Unanswered questions

Launcher > Platforms > Steam > ConnectConnect button does nothing. Unable to connect platform to my Cortex.Same case with Wishlist.Clicking on the icon for Steam brings up the window but the area to paste the URL of my steam profile is greyed out and cannot be interacted with.I am unable to sync my steam games to my Razor Cortex app because of these issues.Is there any way to fix this?

Hello, I need some help with my Razer Audio Mixer.In Razer Synapse 4, my Audio Mixer shows this message:“Unable to load Audio Drivers. We recommended removing and re-plugging the device.”I have already tried unplugging and reconnecting the device many times, but the problem still does not go away.At the moment, the Audio Mixer is detected in Synapse, but I cannot use it properly because of this driver error.Here is what I have already tried: Unplugging and reconnecting the Audio Mixer multiple times Restarting Synapse Restarting my PC Trying different USB ports Additional information: OS: Windows 11 Version 25H2 Razer Synapse 4 version: 4.0. [removed by moderator] USB ports tested: front and rear ports Cable connections tested: USB-A to USB-C, and USB-C to USB-C Audio Mixer firmware version: I could not find where to check this Has anyone experienced this before, or knows how to fix it?I would really appreciate any advice. Thank you.

Hi Razer Support Team,I am having an issue with my mouse (S/N: PM2104H12700696).When I connect the mouse via the USB cable, the LEDs turn on, but it is not detected by Windows or Razer Synapse, nor does it move in wired mode. Because of this, I cannot update the firmware.Furthermore, when the cable is plugged in, the mouse does not charge—the battery continues to drain even while plugged in. The mouse only works via the 2.4GHz wireless dongle.Could you please advise on how to resolve this or assist with a replacement?Thank you, [Fayyad]

Hi everyone,I’m having a small issue with Synapse where my mouse works normally after Windows starts, but sometimes the correct profile doesn’t load automatically.The device is detected and I can see it in Synapse, but I have to open the software and manually switch profiles before my DPI and button settings are applied.Has anyone else experienced this? Is there a setting that controls whether Synapse loads the active profile automatically when Windows starts?I’ve already tried restarting Synapse, but the issue occasionally comes back.Thanks for any suggestions

Salut ! J'ai une super Razer Blackwidow v3 Pro, mais la molette de volume et bouton muet est cassée. Il me faudrait la remplacer. Tant qu'à faire, le repose-poignets serait aussi le bienvenu, car il commence à s'abîmer.Comment puis-je me les procurer ? Merci !

Hardware: Razer DeathAdder V3 (Wired)Software: Razer Synapse 4 (Version 4.0.86)OS: Windows 11Game: Sniper Elite 5 (Steam)​The Issue:I use an 8000Hz polling rate for my desktop, but I need to switch to 1000Hz for Sniper Elite 5 to prevent severe engine stuttering and FPS drops. I set up an auto-profile switch, but it never triggers.​The Cause:Synapse 4 forces the game profile to link strictly to the main executable (sniper5_dx12.exe). However, the game launches through Easy Anti-Cheat, making start_protected_game.exe the actual active window. Synapse 4 overrides any manual attempt to link the profile to the EAC executable, forcing it back to the direct game file. Because Synapse cannot track the game's active state through the EAC wrapper, the profile never switches.​Proof / Troubleshooting done:I completely disabled Easy Anti-Cheat and launched the game directly. Once EAC was disabled, the Synapse 4 auto-profile switching worked perfectly and instantly. This confirms 100% that the bug

I have hammerhead hyperspeed for PS. Last night I went to update the firmware via https://mysupport.razer.com/app/answers/detail/a_id/13180The firmware updater failed to complete, stopped at about 50% and showed me this error message (now this message appears whenever I open the updater):  and prompted me to replug the dongle and re-open the case, then remove the left earbud and leave the right one in. Then it completed (and now when I repeat the process it says the firmware is updated).My guess is that the first time something went wrong at around 50% right when the right earbud was about to be updated, and got bricked. Now only the left one (the one I was prompted to remove from the case) works. I did everything as outlined in the update guide, using a Windows PC with constant power draw, the case was sitting open right next to the dongle …  

I’m having the same issue as in these threads:  If I have discord open and I’m in a call, it mutes the game channel. I cannot get it to work and unfortunately since the razer support people just lock the threads instead of answering the question I’m still stuck.

Good day. I am hoping that someone can assist me with this please. My few months old Razer Basilisk v3 scroll wheel seems to have started gripping when in free-spin mode. It isnt a solid grip like when in tactile mode but rather a light resistance on what feels like a half scroll (ie. it feels free part way on the scroll then gets light resistance like its almost switching to tactile but not).I hope that my explanation is not too confusing but I would like some help on this please. 

My 5 year old daughter saw my wife's Barracuda X Chroma Dongle and wondered what it was for. I told her to "put it away"....she heard "throw it away" and proceeded to run to our kitchen trash can and toss it. I didn't notice until tomorrow, that was what she was doing rushing out of my room. Here to ask on how to get it replaced. Model#: RZ04-0522

I was using my headset earlier today and it was working fine. Then I was flipping through the voice channels like default, movie, music, etc. And when I hit port, the dongle hole stopped working. I lost all audio and there's no light on the dongle now when it's plugged in. When I turned the device on and it reads that I have a device connected, I turned the dongle over to PC. I don't know if the dongle fried or what. I need some help and I tried to reset the headset and it's not resetting. I don't know what else to do.

Currently using the Huntsman v3 Pro TKL 8K model.Been setting my actuation for the various profiles but I tend to realise the actuation points weren’t hitting (i.e. hitting too soon). Hence I did some test and the results were that Synapse DOES NOT save the actuation.Vimeo video here: https://vimeo.com/ [removed by moderator] ?share=copy&fl=sv&fe=ci

my laptop is razer balde 15 advanced model 2021, when i just bought the logo on the machine it can light up normally but after a few months it doesn't light anymore, i tried everything but also can't turn it on again, I also tried in razer synapse but it didn't work, when I opened the body, I only saw the monitor cable but didn't see any cab related to the logo light, now what should I do to turn the light back on??

Hi, I own a Razer Blackshark V2 Pro 2023 that I used connected with the dongle.I’m also using the latest Razer Synapse 4 update. If I use this Windows settings (allowing the native THX Spatial Audio enhancements) :I then can change my EQ settings in Synapse 4 so everything works as intended.The issue is that when I start some games, the volume goes to maximum (way louder than my settings on Windows) and any change in game or on windows volume doesn’t do anything until I close the game. The sound is also crackling when this happens and switch randomly volume. To solve this, I can disable windows audio enhancements on the headset settings. But if I do so, the sound quality gets bad and Synapse 4 EQ settings won’t work anymore. How can I enjoy my headset 100% without having to disable some features to be able to use it? I’ll be more than happy to give more informations if needed, I’d love to be able to use my headset at its full potential. TsarFlow

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!

hi all, em using Razer Huntsman V2 Analog for quite a while n i genuinely love this keyboard for it comfortablity and feel but unfortunately its almost been been a month n none of the light is working. i mean it was working completely fine n i shut down my pc n the next time i turn it on, the lights are not there. i have tried every possible way but they are just not there. keys are perfectly working but no lights n even the lights for num lock, caps lock etc are gone too. i have tried updatign the firmware, reintstalled windows, tried it on another pc, updated synase, reinstalled keyboard drivers but still nothing works. please please can someone help me with this

I'm looking for a replacement tilt mechanism for the Razer ISKUR black.

"I love using Razer products, but I can't use some of their features because there is no Turkish language support. We are not asking for something too difficult; Turkish language support could be added for free, even by using AI."

Cannot find anywhere to buy a replacement dongle. How come I buy a new one? My old is lost. 

So I hadn’t gotten this new headset for my birthday and it was the Bluetooth hello Kitty Kraken headphones and I hook it up to my PC like I get it. Bluetooth connected and it’s crackly like it sounds like there’s a robot a distorted robot talking or any type of noise and to other people, I sound like a distorted robot. I’ve tried fixing this multiple times different ways and nothing’s working. Oh, and every second or minute, it will go disconnected, connected and repeat !

So I hadn’t gotten this new headset for my birthday and it was the Bluetooth hello Kitty Kraken headphones and I hook it up to my PC like I get it. Bluetooth connected and it’s crackly like it sounds like there’s a robot a distorted robot talking or any type of noise and to other people, I sound like a distorted robot. I’ve tried fixing this multiple times different ways and nothing’s working. Oh, and every second or minute, it will go disconnected, connected and repeat 

Subject: 7.1 Surround Sound Activation Code Issue - Razer BlackShark V2 XDear Razer Support Team,I am writing to request a new activation code for the 7.1 Surround Sound for my Razer BlackShark V2 X headset.When I tried to register my product using the serial number to receive the activation code, I received an error message stating: "This product is already registered."Here are my product details:Product Model: Razer BlackShark V2 X (RZ04-03240100) Serial Number (SN): [*removed by moderator]I want to verify if it is an authentic Razer product and obtain a functional activation code. Attached are photos of the headset, the serial number sticker, and a screenshot of the error message for your review.Thank you for your assistance, and I look forward to your response.

I’ve been using a tartarus v2 pro gamepad for a while to play WoW and the joystick stopped working a few days ago. All the other keys work but the joystick has no inputs in game. I tried other games and also tried updating windows and my firmware. Still no joystick input. Is there a fix for this issue? I bought a second tartarus gamepad thinking it was a malfunction with the actual gamepad, but the second one has the same problem- no joystick input. Help appreciated. 

My Razer Blade’s logo light has stopped working, the laptop has not been dropped or misplaced, I only carry it around. The logo just one day stopped working. I have tried reinstalling synapse, doing a factory reset of my synapse profiles, ec power reset. Nothing works. Slightly leaning towards a hardware failure; any other ways to try to get it working?

Hi there, I was really excited to get my razer blackshark v3 pro but out of the box the dongle doesn’t work or light up at all. the headset works when wired to the pc, but the dongle itself is the problem. I’ve tried fixing this in the software but synapse says the headset needs to be connected via 2.4 GHz. Any help is much appreciated.