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Recently active topics

1684 Threads

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SoulBound8Insider Mini
asked in Mice and Surfaces

Razer Basilisk V3 Pro not charging/working

I recently purchased the Basilisk V3 Pro with the wireless charging station. I’ve had it for about 2 weeks now. When I first got it, I had a hard time getting it to charge wirelessly but after unplugging the doc and reinserting the puck, it started to work.  2 days ago, it was to about 4% battery so I put it on the charger during my break and it charged up a bit. The dock lit up red and went up to about 10%. All good there. I finished my workday and put it back on the charger. Again, it lit up red like it was charging. I left it alone and when I went to use it today, the dock was cycling through the colors and the mouse is unresponsive. I have unplugged and replugged the dock, removed the charging puck, cleaned the pins, and put it back on the charger. Nothing. So I plugged it in via USB to my computer to try that. Again, nothing. I have also tried the reset with the left, right, and center buttons but it didn’t do anything either. I’m fairly confident its completely dead since it was

12
S
7 hours ago
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VermilionfreshFIRE308Insider Mini
asked in Razer Support

Razer Blackwidow V4 Pro Key Not working

The D key on my keyboard rarely is detecting input. Maybe 1 every 50 attempts.I have triedcleaning it with compressed air removed the key, no debris found updating all drivers plugging the keyboard into another pcAny advice or ideas on how to fix this? The keyboard is only a few months old.

19
V
7 hours ago
924383129
924383129Insider Mini
posted in Razer Support

lost phone number and backup codes

I lost my phone number and back up code pls help me to remove / change it

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Razer.Aero
7 hours ago
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PistachioJETclassic479Insider Mini
asked in Razer Support

RAZER DEATHADDER V3, 30k or ( RZ01-0464)

Firmware update to the deathadder v3 normal, wirred  : i will stay  to that happen !  Improved sensor lift-off distance accuracy fix bugs  Improved mouse performance (1000 hz ) Performance enhancement low power mouse ( sensor ) (1000 hz ! )  motion sync  Hope he will fix the synapse  problems and this one’s !  Have a great day ! 

0
P
7 hours ago
EpicTechie135
EpicTechie135Insider Mini
asked in Razer Support

Deathadder V2XH Memory Problem

Hi I had an inquiry on the DeathAdder V2 X Hyperspeed! So, on the website it says it has 1 onboard memory slot to use these keybinds anywhere without software however when I connect to my other device the mouse switches to default settings. I don't know the exact procedure to have the keybinds save so I would really appreciate your help! I’m truly struggling with this and would love quick feedback or suggestion you may have!

0
EpicTechie135
7 hours ago
bitBrickRedTOURMALINE957
bitBrickRedTOURMALINE957Insider Mini
asked in Razer Support

Cynosa V2 esc +F1-F12 not working

Hello, My razer Cynosa Esc + F1 - F12 are not working. I’ve tried resetting keyboard, uninstalling razer synapsing, uninstalling and reinstalling driver but still have the problem. I’ve read that this was common issue in the forum but no solution are provided. I can’t play game like Fallout wihtout escape key. How can we solve that ? Thanks

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Razer.Aero
7 hours ago
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ventureLavenderBlush830Insider Mini
asked in Razer Support

New Razer Blackwidow v4 typing repeating issue

All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.If there is any typo here it is because I gogt fed uup on correction.

89
W
8 hours ago
connect.ashraf
connect.ashrafInsider Mini
asked in Razer Support

Need to Change Mobile Phone Number

Hi, I need to change the mobile phone number connected to my Razer Account. Unfortunately, I don’t have access to the old phone number. I have full access to connected email and also backup email. I’m already logged in to my device. Now I need to change the mobile phone number. Please help.

1
Razer.Aero
8 hours ago
F
freshGoldenYellow910Insider Mini
asked in Razer Support

Razer Blackshark V2 Pro audio stops working for background programs with Synapse 3.0

This is definitely a software issue regarding Synapse 3.0I have this issue regarding synapse and whenever I’m in a game like CSGO, audio in the background stops working. This usually happens when I have a game open for about ~1 minute, and some programs stop working. This seemingly happens to programs that aren’t actively playing audio when the game is open. For example, I’m playing CSGO with Discord open and I try to join a Discord channel when I’m playing. No sound comes out of Discord. This also impacts my web browser, Spotify, and even Windows sound effects themselves, including notifications. The only solution I’ve had for this when it occurs is to disable audio enhancements in the device properties then turn it back on. I have to do this constantly throughout the day. I’ve removed all games from Synapse and even turned off the game manager, the issue persists. I don’t use THX spatial audio, I only use Synapse for the custom EQ because the native EQ on the headphones is really bad

15
swagkid123
8 hours ago
EpicTechie135
EpicTechie135Insider Mini
asked in Mice and Surfaces

Deathadder V2 X Hyperspeed Onboard Memory

Hi I had an inquiry on the DeathAdder V2 X Hyperspeed! So, on the website it says it has 1 onboard memory slot to use these keybinds anywhere without software however when I connect to my other device the mouse switches to default settings. I don't know the exact procedure to have the keybinds save so I would really appreciate your help!

0
EpicTechie135
8 hours ago
M
MackCheesesInsider Mini
asked in Razer Support

Razer Basilisk V3 X Hyperspeed --- scroll wheel issues

simply put, the scroll wheel will randomly scroll up one tick, which is extremely frustrating because i use scroll wheel to switch weapons while in game, therefore when it does this (quite often) it will switch my weapon in the middle of a fight, costing me the game. it happens often enough that i just haven’t touched any of my pvp / pve games because i know i’m going to lose every gunfight.  please lmk if this is a software fix or if i need to replace my mouse

1
Razer.Aero
8 hours ago
D
dsrtfxInsider Mini
asked in Razer Support

Synapse's built-in mouse scrolling profiles' scroll tension seems low compared to Custom profile

Hello! I’ve been having a heck of a time tracking down issues I’m having with my RZ01-0440. EDIT: Goldarn it, the instant after I clicked Post, now no scrolling profile seems to apply correct, not even Custom. I can’t feel scroll steps hardly at all. This is horrible. Background:Mouse model: RZ01-0440 Mouse firmware version: 1.2.1.0 Synapse version: 3.9.331.32712 Central version: 7.15.0.675 OS: Windows 11 Business 23H2 I have several Synapse mouse profiles: Default, Shooter, etc. With Default, I set the Adaptive scrolling profile as the only one for that profile. I also use the Browser Detection to detect Firefox. With Shooter, I set the Distinct scrolling profile as the only one for that profile. It detects my shooter games (Halo, etc.)Problem:I’m finding that my scrolling profiles work (as in, get applied correctly) for maybe a week, and then they stop getting applied. Well, sort of. I can feel the change in clicks per revolution between Adaptive/Ultrafine/Distinct, but the tension a

4
D
8 hours ago
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ventureCornellRed700Insider Mini
asked in Mice and Surfaces

Basilisk v3 X Hyperspeed firmware update

Hello, I bought a Basilisk V3 X Hyperspeed and I love it. While there is nothing wrong with the mouse usually I try to keep my things updated. The mouse firmware appears to be on 1.0.5.0. The “Software and Firmware Updates for Razer Peripherals” page does not list the V3 X Hyperspeed firmware currently. Is that a mistake? How can you update the firmware for it?

5
amerthesavage
8 hours ago
Nyxziaa25
Nyxziaa25Insider Mini
asked in Razer Support

Changing my e-mail

Hi, I registered my razer gold account using FB. I have two e-mails connected to my FB account, but the one registered in my razer gold account is already inactive so I can’t do any purchase and change my razer account settings. Is it possible to change my e-mail?

1
Razer.Aero
8 hours ago
AlejandroFr99
AlejandroFr99Insider Mini
asked in Razer Support

compre los blackshark v2 x y no los puedo registrar

Hoy me llegaron los blackshar v2 x y no puedo activar el 7.1 ya que el producto me llego ya registrado

1
Razer.Aero
9 hours ago
dekades
dekadesCommunity Cowboy
posted in General Discussion

Razer Silver for Your Thoughts - Earn More Silver

Hey Insiders, A gamer isn't a gamer without games. And often times, a gamer is only as good as the hardware they're playing on. Between looking for the best mouse to click heads on, or deciding which game to contribute toward your 80 million keystrokes, we want Insider to be the place you come to on your journey. Insider's heart and soul is the community and in an effort to drive community conversations around gaming with Razer we've added a few new achievements for those that stand out and contribute to the community. We've also done some house cleaning and gotten rid of outdated achievements as well. We've upped the amount of Silver awarded when Razer staff recognize you as a standout citizen. Razer staff includes anyone with the Official Staff flair and our incredible Customer Advocacy team. Opening up Insider to be a platform to discuss newsworthy articles and having in-depth discussions regarding how events that happen in the industry impact us as gamers has been a long time

662
sleekCyanBlueAzurecar469
9 hours ago
wirefirstVermilion852
wirefirstVermilion852Insider Mini
posted in Razer Gold & Silver

nejadahmad

ارجو اعاده تفعيل حسابي لا استطيع الدخول اليه ali776000077@gmail.com+967776000077nejadahmad

0
wirefirstVermilion852
9 hours ago
dekades
dekadesCommunity Cowboy
published in Razer Cortex

[CORTEX PC] Share and Win - Soulslinger: Envoy of Death

Hey Insiders, We are thrilled to announce that a new round of our SHARE AND WIN campaign has begun! In this new round, Razer Cortex is giving away a whopping 3 million Razer Silver and 60 Soulslinger: Envoy of Death Steam game keys to a total of 110 winners.Click here to join now! As a special Insider exclusive, the Razer Cortex team have set aside five (5) game keys just for members of the Razer Insider community! Be sure to comment and participate to be eligible. Don't miss out on your chance to win big - simply share this campaign with your friends and family! The more people you invite to participate, the higher your chances of winning. Spread the word and join us in celebrating this amazing opportunity to win incredible prizes.Campaign Duration: May 07 02:00 - May 21 02:00 UTC  How to SHARE AND WIN How to obtain more ticketsYou earn 1 ticket by joining this campaign.   You earn 10 tickets when you fill in an invite code shared by others.   You earn 20 tickets for each user who use

1557
G
9 hours ago
SandaeroPERIDOT324
SandaeroPERIDOT324Insider Mini
asked in Razer Support

Problem with Windows code

I had my motherboard replaced under warranty and since then I've been having problems with windows verification. How do i get my code. now warranty is over and i dont know where to ask.

0
SandaeroPERIDOT324
10 hours ago
F
FingerbumInsider Mini
posted in Razer Support

havent recieved my order or shipping detail's

Hi I won a razor gaming mouse through Google play.I redeemed my order through razor website but I still haven't recieved the mouse or any shipping emails. Please can you help me with this. Thank you 

0
F
10 hours ago
Onyxpulseportal398
Onyxpulseportal398Insider Mini
posted in Console Peripherals

Hammerhead True Wireless permanently assigned to Xbox Profile

I used to be use my Razer Hammerhead True Wireless X normally, I take it out the case and it connects to the Xbox series X, when I am done, I put it in the case, it disconnects from Xbox.However, lately the earbuds seem to connect no matter what.  As soon as I turn on the Xbox I get headset assigned and the earbuds are still in the case.  It ruins my gameplay because I can’t hear chat through my TV any longer and everything has to be done via the headset.  I have contacted Xbox but neither them nor I can figure out how to remove the earbuds from the profile. I have also done an Xbox reset and not imported previous settings but that didn’t work, I have tried attaching earbuds to my phone, nothing works, the earbuds won’t remove itself from the Xbox profile.Anyone have any idea?

0
Onyxpulseportal398
11 hours ago
L
loganparedes35Insider Mini
asked in Razer Support

RZ09-0330 works with AC, but not battery

 I have a RZR RZ09-0330 laptop. IT works fine while powered via the power supply, but immediately shuts down when unplugged.I have replaced the main battery and CMOS battery, but the behavior is the same. All updates are done. I factory reset it It recognizes there is a battery and says it is charging, but just stays at 59% and will not power on/stay on when not plugged in. I have checked the BIOS updater and it is current I have removed/re-installed the power drivers I have done the power reset instructions (unplug battery, hold power button, etc...)Thoughts

3
FiszPL
Vanguard
11 hours ago
coolMysticfever765
coolMysticfever765Insider Mini
asked in Razer Support

Barracuda X 2022 won't pair on startup

When I turn on my computer (win 10) and then my Barracuda X 2022 most of the time it won’t pair to the dongle. I need to turn them off and on again, and unplug and plug the dongle and only then it ussually pairs. It’s not only tedious but I’m probably wearing out the dongle faster than it should.I tried reinstalling the drivers and the 7.1 surround app and it keeps happening. I tried with the synapse app, but it doesn’t seem to work with this model.

4
dailyJETLiverDogs248
12 hours ago
networksoloThistle254
networksoloThistle254Insider Mini
asked in Razer Support

7.1 Surround sound code not working.

I activated my Razer Barracuda X in the website to get the activation code but when it was all said and done, the code said license code invalid. Help. --Edit: I searched for other solutions and I tried changing what I thought was number 0 to the Letter O and it worked. lmao

0
networksoloThistle254
13 hours ago
APATITEquickSeashell578
APATITEquickSeashell578Insider Mini
asked in Razer Support

Razer Viper V3 Pro

I just bought the mouse and it’s amazing. The only thing is that I see very consistent frame drops. There’s a new setting where you can go to 8k polling rate but whenever I move around my frames drop to 10. Even 4k polling rate my frames are noticeable and drop a lot. I have a good pc and that isn’t the issue, even when I play on 1-2 polling rate I still see some frame loss. Is this how it’s supposed to be? Or is there an update behind it?

1
Razer.Aero
13 hours ago

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