Razer Support

I am encountering error when trying to sign up for affiliate program from my creator dashboard. I also have error trying to link my twitch as one of my social links.

As you read in the title, my headset, the Razer Kraken V4, has audio issues on the -chat speaker playback channel. This especially happens when I listen to music on the playback device. However, when I plug in the USB to USBC connection cable all of the issues are resolved all of a sudden. I have updated the firmware, drivers, reinstalled synapse 4, done a bunch of resets, tweaked settings, yet I cannot find a proper solution. The only solution I found that was remotely close to solving this was disabling audio enhancements in Windows audio properties. But when I do this, it disables the THX Spatial Audio bonus, resulting in lower quality of sound. Anyone have a solution?

I bought the controller and updated firmware but there is still no vibrtions 

My Razer Edge wifi just stopped working in a middle of a game then it is now stuck on FastBoot with Device state - locked.Whatever choice I choose it just boot to the fastboot mode again.Is this fixable or should I just through this thing away and get a better device from a better vendor?

When I open the Thx app, it says "Please enter a 15-day trial or activation code." Where can I find the activation code for this model?

I have used Chroma before but after making changes to my PC, all of the components function as a single rgb element. I have synced Asrock Polychrome to Chroma and the element added to the studio layout shows different lighting elements but the problem still persists. When using Asrock’s software all of the argb works correctly and controls the components independently. Specs:ryzen 7 5700xrx 5700xtAsrock PG Velocita B550Thermalright Frozen Prism 360Coolermaster HAF 500 white

My Razer Viper V2 Pro wireless dongle suddenly stopped being detected.The dongle was not lost and shows no external physical damage.I tested multiple USB ports and another computer — it is not detected at the system level.The mouse works normally in wired mode. I understand the product is out of warranty and I am willing to pay for a replacement wireless dongle.Please advise the paid replacement process.

Hi Everyone,My Genshin Impact Razer Chair never came with a serial number that I know of but I can prove I purchased it on my account. I am looking to see if I can order a replacement seat as the old one has seen better days. If anyone knows who I can reach out to about this I would appreciate it.

1)If synapse is not running, the alt and shift keys do not work in wireless mode. But it works when in plugged mode.I tried hard reset by unplugging and plugging pressing the esc + saps + spacebar already, but the problem still persists. 2)Razer Synapse does not start up every time i started my PC, even I ticked the checkbox “start razer Synapse automatically when system starts” 3)I have to manually start the synapse every time i boot my pc. But there is a window everytrime showing it is downloading 53mb. Once it is finished, it says installation failed. I then have to click the retry button to run the synapse. Razers products i am currently using: 

The Bluetooth on my mouse ain’t working when I put it on Bluetooth and hold the side buttons and dpi-up it won’t enter pairing mode

hi,i accidentally dropped keyboard. now the ‘v’ key doesnt work most of the time. i have to press it multiple times to work.is there anything i can do on my end to fix it. so i dont hae to send it in for repair ? ? ?

My Razer Wolverine V3 Tournament Edition accidentally fell on the floor and stopped working.I would like to know if repair or replacement options are available.

I got a new Viper V3 Pro a couple of weeks ago, and it has started randomly disconnecting for anywhere between 2 and 30 seconds. It didn’t have this problem when I got it, but it started a few days ago and has been getting worse each day. I otherwise like the mouse a lot, so I don’t want to return it, but this issue is making it really challenging to use.

So I got a Blackwidow V4 pro and I connected it but had to disconnect it for a Zoom meeting, when I reconected it, it didn´t work. No RGB, not able to write. I swapped cables, thinking it would help, but now I have doubts and a useless keyboard.

I have bought my Hammerhead BT for years now but rarely use it, it did successfully pair with my old phone, but now it doesn't show up in any of my phone and ipad, how do i solve this problem?

My V3 pro controler just wont turn on I've had it on charge and tried it wired but nothing. The only thing I get is If its plugged in to a powere source via USBc the LEDs will come on after a single press on the xbox button but as soon as I unplug it they just go back off and if I hold the xbox button to power it on theres just nothing its very strange any ideas?

Olá, como faço para desativar a verificação em duas etapas pois comprei cartão da fazer é não estou conseguindo fazer compras de itens pois pra finalizar as compras pedi pra fazer a verificação mas não tenho assessor a verificação porque perdi o assessor do celular antigo agora estou sem poder comprar mim ajudem pô favor 

SYNAPES 3 ASKED ME TO UPGRADE. AFTER UPGRADING THE APP ASKED ME TO REGISTER CODE FOR THX EVEN THOUGH I HAVE BEEN USING IT SINCE 2022.NOW HOW THE HELL AM I GOING TO FIND THE SCRACTH CARD AGAIN1?  

Hello,I have an older product from your company that was purchased and then stored away for quite some time. I am now using it, it is a pair of Razer Kraken X Lite headphones, but I cannot register it on the website and use the 7.1 Surround sound app. I have serial code, P/N code and 7.1 SS code.Best regards,Pavel Panov

My serial number for my Viper Mini says it’s not in the database. I need to create a warranty claim for it but I can’t do it without the number working first. Can anyone help?

 bought Kaira X headphones and registered the product on the Razer website but until now i have not receive the 7.1 sound activation code. The only thing I received was an email confirming my successful product registration. My email is : ngothieukhang@gmail.com. I also tried going to this link to request a new code: https://mysupport.razer.com/app/self-help/surround-sound/index. the system said “A copy of the activation code was sent to X” But still not received the code . Can you guy check for me? Thank you very much and merry 

Hi - The refurbished laptop site is loading blank, I’ve checked about 20 times in the last few months and it’s empty. Is it because I’m a US customer? Is this expected?

Hello!I have recently ran into a major issue with my Leviathan V2 X soundbar: the Chroma RGB lighting has stopped working. Audio still works fine, but absolutely no lighting, not even on the startup & shutdown sequences. This soundbar is always plugged directly into my PC’s motherboard USB-C slot for power & audio, I do not use the Bluetooth mode.What can I do to fix this? I have already submitted a support ticket with Razer directly, but I thought I would ask here for advice as well.

I switched from the scuf envision pro to the wolverine v3 tournament edition controller for Fortnite. I play confirm edit on release which requires persistent use of the R2 trigger. I’ve noticed that when confirming my edits on the controller it bugs out and is very inconsistent, I’ve seen that other people with the tournament edition are also reporting the same issue however I’ve seen no reports from the people with the pro controllers and wanting to know if it may be a firmware issue or a manufacturing issue. 

Hey there,My headset ran out of battery so I charged it over night. After disconnecting the cable I was not able to turn on the headset anymore. It just worked with connecting it to my PC via cable. The light is always constant red since then. When I disconnect the cable it says “power off”. After two days, the audio started to turn off completly from time to time. It worked again by plugging it out and in again. That kept happening over and over again.I tried to update the firmware from 1.4.2 to the new 1.7.0. Now it kinda works … the blackouts stopped but the sound is barely to hear and Synapse does not recognize the headset anymore. I also still can not turn on the headset on while whireless. Is the headset just broken or is there something I can do to fix it? Thank you very much for any kind of help.