Razer Support

Morning fellas.I have a new headset (RAZER BLACKSHARK V2 - WIRED GAMING HEADSET + USB SOUND CARD - FRML PACKAGING) with P/N: RZ04-03230100-R3M1So, when I download and install Synapse v4 and THX spatial Audio (that comes for free with the headset...suppossly)… it ask me for the THX code (??) and I can’t find the code in the box and I can`t find it neither on my inbox email after register my product.Any help please?, Thx (thanks) in advance.

My razer gold has been pending for very long. Im rushing for an event too. 25 razer gold, help?

I have a Razer Ornata Chroma | RZ03-02043 and I saw on Razer’s webbpage that it is compatible with snap tap but I can’t find where I can enable this. Is there anyone that can sort me out? Thanks for the help!

I bought the Razer BlackShark V2 X, and I was asked to download the 7.1 software to use the 7.1 surround sound feature.I registered my headphones on the site, but the activation code did not come to my email.Please help me solve the problem. I want to use 7.1 sorround sound for my games.Thank you!

i’ve tried to type in serial number and my info to restore it, but it keeps saying that it’s already registered, although i just bought them

I mistakenly scratched the code of the card I got 200*3 to make it a total of 600$ i got this cards from Walmart and i have the receipt and card with me pls what should i do? 

Dear Razer Support Team, I hope this message finds you well. I am writing to express my concern regarding a serious issue I’ve encountered with my Razer Blade 14 laptop.  I’ve been a proud supporter of Razer products, and I’ve always admired the quality and innovation your brand represents. However, my experience with this laptop has been deeply disappointing. One day, it suddenly powered off and wouldn’t turn back on. Since there wasn’t sufficient local support available, I had no choice but to take it to a technician. The technician informed me that the motherboard had severe damage, specifically due to issues with the VRMs. To make matters worse, I recently found a thread in the Razer forums where another user described having the exact same issue. This suggests a potential recurring problem, which is highly concerning for a premium product of this caliber. As a loyal customer who invested significantly in this laptop, I am disheartened by this experience. It

This seems such a waste of time. Nothing ever comes of these questions I’VE ever asked here.All this hassle from an update I didn't request and now I have to jump thro hoops to solve this problem!The last update I didn’t ask for to ver 4 has messed up my keystrokes for my Tartarus v3.At the top of my dashboard, both my Tartarus and my Ornate are white instead of green after loading.All the other headings are still green except for my controllers and the key presses are no longer working. Well, just the crouch keystroke, but all the others work fine. Why would just one keypress, a very important one,  be lost, after the update, that I didn't ask for, from V3 to V4.I want to revert back to v3! But all my past downloads for Razer all come up with a V4 update. My controllers worked just fine with V3.

Wired, the headset is perfect.. but I didnt buy a wireless headset for it to be wired…Connecting via Bluetooth to the PC is fine for games/music, however the sound and voice doesnt seem to work on Discord.This is where it gets a little confusing, changing the PC sound and voice settings to HS (Hyperspeed) it doesn't work.. nothing does, revert this back to Bluetooth and we’re good to go BUT discord doesn't work with it.Changing the DISCORD sound and voice settings to HS then distorts the sound, the mic works but apparently its also really distorted and poor quality for anyone listening.I’m 100% this isn't an issue with Discord,  just using this as an example of what is happening.I don't even know how to connect via HS, the instructions don’t make any sense as it always instantly pairs with the PC Bluetooth.Am I doing something wrong?Apologies if not much of this makes sense I'm just incredibly confused by

My keyboard ran out of power right before I went on a week long trip. When I came back, I immediately charged it by plugging the usb-c wire in and the other end to my razer laptop. Usually the keyboard lights up red when I do this but this time it didn’t. I let it charge thinking the battery was just really dead but it is still not turning on or charging after a few hours. What should I do? 

lost access to phone number that is connected to 2fa on my razer account and want to change my phone number  but i can not because it keeps asking for a code that was send to my old phone 

Hey I got the razer kraken X chinese version where there is no volume button .So im little confused as the kraken Light have the same conditon as mine.But i purchased a kraken X not the light one.So are the kraken X chinese version And kraken X light same? Im eager to knw

Shout out to Cust Advocacy team, they were quick and really friendly! It is hard to find support with high knowledge who responds quick and talk friendly at the same time ! Specially thanks to Paimon!

I’m facing an issue with receiving OTP codes. It worked fine before, but now I can’t receive any while trying to purchase and I can't unlock my account on Razer Gold. Please remove my phone number so I can switch to Google Authenticator for 2FA.." 

Hi,I've update Windows 11 to the latest update and since then, the trackpad isn't working properly: the mouse is mouving but I can't click on anything.I've tried to restart my razer, followed this razer tutorial but nothing works (no update available in device manger and deleting reinstalling HID-compliant touch pad driver doesn't fix anything). I also check bios update but there is none.Any idea how to fix this issue?

Greetings, I’m trying to get in touch with support as I am in need of an AM5 mounting bracket for my Razer Hanbo AIO. I enter the serial number and below it the following message pops up: “Product is covered under Razer’s Limited Warranty. Click "Submit" to continue.” However, when i press submit, nothing happens and I can’t continue in any way. Help is required!  Thanks in advance.

I don’t have any access to my old phone number and I don’t have my backup codes. I only have my email

Hi, I have gotten these razer Barracuda pro for nearly a year now but what started out as a tiny crack as resulted into this..From researching its still in warranty and it couldn’t be normal wear and tear (I don’t rage and throw my headphones have all my razer equipment working like its new just this one headphone that broke on me) wondering if there’s anything i can do to get it fixed

sounds appear not often for 1 second approximately, the cursor stops. It seems to appear when I close something, but not always. This player has the exact same sound as me (0:13) https://www.youtube.com/watch?v=ddun9389HVU&t=32s&ab_channel=remembertomorrow0 I have deathadder v3 Razersynpse installed.

For some time now the only way to detect my speaker, after I power on the pc, is to re-plug it (or to reset it with power+volume up/down) or it’ll just keep searching for a device and will find nothing.. It’s connected to usb-c on the motherboard and worked fine at the beginning, lately not.So..I can press power off then back on -- it worksI can restart pc -- it worksI can restart pc, power off the device then turn it on -- it worksBut, if I turn off my pc (and turn it on later) it won’t work unless I re-plug/reset it Anyone? 🫠

He conectado por primera vez mi teclado Razer Huntsman tournament edition y suena como que se ha conectado en el PC pero en dispositivos USB sale como “Dispositivo USB desconocido (Error de solicitud de descriptor de dispositivo). He probado con otro cable tipo C - A que si funcionava (el ratón) y sigue sin funcionar. Al instalar la app y el firmware del modelo del teclado tampoco lo detecta. Hay solución? O tengo que cambiarlo? 

I wanted to register a mouse razer deathadder v3 but it says that the product number is invalid, what to do?

hey guys! I've recently gotten a Razer Aether Lamp Pro and while fiddling with its Chroma settings I've forgotten the original R G B codes for the fire effect. It looks awesome when I sync through Synapse but it's busted when I use the gamer room app. Could you please tell me those RGB codes? Thanks

So I’ve been using this headset and the audio has been great, however, I cannot seem to make the mic work for whatever reason. I’ve made sure that it wasn’t mute, and checked audio devices (only to find out it isn’t in the list of recording devices available, the only one being my laptop’s default audio (Realtek Microphone Array). I’ve also tried repairing Synapse, to no joy. Windows Update is also updated. Really hoping to fix this once and for all.

 HiRazer Blade 17" (2022) EC Updater | RZ09-0423Hi Folks,Razer sent me these updates. Based on my Product No.:RZ09-0423PWF3, does anyone know which one I should install to update my computer?Applicable ModelsRZ09-0423E*A3 RZ09-0423E*D3 RZ09-0423P*C3