Razer Support

que tal, tengo un viper pro v3 y es practicamente nuevo. ya probe con cables y otras pc.  desinstalando el synapse y actualizando firm y nada. queda en 29% de bateria y no carga mas.. figura como que esta cargando pero no avanza nunca..

Hello, i’ve lost my Dongle of Barracuda x Chroma. Where should I get a new one in VietNam?

Am I able to purchase replacement parts for my Iskur V1? The main bracket has cracked and the tilt mechanism slips forward. The chair is out of warranty, thank you.  

I recently got 20$ gold voucher code but it seems like i can’t redeem it, I have an eu acount and it says that its usd can that be the issue. Please help me redeem my code! I can’t even find where to redeem codes. 

Hello!I’ve lost access to my mobile number and I need to change it.Please, assist

I recently updated to Synapse 4.  A few days later, my Naga LH started flickering and then stoped working.  It shows up as a mass storage device called “CRP DISABLD” with a firmware.bin file listed.  The mouse was several years old, so I plugged in my second Naga LH thinking maybe the first one just died for whatever reason.  However, the second mouse just did the same thing and now both mice no longer work on any computer.  Razer support was not helpful and I've seen others report this same issue.  I'm creating this thread in case someone has a solution or can at least signal boost this issue.  My mice are out of warranty and I'm afraid to buy a new mouse just for it to have the same issue.  Razer needs to supply a firmware flasher for the Left Hand edition naga or find a way to repair/replace our mice.  I especially need this because I have mobility issues and use these mice for my job.

I'm looking to buy a razer mouse in Bolivia but all the sellers here are selling chineese copy's and not originals that would work with the synapse software Any ideas where I can get an original mouse from in bolivia please 🙏🏻 

I added funds to my account but didn't receive anything in return. Kuroko street rivals 

I'm trying to return my razer death adder v4 pro but the website doesn't recognize my order number what do i do?

I lost my Kraken V4 dongle I would like to purchase a new if anyone can help me

I can't return my order; I'm on the page where you have to enter your email and order number, but it says it's not recognized even though it's the correct one.

Hi, I have Razer Blade Pro 17(2021-2020) RC30-0287 I would like to replace it it is very swollen and it would ultimately crash my whole system and put me into the bios everytime i would turn on or play a game. 

Simple as that: if any of Razer software/services is active - Windows-11 PC wakes in 30 seconds - couple of minutes. The issue came out from nowhere: I did not realize it was any Razer updates or so.Once all Razer is stopped in task manager - sleep goes back to normal. you guys keep creating awesome hardware and awful software at the same time….😑

Hello, how are you? I hope you’re having a great day. I would like to know if the brand RAZER supports the creation of communities, specifically in Latin America. If so, what guidelines do you require to be followed for creating a gaming community on Discord focused on competitive games?We are looking to build an identity and reward players who show the most effort and commitment in ranking. We would also like to know if it’s possible to have a brand supporting us for future tournaments.If you require a formal presentation of the project, we would be happy to provide it without any issue. Thank you to whoever reads this, and I look forward to your response. Many thanks.

Razer blackshark V3 x hyperspeed kulaklığımın aktivasyon kodunu bulamadım. Kutu elimde fakat herhangi bir aktivasyon kodu yazmıyor bana aktivasyon kodunu iletebilir misiniz?

anteriormente el dia 4 del mismo mes pague en naruto online usando razer gold ayer fui a recargar al mismo juego y el mensaje que deberia llegar a mi telefono para poder realizar el pago nunca llego ya paso un dia y el mismo problema sigue sin resolverse, necesito que por favor me ayuden a resolver este problema que claramente fue generado por su pagina web ya que mi telefono si recibe mensajes de codigos de confirmación de otros sitios pero de este nunca llegan 

Hello Razer Support Team,I recently purchased a pair of Razer BlackShark V2 X headphones. When I try to register the product in my Razer ID account, the system does not allow me to complete the registration because I do not have the activation code. The product is genuine, but since I bought it from a third-party seller, the activation card was not included in the package.I would like to request assistance in registering my product and obtaining a valid activation code. I can provide proof of purchase and photos of the product if needed.

Left thumb stick is pulling back every now and then, stops me from running in certain games, this is a warranty replacement but I had it replaced for the exact same reason less than 6 months ago. Would I be able to get another replacement since it’s within a year?

Is razer cortex actually useful? Tried using it and nothing really changed. Just me? 

I have black shark v2x but there's problem when I connect it to my xbox series s controller it decrease pick up my voice and I need to screem so the others can hear what I'm talking about but in gamsir controller it picks up the voice perfectly I don't know what's the problem I hope someone could help me

I bought headphones, tried to register them, entered all the data, but it says to me that the product is already registered, what should I do?

I lost my old number how can I reset 

I’m experiencing the same issue again with my Razer BlackShark V2 Pro (2023).About 6 months ago, I contacted support for this exact problem (the microphone losing stiffness and not staying in position), and I was sent a replacement microphone. Unfortunately, the replacement has developed the same issue.It’s not acceptable that every 6 months the microphone loses rigidity on a €229 headset that is not even 1 year old yet. What happens after the warranty expires? How am I supposed to replace the microphone if this keeps happening?For comparison, I used the BlackShark V2 USB for around 4 years without ever encountering this problem. I’ve also owned Kraken headsets, and never had any issues like this.Why is the microphone material on a much more expensive headset so weak? At the very least, it should be available as a standalone accessory for purchase—but having to deal with this every 6 months is unacceptable for a product at this price point.

after 1~2 years of usage with no issues, woke up today and noticed that the mouse is auto-scrolling by itself (auto-scroll is when you hold down on the wheel and scroll by moving your mouse, as opposed to rolling the wheel). this only seems to affect certain windows such as the W11 start menu, it also prevents me from auto-scrolling normally elsewhere, it prevents saved login info or search suggestions from being selected, it was also going back a previous page on the browser when alt-tabbing. launching synapse seems to fix it for a little while, then the issue re-emerges, then restarting synapse fixes it for a little while again. i’m wondering if its a hardware issue or if its a software issue because synapse did update a few times the past few days.

Hello! I was wondering how can I buy some some mouse feet for my Razer v3 Pro. I can't see any section on the site.Thank you!