the moment).Thanks!

Scrollwheel worked without any problems and then just stopped working without any reasonsThings i tried to fix the problem: -Reinstall drivers for the mouse-Reinstall firmware for the mouse-Changing USB port for the mouse-Trying mouse on different PC -Reinstalling Razer SynapseMouse is round 1 year oldSerial number: (removed for security purposes)

My old phone died, that phone has the backup code and authentication, can you help me get the authentication code by email?

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Hi Razer Support,I own a Razer Enki and one of the metal legs on the chair base has become bent and partially detached from the weld.The chair is now unstable and unsafe to use. I would like to know if it is possible to get a replacement base.Or if replacement parts can be purchased separately.Thank you for your help.  

So I have a (macro) turbo mode for left clicking on my Mouse. This turbo also works everywhere else except for when I open Minecraft, the clicks only barely or not work at all same for a double Click macro. Like I said it works everywhere else except Minecraft. Does anyone know how to fix this? Please?

Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on. I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change. Edit: It works now but I’m not sure what exactly did it.

This is a realy specific thing with the headset. When I'm playing games in a discord call the audio quality drops to unbearable quality. if I go into settings Bluetooth go on the settings of the headphones and disable hands free set, the audio fixes itself but the mic will not work. Iv tryed almost everything to fix this problem the headphones are only a fue months old. Wondering if anyone has had this problem or not 

Hi, synapse 4 & chroma app crash each time trying to open it. already try to reinstall still doesn't work.firewall didn't block anything.anyone can help? thanks.

Hi! So I got a Viper mini as a gift 2 or 3 years ago. I could swear I had registered it, but it’s not attached to my account. I was wondering if there’s a way to register it now, even though proof of purchase is long gone. 

I ordered a mousepad and a mouse on May 6th, and they were shipped to my home on the 8th at 11:00 AM. However, I was unable to be present at that time to receive my package—apparently, I needed to be there in person to sign for it? I was not aware of this requirement. The tracking information states that the package was "refused" by the recipient, and it is currently being returned to the sender. Would it be possible to request a reshipment?

Has anyone else been experiencing issues with Razer Synapse lately?Over the past few weeks I’ve noticed random problems on my setup including:Synapse sometimes not detecting devices after startup RGB profiles not syncing correctly Higher CPU and RAM usage in the background Occasional lag when switching profiles or macros Random crashes requiring a restart of the appCurrent setup:Windows 11 Razer BlackWidow keyboard Razer Basilisk mouse Razer Synapse 3 installed with latest updatesI already tried reinstalling Synapse, updating drivers, disabling startup conflicts, and cleaning temporary files, but the issues still happen occasionally.I really like the Razer ecosystem overall, but Synapse stability has felt inconsistent recently. I’ve also seen similar discussions from other users in gaming communities regarding resource usage and device detection problems.

Hello I need a new usb dongle for my razer turret? I lost the original one and need to replace it. Mouse Product number- RZ01- [removed by moderator] Keyboard Product number- RZ03- [removed by moderator]

I own a blackshark v2 headset with sound card. When using synapse 4, people who watch my screen demo in discord hear an extraneous crackling sound. Using synapse 3 this didn't happen, but I don't like the thx spatial sound in synapse 3. I reinstalled windows, but even. How to fix it? I think it’s bug.

Hi, I’ve only just discovered Razer cortex and I’ve found out about registering my equipment. What is the benefit of doing this?