Unanswered questions

I can't figure out how to turn off the RGB lights while the kraken v4 pro is in Bluetooth mode. It's an unnecessary drain on battery life and it's really frustrating. I have tried turning off brightness on synapse but the moment my headset isn't connected to my PC anymore, the RGB resumes. Does anyone know how to trim them off and keep them off while in Bluetooth mode?

My Leviathan had been working great for a while but now the volume in Bluetooth mode doesn’t do anything. The volume is only set at what I have it set on in PC mode or if I turn the volume all the way down on my phone it will mute. Either one click up or full volume on my phone it just stays the same volume as PC mode. I also noticed the light doesn’t change to blue when I put it into Bluetooth mode. Last thing I noticed is that the Leviathan will disappear off my razer synapse when I put it on Bluetooth mode. Any help would be appreciated!

Device: Razer Viper V4 Pro The Issue:I recently updated the firmware on my Viper V4 Pro. The updater tool stated the installation was "successful," but the update has soft-bricked the mouse.The tracking is completely corrupted. It stutters so heavily it feels like a 1Hz polling rate slideshow. Troubleshooting Steps Already Completed: Cross-Device Testing: I tested the mouse on an Asus ROG Strix G614 Laptop (Windows 11), an Acer laptop (Windows 10) and a MacBook. The exact same hardware-level stuttering and frozen power button occur on these three different operating systems.Hardware Reset Attempts: I attempted the hardware button reset (holding Left Click + Right Click + Scroll Wheel while plugging in the USB). It did not resolve the freeze.Standalone Updater Blocked: I downloaded the standalone Firmware Updater tool to re-flash the corrupted software. However, because the mouse's internal version number now technically matches the newest update, the tool says "No update needed" and ac

My huntsman v2 started typing an input multiple  times instead of one.

Hi Razer Team, I want to change my laptop battery. Battery model is RC30-0328. I live in Canada and wanted to change ASAP.

Dear Razer Support Team,I am writing to request a new activation code for the 7.1 Surround Sound feature for my Razer BlackShark V2 X headset. Unfortunately, I have lost only the small code card that came with the packaging.I bought the headset second-hand, so I do not have the original purchase receipt. However, I still have the original box, all the included accessories, the headset itself, and its serial number: [removed serial number for security purposes]. I can provide photos of everything if needed.Please provide me with a new activation code so I can use the 7.1 Surround Sound. If this request requires a human agent rather than a bot, please forward my ticket to the appropriate specialist.Thank you for your assistance!

 As same as other users, I am experiencing the firmware issue with my Razer Huntsman V3 HE (65%).The keyboard stops responding randomly. No key presses register, and absolutely no inputs are sent to my PC. However, the RGB backlighting remains lighted, so it is still receiving power with no input.Here is what I have already tried to troubleshoot the problem, but unfortunately, none of them realy resolved it:Reconnected the USB cable directly to the USB ports(It would fix it for a few moments) Reinstalled Razer Synapse 4/Not having it installed Performed a hardware factory reset on the keyboard. 

I’ve just recently purchased Razer Blackshark V2 X, and apparently the 7.1 function does not want to work. It properly appears in audio settings, everything is displayed as it should by guides and videos, but there is literally no difference when testing the sound. It still sounds like it’s on stereo mode. All my audio drivers are updated and I even tried deinstalling Realtek HD Audio Drivers and manager to test it. There seems to be no way to get the 7.1 surround working.Apparently when looking around in sound manager settings I found that 7.1 surround driver had a problem starting:Device ROOT\RZSurround\0001 had a problem starting.Driver Name: oem60.infClass Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}Service: sRZVADLower Filters: Upper Filters: Problem: 0x15Problem Status: 0xC00000BBDevice install event:Device ROOT\RZSurround\0001 requires further installation. 

Hi all!Just updated from Syn3 to Syn4, phased macros seems what I always desired for my Razer macros. Of course, it doesn't work at all lol. Even making the simplest macro (On Press: letter A - While Held: letter B - On Release: letter C) is simply not triggering.I tried different keys but I keep getting the same “non”-result. The macro is simply not triggered as I'd never press the button. (It's correctly assigned to the key of course).Any ideas? The mouse is a Lancehead TE (pretty old, could this be the reason? I thought macro is a software thing) and I have Synapse opened while testing; the profile is not on-board.Thanks everyone!  

Hi all, usually I don’t turn off my PC and just let it go into sleep mode. After waking it up everything is normal. As soon as I log into my account the LED’s on the Blackwidow V3 stop working. Keyboard itself is working fine.LED’s on my Razer Basilisk V3 Pro remain on so its just the keyboard.For now its only fixable by restarting the PC. Razer Synapse is currently on the Version 4.0.86.2511180837Mainboard: ASUS TUF Gaming B760 Plus If you have any idea or need more information please let me know

I urchased a Razer Viper V3 HyperSpeed mouse. Everything was working perfectly, and the mouse was stable, but recently I started experiencing problems.First, I noticed severe freezes and constant disconnections/reconnections of the mouse. I tried re-pairing the dongle with the mouse, but the problem disappeared for exactly 20 minutes and then returned.I also tried updating the mouse firmware, but this did not resolve the issue. Replacing the battery did not help either.I tested the mouse on a laptop as well, and the same problem occurred. Uninstalling Razer Synapse also did not help.Could you please advise what else I can try to resolve this issue?

ive had this keyboard for about a month now but ive started to notice some problems in the last 2 weeks or so, the keyboard seems to hit random keys such as ESC, F, Y and SPACE. this has been very annoying especially when playing games or just watching something, ive tried almost all possible solutions as resetting and reinstalling razer synapse and the keyboard itself. i hope there is a fix for this somewhere because its been super duper annoying.

Got the vertical edition of this mouse today and I was just playing around in the settings and out of curiosity how do you use the AI prompt master, namely the AI chat option with all the features? From what I see using ChatGPT opens it without a login and if you DO press login it just takes you to your web browser to login there, so there seems to be no way to login for the popup… thus limiting functionality

SetupHeadset: Razer BlackShark V3 Pro (HyperSpeed wireless dongle) Razer Synapse 4 – RazerAppEngine 4.0.827 (updated Oct 1, 2026) THX Spatial Audio 4.1.28.1057 / ThxV4Native v1.1.3.0 Windows 11 Home (build 26300)ProblemSince the latest Synapse update, every time I Alt+Tab in or out of a fullscreen game, the audio cuts out for about 1 second. While in game, the sound also switches to a much worse "game" THX preset (spatial + upmix), even though I use Stereo everywhere.It started on Oct 4, 2026, right after Synapse restarted with the new version. It never happened before.What the logs showOn every foreground window change, Synapse detects the game and switches THX presets:products_1398_mw.logonForegroundWindowChange ~ runningGame: {"exe_name":"CrimsonDesert.exe", ...}setActiveSpeakerEqualizer called game [...] trueThxV4Native.log19:56:33 SetProperty headphones_game propId:spatial_enabled value:true19:56:32 SelectPreset profile_presets presetId:game19:56:37 SetProperty headphones_game pro

Is there a way I can get a replacement pink microphone for my Barracuda X? I don’t have the box anymore as it was purchased last year or the year before sometime though :(

Hello, Im trying to upgrade my headset for xbox, I have Steelseries arctis nova 5x rn. Playing games like r6s, rocket league, some singleplayers. But siege mainly. I was looking for razer blackshark v3 pro xbox. Is this any good or do you guys prefer other headsets? Thanks 

I got a new headset and connected it to the usb port on my computer for it to charge, when it’s charging it turns on but the minute I disconnect it to use the wireless function it’s dead. It will only turn on while charging.I should mention that my pc didn’t have bluetooth so I had to get it with a usb, I don’t know if this has to do with the issue but i’ve already tried everything from deleting the device on the computer, installing it again, using the repair tool, deactivating the option of saving battery, EVERYTHING. please help me 

they are almost same price ($110/$125), what are the feature differences between them and is there a feature that makes one a better choice? what i seek is good build quality and hotswap, also will either one of them get synapse web support?, what would u guys suggest and why?

I have a Razer Kraken V3 Hypersense headset. It was working perfectly fine, but my computer suddenly stopped recognizing it. Thinking it might be a hardware malfunction, I checked the motherboard settings in the BIOS, but it wasn't listed as a connected device there either. However, when I plugged it into a different computer, it worked without any issues. When I plugged it back into my own PC, it started working again, but after a system restart or a short period of use, the PC stops recognizing it once more. Plugging it into another PC and then back into mine only provides a temporary fix.To troubleshoot the issue, I have already tried completely uninstalling and reinstalling the headset drivers. In addition to that, I disabled the USB power management settings in Device Manager, performed a clean uninstallation and reinstallation of the Razer Synapse software, and tested the headset on various different USB ports directly on the back of the motherboard. Unfortunately, none of these

Hi everyone,I'm currently trying to process a warranty replacement (RMA) for my defective Razer Viper V3 Pro from Panama, but I've hit a major logistical roadblock and hope a support moderator can step in to help.Here is the situation:Razer support provided a 17-day prepaid UPS return label.However, the official UPS local logistics provider/OPI in Panama has completely shut down operations, meaning there are no physical drop-off points or systems here that can scan or accept this specific international return label locally.Because of this, the only way to ship the item back via an independent courier would cost roughly the same price as the mouse itself, making out-of-pocket international shipping completely unviable.I requested Destruction in Lieu of Return, but support informed me it's not available for my case. Since the item was bought on Amazon online, there is no local physical reseller here to handle the warranty either.I am more than willing to provide extensive video proof of

Hello,I purchased this keyboard, a Huntsman v3 pro tkl he, on September 8th and had no issues until recently.  The issues are:Ghost key presses and stuck keys: The keyboard sometimes activates Caps Lock by itself or the “arrêt/défil”, or repeats a letter as if the key were being held down when it is not (for example, typing "lllllllllllllllll" without stopping). The only way to stop it is to unplug the keyboard and plug it back. Missed or delayed inputs: While playing rhythm games, some keys fail to register or register with a noticeable delay. For example, I alternate tapping "C" and "V", stop, then press "C" again, and that press is either not registered or is extremely delayed. This happens on other keys as well and at different actuation points. It is worth nothing that I ran the exact same test on a competitor's keyboard using the same actuation point and Rapid Trigger sensitivity, and every input registered correctly with no missed notes.What I have already tried: Switching to di

I’m curious what kind of hardware setup works best for interactive displays at gaming events, exhibitions, and demo spaces.The setup would need to handle things like high-resolution video, game demos, RGB lighting, multiple displays, and long operating hours without constant troubleshooting.For anyone who has built similar setups: Would you prioritize GPU power or overall system stability? What cooling setup works best for systems running all day? Are compact gaming PCs reliable enough for event use? How would you manage peripherals and RGB lighting across multiple stations? What would you consider essential for avoiding hardware issues during a busy event? Interested to hear what configurations have worked well in real-world gaming or exhibition environments.

I have been waiting for my package associated with Quotation PN-0213372 for almost two months, but it still has not been delivered. USPS tracking now shows that the package may have been lost. I would appreciate your prompt assistance in resolving this issue.Besides, I have delivered few tickets, but no one really could help here [*removed by moderator].

So a few days ago, while I was just using my setup like normal my Razer Huntsman V3 Pro just gave up. Now I didn’t suspect it was my keyboard since the backlight still worked, so I restarted my laptop. After I found out it’s my keyboard that’s not working, I’ve tried all sorts of methods, but none of them have worked so far. Here’s what I’ve tried:Pressing Esc+Caps Lock+Space bar Unpluggin the keyboard, pressing Esc+Caps Lock+Space bar and then plugging it back in. Using the firmware updater from Razer’s support page (it says I have the latest firmware) Closing all Razer related applicationsWhen I open Razer Synapse, it detects my keyboard and shows up. Whenever I try any lighting based adjustment that shows up on the keyboard too. it’s just that the keys are not sending any input or something. Note that the volume dial and multimedia buttons do work. What am I supposed to do in this situation?

Hi Razer Support,I recently bought my Kiyo V2 X and installed it into my computer but it’s currently locked to 1080p 30FPS in Razer Synapse. I wanted to get the advertised 1440p 60FPS so I looked around and saw there was a firmware update. I clicked the button leading to the updater. However, it just leads to this website: https://mysupport.razer.com/app/answers/detail/a_id/20613. It just shows an error 401 saying that I’m unauthorized for the updater. Is this fixable on razer’s end or is it something on my end? I’ve also included some pictures for reference. Thanks for your help.