Unanswered questions

So here's a weird one for y'all. Recently I had a windows update. After my computer restarted my kraken v4 pro doesn't work correctly. The wireless base doesn't want to be recognized by synapse. Even weirder the headset won't work unless it's connected via USB cable. That's not even the weirdest part. The weirdest part is that the headset acts like it's on, but when I hit the power button it doesn't shut off and says "power on" when it registers. It won't change audio modes either. I tried to check firmware and it was up to date, but also wouldn't let me force reinstall the firmware. I'm not sure what to do beside let the headset drain power overnight, and recharge it tosee of that helps. I know that it has to be on hyperspeed wireless to resync to the base, but I'm not sure what else to do. Also the mic wont retract even after trying to spin it around and try to get it to fit back inside the spot for it. 

I’m successfully logged into ID.me, verified status and received the discount code. However, when I try to apply the code during check out, I get an error: “Sorry, this promo could not be applied.”I’ve follow all instructions here: https://mysupport.razer.com/app/answers/detail/a_id/1937/~/i-received-a-you-have-entered-an-invalid-promo-code-error-when-using-my and nothing is working. What can be done to get a correct military discount code?

Hi, As many users already reported, I have an issue with my new keyboard Huntsman V3 HE TLK. Some keys are being triggered unexpectly, while not pressed. Even when not using the keyboard at all.I noted the “ESC” and “F5” keys are mainly affected like some people reported. The issue seems to disappear when Synapse is closed.I already tried to reinstall Synapes several times, and I did use the driver cleanup utility as well.Switched to different USB ports. Can you please help and this fix issue ? (New firmware fix ?)

Hi, like the Title says i have the “known problem” like all the others. Pls help me with a new firmware thank you!I have my Serial Nr. ready :)regards

Hello, I have a 3 month old mouse, a Viper V4 pro. As of a few days ago, I kept receiving low battery notifications even though I have charged the mouse sufficiently. I checked Synapse and it indicates that my battery is at 0%. Despite it being at 0%, I was able to use it for hours. I have performed multiple uninstalls of Synapse and repeatedly paired the mouse but the values in Synapse are super wrong. May I know if I have a hardware issue? 

i bought a razer black shark v3 headset to use for my xbox a few weeks ago and i’ve had no problems and it’s been great since. but i now can no longer power on the headset using the power button even though it is charged. i’ve tried to hard reset but nothing worked, and for some context i powered it on and used it for about an hour and left it sitting and when i came back it had powered down like usual but now im unable to get it to turn on no matter what i do. i’d like to know if maybe its a problem with the button itself but i would doubt it considering it was working fine before i left it or maybe some type of software bug but im unable to use the app for the headset to fix it as im unable to turn the headset on to begin with. any help would be greatly appreciated.

Hello,A question for Support:I have several Razer products that I won in a giveaway.Do these products not come with a warranty?When I enter the serial numbers on the https://www.razer.com/razercare/warranty website,I receive this message:We cannot locate your serial number in our database.The serial number may have been entered incorrectly. Please check and try again.If your product has already been replaced under warranty, please contact customer service for further assistance.

So here's a weird one for y'all. Recently I had a windows update. After my computer restarted my kraken v4 pro doesn't work correctly. The wireless base doesn't want to be recognized by synapse. Even weirder the headset won't work unless it's connected via USB cable. That's not even the weirdest part. The weirdest part is that the headset acts like it's on, but when I hit the power button it doesn't shut off and says "power on" when it registers. It won't change audio modes either. I tried to check firmware and it was up to date, but also wouldn't let me force reinstall the firmware. I'm not sure what to do beside let the headset drain power overnight, and recharge it tosee of that helps. I know that it has to be on hyperspeed wireless to resync to the base, but I'm not sure what else to do. Also the mic wont retract even after trying to spin it around and try to get it to fit back inside the spot for it. 

Dusted off my Nari Headset after a couple years(maybe more) of not using it. I actually needed it for the moment as my I moved and my speakers were not setup. Plugged the dongle in after letting the headset charge some.  Installed some software called Sinapese(it automatically came up). I really couldn’t understand the interface so I nevermind’ed that and started playing some music. I just want a very basic let’s plug-n-play experience. None of this cover 60% of your screen with a bunch of nonsense. 40-50 seconds later I heard a tone like it disconnected. I’ve tried multiple USB ports, which all work for other products, but my Nari just sits in “pairing” and getting no where.  I’ve uninstalled/reinstalled sinaspese - no goTried the Nari Dongle Recovery - just hangs there saying “Plug in the wireless USB transceiver (dongle) to your PC.”Cannot use the Nari Pairing Utility as it does not get recognized wireless NOR wired. “Plug in the wireless USB transceiver (dongle) to your PC.”I unins

Hello Team I have updated my Razer Blade 14 2025 laptop’s MCU and EC to latest July 2026 versions. When I run the BIOS updater, it opens fine and runs a progress bar very fast, then restarts the PC, and BIOS is still my current 1.01 version. No error messages. I’m on Win11 Pro and have disabled all Windows Hello options (Bitlocker was already off). Please help

ive tried the custom profile thing and no luck at all. you don't even hear the standard clicking sound when pressing up but you hear it in the other 3 directions 

Hello,I am experiencing an issue with my Razer Naga X (model RZ01-0359) on Windows 11. When I connect the mouse, Windows plays the USB connection sound, Synapse 4 detects the device for about 1–2 seconds, and then I hear the USB disconnection sound. After that, Synapse no longer recognizes the mouse.The mouse itself continues to function for movement and clicks, but Synapse loses the connection, so I cannot configure lighting, profiles, or other features.Details: Device: Razer Naga X (RZ01-0359) OS: Windows 11 (latest updates installed) Software: Razer Synapse 4 (latest version) Behavior: Device appears in Synapse for a couple of seconds, then vanishes. Windows plays connect/disconnect sounds. History: I purchased the mouse in 2022 and it worked perfectly until mid‑2024, when the issue first appeared. At that time, disabling the RGB lighting was a workaround that kept the mouse stable. However, in July 2026, after a Synapse 4 update, the same problem returned even with lighting

I have a Naga v2 Pro with the Mouse Dock Pro. Today when i came home the mouse was dead and flashing green on the dock. The mouse works fine when connected via USB cable but won’t hold a charge. Mouse and Dock were just purchased in May. 

Hi! Unplugged my mouse from pc for 3 days. After I plugged it back, middle wheel doesn’t work as a button. Tried to find drivers on website, update drivers on windows 11, but nothing helped. Would love to read any useful advice here or any soft that could help me solve the issue. (right now Razer synapse doesn’t see my mouse as Razer device coz seems like it is too old, and razer didn’t expect to work it so long)

Hi everyone,I’m posting this because I would like to know if anyone else is experiencing the same issue with Razer Synapse 4 and the Razer Kraken V3 Pro. For almost a year, I have been dealing with an audio-related issue on my Kraken V3 Pro. After trying many possible fixes, I have found that the problem only happens when Razer Synapse is installed and running.When Synapse is removed or you disable audio signal enhancements ( video example, at the end ), the issue disappears. The main problem is that volume changes are delayed across the whole system.When I lower or increase the volume, the actual audio level does not change immediately. Instead, the volume change is applied after around 1–4 seconds.This happens when changing volume through:Windows volume slider Spotify volume slider Other app volume controlsThe audio itself is not delayed. Only the volume adjustment is delayed.This becomes very annoying and sometimes painful because when a notification plays or a new audio source star

Hello! I have a troubles with a scroll wheel. It usually starts when I play The Sims 4, so during the game, the camera rotating by pressing the wheel stops working. Then out of the game, scrolling by pressing the wheel (when you see double arrows) and also opening new tabs by clicking the scroll wheel. Also it shows that my device has 411 kernel problem. I checked the game’s settings, updated drivers, plug/unplug stuff and turned off and on mouse in the device manager. Nothing helps. Is there any way to solve this problem? The normal scrolling works.  Thank you in advance! 

I received my order, and the product does not work for me. I want to return it. But using the order number in my order confirmation email and on my delivery order form (they match, with an “A” at the end) does not find my order. I cannot find a way to actually speak with someone in customer support. I’ve tried about 30-40 different pages within the Razer website, and it keeps taking me in circles. I just want to talk with support directly, whether via chat, email, phone, whatever, so I can process my return. 

Hi, I am owner of mice Razer Viper V3 pro and I'm very glad of the purchase. Unfortunately when moving from Netherlands to Poland I left it at accomodation and it was probably tossed away, as my roommate couldn't find it. Please inform me whether warranty policy considers this as validation or can I get a replacement.

I’m trying to sort out a Wi-Fi issue at home and could use some advice from people who actually game regularly.My setup is fine when I’m close to the router, but the connection gets less reliable when I’m in another room. I’ve been looking at mesh Wi-Fi, but I’m not sure if that’s the right solution or if I should be looking at something else first.I’ve worked around a few Wi-Fi setups with Borderless Solutions, but I’d still like to hear from gamers who have dealt with this themselves.Would you go with a mesh system, Ethernet, or something else for a gaming setup?

Hello,I need technical assistance with a Secure Boot problem on my Razer laptop.Device:- Model: Razer Blade 15 Advanced Model (Mid 2021)- Model number: RZ09-0409- Operating system: Windows 11- BIOS version/date: Razer 2.02, 12 November 2021- BIOS mode: UEFIWhen Secure Boot is enabled in the BIOS, the laptop immediately displays:“Secure Boot Violation. Invalid signature detected. Check Secure Boot policy in setup.”Windows starts normally when Secure Boot is disabled.I have checked that:- Windows Boot Manager is the first boot option- BIOS mode is UEFI- BIOS shows “System Mode – Deployed”- BIOS shows “Vendor Keys – Active”- Secure Boot keys appear to be present- BIOS 2.02 is the latest BIOS version listed for this modelI also ran Windows system repairs. DISM and SFC completed successfully. I rebuilt the UEFI boot files using:bcdboot C:\Windows /s X: /f UEFIThe command returned:“Boot files successfully created.”However, enabling Secure Boot still produces the same “Secure Boot Violation”

Many users have already raised this issue. When will the firmware update be released? It has already been a week, and during this time, all customers have been experiencing their keyboards freezing in the middle of use.

My Razer Blade 15 battery is swollen, how do I replace it?

Either fix the firmware quickly, or do something about it. What are the people who already upgraded from 1.01.09_r1 to 1.02.00 supposed to do?You should at least release a rollback firmware as version 1.02.01. If you just delete the 1.02.00 firmware and upload 1.01.09, those who already downloaded 1.02.00 can't even roll back. Please fix this ASAP. I'm really frustrated."

Razer Kraken Kitty V3 X I have registered this product but did not receive the activation code due to insufficient mailbox space; I have now cleared out my mailbox.

I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does nothing — it doesn’t light up or activate the controller.- It connects to my Xbox Series X via USB-but not via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back).- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being plugged in, but still doesn’t connect or work in any way.I’ve followed all recommended troubleshooting steps and nothing has resolved the issue.Please advise on how to