Razer Support

My Razer Huntsman Mini V3 won’t show up in Synapse on my main PC, but it works on every other PC or laptop I’ve tried. I’ve already uninstalled the drivers and Synapse, but nothing has fixed it. Please keep in mind my Razer Viper Ultimate shows up without a problem in synapse… 😭😭😭

Dear raizer support service. I purchased your Razer BlackShark V2 X product - Quartz Pink Wired Gaming Headset - in FRML packaging, Product code: RZ04—03240100-R3M1 Serial number: (serial number deleted for security reasons); 11/26/2025, when trying to register the product on the website, an error was received and a notification stating that this the product is not used. he is already registered, and there is no other way to solve this problem except to ask you for help. I really want to use your products and hope that you can help me solve this problem. I can provide photos and videos confirming the availability of my products. I would appreciate your help.

Ive already registered my device and it keeps telling me to register the device to get a code but ive already done it, all it gives me is the info of my device and not the code and ive been going through circles… PLEASE HELP

Hello, I have a problem with my new BlackShark V3 Pro headphones and I managed to register my product, but no matter how much I try, I do not receive the activation code for my surround or spatial sound. (removed serial number) this is the serial number of my product

Enki X, love this chair so much! Scrolling through I’m not the only one going through a wheel just floating, looks like the welding and it’s pretty horrific that this is a common issue, I’m out of warranty and needing this replaced, can anyone help me get this replaced ASAP please, I don’t want to lose this amazing chair. 🙏🏾 

I have lost my dongle for my headset and i want to see if i can get a replacement or buy another one? Please help me and thank you. 

while i was travelling i mistakenly left my usb dongle in my laptop and it was smushed to an unrecognizable state.  I went on the website and they were out of stock, then went to amazon and accidentally ordered a v2 pro dongle instead.  I was just wondering if there is a way to be get in contact with someone who could steer me in the right direction. Thank you!

Hello / I bought a Blackshark V2 X headset from a single seller. There is no 7.1 activation code. I tried to get it by registering the serial number and product number, but the message "This product has already been registered" appeared. What is the solution now? I want a 7.1 activation code, please. I need help. [removed by moderator]

I have the same issue as the poster of the message bellow.Hello :>Early this year I decided to delete my first email account because I wasn’t using it anymore, I thought I had replaced every account I had linked with that email with my current one, but turns out my Razer ID slipped and I didn’t update it :<Now that I need to update it, it’s asking for a code that’s being sent to my old email, but since it’s been deleted, I don’t access to that code :’> Luckily I have my Twitch account linked so I didn’t fully lose access to my Razer ID, but I want to be on the safe side and be able to update my email, I tried Razer Support, but it looks like I can’t submit a ticket with this scenario :< Thank you in advance :>

I'm having trouble completing two-step verification; I changed my phone number.

After recent firmware update after I unplug Kraken v4 PRO from wire it changes from USB Game profile which is fine to wireless (Razer Kraken V4 Pro - Game) audio profile which hangs EVERY application which reproduces sound like Spotify, Chrome etc. Only manual change to Chat audio profile and app relaunch gets back the sound. My firmware version is 1.6.3.0Win version Windows 11 Pro (all drivers are updated so don’t even start you update drivers mantra). Scenario is very straight forward and easy to reproduce, so please fix it asap because it’s very much annoying.

Is it possible to fix what is happening to my mouse? Photo attached.

I was wondering if there is a distance slider for each green dot in the calibration tab to edit how far or close they sound in the headset or if there is any sort of way I could edit how far they are if there is indeed no distance slider.

the user guide says it has one but then also contradicts on another page by saying it doesnt have one on the device, what the deal?page 11 says you can use the devices 3.5mm jack to connect playback mix but it clealry doesnt have one.

I have:DeathAdder V3 Pro with the standard Hyperspeed Dongle (1000Hz Polling Rate Max)BlackWidow V4 Pro 75% with the standard Hyperpolling Dongle (4000Hz Polling Rate Max) Both have the following option in Synaspe 4: ‘Change the polling rate when running games in full screen mode’.If I set this to 1000Hz for the DeathAdder, I get 1000Hz whether in a full screen game or not. I know this from doing a polling rate test in a non full screen browser.  So does that mean that my BlackWidow will also run at 4000Hz irresepctive of whether i’m in a fullscreen game or not, or is the default polling rate 1000Hz? I’m conscious that I only want to run max polling in game to reduce battery drain, but I’ve no why to test keyboard polling rate

I have a DeathAdder 2013 connected with Synapse2, with its profile backuped. After moving, I couldn't find it, so I bought a DeathAdder Essential as a replacement, but I forgot the DPI settings of the original one. Is there anyone who still using DeathAdder 2013 that can help import my profile and take a snapshot of the DPI settings? I can send my profile to you by email.Thanks!

Team, my razer wiper mini is out of warranty now, and scroll wheel is not working properly how to i fix this issue where is service centre, I’m unable to do gaming:(

I contacted the Razer support team weeks ago about a freezing/stuttering problem that lasts a few seconds in games with my Hyperspeed V3 mouse that I recently purchased. I provided every piece of information requested, including the serial number, my phone number, invoice, and even the date when the problem started. They told me the issue might be hardware-related and directed me to the relevant department. However, since then my case has been closed multiple times without any explanation.I go to work, come back, and see that the case is closed. I reopen it, go to work again, come back, and it’s closed again. Why is it being closed? If you are not going to help, please just say so. I have never seen such a poor support team in my life. There is no information provided—only emails saying that the case has been closed.Let me also add more detail about the issue:While playing games, the mouse freezes for a few seconds as if I turned it off using the button underneath it. This is especiall

My Razer BlackShark V2 HyperSpeed stopped working after i put it on the table to go to the bathroom and put it back on when i came back. The right side stopped working. I tried all the troubleshooting steps, none of it works.

I have a Razer Blade 16 (2025 Model) laptop. It's installed with Ubuntu, and I'd like to restore Windows 11 using the Razer Blade System Recovery Image Online Service. Unfortunately, after entering the correct serial number, I get a message that the serial number is invalid. I've tried various combinations, replacing the zeros with Os, with no success. I need Razer support, but to use it, I also need to provide the serial number, so that's currently impossible. By the way, the page https://mysupport.razer.com/app/self-help/recovery-image/index contains an incorrect link to "How to find the serial number." It now redirects to https://mysupport.razer.com/app/answers/detail/a_id/5481 ("How to identify a Razer Blade model"), when it should be https://mysupport.razer.com/app/answers/detail/a_id/548 ("How to find the serial, product, or part number on a Razer device").

Hello, I bought new headphones. I wanted to register them on the official website. The error appears that the product has already been registered. SN: *************** Can I re-register?

I recently bought a wolverine v3 pro Xbox controller.  using the app on the Xbox to manage the controller.  the charge only goes to medium which means I don’t get very long using it before needing to charge again.  why is the controller not charging fully?

So I bought my Razer Basilisk V3 in last January and after purchasing within 6 months the dpi button became inconsistent, sometimes it works fine otherwise regardless i click 100 times the button won’t work. I tried reinstalling synapse several times, cleaned my mouse yet the problem persists. Is it like a bug or hardware issue?

Hallo an alle, mein dongle will sich nicht mehr verbinden. Ich benutze das Headset an meiner PA5 und es hat bis vor paar Stunden noch super funktioniert dann habe ich es einmal entkoppelt und per Bluetooth mit meinem Handy verbunden zum Musik hören. Seit dem Verbindet es sich nicht mehr mit dem Dongel ich habe alles probiert auch was bei anderen Nutzern als Lösung vom Support gesagt wurde doch es funktioniert einfach nicht. Könnte mir da vielleicht jemand weiterhelfen wie ich das wieder fixen kann?

Yes, I’ve seen other posts about this same problem, but none of them seem to have a clear answer, just people saying they’re experiencing it too. Could someone please help? I’ve already tried cleaning, reinstalling, and a few other things.