Solved Threads | Razer Insider

Solved Threads

135 Threads

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ONI_marieInsider Mini
asked in Razer Support

Razer Huntsman Mini not Registering

My Razer Huntsman Mini randomly stopped working. It isn’t being detected by any computer. I’ve tried holding ESC + CAPS + SPACE and doing a reset 20+ times to no avail. I can’t update the firmware because my computer isn’t recognizing the keyboard. Weirdly, when I shut down my computer the keyboard is still lit up as if it’s using the USB port just for power. Any help would be amazing!

6
N
1 month ago
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OG-RigbyInsider Mini
asked in Razer Gear

Damaged Hammerhead gen2

So I had bought my Razer Hammer head True wireless Gen 2  November 29 2023 and as of a day or 2 day I had gotten one of them damage to water and bought them from Amazon and sadly did not have the warranty I thought I bought it and I am hoping to find out if there’s anyway I can get them repaired or replaced since I have day them only 129 days 

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FiszPL
Vanguard
1 month ago
urbanRoastCoffeeOPAL643
urbanRoastCoffeeOPAL643
asked in Razer Support

Problem with the Scroll Wheel Razer Naga X

Problem with the scroll wheel on the Razer Naga X mouse. At random moments, the scroll wheel may scroll the site up instead of down or change the scrolling speed. The problem becomes more apparent if you scroll the page slowly, one step at a time. I can not contact support, the function «Submit a case» is no longer available, the site redirects to a form with support only for US and CA regions. The mouse is connected via usb cable. I tried reconnecting it, tried interacting with the software, tried connecting the mouse to another PC. None of this helped, the problem remains and makes my job harder, maybe someone had the same problem?

4
6
1 month ago
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Grobowshik88Insider Mini
asked in Razer Support

Surround sound 7.1

You can send me the serial number for 7.1 surround sound, since I don't have it, but I would really like to have it, since sound is important to me

9
aGbayy
1 month ago
soezzz7
soezzz7Insider Mini
asked in General Discussion

I have activated the product, but when checking the serial number, I get an error help me pls

A few days after I bought a Razer barracuda x 2022, I decided to check them by serial number, but it didn't work. I tried to register the product, and I succeeded. Can this somehow affect the warranty. I don't know what to do next, should I return the product to the store or continue using it? 

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soezzz7
1 month ago
TAC-Gator
TAC-GatorInsider Mini
asked in Razer Support

Cannot cancel or start return of mouse

I ordered the wrong mouse and have not received it yet (I don’t know if it has been shipped or not).  So, I tried to make a return using the provided prompts for returns, but I get en error message stating that is does not recognize the order number.  I tried to get help via chat or support ticket, but it is asking for a serial number which I do not have.  I would like to cancel the order but cannot find where I can speak to someone.

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FiszPL
Vanguard
1 month ago
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ZoenvisjeInsider Mini
asked in Razer Support

Stuck at adding “DfuMadison” in bluetooth settings

I have a Razer Atheris mouse (on Windows 10) that needs an update. I try to use this guide https://mysupport.razer.com/app/answers/detail/a_id/3711/~/razer-atheris-%7C-rz01-02170-support-%26-faqs but at step 9 I get stuck. There is no DfuMadison in the bluetooth settings. I found multiple people with the same issue but no answer.My mouse is stuttering like hell so I would like to be able to test the update before buying a new one. 

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FiszPL
Vanguard
2 months ago
DeepMagentaautoflow452
DeepMagentaautoflow452Insider Mini
asked in Mice and Surfaces

Razer Deathadder v2 pro doesn't turn on

Hi there, I purchased this mouse on April 3 and now it looks dead - no RGB, no light on the bottom, no visibility in Razer Synapse. I tried to enable pairing mode, but it doesn’t work as well. I bought this specific mouse to replace my other Deathadder v2 pro purchased like 25 months ago (very thoughtful of the mouse to wait for 24 month until the warranty is gone) got dead one of the side buttons.Serial number: PM2115H15902418 Is there anything I can do to bright it to the world of living? Generally, it’s definitely my last Razer device, because I already have a drawer full of Razer Dead Adders™.

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FiszPL
Vanguard
2 months ago
geofutureWine912
geofutureWine912Insider Mini
asked in Razer Support

missing the last 2 digits on my razer gold card i bought at Walmart

i a bought a razer gold card at walmart for $85 and when i gently scratched it off i noticed the it was missing the last 2 numbers. Now ive had this happened to me not once but twice . I bought one at Albertson’s by my job  for $40 when i got home a scratch it . I was missing five numbers so i took it back there the next day and they cant do anything , but offer to help since i did already put form to razer support and still havent heard back. Well the took down the info i had and tried too. So i went a head a bought another card $40 . When home scratched it . Same damn thing but only 3 numbers ./ well took it back . Seriously how could it be 2 in a row . so the store said they would give me another card for $40 but had to scratch it off in front of them . well we got one OMG SAME DAME THING HAPPPENED. So they saw it too . so then the manager when and got the stack of them scratched a good 18 of them till they found a good one with alll the numbers. CRAZY RIGHT.                       

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FiszPL
Vanguard
2 months ago
hAkudebasher
hAkudebasherInsider Mini
asked in Razer Support

What headset to buy?!

Hello,I’m mostly an FPS gamer.Now i have asked my friend for help to buy a new headset.He stated that an soundcard that comes with the headset is better then the soundcard who is integrated on my motherboard.So i started looking for a headset with a soundcard. Razer seems only to have  1 headset with a soundcard, the Razer BlackShark V2.Why do the others not have a soundcard? are they build in? or don't they need it? Why?SteelSeries has the GameDAC Gen2, is that the same as a soundcard the Razer BlackShark V2 has? Help :) Thank you!

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FiszPL
Vanguard
2 months ago
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potatomelownInsider Mini
asked in Razer Support

is the razer huntsman elite switches swappable/replaced?

Hi so, i’ve had my razer huntsman elite for over 3yrs now & recently i encountered an issue with my G & . keys, sometimes it works, sometimes it doesn’t and sometimes it double enters,. I told my friends this & they recommended that i replace my switches coz it might be the root cause of the issue. if it is swappable, can u give me a recommendation as to where i can find/buy switches? thanks!

5
O
2 months ago
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S0Fr33Insider Mini
asked in Razer Support

Pro Click Mouse Configure for Application

Is it possible to configure the mouse to scroll differently per application. It scrolls well with browsers, but in Acrobat I need it to scroll more lines. Or with Excel, it would be great to enable smooth scrolling.

2
S
2 months ago
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ZaDonkey_4Insider Mini
asked in Razer Support

Macro Question

Help Me With My Mouse I am trying to create a system where i tap a button on my MOUSE and it lowers my dpi by 200 and spams left click and then when i let go of said button on MOUSE the dpi will be increased by 200 and left click spamming will stop. And if you are going to help me by telling me to go to the macro tab in the top it does not show up, the only sections are ( Synapse--Keyboard--Mouse--profiles--connect--studios ) this is show in the picture below. Mouse: Razer basilisk X hyperspeed If this is not possible please let me know. Thx :)

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FiszPL
Vanguard
2 months ago
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xmre1337Insider Mini
asked in Razer Support

Razer blackwidow v4 M keys not working

Why my keys not working anyone help me please

3
FiszPL
Vanguard
2 months ago
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skejappyInsider Mini
asked in Razer Support

Razer support not responding

My new Leviathan V2 Pro is defective. No worries because it’s a new one so warranty is there, right? I contacted support 21 Feb about the issue and after several mails got a respond:23 Feb: We will now be forwarding your case to the appropriate team that handles the replacement process. After they verify the information you provided, they will reach out to you for instructions on the process. You can expect an email update from them within 24–48 business hours.After that, nothing! I sent several requests and no reply. 3 Mar I reached support via chat getting “sympathy” and “sorrys” from them. Also some hope to the issue with the respond:3 Mar: Please advised that I was able to update your main case with your concern and was also able to tap one of our higher-ups to tap the specific Supervisor of the assigned support on your case ---- ---- to have it prioritized and make sure to send you an email update within or less than 24 hours.After that, NOTHING! I don’t know overall quality of Ra

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sharpRUBYLightCoral143
2 months ago
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leetVividBurgundy977Insider Mini
asked in Razer Support

Razer DeathAdder V3

Hi all,I have a desktop PC for my own use and a company laptop. On the laptop, I cannot install any drivers. Unfortunately, DeathAdder V3 doesn’t have Bluetooth. If I buy a second dongle, will I be able to connect my mouse to both: PC and laptop? (not at the same time). I don’t want to plug in, plug out every day the dongle, from laptop to PC and the other way around. If I cannot, and I have to operate only on one dongle, will I be able to normally use my mouse without drivers on the laptop? I’m not talking about macros. Turning off RGB, changing DPI, using side buttons - this is what will be needed.Thanks!  

6
T
2 months ago
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techCeilPEARL064Insider Mini
asked in Razer Support

Razer DA V3 Pro | Replacing mouse feet voids the warranty

Dear Razer Support Team.I have a  question. I have a Razer DA v3 Pro White Edition;  Will replacing mouse feet void the warranty?Special thanks.

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2 months ago
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dailyDustStormzone293Insider Mini
asked in Keyboards

Razer Huntsman V3 Pro - Swap Keys

Can I swap the keys on here with others?  if so, what keys can I use?

5
valleyleetDeepKoamaru822
2 months ago
freshPumpkinsight609
freshPumpkinsight609Insider Mini
asked in Razer Support

Is my Blackshark V2 Pro Fake? How do I replace the earcups?

I’ve found a similar post to my issue, but since he got no replies and my issue is similar I’ll ask again. https://insider.razer.com/razer-support-45/can-t-replace-blackshark-v2-pro-ear-cushion-45618?tid=45618&fid=45 I bought the Blackshark V2 Pro back in December 2022, so I don’t think this is the 2023 model. It has gotten quite dirty and the usual scrubbing wouldn’t do the job so I decided to order a prying kit by iFixit, then let it soak while I enjoy my Sunday. I looked at the official thread by Razer on how to remove the ear cushions, tried to find the joints, guides, etc. that they advised me to do, but in the end the earcups just came off like this. Felt like they were super glued onto there. Now I’m sitting here frustrated, wasted 2 hours trying to understand the mechanisms, seeing if I did something wrong, browsing threads and trying to put them back on. I have no other option but to superglue them back on, and if I have any warranty that is voided I’m sure.  I see that th

2
freshPumpkinsight609
2 months ago
H
Haudrauf79Insider Mini
asked in Razer Support

Mouse Feet gone loose Basilisk V3

Hey im using my Basilisk V3 for about 2 years now and recently one of the mouse feet started to get damaged. Now the mouse is slow and doesnt fell good to play with. I would like to ask if it is possible to replace the mouse feet so i can use the mouse and dont have to buy a new one. I realy like all the Razer products i used so far and i would be sad to throw away a good working product just because of one dabaged part.  

3
FiszPL
Vanguard
2 months ago
GuNAmePAe
GuNAmePAeInsider Mini
asked in Razer Support

Razer base station 2

I have razer base station 2 2 device but only show 1 in synapse 3can i connect 2 device at the same time ? 

1
FiszPL
Vanguard
2 months ago
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FrostRobertInsider Mini
asked in Razer Support

Razer Synapse profile choose via keyboard

I have Razer Synapse V3 loaded on my Windows 10 system and a Razer Deathadder mouse.The profiles I have setup are working as they should, but it is a PIT:A to have to open Synapse every time I want to use a different profile.My question is:   Can I use a keyboard shortcut (that I can set-up) to switch between my 2 profiles ? Thanks in advance for any assistance.Frost

3
F
3 months ago
JordyBluebestcafe940
JordyBluebestcafe940Insider Mini
asked in Razer Support

Blade 15 is dead, question regarding warranty

I have a Blade 15 advanced that is about 5 months old that "died" today. I was working as usual when suddenly the computer shuts down. I tried to turn it on without any response. I noticed that the computer was really hot and since I was only running some basic programs and no games etc that was a bit surprising. I waited sometime in case it was some kind of overheating but nothing changed. The charger led is on but nothing at all happens when trying to turn the computer on. I have tried all the recommendations I could find but without success. Since I use the computer in my work as a developer I have some code etc on the SSD that I need to get hold of but as far as I understand I am not allowed to open the laptop and remove the SSD to backup the data without breaking the warranty? If I send the laptop to get a repair but you need to replace it could I somehow get the SSD from my machine? 

1
FiszPL
Vanguard
3 months ago
S
slashgentooInsider Mini
asked in Razer Support

Where are orders to Poland shipped from?

Hi, where are orders to Poland shipped from? I’m trying to figure out if I’m going to have to pay any import taxes if I order from razer.com. Cheers!

1
FiszPL
Vanguard
3 months ago
TOPAZdirectFirebrick374
TOPAZdirectFirebrick374Insider Mini
asked in Razer Support

razer deathadder v2 pro firmware update without usb dongle

i have been using the deathadder v2 pro for 2 years, and now im facing a problem which is that my mouse keep disconnecting and reconnecting, i searched the web and found out i have to update the firmware to fix that.but while updating the firmware, its leading to another problem. i found out that i need the dongle to update the firmware, and i lost it and now i cannot solve these two problem.is there a way to update it without my dongle… because i can’t even play games normally right now. 

3
hitCrimsontrend166
3 months ago

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