Razer Support

A couple of days ago I noticed two things.Usually when I sat my mouse on the dock, it would use the “breathing” or “pulse” lighting effect to show that it was charging, making use of the green/yellow/red colors, but for a while now, the dock usually just completely turns off, and the mouse is stuck on green.Second, the mouse is stuck at 100% battery, no idea why. It’s been like this at least for a couple of days, I just did an update on Synapse, but it didn’t solve anything.

Hello Razer Support,I am experiencing a charging issue with my Razer Viper V3 Pro mouse. When I plug it in, the mouse indicates that it is charging, but the battery percentage does not increase.I have already updated to the latest firmware, and the issue started/continued after the update.I have also tried using different USB-C cables, switching USB ports, reinstalling Synapse, and testing on another computer, but the problem still persists.Could you please assist me with further troubleshooting, or advise if the device needs to be repaired or replaced under warranty?Additionally, please provide the previous firmware version so I can test if the issue is caused by the latest update.

I currently have the Viper V3 Pro and this issue started a week ago in a random cs2 match. My sensitivity was drastically slower in game and when I tried to change my sensitivity in game and change it back nothing changed. This first happened a week ago and I restarted my pc and the issue fixed however it happened again 2 days ago when I tried to play faceit and had to restart my game to run their anti cheat. Since then it occurs randomly and the only way to fix it seems to be to close the razer apps in my system tray which only fixes it sometimes and completely reinstalling the razer software. This usually fixes it but reinstalling the software every time this issue happens is very inefficient and annoying. 

Dear Razer Support Team,I hope you are doing well.I would like to ask about the compatibility of the Razer BlackShark V3 Pro with the PlayStation 5. Is there any functional difference between the "BlackShark V3 Pro for PlayStation" version and the regular "BlackShark V3 Pro" when used on a PS5?I have been waiting for a restock of the PlayStation version for quite some time, but it has not become available again. If both versions work the same on PS5, I would consider purchasing the regular edition instead.I am located in Germany, so if possible, I would greatly appreciate it if your reply could also be provided in German to avoid any misunderstanding. If this is not possible, an English response is of course no problem.Thank you in advance for your support and clarification.Best regards,

Does the PC version of this headset work properly on PS5, or is the advertising misleading? I have the PC version, and while it works fine on PC, when using it wirelessly with the dongle on PS5, the audio stops after a short time. I purchased it from Best Buy, and the listing only stated it was compatible with all systems, without mentioning it was primarily for PC. This is frustrating, as I recently bought a PS5 specifically to use this headset. If it doesn’t fully support PS5, this should be clearly stated in the product listing.

I bought this mouse about less than 2 months ago and I was enjoying the time using it. Until one day I came to my pc and noticed that my cursor wasnt moving. I checked my dongle and it wasnt lit up, so I restarted my pc but that did not fix it. So I then shut it down and waited an hour or 2 for it to rest. I booted my pc up and left for a bit. Then I came back and saw that the dongle was lit and it was working again. 2nd time this happened was a day ago when I woke up and saw that the dongle was not on again and I couldn’t move my cursor. I did all the trouble shooting I could while keeping some in fear of making the situation worse. When I connect the USB-C to the dongle it connects to the PC but is not recognized by the Synapse app and therefore Is not working. When I connect the USB-C directly into the mouse the PC does not make a sound, that indicates it’s connected. So I am here waiting and searching for help.A hasty and helpful response would be much appreciated.

Is there a way to get replacement analog sticks? I have v2 chroma. Seen some other threads but no responses 

just upgraded to synapse 4 and its chroma today. I try to add the ripple effect to my keyboard and spent a long time figuring out that the the ripple effect is only responding to my mouse click but not my keyboard click at all, no matter I chose all keys or selected keys, which are the keyboard keys. this is really frustrating.

I still have a Razer Tartarus V1 Chroma that I bought in 2016. Still in really great condition and I do not really want to replace it if I don’t have to, however, it looks like it is only supported with Synapse 2. This also has been sunset as of 10/28/2025 in terms of syncing with Razer ID. Does anyone know if you can still install Synapse 2 or if even though version 3 or 4 does not list the Tartarus V1 is it will work with those versions? Would like to keep what I have and not have to get a V2 variant. Thanks in advance for any assistance.

I purchased a laptop in April 2024 which is now damaged, I am going through simplesurance and they have requested an invoice for the laptop but when I try to access it I cannot as the link has expired 

Just bought and installed this two days ago.  Was working fine.  While playing Skyrim, often when I went to one side or another, it switched me to third person view.  Very aggravating when entering a battle.  Tried using it wired vs USB hub, cleaned off mouse and even switched pads and surfaces.  Still doing it. New top of the line PC also.

Hey, does any Wolverine controller work with the Nvidia Shield? Want to use Geforce Now with it.

Where can i get my RMA number

Hi,As I said in the title, I lost my dongle after a incident. I kept searching all around my house that I knew it was last at and in bags where I packed my stuff but its nowhere to be found.The problem is that I am from Serbia so I couldn’t find any store that has it, is there any way you can help?

Okay so i put in my password a little too many times and now im temporary banned could anyone tell me how to get unbanned (this is my alt )

Hi, my Razer Viper V3 Pro White Edition left mouse click suddenly doesn’t work. I had fun with this mouse for over a year now, but an issue like this annoys me especially at this price point.

I'm trying to activate the 7.1 surround sound software for my Razer Kaira X, however the software activation code isn't arriving. I'm trying to access the option, but nothing happens. What should I do?

One of my clients recently brought to my store his Razer laptop (model on the title) because he accidentaly broke the screen. I was looking for a replacement but can find anything on my retailers. Can you help me? I would want to know the charge price in advance so I can advice my customer first. Thank you!

I just bought the Razer BlackShark V2 X headphones and I have a question. For the cables there was another cable connected to it that has to connects on a cable do I have to leave it like that or could I take it out? 

Dear Razer Support,Where can i buy a US keyboard replacement part for my rz09 042?  

I know I am not the knly one but my ‘d’ key is often unresponsive. It is not software related.  I’ve tried it on multiple computers in multiple ports and with multiple cable. the problem is hardware. The keys are free of dust or any  ofher studf.  Nothing has been spilled on it.  I’ve pulled rhe keycap and checked it and it is fine. can this be fixed with a new switch?  Ie a lot of people also have a faulty ‘d’ key so was there just a bunch of faulty switches and the problem can be solved with a new one? if so, will razer send me that switch?

I am living in Vietnam and I want to buy a mats only at Razer. I found that Vietnam is not on the list shipping so I am wondering if razer.com ships to Vietnam or not before buying the mats

Hello Razer Support Team, A verification code was sent to my account by mistake. I did not perform this action intentionally. Later, when I tried to verify, I received an error message saying “An unexpected error occurred. Please reload the page and try again.” Please check my account and ensure it is secure.   Account Information:- Full name: - Email linked to the account: - Phone number linked: - Approximate time of issue: November 10, 2025 – around 6:47 PM (Morocco time) Thank you for your assistance and support.Best regards, 

My controller is having issues with the usb-c plugin and it’s covered for another month. But I no longer have the box it came in and the information on the back of the controller has been scratched off I presume from wear and tear. How do I go about contacting customer service without the serial number? I do have proof of purchase though.

it worked fine before opening a game, i have checked everything you cant think of but it wont work, when i put it in 1 port audio works but no mic, it was fine before this, and if i put it in a different one the mic works but is really bad and the audio stops working.