The Razer Armory

Hello,I have a Razer DeathAdder Essential White Edition, model RZ01-03850.When I enter the serial number on the Razer warranty checker, I receive the following message: “We are unable to locate your serial number in our database.”I have checked the serial number multiple times and I believe I entered it correctly.Could you please verify whether my serial number is genuine and whether it is associated with the RZ01-03850 model?Please help me.Serial Number: [*removed by moderator]Thank you.

Hello, I haven't used Razer Coins for over a year. Today I want to use Razer Coins to pay for a Nexon game, but I can't find the password authenticator saved on my iPhone during the 2-Step Verification. With the iOS system upgrade, I can no longer find the old entry point. Please help me replace the 2-Step Verification method with my email address. Thank you.

Hello, I haven't used Razer Coins for over a year. Today I want to use Razer Coins to pay for a Nexon game, but I can't find the password authenticator saved on my iPhone during the 2-Step Verification. With the iOS system upgrade, I can no longer find the old entry point. Please help me replace the 2-Step Verification method with my email address. Thank you.

I’ve got the V3 Pro here right now, and honestly, I’m far from impressed. The sound is very tinny, quiet, and lacks any real punch.I tested it in Escape From Tarkov and Dying Light 2 — and in both games, my €25 Sennheiser USB PC8 delivers a much better overall sound quality.Firmware updates for both the dongle and the headset are installed. I’ve tried toggling THX on and off and played around with the audio settings a bit, but in both games, the sound still feels really poor — especially compared to that cheap headset.I also tried uninstalling the Razer software and running it without, but that didn’t help either.Anyone got any ideas?

Hello,Razer Naga V2 HyperSpeed bought 28.11.2024 on Amazon – Invoice for 303-0842771-6348369I am writing to report serious technical issues with my Razer Naga mouse, which I purchased from Amazon EU S.a.r.l. The problems have been ongoing for a few months now, and the mouse has become very frustrating to use.Here are the specific defects I am experiencing:Connectivity / Sleep Mode Issue: Whenever the mouse is idle for more than 10 minutes, the computer completely stops detecting it. To get it working again, I am forced to turn the switch to OFF, wait about 20 seconds, and then turn it back to ON. This happens every single time. Button Malfunction: Buttons 3/12 on the side panel are constantly auto-clicking on their own without being touched. Because of this non-stop ghost clicking, I was forced to completely disable these buttons in the software, making them unusable.Since the product is still covered under the 2-year warranty, I would like to request a replacement or a refund.I have a

After my 3rd failed G502x in less then 5 years, I've used the mice on 3 different PC's , I'm seriously considering a V3 Pro. I'm addicted to the unlockable scroll ... so any mice without it doesn't even come into consideration.My question is: how reliable are the mice? because ALL my Logitech mice developed double clicking, annoyingly one does this with the side buttons ...Also can you remap buttons to certain keyboard keys ?

Hi Razer Support Team,I am hoping someone might be able to assist me with a back-stock hardware request. I have a Razer Turret Wireless Mechanical Keyboard & Mouse (for Xbox One / PC), but the proprietary 2.4 GHz USB unified receiver dongle has unfortunately been lost.I know this model has been discontinued and standard HyperSpeed dongles are not compatible with this specific unified setup. My device is authentic and I just registered it to my account. I am looking to see if I can purchase one directly from Razer.  Any help you can provide world be great. Thank you!

I work in the social-media tools niche, particularly around TikTok, and I’m interested in improving my setup for recording and editing short-form content.For people who create gaming or tech content, which Razer gear do you find most useful for recording—headset, microphone, webcam, keyboard, or lighting?I’m especially interested in getting clear audio and good-quality recordings without making the setup unnecessarily complicated.What Razer setup would you recommend for someone starting with short-form content?

I usually play Rocket League, Roblox a little, Fortnite a little and calm games like GTA V or RDR I or II. My palm size is medium and i think it might fit my hand. What's yall thoughts about it, is it good it's 3000 dinars in Serbia and it's currently on lower price so what should i do? 

Hello, I am very happy Razer blade 15 advanced (2019) owner and as my laptop ages, I have started to question if it is possible to upgrade certain hardware within the laptop? I am out of warranty and not worried about problems with that, but am asking to both the community and/or any Razer employees that would actually like to be helpful (not going to lie, Razer support has been a terrible experience for me over the years) for their input? I can’t seem to find many sources, though I am getting the idea that the difficulty of upgrading in descending order is RAM->CPU->GPU which is coincidentally the order I’d look at things.Just putting this here hoping for a helpful discussion so I can see if it is better to pursue possibly upgrading components of my machine, or to better look at upgrading to a new machine altogether  when the time comes. My laptop is still very much a functional piece of hardware (I only have had to replace my battery once) but I am still asking for the future .

Hello everyone,I bought a Razer Kiyo (Model RZ19-0232) 15 months ago and have been using it daily for work meetings. The camera is typically on for about 15-30 minutes per meeting, and rarely exceeds an hour.Today, during a call, I decided to turn on the ring light as usual. It turned on normally, but after a few minutes, it started flickering. When I tried to turn off the light, it wouldn't turn off, and the camera went off as well.I disconnected and reconnected the USB cable, and the camera was recognized by Zoom. However, when I tried to select it and turn it on, it started flickering again and showed no video image.Now, my computer doesn't recognize the camera at all. I've tried different USB ports and left it disconnected for a while before reconnecting. I am using a Mac with an Intel chip, connected through an Apple Multiport adapter.It seems the camera has become completely unusable after just 15 months of use. Any ideas on what's happening?

ขอขอบคุณ Razer ScarletRouge ด้วยครับ พวกเขาส่งลิงก์ไปยังหน้าเว็บที่ช่วยฉันได้ทันทีและทำให้ฉันแก้ไขปัญหาที่ฉันเผชิญมาหลายสัปดาห์ได้ ฉันเสียดายที่ไม่ได้ติดต่อพวกเขาเร็วกว่านี้! ขอบคุณสำหรับความช่วยเหลือของคุณ ScarletRouge!

ขอขอบคุณ Razer ScarletRouge ด้วยครับ พวกเขาส่งลิงก์ไปยังหน้าเว็บที่ช่วยฉันได้ทันทีและทำให้ฉันแก้ไขปัญหาที่ฉันเผชิญมาหลายสัปดาห์ได้ ฉันเสียดายที่ไม่ได้ติดต่อพวกเขาเร็วกว่านี้! ขอบคุณสำหรับความช่วยเหลือของคุณ ScarletRouge!

Subject: 7.1 Surround Sound Activation Code Not ReceivedHello Razer Support,I recently purchased a Razer BlackShark V2 X Wired Gaming Headset and successfully registered the product with my Razer account.However, I have not received the 7.1 Surround Sound activation code. On the activation page, it says that the code has been sent to my email address, but I have checked my inbox, Spam/Junk, and other folders multiple times and there is no activation code.I have also tried requesting/resending the activation code several times, but the website keeps saying that the code has been sent without me receiving anything.Product: [removed by moderator]Serial Number:  [removed by moderator]P/N:  [removed by moderator]Razer Account Email: [removed by moderator]Could you please check my registration and send me the 7.1 Surround Sound activation code again, or provide me with a new activation code?Thank you for your assistance.Best regards,Moein

I'm a long-time Basilisk user with large hands who loves the shape and thumb rest, but the V3 Pro is way too heavy for competitive FPS. I’d love to see a Basilisk V4 Pro that keeps the ergonomic design but uses the new tech from the DeathAdder V4 Pro—like the 45K sensor, Gen-4 optical switches, and lighter build. Strip the RGB, drop the weight under 80g, and it could be a serious esports contender.

Hi I’d like to know if there’s a way to fix that my headset isn’t connecting even though my dongle is plugged into my console 

I lost access to my registered phone number and currently do not have a new one, so I cannot receive the SMS OTP to complete my top-up. Is it possible to verify my account via email instead? Please assist me with resetting my phone number. Thank you.

I'm now on my 3rd warranty replacement for audio cutting in and out on this headset. Is there a magical setting that would solve this issue?The first headset was both audio and mic issues. Second one was strictly audio. Third one, which I just received is also having the same audio issues where it cuts in and out.Everything is up to date for drivers, Razer synapse, etc. I've just been going in circles with Razer support. Any Advice given that this is my third replacement and I am trying to avoid a 4th replacement with Razer support? We're going through the same troubleshooting steps again with no avail. I can’t even get access to Razer’s reddit and Razer’s support subreddit for assistance as they’ve taken down every post I’ve attempted to make to get this issue resolved. At this point, I just want a different headset all together. 

So I know Razer Blade’s come OEM-tuned (don’t worry I made a restore point), any others doing Adrenaline updates to stay current or for any other reasons? I made the update and haven’t had many weird occurrences. MW III didn’t close once, but I was also doing some GPU tuning to push my Blade 16 M2 (2026) almost maxed out, without overclocking. I already previously had Ninja Gaiden 4 launch issues before anything AMD related, so I don’t believe that the MW improper close was from any updates of any sorts. OS was upgraded to 11 Pro, running pretty smooth still with Windows security/defender + PC Manager. Obviously, Nord VPN is a go to, nothing really was done with Adrenaline besides standard settings (no super res). I have Ryzen & a 5060, supersedes expectations undoubtedly, DLAA anti-aliasing with high settings is a beaut.Just curious on anyone’s thoughts of stepping outside the OEM-tuning, if there’s anything else to say about it.

I lost the dongle for my Barracuda x. Ive been looking around and I cant seem to find any. If someone would be able to help I would love it so I can get back to using my favourite headset!

O teclado ficou travado quando tentei subir o firmware acabei subindo o firmware do blackwindown ultimate 2016 agora as teclas nao acende a luz e quando acente só 15 % das luzes e tudo errada. Eu so quero o arquivo para instalar correto no meu teclado e recuperar por favor.🙏🏻 

I got a used Razer Blade 16 2024 with Core i9 14900HX and RTX 4080.I updated the BIOS from 1.04 to 1.08 (latest) before doing any test. The GPU is only using up to 80W.I tried setting to turbo and also setting custom with CPU set to Boost, GPU to high and Max fan speed, but it still only using up to 80W on the GPUIt is using the original 330w power adapter.GPU-Z says PerfCap Reason: PwrGPU load running OCCT Adaptive Extreme stress test temp is Core: 78.94c, hotspot, 85.31c, memory junction, 80c with room ambient temp at high 80fI get very poor result in 3DMark Timespy only getting 13545 when the average is 18655.GPU-Z advanced tab NVIDIA BIOS says about power limitminimum: 5W, default, 80w, maximum: 175wMSI afterburner power limit slider is greyed outPlease help

Hi bro, I have a Razer BlackShark V3 Pro headset. Every time I power it on, the audio sounds muffled and distorted. I need to cycle through the EQ button on the headset to restore normal sound quality. Both the headset and dongle are running the latest available firmware. I’ve noticed multiple other users in the community are reporting this exact same bug. Is Razer aware of this issue?

Hi @all, For over half a year now I have had a honestly very painful audio bug that completely destroyed my PC experience. The audio spiked to insanly high dB without raising the bars in the volume mixer when starting any new activity (YT, Spotify, Games etc.) and then returned to normal values after 1-2 seconds. I have read through the threads in the forum regarding the audio spiking and did not find any solution. Nevertheless, I did not give up since I like THX Spatial and as the Razer support team suggested, disabling all the sound enhancements was not an option (but it also worked). I played around with the audio settings in Win11 and noticed that I must have changed things whilst deactivating all the audio devices I am not using anyways.So, in a nutshell, → Win+R → mmsys.cpl → right click on the headset → properties → Surround Sound → make sure it is not set to “deactivate” but is on Windows Sonic (I must have deactivated it in my wish to get rid of everything that may interfere w