Razer Support

Hi I made an order for PSN Gift cards and my orders have been placed on pending for over 5 hours.

Picked up an original Iskur chair today, was out in the curb because the broken weld on the basement I've seen dozens of posts about while trying to find the parts to fix it. I seen some people were having luck out of warranty just emailing support and getting a link to order the replacement parts needed but whenever I go to the support page all I get is being told the serial number is out of warranty and to go here and ask for help from the community. Literally every single other company I have ever bought anything from just has an openly posted support email or a basic from to send a support email. How the heck do I just ask a simple question of how much do I owe you guys for one part on a diagram? I'm willing to buy the darn thing I just need a part number or a link to buy it

Del and Pg Up keys suddenly stopped working. Have uninstalled and reinstalled the keyboard from device manager and reinstalled sypnase but still not working.

I need to change the 2 authentication for email, I cannot access this email anymore.

hello, I bought new headphones in the store, then I came home to activate 7.1, but when registering the product, I get an error that this product has already been registered

Your account has been locked temporarily. Please contact Support for furtherassistance.

Both of my Razer Viper V3 Pro Side Buttons Do not work what should i do?

Hello, so I lost my old phone and I don’t remember my back up code anymore, I need help in disabling my 2-step thingy, I tried to send a ticket and its been 30+ hrs no response, please help.

Since the last update the controller will not change when xbox is in sleep mode it always had before the update.

I have Razer BlackShark V2 HyperSpeed . Please help. bluetooth no problem

My friend and I are experiencing a double-clicking issue with the "Razer Blackwidow V3 Mini Hyperspeed" keyboards we recently purchased. When we bought the product, it was sold at a discounted price in limited quantities in Turkey, and many others who bought the same product are facing this issue. This product, imported from the United Nations, has a chronic double-clicking problem in almost all of them. When I sent the product to the authorized Razer service in Turkey, they said that the product cannot be repaired or replaced and returned it to me. I was only able to use the keyboard for about 2 weeks, and now I'm using another keyboard. I tried to reach out to Razer accounts in Turkey via social media, but I didn't receive any response. So far, all of my equipment has been Razer brand, and I'm only experiencing this issue with this keyboard, but it can't be resolved. I am in a disadvantaged position, and I am complaining. I demand that this issue be resolved. Thanks

I purchased a razer blade 17 pro with the RTX 3080, 4K display about 2 years ago now. It was the most expensive laptop I'd purchased but I was very impressed with it's build quality on delivery, somewhat justifying it's price in hope's I wouldn't need to upgrade for another 3-4 years.. However it's been the most unreliable laptop I've ever owned, constantly troubling me with different issues. It all started a couple weeks after receiving the laptop, while I was using it my laptop would suddenly freeze followed a few seconds later by the screen going black. It would stay in this state until I restarted the laptop. Initially I thought it was the whole laptop that stayed in a sleep state, but later realized it was just the display, as connecting the laptop to an external display showed the laptop was still running. This issue continued at least twice a day for several months. I contacted Razer CS which insisted the laptop had a software fault, I tried all the steps I was recommended but n

Please bring white color to Razer Viper V3 or I will have to choose another mouse.

Just noticed that both headband ends on my Kraken V3 Pro have cracked. How can I get new ones to replace them?

Hey guys, i’m using a Razer Nari Ultimate for around 4 years and the dongle isn’t working anymore. I’ve seen some topics about this same problem and it looks like no one got to fix it, neither did Razer have a solution as it is out of waranty. Can someone help? Got to temporarily “fix” the dongle for a year and it isn’t working again, don’t want to change headset, this one is pretty good. Thank you!

I dont know whats the problem but my mice theres a lot of time whenever i tried to spray it stop idk if it was the sensor problem i can figure it out sometimes its working but sometimes spray stops

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔 It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth mode The 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

I do not have access to my old mobile number and backup codes, due to a case of losing my phone which stored them. Can anyone help me change my linked mobile number. My email is rinaralte093@gmail.com. Thank you very much

Iv tried plenty methods from the razer website and my headset and mic are up to date on the latest software update but when im on ps5 in a party my mic cuts out and back in while im talking. i dont know what to do

Is the Razer Kishi Ultra compatible with the Honor Magic 5 Pro cell phone because it has a fairly large camera module?????

As the title suggests, whenever I play a game, my headphone somehow increases the audio to a point where its unbearable. Before that, I tested it with playing some music, the music’s audio was normal but when I opened a game, it became VERY loud. I have tried:-Disable audio enhancements in windows settings (which worked)-Completely uninstall the Synapse software (which worked) -Uninstall all THX drivers (made the microphone sound weird and broke the synapse software) -Unlinking all THX game profiles (did not work) Tho, uninstalling the Synapse kinda strips out the features it provides. I do think the THX enhancment was the one causing the issue, is there any way to completely disable the THX feature from my headset?

My Razer Kiyo suddenly stopped working. When I plug it in, my computer sees the device. But when I try to use it, it starts up and the ringlight lights up, but then it suddenly stops and disappears from the computer while the ring stays lit. I remove unplug it and plug it back in, it shows up in my devices but disappears again when I try to use it. I’m trying to update the firmware but am unable to as it tells me to contact support. Any help on this please?

Have had the hyperspeed for a while now mainly 0 issues apart from having to keep synapse open all the time to use certain buttons on the mouse have tried everything but nothing worked so gave up on that. But as of recent I have noticed the hyperspeed suddenly losing connection to the mouse with no warning or anything seems like the mouse just shuts down. The battery being used is the recommended one and sleep mode is set at the max amount of time. Just looking for solutions to this because it’s pretty frustrating especially in the middle of games.

Hi All I notice that the if we enable Cortex Game Booster with "Enable Game Power solutions", the PC's power plan will be automatic switch to "Razer Cortex Power Plan", there is no problem with that However, it seems this plan has a fix settings every time we turn it on through Cortex, any changes made in Windows power plan settings will be readjusted to the default. The problem is, I'm using a Barracuda Pro wireless headset, if the "USB selective suspend settings" is enabled with the power plan, the headset will be disconnected after about 40 mins use, and the USB in the device manager will show an error as "USB device descriptor request failed", I had to restart the PC every single time to fix the problem. So is there any way we can change the Cortex power plan Configurations, specifically the "USB selective suspend settings", every time I change the setting to disable and restart the Game booster, this part goes back to enable again. P.S I tried to look it up in all ini configuratio

Hi i just got a deathadder v3 pro (the second one), the first one i bought i returned to warranty cause of this problem and got replaced with a new one, and i’m experiencing the same issue, is it common? i turn off the mouse with a battery percentage and whenever i turn it on later it’s always draining 1% and the battery life is kinda low, it’s draining like 3-4% in like 1-2 hours, is it a normal thing or an issue with the mouse?