Razer Support

Hi I lost my wireless dongle for razr shark v2 pro. How can I get replacement?

The scroll wheel on my Razer Basilisk V3 Pro 35K recently stopped working, and I’ve only had it for 3 months. I’ve taken excellent care of it, so it’s really disappointing to see this kind of issue happen so soon.I’ve tried multiple solutions, including reinstalling Razer Synapse and attempting a firmware update. However, the firmware for the 35K version is not available on Razer’s website — only the firmware for the regular Pro model is listed, and it’s not compatible with the 35K. I’ve also tested several fixes that worked for other users with the same issue, but unfortunately, the problem still persists.To Razer Support:Please take this issue seriously — this is a premium device, and it’s unacceptable for it to stop functioning properly after such a short period of use. I would greatly appreciate guidance or a solution specifically for the 35K model. Thank you.

I bought the card and after I scratched and about to use it was said the code has been used 

Hello there!I’m having a lot of performance issues with my RB 17 for the last couple of weeks, tried multiple fixes, factory reset, drivers, cleaning fans and changing thermal paste (Which was necessary after a full year) and slowly been reducing the causes so i just want to share the current situation before making a wrong choice. Right now i’m having a ton of issues while gaming, thermal throttle causes HEAVY performance issues, and recently i noticed the temperatures of the laptop dont go below 90°c while IDLE, right now as im writing this post is at 100°c on HWiNFO.   I have turned off most of the High performance options, reset to default most of the GPU and CPU settings and my i9 is running at 6 cores in msconfig right now. When i take the power supply off, it suddenly drops to around 65° and it comes back up as soon as i plug it again. Read that it might be caused by a faulty power supply, but im not sure if buyin

 Just wanted to give a quick shoutout to Jenelyn from customer support she was honestly amazing. I needed a replacement battery for my laptop and had no idea where to even start. She was super helpful, answered all my questions without making me feel dumb, and walked me through the whole process.She even followed up to make sure everything went smoothly, which I really appreciated. It’s rare to get that kind of support these days, so props to her for making the whole thing way less stressful than I expected.#OnlyAtRazer 

I can use only right earbud because left is on only for 15min without rgb, with rgb is like 5-7min can someone help me?

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Went away for a few weeks, when I returned, my Basilisk V3 Pro is no longer working. It doesn’t power on when connected to the PC via the USB cable. I left it plugged into a USB charger overnight but nothing appears to happen. When connected to the PC it did go into a “reboot loop” and was clicking each time it rebooted (the same sound as the scrollwheel lock as if it’s failing in some way or another).The mouse is only 2 months old and hasn’t been used for the past month.

Hey Guysss,ive loste my Dongle for the Razer Viper Ultimate. Both dongles here on the website arent available for me, is there any chance for another dongle?

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code. I have the 2 steps autentification with this old phone number and I need to set my new one

So user ​@urbanTealup790  is have the same problem I’m having with my deathadder V2. I turned it off and instead of shutting down it started glowing pink. Now it just does that, won’t connect to bluetooth. And I even tried plugging it in directly, but my computer still won’t detect it. And it still just… glows. Please help? I don’t want to have to buy a new one.

Hi everyone do you know where I can buy V3?

I am returning it to the store where I bought these headphones, everything is fine, but if suddenly another person buys them and likes them, then you will need the code that you receive when registering the device for sound 7.1 Accordingly, I need to delete this product from my account, what should I do? And how do I do it?

hiMy acount is temporarily lock, I just want to resign my phone number for verification and to get the OTP code but I can't sign in my phone number. It keeps showing "There was an unexpected error. Please reload the page and try again" then i keep trying so that my account has been lock temporarily, so please, I need help to solve the problem.

My Razer Hammerhead True Wireless 2 gen right earbud is not turning since the other day. I tried to fix it using tips from FAQ troubleshooting, but it's doesn't help. Pls, if someone knows how fix that let me know.

My Razer Turkey account was locked, why? I still have 3685.77 Turkish currency in my account. I want to ask what is the reason. I am a loyal Razer user and have been buying things on it. Can you help me solve this problem? And tell me what is the reason, I will pay attention next time. I really need this account! Please help me solve it

I bought Kaiser Pro headphones for Xbox just before Xmas. After about 5 months, they started showing hairline cracks on all four sides, just above the earpiece. Now, one side is completely broken. I have used them with care, but they didn’t even last 6 months. I have tried to contact Support about a month ago, but no one has got back to me. I sent a follow up, but nothing. Does anybody work to address warranty issues? I am extremely disappointed by Razer’s products and services.

The problems I’m having are kind of hard to explain.With the mouse, it will occasionally stop moving, then do all the movement at once. E.g. I move the mouse right then up, nothing happens for a couple seconds, then my cursor will snap up and to the right. With the keyboard, it’ll randomly decide to think a bunch of keys are pressed when they aren’t. If I’m gaming for example it’ll force me to crouch and move right. This is temporarily fixed by unplugging it and replugging it in.

I bought a Deathadder from Amazon and wanted to register the product but every time I enter the S/N it says it isn’t recognized. I have quadruple checked that the S/N I entered is matching the S/N on the underside of the mouse.How am I supposed to register this mouse if it isn’t able to recognize the S/N? If a team member can reach out I can send the S/N as well as my amazon invoice if needed. Thanks!

Since I got my Viper V2 Pro there have been some connectivity issues but usually they resolve themselves and create no issues. Just this last week though, the mouse stopped connecting to the 2.4ghz dongle entirely. To try and fix this, I bought the Razer Hyperpolling Dongle and the mouse still just won’t connect. It still works when its plugged in but can not seem to connect wirelessly. What should I do?

Hello, I'm having a serious issue with my Razer Viper V2 Pro.After the latest Windows 11 24H2 update, my wireless dongle is no longer being detected at all. It was working perfectly before the power went out briefly and my laptop reconnected to the charger — after that, Windows just stopped recognizing the dongle.I've already tried the following: Soft reset (holding all buttons on the mouse) Reinstalling all Razer drivers and Synapse Cleaning USB entries with USBDeview Using the Dongle Pairing Utility and Firmware Updater Testing the dongle and mouse on another PC (Windows 8.1): it initially worked, but now it's not recognized there either The mouse still works fine via cable At this point, the dongle seems bricked or unsynchronized, and Razer Synapse doesn't detect the mouse at all unless it's wired. My warranty has expired, but I

I have about 1000TRY in my gold wallet that I am unable to use due to the fact that I was temporarily locked out of adding a phone number to my account. The prompt said “Account temporarily locked, please contact support”. Please help.

I bought a $100 Razer gold card and it's says it's has been redeemed by someone one and I just bought the card,I got receipt for the card.whst should I do?I need help I got all proof 

I recently bought a brand new Razer Viper V2 pro and my dongle doesn’t work the mouse works perfectly fine with wired connection but when I swiched to wireless dongle doesn’t connect to the mouse tested it on 2 different computers but still doesn’t work. Hopefully this issue gets resolved since I noticed that alot of people are having the same issues as me. The issue persist and still not working I tried connecting the dongle to all the usb ports of my computer and still doesn’t work. My device serial number is (removed SN) and model number is RZ01-04390200

เปลียนเบอร์(removed phone number)