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Recently active topics

1574 Threads

Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
asked in Razer Support

Hear ye hear ye! (latest Insider Support Team member)

We are pleased to announce that Razer.sushi.boi has joined our Razer Support Team here in Insider. Please help us in welcoming our latest board patroller!  Should you need any assistance, feel free to ping me, Razer.Aero, or Razer.ZionZedd. Cheers!

0
Razer.Speedcr0ss
24 days ago
webobur
weboburInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

Asrock Taichi Razer Edition MOBOs

Hi everyone, Is there any plans for asrock taichi razer edition motherboards for the new beta version? Thanks.

7
C3S4RMEW
23 minutes ago
R
RodAtHome
posted in Razer Synapse

Razer Synapse has been updating daily for weeks

The Razer Synapse software has been updating every day for weeks. I understand that current software practice is to do frequent deployments, but even so this is ridiculous. I've begun to wonder if the update is failing, so I got into Windows' Event Viewer. I didn't see an error related to the updating process, but I did find an error in the Razer Synapse Service: [INDENT]Log Name: Application Source: Application Error Date: 11/10/2022 8:13:51 PM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: SYSTEM Computer: MYCOMPUTER Description: Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x633dca52 Faulting module name: KERNELBASE.dll, version: 10.0.22621.819, time stamp: 0x1355b9cf Exception code: 0xe0434352 Fault offset: 0x00147402 Faulting process id: 0x0x1F0BC Faulting application start time: 0x0x1D8F509DAB9945F Faulting application path: C:\\Program Files (x86)\

11
Periwinkledirecttruck815
24 days ago
A
awesomeAureolincamp098Insider Mini
asked in Razer Support

Any ideas? Razer Kiyo Pro Ultra installation broke my audio and video?

I just installed my Kiyo Pro Ultra. I plugged it into my Acer Predator laptop. It installed Razer Synapse. I could initially adjust the webcam picture (which looked great while configuring it). And after pressing “save”, all things broke while running Synapse. Now, while running Synapse, Windows does not recognize any audio devices - system internal or my goXLR mini - there are no audio devices available. Similarly, there are no webcam devices available to choose. Running Synapse lets me theoretically adjust camera settings, but when trying to do so I see now is a fully white square  instead of a picture and there is no red light on the Camera.I’ve tried: restarting windows, uninstalling and reinstalling synapse, unplugging all devices, replugging them in, resetting the Kiyo to factory settings. So long as Synapse is not running / the Kiyo is not plugged in everything works well on the machine. The second I either run synapse or plug in the camera everything breaks.So net net, the Kiyo

7
bitLiverDogsCITRINE960
3 days ago
A
AndreyHelldarInsider Mini
asked in Razer Support

Razer Synapse 3 changes profile when I turn on my computer

Hi there 👋I tried to find the same problem but couldn't. So I'm posting it here.I have two profiles: Default and Games.The Default profile has no apps and no games assigned.The Games profile has related games to run.When I launch a game, Synapse successfully switches devices to the Games profile (I have a Viper 8kHz mouse and Kraken V3 HyperSense headphones). When I exit the game, it successfully switches the profile to "Default". No problems here.The default profile in Synapse is "Default" for both mouse and headphones. For the mouse it is also saved in the built-in memory (only one profile).And the problem appears at the moment of rebooting or turning on the computer.When starting the computer, the devices themselves load the profile saved in them, and then Razer Synapse 3 is loaded, which automatically switches the profile of all devices to "Games".After that you have to wait a few seconds until the application finishes initializing, then click several times on an empty space on th

2
Redhatcc
2 hours ago
D
denied1977Insider Mini
asked in Razer Synapse

Synapse 4 beta - keeps monitor awake

Hi,I had problems with synapse 3, in which my mouse and keyboard disappeared (support didn't know how to help me) and now I installed the v4 beta, which works fine for now but keeps the computer awake all the time and when the monitor wants to turn off, after 3 seconds it turn on again.When I uninstall synapse v4, the monitor normally turns off automatically (goes to sleep) if I'm not using the computer.How to make synapse not ping the computer constantly?

7
Menorra
20 days ago
Q
quarkpampeInsider Mini
asked in Razer Support

Razer Barracuda X: Cracking noises and automatic turnoff with dongle

Hello,  I always used my Barracuda X Headset with the type-c dongle and never had problems so far. Out of the blue problems began. Suddenly the headset does not always autiomatically connect after startup, I often have to remove and plugin again the doingle. When there is no audio output I hear a cracking noise and after a few seconds the headset simply shuts off. But not with the voice confirmation, it suddenly turnes off.  I tested it in bluetooth-mode and did not experience such problems there, but it was only a short test.  I tried reinstalling the device, updating the firmware, checking audio-drivers but did not manage to get rid of this problem. As far as Ive seen there were no automatic updates or anything like this before the problems occured the first time. I upgraded to Windows 11 but this was a few days before. Is the dongle propably defect? I did not have the chance to test it on another device yet. Thanks for any help.

8
G
15 days ago
Faazz01
Faazz01Insider Mini
asked in Razer Support

Blackshark v2 pro (broken right henge)

I bought Blackshark V2 pro wireless headphones and after 2 months of gentle use, the right hinge broke. Please get it replaced, fixed, or refunded. this is so unfair given that I have been using Razer headphones for so many years and when I decided to upgrade and buy the most expensive product this happened. it's so upsetting. Also, I did contact the store I bought it from and they suggested reaching out to you. I did not drop it once or hit it with something. No one used it but me and I have been very gentle with it. I think this is a manufacturing error. I have been using Razer headphones for more than 7 years and nothing like this ever happened to me.  

5
everxPastelViolet179
3 days ago
SunnyfastSAPPHIRE733
SunnyfastSAPPHIRE733Insider Mini
posted in Razer Support

Windows activation “not active” after doing a factory reset

Hello all,I have a razer blade 15 base 2020 model.The “Windows is not activated” issue occurred after I did a factory reset through settings. I used the same Microsoft account that I used before the reset to setup windows, but now it is saying that “Windows is not activated”; I get the windows activation Error code: 0x803F7001 and using the troubleshoot feature tells me to go the Microsoft store to purchase a genuine copy of windows.I also tried doing a clean install of windows 10 home from a usb stick, but the problem still occurs.And I have already downloaded all the latest updates in settings.I had no windows activation issues before I reset my laptop, it was only until after I did a factory reset that this issue popped up.I have already tried running “cmd” as administrator and typing in “wmic path SoftwareLicensingService get OA3xOriginalProductKey” to find my product key, but after entering it it only prints out “OA3xOriginalProductKey” with nothing under it.Please help. 

11
M
14 days ago
RafaSchultze
RafaSchultzeInsider Mini
asked in Razer Support

Huntsman Elite not working after opening Synapse 3

After updating the Huntsman Elite firmware to the latest available version, I'm having problems every time I turn on the computer.When Synapse 3 opens when starting windows, my keyboard stops responding, so I have to disconnect and reconnect the usb every time I turn on the computer.It's been a very annoying situation. Because before updating the firmware this did not happen. And worse, I didn't find any way to go back to the previous firmware.The keyboard is recognized by Synapse, but it doesn't work. Only the RGB is lit. And with that I need to connect and disconnect the usb every time i turn on the computer.I would like some help on how I can request this, or go back to the previous firmware.

8
K
7 days ago
A
ArkandelInsider Mini
asked in Razer Support

Tartarus thumbstick with World of Warcraft

I’ve been using Orbweaver for years but the thumbstick started to chatter (repeat keystrokes) so I figured it was time to replace it. I bought a Razer Tartarus Pro instead.I am a World of Warcraft player. My problem now is figuring out how to strafe forward (i.e. move diagonally forward). I’ve mapped W, Q, E, S to the front, left, right and backwards buttons of the thumbstick respectively and that works fine. But how do I bind the front-left and front-right directions on the stick?I tried different approaches, such as making macros that send say, W+Q keypresses while the thumb direction is held down but it’s very… jerky (it makes my character look like he’s having seizures :) ).How should this be configured to work properly? I’d appreciate ideas. Surely there are WoW players out there using Tartarus Pro who needed the same movement in their thumbstick.Thanks!

11
C
14 days ago
PurpleNavysharpbyte946
PurpleNavysharpbyte946Insider Mini
asked in Razer Support

Razer Wolverine v2 not recognized by PS Remote Play

Is there a trick or am I just missing something? I tried every combination of connection settings to get the PS Remote Play app to work and no luck. I can get it working wireless, I can get my computer to recognize the controller and its usable...but I cannot get the the PS Remote App to recognize the controller. If i swap to one of my other 3 controllers, 1 third party  controller and 2 ps5 controllers it works instantly. For some reason my 250$ controller just doesn’t work. I feel like this shouldn’t be this hard to get this to work. 

3
I
4 days ago
CORALXanadugreat148
CORALXanadugreat148Insider Mini
asked in Razer Support

Sila app, connection to the server failed

I recently got a new phone and followed the steps to reconnect the app. Phone is paried via bluetooth and it is on the same network as the phone, but the app just say “connection to the server failed. check your internet connection.”.Is there a solution for this or does the app / router need an update?I was lucky that I enabled the webui so I can access the router. 

12
H
3 days ago
Wxzu2017
Wxzu2017Insider Mini
asked in Razer Synapse

Can not update Synapse 3 to Version 3.8.630.62814

I can not install the new update.When I try to update it says Update failed to complete. Please contact technical support. But when I tried to uninstall and install the newest one I get an error code : Error code 1603So for that I went back to previous version. Razer please fix this or give me a solution.  Here is what I tried ;Uninstall,Install (Failed like i mentioned above)Try to update from Razer central,Add an exception to firewall,Disabling firewall (I dont have any antivirus program)Update Windows,Install dot net frameworkClosing background razer programs Non of them succeed.

1
QUARTZbestDarkRed956
3 days ago
Njord
NjordStaff
published in Mice and Surfaces

RAZER VIPER V3 PRO | For The Pro: Lighter, Faster, Better

Lighter, Faster, Better. Meet the new Razer Viper V3 Pro—For the Pro: https://rzr.to/viper-v3-proPlay like a champ with Zekken’s pick. Be at your best with an ultra-lightweight design as low as 54 g, featuring the Focus Pro 35K Optical Sensor Gen-2 and true 8K Hz HyperPolling.

2893
A
13 days ago
Njord
NjordStaff
published in Mice and Surfaces

RAZER FIREFLY V2 PRO | Full-Blown Illumination

Swipe and glide to Razer Chroma RGB glory on the Razer Firefly V2 Pro—the world’s first LED backlit gaming mouse mat: https://rzr.to/firefly-v2-proElevate your immersion with full edge-to-edge illumination from 15 individually customizable lighting zones. 

2885
CarlJohnsonW16
13 days ago
dekades
dekadesCommunity Cowboy
published in Audio

RAZER SEIREN V3 CHROMA | Light Up Your Voice

 Light up your voice with the new Razer Seiren V3 Chroma: https://rzr.to/seiren-v3-chromaSteal the spotlight and streamline your live production using stream reactive Razer Chroma RGB lighting and a multi-function tap-to-mute sensor. Outshine all others with a pro-grade USB mic that’s made to entertain.

2864
A
9 days ago
J
Jssmitty99Insider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

New Synapse doesn't change polling rate for my Deathadder V3

I’m using a Razer Deathadder Adder v3 (wired), and when I change the polling rate to 8000hz on the new app, it remains at 1000hz. I tested this using razer’s polling rate tester and found that changing the polling rate in the app had no effect. On razer synapse 3, this wasn’t an issue.

9
A
13 days ago
shareclassicBisque170
shareclassicBisque170Insider Mini
asked in Razer Support

Basilisk X Hyperspeed not turning on with new batteries

I've previously encountered the issue where the mouse doesn't turn on. As often as it happens, and it does happen often, I've always been able to remove the batteries for a few moments re-place those same batteries and continue to use the mouse until I inevitably would encounter the same issue later on. Annoying but bearable. Now my mouse has completely stopped working. I've done all the troubleshooting and have determined that the recurring issue was this time terminal. I've enjoyed using the mouse, despite its flawed production, along with my razer black widow mini keyboard and my razer nari headset. I'm aware that the mouse's warranty has expired but I want to know if Razer will replace a product which obviously was malfunctioning from a production flaw.

3
F
28 days ago
L
l1ochyInsider Mini
asked in General Discussion

Considering a Razer Edge, Did they fix the SD CARD Issue?

Hey guys looking to get a Razer Edge to play big andorid games like CODM, Diablo, and etc. my question is if i were to get a 512gb micro sd card would I be able to store all these games there with their continued updates? I know theres been issues with this but no one has really said anything if its been resolved and can indeed store all your games and updates on the SD card like it was internal storage. Thanks in advance.

5
MOISSANITEcoolZaffre409
1 month ago
D
DanielXArInsider Mini
asked in Razer Support

Razer Leviathan v2 soundbar not working

Hello, I was updating my Leviathan v2 soundbar to version 1.04.00 and for some reason the update suddenly stopped and my soundbar never turned back on again. It’s still brand new, just bought it last month.I tried using other cables, others power outlets etc. But it still not turn on :cdoes someone had experienced this before, can someone help me, please?

6
O
4 days ago
QUARTZDarkBlueever366
QUARTZDarkBlueever366Insider Mini
asked in Razer Support

razer hammerhead true wireless x battery draining fast

hi , i have purchased a razer hammerhead true wireless x for almost a year and right now the battery of the earbuds are draining fast , when i use both earbuds , it up to not even an hour ( more like 45-50 mins ) , for single earbud , left ear last only 30 mins , right ear is 40-45 mins , have tried to use earbuds till it turn off and charged back up to test to see if it will fix the problem and it does not . so what should i do !!! 

1
H
27 days ago
N
Navid_KhosraviInsider Mini
asked in Razer Support

My Razer Kiyo is in use by another application

I have a Razer Kiyo and I connected it to a Windows Server Essential 2019 system. I installed Razer Synapse and I also updated the firmware of the Camera. Ther are two problems:1- When the Synapse is up. in the Devices section, I choose Razer Kiyo. the camera image in preview window is not displayed and the message is “Camera is currently in use by another application” but I have not ran any application that uses camera.2- The OBS does not recognize any USB camera. So I cannot use it in OBS too.How can I solve the problem specially the second one?PS1: on this Computer my Synapse version is 0.0.76.501PS2: My Razer Kiyo works properly on my other computer.

1
M
24 days ago
theycallmejeff
theycallmejeffInsider Mini
asked in Razer Synapse

X-Y Sensitivity Slider missing

trying to callbrate the DPI on my Razer Naga X and I noticed that the Enable X-Y Slider option is missing. It used to be there for the Razer Naga Hex. Anyone knows if it’s a razer naga X issue or is there something I can do to enable it?  

5
eycemay
3 days ago
Funnky24
Funnky24Insider Mini
asked in Razer Support

Blackwidow V4 X - a few keys are delayed and unresponsive

Hello there,I have started to notice more and more that some of my keys on my keyboard are sometimes unresponsive or having input delay. For example when I was typing this text I had to press my “s” key many times(4-6times) until it got recognized. I having this issue with several keys like : S,R,M,N and Spacebar. I have tried to switch the USB ports, hard reset, reinstall drivers and also completely uninstall Razer Synapse. Nothing seems to work. I have got my keyboard one month ago. And I started doing this starting this month, with R being the first key starting to be unresponsive and other keys followed afterwards. If there is someone who knows some tips to try to fix this issue, I would be very grateful. I have my keyboard under warranty so in the worst case I can (hopefully) get new one. 

8
PERIDOTPatriarchgeo531
14 days ago

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