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Razer core won't connet/no power

Discussion in 'Systems' started by _Midnight, Aug 24, 2016.

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  1. _.End

    _.End New Member

    I just got my Razer core today and brought a new EVGA GTX 1080, but after I install the card into the Core and plug the power in, my laptop(stealth) doesn't show up charging, and the Razer core won't turn on.

    It works once before I install the card, and most of the time it's not working..
    until now.

    Anybody have any idea how to fix this??
     
  2. 15996515

    15996515 Member

    Yes, I do have quite a wonderful idea.

    Contact Razer Support.
     
    Hegdaddy and marcianosordam like this.
  3. Yousif47

    Yousif47 Active Member

    Contact support they will help you the most
    by the way just make sure the cables are connected well and the back cable inside the core is tight and try again, don't forget to connect to 5gh wifi or cable
     
  4. Contact support is a great gesture but too bad their support agents you talk with are Tier 1 and will give no real help and ultimately say you'll need to RMA it. I had the same exact issue and so have many others (quality control woo!) and didn't want to wait 2-3 weeks for sending in and getting a repaired Core (since it's not technically broken).

    Looks like the issue is the magnet not getting close enough to the rail on the pull out tray which has a magnetic sensor that detects the tray in the enclosure. Guess they don't want you to run the tray outside the enclosure and burn up your card and blame Razer.

    https://insider.razerzone.com/index.php?threads/core-keeps-disconnecting.15013/page-2#post-264923

    Simply pull the tray out, push the rail metal tab on the end inward to ensure it will touch the magnet in the second picture. I also put some pressure on the magnet pushing towards the rail track on the enclosure itself. So far since doing this I've noted no issues at all, no disconnects, no reboots, and no more BSOD's because of it.

    Good test after adjusting that rail metal tab is to plug everything in power and tb3 cable with laptop powered off. Open the handle lock and slide the tray in and out, make not when fully seating that you get a power click, lock and wiggle back and forth to ensure no power click on/off/on noise. If you get a solid power click and nothing else wiggling you should have no issues. I'm able to bang my knee on my desk and shake everything without any issues middle of games lol.

    Hope that helps!
     
    Last edited: Aug 26, 2016
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