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When i am playing my games, mostly rhythm so this is annoying, i have a big delay of my key when pressing it

Hi Razer Support,I’m having a recurring issue with my Razer Huntsman V3 HE Magnetic Mini 65% 8KHz.During normal use, the keyboard will randomly stop registering all keyboard inputs. When this happens, the RGB lighting remains on, so the keyboard is still receiving power, but none of the keys respond.Disconnecting and reconnecting the keyboard may temporarily restore functionality, but the same issue keeps happening again after some time. It has become frequent enough that the keyboard is no longer reliable for normal use.I have already tried the following troubleshooting steps:Updated the keyboard to the latest firmware Reduced polling rate from 8000 Hz to 1000 Hz Connected the keyboard directly to the rear motherboard USB ports Tried different rear USB ports Disabled USB power-saving settings for the relevant USB Root Hub Tested without Razer Synapse running Completely uninstalled Razer Synapse / Razer software Restarted the PC after removing the Razer softwareUnfortunately, the issue

it won’t send code and if i refresh the page it says too many request 

just nowHello Razer Support,I’m experiencing a serious issue with my Razer Huntsman V3 HE.Windows recognizes the keyboard as both a keyboard and an Xbox controller, but the keyboard keeps disconnecting approximately every 15 minutes. When it disconnects, the RGB lighting stays on, but the keyboard stops working and Windows no longer properly recognizes it.The only way I can get it working again is to unplug the USB cable and plug it back in.I also completely reset my PC and tested the keyboard without installing Razer Synapse, and I still have exactly the same problem. Therefore, this does not appear to be related to Synapse or any other software on my PC.It seems that other Huntsman V3 HE users are experiencing the same issue as well. This is extremely frustrating because the keyboard cannot be used reliably if it disconnects every 15 minutes and requires the USB cable to be unplugged and reconnected each time.Please investigate this issue seriously and provide a proper solution, whet

I've lost the foam windscreen/cover that sits on the tip of the detachable boom microphone for my Razer BlackShark V3 Pro headset. The microphone itself is working fine; I just need a replacement for the small foam pop filter cap.Is there any way I can get a replacement? I've checked the Razer Support website, but I couldn't find it listed separately.

Hello Razer Support,I own a Razer Viper Ultimate wireless gaming mouse, but unfortunately, the USB wireless receiver (dongle) has stopped working.I would like to know if it is possible to purchase a replacement receiver and how much it would cost.Could you please help me find a compatible replacement at a reasonable price?Thank you for your support.Best regards,Abdulrahman

My BLACKSHARK V2. PRO broke a few months ago, the band just cracked from nothing, now a can’t used, they fall from my head. Is there any replacement center in LiMA-Perú, South America??? 

Hi, I recently bought a Razer Kraken X Lite second-hand and I’m trying to get a new activation code for it.When I try to request a new activation code through Razer Support, I’m asked to register the device first, but the registration process requires proof of purchase.I’ve contacted Razer Support, but I was directed to the Reseller and Marketing Team, who told me they cannot assist with technical issues or warranty claims.I’m currently trying to obtain the original proof of purchase from the seller. Is there another way to request a new activation code, or do I need the original proof of purchase to register the headset?Any help would be appreciated. Thanks!Yes I know this was made with AI its just to make it easier for myself.

I cannot select any of my macros except the 2026 ones in this picture. The rest seem to be “squashed” above those two, however if I click on that little gap above those 2026 ones it just becomes a blank line, and choosing delete macro gives a yes/no prompt but choosing yes doesnt change anything. I uninstalled synapse 4, deleted leftover files in programdata, appdata, and program files, reinstalled, re-logged in and its still occuring. Please help I dont know how to fix.  

Launcher > Platforms > Steam > ConnectConnect button does nothing. Unable to connect platform to my Cortex.Same case with Wishlist.Clicking on the icon for Steam brings up the window but the area to paste the URL of my steam profile is greyed out and cannot be interacted with.I am unable to sync my steam games to my Razor Cortex app because of these issues.Is there any way to fix this?

Hello, I need some help with my Razer Audio Mixer.In Razer Synapse 4, my Audio Mixer shows this message:“Unable to load Audio Drivers. We recommended removing and re-plugging the device.”I have already tried unplugging and reconnecting the device many times, but the problem still does not go away.At the moment, the Audio Mixer is detected in Synapse, but I cannot use it properly because of this driver error.Here is what I have already tried: Unplugging and reconnecting the Audio Mixer multiple times Restarting Synapse Restarting my PC Trying different USB ports Additional information: OS: Windows 11 Version 25H2 Razer Synapse 4 version: 4.0. [removed by moderator] USB ports tested: front and rear ports Cable connections tested: USB-A to USB-C, and USB-C to USB-C Audio Mixer firmware version: I could not find where to check this Has anyone experienced this before, or knows how to fix it?I would really appreciate any advice. Thank you.

Hi Razer Support Team,I am having an issue with my mouse (S/N: PM2104H12700696).When I connect the mouse via the USB cable, the LEDs turn on, but it is not detected by Windows or Razer Synapse, nor does it move in wired mode. Because of this, I cannot update the firmware.Furthermore, when the cable is plugged in, the mouse does not charge—the battery continues to drain even while plugged in. The mouse only works via the 2.4GHz wireless dongle.Could you please advise on how to resolve this or assist with a replacement?Thank you, [Fayyad]

Hi everyone,I’m having a small issue with Synapse where my mouse works normally after Windows starts, but sometimes the correct profile doesn’t load automatically.The device is detected and I can see it in Synapse, but I have to open the software and manually switch profiles before my DPI and button settings are applied.Has anyone else experienced this? Is there a setting that controls whether Synapse loads the active profile automatically when Windows starts?I’ve already tried restarting Synapse, but the issue occasionally comes back.Thanks for any suggestions

Salut ! J'ai une super Razer Blackwidow v3 Pro, mais la molette de volume et bouton muet est cassée. Il me faudrait la remplacer. Tant qu'à faire, le repose-poignets serait aussi le bienvenu, car il commence à s'abîmer.Comment puis-je me les procurer ? Merci !

Hardware: Razer DeathAdder V3 (Wired)Software: Razer Synapse 4 (Version 4.0.86)OS: Windows 11Game: Sniper Elite 5 (Steam)​The Issue:I use an 8000Hz polling rate for my desktop, but I need to switch to 1000Hz for Sniper Elite 5 to prevent severe engine stuttering and FPS drops. I set up an auto-profile switch, but it never triggers.​The Cause:Synapse 4 forces the game profile to link strictly to the main executable (sniper5_dx12.exe). However, the game launches through Easy Anti-Cheat, making start_protected_game.exe the actual active window. Synapse 4 overrides any manual attempt to link the profile to the EAC executable, forcing it back to the direct game file. Because Synapse cannot track the game's active state through the EAC wrapper, the profile never switches.​Proof / Troubleshooting done:I completely disabled Easy Anti-Cheat and launched the game directly. Once EAC was disabled, the Synapse 4 auto-profile switching worked perfectly and instantly. This confirms 100% that the bug

I have hammerhead hyperspeed for PS. Last night I went to update the firmware via https://mysupport.razer.com/app/answers/detail/a_id/13180The firmware updater failed to complete, stopped at about 50% and showed me this error message (now this message appears whenever I open the updater):  and prompted me to replug the dongle and re-open the case, then remove the left earbud and leave the right one in. Then it completed (and now when I repeat the process it says the firmware is updated).My guess is that the first time something went wrong at around 50% right when the right earbud was about to be updated, and got bricked. Now only the left one (the one I was prompted to remove from the case) works. I did everything as outlined in the update guide, using a Windows PC with constant power draw, the case was sitting open right next to the dongle …  

I’m having the same issue as in these threads:  If I have discord open and I’m in a call, it mutes the game channel. I cannot get it to work and unfortunately since the razer support people just lock the threads instead of answering the question I’m still stuck.

Hey Razer community! 💚🐍 I’ve been thinking about a few gaps in the current Razer setup/lifestyle ecosystem and wanted to pitch three concrete product ideas that combine ergonomics, functionality, and the Chroma aesthetic. 1. Standalone Mechanical Numpad The Concept: A 17-key mechanical numpad with hot-swappable switches, dedicated media controls, and Razer Synapse macro support. Why it’s needed: A lot of us prefer TKL or 60% keyboards for extra mouse space while gaming, but still need a numpad for productivity, data entry, or custom macro layouts. Offering both a sleek Razer Pro (clean white/gray) and a Chroma Gaming version would bridge this gap perfectly. 2. Razer Minimalist MagSafe Wallet The Concept: A slim aluminum or carbon-fiber MagSafe cardholder featuring strong magnetic retention, RFID blocking, and subtle Razer branding accents. Why it’s needed: Razer already makes fantastic EDC (everyday carry) gear and bags. A clean, daily MagSafe wallet is a subtle way for fans to carry

Good day. I am hoping that someone can assist me with this please. My few months old Razer Basilisk v3 scroll wheel seems to have started gripping when in free-spin mode. It isnt a solid grip like when in tactile mode but rather a light resistance on what feels like a half scroll (ie. it feels free part way on the scroll then gets light resistance like its almost switching to tactile but not).I hope that my explanation is not too confusing but I would like some help on this please. 

My 5 year old daughter saw my wife's Barracuda X Chroma Dongle and wondered what it was for. I told her to "put it away"....she heard "throw it away" and proceeded to run to our kitchen trash can and toss it. I didn't notice until tomorrow, that was what she was doing rushing out of my room. Here to ask on how to get it replaced. Model#: RZ04-0522

I was using my headset earlier today and it was working fine. Then I was flipping through the voice channels like default, movie, music, etc. And when I hit port, the dongle hole stopped working. I lost all audio and there's no light on the dongle now when it's plugged in. When I turned the device on and it reads that I have a device connected, I turned the dongle over to PC. I don't know if the dongle fried or what. I need some help and I tried to reset the headset and it's not resetting. I don't know what else to do.

I’m so close to buying a tartarus, but I see it’s over 5 years old and missing a few features that should be standard that would make this perfect for serious gamers, casual gamers, and for productivity. Here are some things that would make this keypad king of all keypads:Wireless capabilites - Bluetooth, 2.4 ghz with 1000 polling rate, and detachable usb c cable Swappable key switches with their razor key switches or allow HE key switches. This would allow adjustments to the actuation point to be .1mm where as right now it’s 1.5 with optical switches Onboard memory to saves macros and button mapping Mac support for productivity Multiple device support Analog joystick or at least make it modular similar to what’s on the V2/proIf other people feel tha same, please add a comment or like the post to try to make this happen.

For  about  the  past 2-3  months  or so  my Razer Blackwidow V4 %100  keyboard has  been double  typing keys  for no  reason. I’ve had  this  keyboard since late  last  year. At fiirst this  problem only  occured  with  the: F,  T, O and  P  keys. Now  it’s  efffecting the:  Space, I,  and multiple  other  keys.I’ve ttried everything I  could think  of, or  saw on  fourms/dicussions,  such  as takiing  the keys  ooff  and cleaning  the board,  uninstalling/reinsttalling the  synapse  app, unplugging/replugging the  keyboard  in,  reinstalling  the drivers,  updating the drivers, decreasing the polling rate etc.  And  nothing has worked yet. I’m only making  this post as  a last ditch  effort to get some  actual  help with  an actual solution because  I have some very  important projects that are password protected, not  to mention in order  to  get  into my  computer I  must  put  in  a password. So  Ii assume you can understand how ffrustrating tthis can  be when a  problem like this

Currently using the Huntsman v3 Pro TKL 8K model.Been setting my actuation for the various profiles but I tend to realise the actuation points weren’t hitting (i.e. hitting too soon). Hence I did some test and the results were that Synapse DOES NOT save the actuation.Vimeo video here: https://vimeo.com/ [removed by moderator] ?share=copy&fl=sv&fe=ci

my laptop is razer balde 15 advanced model 2021, when i just bought the logo on the machine it can light up normally but after a few months it doesn't light anymore, i tried everything but also can't turn it on again, I also tried in razer synapse but it didn't work, when I opened the body, I only saw the monitor cable but didn't see any cab related to the logo light, now what should I do to turn the light back on??