GPU Stopped Working?

Discussion in 'Systems' started by ThatAlbinoFrog, Mar 3, 2018.

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  1. Hey

    I've owned my razer blade for over a year now, and an hour ago I opened it back up like any other day, started playing overwatch and was getting 20FPS. I thought this was extremely weird so I did a firestrike test, and got 5000. Which is terrible seeing I usually get 9000+

    I've restarted, cooled it down, changed settings, reinstalled the GPU but nothing has worked.

    Does anyone have any idea what this random shit could be?

    EDIT - Fixed with a system restore point, not sure exactly what caused it

    EDIT v2 - Problem started again, system restore not fixing anything

    EDIT v3 - Fixed it finally by just leaving it open for 15 minutes, guessing it was a thermal issue.
    Last edited: Mar 15, 2018
  2. mo-iro

    mo-iro Active Member

    Go on windowns device manager and look for the gpu, it if it's not showing or if it's with a yellow mark, so maybe it's dead. A time ago almost all notebooks, not only razer ones, with nvidia gtx 10 series were made with this possibility, that the gpu could die after some time. If you still have warranty go for it asap
  3. I think I was able to fix it with a system restore to a week ago. Not sure yet, I'll get back to you tomorrow.

    Thanks for the help
  4. engmia

    engmia New Member

    Are you certain of that? Has you Firestrike score came up to normal levels? What model Razer Stealth? Have you cleaned it?

    As advised by @mo-iro the first step is to check the Device Manager in the unlikely case that the dedicated nVidia GPU card has failed.

    To do that, open the Start menu by pressing on the button or pressing the "Windows" button key and type Device Manager in the search. Open the Device Manager application and look under the "Display Adapters" options. If it shows two cards, as on the screenshot here, your dedicated GPU card is working and you should move to the troubleshooting steps below. If not, contact Razer Customer Support ASAP in order to claim a warranty return.

    If you gained back your performance after a system restore, this is NOT a hardware issue for certain. Have you installed any updates in Windows? Any new drivers? New software?

    If you haven't completely gained back your performance, it's most likely that your computer is getting dusty on the inside. You should regularly open your computer (every 3-6 months recommended depending on how dusty the are you live in is) and clean it with compressed air to avoid overheating and throttling your system.

    A repasting of the stock thermal paste will also probably help with cooling down temperatures. Thermal paste needs to be replaced less often than cleaning the PC, depending on the specific brand and model. A good thermal paste should last you at minimum an year.
    Last edited: Mar 3, 2018
  5. Yeah lmao it's fixed, no idea exactly what caused it tho. Firestrike scores back up to 9000.

    I open up my blade very regularly (you can tell if you check my account). Ever since warranty ended Ive been fixing this thing myself, got a whole tutorial on repasting the CPU. (I have a razer blade 2016 GTX 1060)

    Cheers for the help
  6. engmia

    engmia New Member

    Ah awesome, well must've been something on the software side then..

    Nice to hear you are a tweaker as well :D I drilled half of my bottom laptop case 1 month before the warranty expired in order to be able to attache external fans and fix mi throttling issues. Now I'm looking into overclocking.

    You might want to check liquid metal thermal compounds also, some people report very good results with them, but be very wary as results may vary and the liquid metal dissolves aluminium, and is conductive. So you must be sure that your heat sink is copper and NO SPILLS.
  7. Preystation

    Preystation Active Member

    I dunno why razer blade laptops have such shit thermal? I liked my clevo better. All clevo has fn+1 shortcut to turboboost the fan. I was suckered into buying the blade pro 7820hk gtx 1080 4k since they advert it having improved thermal (which later linus tech tips debunked).
    vistar likes this.
  9. Joikansai

    Joikansai Well-Known Member VANGUARD

    Did you repaste it? If yes and correctly it’s maybe bad gpu, and you’re out of Guarantee right? Anyway try to reach support is also not a bad idea, they’re more pro than we’re I think and maybe they will address the issue more accurately.
  10. Was able to fix it myself, took it apart and had a look at the GPU and heat sync. Thermal paste was fine and everything was fine. I left it open for about 15 minutes then put it back together. Guessing the issue was just some overheating. Thanks for the help :)
  11. vistar

    vistar Active Member

    When you repasted, did you repad as well?
  12. Nah I didn't, but the general temps of the laptop are really great ever since I repasted it. GPU AND CPU never really go above 90 Celcius anymore.
    vistar likes this.
  13. vistar

    vistar Active Member

    Yes, but the VRMs don't have thermal sensors, and maybe they are overheating. Unlikely though if you used the original pads....just an idea.
  14. Preystation

    Preystation Active Member

    when your nv gpu driver kept crashing, the gpu is dead. has nothing to do with temp. trust me on this one.
  15. GPU drivers weren't crashing, everything was still detected. Thermal throttling mate.
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