Replies posted by Razer.GuitarScar | Razer Insider

Replies posted by Razer.GuitarScar

692 Replies

C
cs912
posted in Razer Support

Battlefield 2042

The BATTLEFIELD 2042 code is non-returnable and is valid for up to 14 days. Since I do not have much visibility, you need to visit Nvidia Support for additional customer support related to your BATTLEFIELD 2042 code. Should you have other concerns, feel free to send me a PM.

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2 years ago
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coolDarkVanillapulse322
posted in Razer Support

Razer Nari firmware updater does not recognize usb dongle

Have you tried connecting your headset via a USB dongle on a different computer? Were there any changes applied to your system before the issue? Please send me the serial number of your Nari via PM. I can use it to look into possible solutions. Let's continue from there. I'll lock this thread now.

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2 years ago
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Monoriss2343
posted in Razer Support

Didn't receive activation code for ( Surround 7.1 app ) Kraken V3

Please send me the serial number of your device via PM, along with the email address connected to your Razer ID. I can use those to verify the model of your headset and check if you are eligible for code generation. Let's continue from there. I'll lock this thread now.

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2 years ago
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DeepLemonGARNETbest148
posted in Razer Support

Cynosa V2 Code 43 Error

Were there any changes applied to your system/device before the issue? Have you tried reinstalling the drivers of your Cynosa V2? Do send me the serial number of your device via PM. That way, I can take a closer look and find possible solutions. Let's go from there. I'll be locking this thread now.

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2 years ago
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Brian3318
posted in Razer Support

Razer Hammerhead no sound in Battlefield 1

Have you tried checking the audio settings of your Battlefield? Have you tried reinstalling the game itself? Do send me the serial number of your Hammerhead via PM. I can use it to take a closer look and find better solutions. Let's continue from there. *Thread locked to curb conversation to PMs.

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2 years ago
SamStarna
SamStarnaInsider Mini
posted in Razer Support

Headset Making high pitched noise

Is it possible for you to connect it to a different computer and check if the issue is the same? For now, try to isolate the behavior first by following the steps from this link. If that doesn't help, do send me the serial number of your Nari Ultimate via PM. That way, I can take a closer look and find better solutions to fix the problem. I'll lock this thread now.

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2 years ago
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Jake_69
posted in Razer Support

Viper ultimate parts

As far as I can tell, we currently do not have any replacement mouse button parts for Viper Ultimate. Should you have other concerns, feel free to send me a PM.

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2 years ago
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Chromo.BTW
posted in Razer Support

how do i get my 7.1 sorround activation code

Chromo.BTWmy friends bought me barracuda x headset but i don't know the code to active 7.1 sorround Please send me the serial number of your headset via PM, along with the email address linked to your Razer ID. That way, I can verify its model and check if you are eligible for a code generation request. Let's continue from there. I'll lock this thread now.

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2 years ago
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headZompIVORY495
posted in Razer Support

Problem with Razer Viper Mini

You need to enable Synapse if you want to use your customized lightings on a device. If you disable Synapse, your lighting will be at default. Should you have other concerns, feel free to send me a PM in English. I'll be locking this thread now.

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2 years ago
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TheFinalBroadcast
posted in Razer Support

Razer Viper Ultimate Button issue

Were there any changes applied to your system/device before the issue? Is Synapse running in the background when the behavior occurs? Please send me the serial number of your Viper Ultimate via PM. I can use it to verify its model and look for firmware-related solutions. Let's go from there. I'll lock this thread now.

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2 years ago
G
Germonddd
posted in Razer Support

7.1 surround sound activation code invalid

GermondddI just bought a Kraken X headset and the activation code is a little scratchy and I can't get the code to work. Please send me the serial number of your headset via PM, along with the email address linked to your Razer ID. I can use those to verify its model and check if you are eligible for code generation. Let's go from there. I'll lock this thread now.

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2 years ago
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autobusSchaussPink854
posted in Razer Support

no activation code for 7.1

autobusSchaussPink854I've had this headset for a little less then year and I threw away the box i got this for Christmas. when i first plugged in the head set it downloaded the drivers automatically. I recently did a full windows reset, but now i face the problem of not being able to use the drivers bc i don't have the activation code. If i don't respond please Email me at [EMAIL]Ethankillerr@gmail.com[/EMAIL] the Headset i have is the Kraken tournament Allow me to assist you with this. Please send me the serial number of your headset via PM. That way, I can verify its model and check if you are eligible for code generation. Let's take it from there. I'll be locking this thread now.

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2 years ago
L
LessWitchy
posted in Razer Support

RAZER KRAKEN KITTY EDITION - disconecting and reconnecting

I'm sorry for what happened to your Kraken Kitty. By the way, do you mind sending me the serial number of your headset via PM? That way, I can verify its model and check its warranty status. Let's continue our conversation from there. I'll lock this thread now.

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2 years ago
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robdrichter
posted in Razer Support

Free Game Never Delivered with Blade Purchase

Do you mind sending me a PM with the serial number of your Razer Blade? Also, include a copy of your proof of purchase. Save it via Google Drive, then paste the shareable link to your message. That way, I can check and know what's the next course of action. I'll pick it up from there. *Thread locked to curb conversation to PMs.

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2 years ago
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xfreshDeepViolet365
posted in Razer Support

Activation code issue.

Allow me to help you with this. Please send me the serial number of your headset via PM, along with the email address linked to your Razer ID. I can use those to verify the model of your device and check if you are eligible for code generation. Also, include a photo of the activation code and the error message. Save it via Google Drive, then paste the shareable link to your message. Let's continue from there. *Thread locked to curb conversation to PMs.

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2 years ago
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Blood_Crew
posted in Razer Support

Razer Blackshark V2 X - Surround 7.1 not working

Have you tried reinstalling the drivers of your headset? Have you also tried the Windows Troubleshooter? For now, let's isolate the issue first by performing a clean reinstallation with your Synapse by clicking this link. Let me know how that goes by sending me the serial number of your headset via PM. I'll lock this thread now.

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2 years ago
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bizPuceRedbase897
posted in Razer Support

Item Serial Is Unknown

bizPuceRedbase897i did it many times and the results r the same "item serial number is unknown" mario_shySame for me with the Blackwidow v3 :| Do you mind sending me your serial number via PM? That way, I can use it to check the serial number here on my end. Let's continue from there. I'll lock this thread now.

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2 years ago
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rushGrayBluebook237
posted in Razer Support

Cynosa lite capslock

Is Synapse running in the background when the issue happens? Were there any changes applied to your system/device before the issue? Please send me the serial number of your Cynosa Lite via PM. That way, I can look into possible solutions and assist you further. I'll lock this thread now.

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2 years ago
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taipeiben
posted in Razer Support

Razer Blade 15 (RZ09-02385E92) - Battery Bloated

What is your region/country? By the way, We are offering repair/service for out-of-warranty laptops, as long as it's not a legacy model. If you want to know more about the repair, do send me the serial number of your laptop via PM. That way, I can verify its model. Let's continue from there. I'll lock this thread now.

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2 years ago
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NadzianyBiznesmen
posted in Razer Support

Razer applications not starting/opening.

Are you using a personal computer and connected to a home network? Make sure that your anti-virus or firewall is not blocking any Razer-related files or apps. Also, let's try to isolate your Synapse's behavior by following the steps from this link. If that doesn't help, do send me a PM. I'll lock this thread now.

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2 years ago
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Nagmazus
posted in Razer Support

Kraken Ultimate Problem

Are you connected directly to a USB port, not on a USB hub? Have you tried connecting your headset to a different computer? Please send me the serial number of your headset via PM. That way, I can take a closer look and find possible solutions. Let's continue from there. *Thread locked to curb conversation to PMs.

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2 years ago
E
easyGreenCyanLARIMAR222
posted in Razer Support

Barracuda X doesn't works wireless

Is it possible for you to connect your headset to a different computer or a console that has USB type-C and check if the issue is the same? Please send me the serial number of your Barracuda X via PM. I can use it to help me look for possible solutions. Let's go from there. I'll lock this thread now.

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2 years ago
D
DifferentSky
posted in Razer Support

Kraken Ultimate and THX

You don't need to download the THX app since it can be enabled via Synapse 3.0. THX Spatial Audio is built into Synapse instead of having you install the standalone app. Should you have other concerns, feel free to send me a PM.

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2 years ago
Z
zxldd
posted in Razer Support

Help

Were there any changes applied to your system before the issue? What workarounds have you done so far to fix the behavior? Please send me the serial number of your laptop via PM. I can use it to look into possible solutions. Let's continue from there. I'll lock this thread now.

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2 years ago
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retroMistyMossQUARTZ859
posted in Razer Support

How can I get the activation code for my Razer Thresher 7.1?

Please send me the serial number of your headset via PM, together with the email address connected to your Razer ID. I can use it to verify its model, check its specifications and advise you accordingly. Let's continue from there. I'll lock this thread now.

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2 years ago

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