Razer Support

What happens is that every time I am connected to my headphones with the USB C port, the audio from my microphone is heard well, but after a while my voice becomes distorted as if it were robotic. This is solved by turning off the headphones and disconnecting and reconnecting the USB C port. How can I avoid it from sounding like that?

I was trying to get a $10 apple gift card on razer gold but I couldn’t find one. Then I searched it up and I found that you could get an apple gift card with razer gold. So I tried to get it but it told me the content is not avaible in my location and that the apple gift card was out of stock. Does anyone know when it will restock or where it will work? Thanks

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. Help me to fix this problem, please.

The scroll wheel of my Razer Badsilisk V3 X Hyperspeed has issues.it scrolls up and down when I scroll down and same issue when I scroll down.

I try to set my keybinds for the stick to WASDI used to have a Tartarus V2 and it worked just fine. Sadly the stick has given up after 4 Years of using it almost daily and I got the Pro.I importet the settings over. But now diagonal Input doesn’t work at all.It doesn’t matter if I set it to 4 ways or 8 ways (sadly no double input is possible for the diagonals on the 8 way setting)I read in the other posts that the 4 way Input would work but sadly for me it doesn’t.I can run in the four directions, but as soon as I start to try moving diagonal, it stops as if I was pressing an unassigned key.I even tried to set a new profile in case the import fucked up something, but still the same issue... Would be greatful for any advice.Thanks in advance 

There’s another thread about this HERE, but since you’ve ignored it for over a year I’m starting this thread to refresh your memories.Synapse Version: 20241114 is causing games to randomly minimise to desktop. Tried everything from playing around with Windows to talking with Microsoft about it (including everything suggested in the other thread) and the only thing that stops my games from minimising is shutting down synapse.Either figure out what’s causing it and come up with a fix or I start spreading the news on how incompetent Razor support is on every social media site in existence.

I got a pair of the Barracuda x chroma for Christmas, the battery died for the first time yesterday I have attempted to charge them but it appears not to be charging. I have tried several cables but nothing seems to be working, at one point it went from red flashing to green flashing but it’s still showing as 0% charge and have left them to charge for several hours now, including overnight last night. Quick edit seems to be related to Synapse 4 like other people have reported I put it in bluetooth mode and it’s now showing up as fully charged on my phone and staying on.

I need a new charger for my Blade 15 Base Model (Early 2021) - RZ09-0369. There are so many - I’m not sure which one to get. Any help? My last one was 230W so do I go for this one? https://www.razer.com/gb-en/gaming-pc-accessories/Razer-230W-Power-Adapter/RC30-02480100-B3W1

I bought the Razer Blade 15 Advanced Model - QHD 240Hz - GeForce RTX 3070 with the i7-11800H CPU released in mid 2021 a little over a year ago. The laptop worked fine for a year, or atleast I thought so as I only played older AAA titles and FPS games. It might have even performed subpar compared to other laptops with similar specs. I didn't notice anything weird until I started playing RDR2 two months ago. I couldn't even play the game in Medium settings. I had to boost the CPU and GPU to the max, turn all the settings to the lowest of the low, turn on DLSS and play in fullscreen mode. Only then did I get a stable 40-60 fps with no stuttering. Then came New World MMO where I would never cross 50 fps even on the lowest settings while my friend with a 3060 gets 60-120 fps on high settings. Now recently I started noticing my laptop heat up even during normal work, especially when connected to power. Temperatures sometimes go as high as 80-90 degrees Celsius even while casually browsing

LIKE MY RAZER . BUT RAZER NEED TO IMPROVE THEIR CUSTOMER SERVES

About a year ago my question mark key stopped working, the key itself works because I can still press the / but the question mark doesn’t work, then a couple months later my caps lock key as well as my c and b key don’t work and in order to get those letters I had to make it so the dash and plus now use the letter; I posted about my issue and never got a reply but I’m trying again today because my s key also stopped working and it’s an important key for a gaming laptop, this laptop isn’t even that old too and I’m not sure what the problem could be and I don’t want to have to get a new laptop or copy and paste s every time.

Just a few days ago I received a new wireless barracuda x Chroma headset. For the first couple of days it worked mostly fine besides some problems with the mic on my PS4, though it did work on my pc and phone. Just this morning I tried connecting it to my PC but it didn't connect. I tried updating my drivers and used the Razer Paring Headset Utility but it didn't read my usb-c as connected. I also did some other troubleshooting along with trying to use the System Recovery Image but it didn't accept my serial number which it needed though I already used it searching for other answers and it was accepted. I tried other ports on my PC and PS4 still didn't work. It can still connect to my phone. What should be my next steps?

So I recently bought this controller and took it out of it's box it turnt on right away and nothing was out of the ordinary until I pressed the left trigger and it imputed the right thumbstick to turn left in sure it's an hardware issue and I'm not too sure if razor would send me another one for free even though I've bought a lot of things with them throughout the years. 

i’ve had the razer iskur xl for about a year now and i was hoping it would get better over time, but unfortunately that’s not the case. I am unable to rock in the chair almost at all unless the back is about halfway down but then im unable to use my computer comfortably. the tensioner is as loose as can be and i even put some spacers on the front screws to try to make it angled back more. is there anything i could do to fix this?

Hey everyone! I have an Xbox Wireless Adapter for Windows (10) setup and appears to be OK, according to Device Manager. I am attempting to get the headset to pair with the USB dongle and it isn’t working. When pressing the pairing button on the adapter, no lights or anything. Then, powering on the headphones, it shows a steady, slow, green logo on the sides, like it is connecting, but then it turns off. Is there another method to get these detected via the Xbox Wireless Adapter? The Razer Nari Ultimate paring tool does not detect the adapter, which I think is expected. Also, is there a way to factory reset this headset to remove any prior connections and force pairing? Thank all!

I bought new bought headset and Download all applications THX SPATIAL Audio and Razer Synapse 4. So registered my account my devices and I got activation code but all time I take “The code you have entered does not seem to be valid. Please try again.” error message. Anyone fix this I need help

I paid around $30 with grab pay and razer still has not given me the razer gold even after the transaction was successful. Please assist me.

Hi, I bought the headset which hasn’t got an activation code, to increase the sound as its base level is very low, anyone any idea how to get it working?  thanks 

Pls help i cannot receive codes, this is urgent mobile legend have a event It only lasts 3 days. Pls help me to fix this immediately.

Hi, just got my wolverine v3 a few hours ago and there seems to be an issue with having Y attached to M6 Which makes the M6 Button very temperamental and laggy, especially playing Nuketown. Any advice or a wait for a patch would be highly appreciated. Please update this thread when available, Thanks so much in advance for reading, too.

Hello I have the blackwindow v3 tenkeyless tipping random stuff I use the space bar and typing random staff and also press enter 

So i just bought a kiyo pro webcam thinking it would be an upgread from my crappy c922 webcam from 2017. While the kiyo does look better by a lot. I can't seem to use anything above 1080p30 without heavy frame tearing in the game I am playing. Game claims it's running 244fps but it's feels laggy. Gpu and cpu not above 30% usage and only 3gb vram used. Pc specsRtx 4070ti 12gbR9 5950x cpu32gb ddr 4 4000hmz ram If anyone knows how to fix this please let me know. I'm half tempted to return it since this is just annoying.

Razer Blade 15 ,my keypad lights not working when i turn off the charger 

@Razer.Caziel I saw another topic that could help me with this issue. I bought a Razer Kraken 7.1 headset a few years ago, I tried to register the code I have for the headset in the new surround application, but the message of invalid code appears, could you help me with this issue?

Hello guys I have a RazerBlade15Advanced laptop and I owned for couple of years now and never had any issues with it. But recently I tried to start the laptop and now it won’t start at all no Led no Lights No fans noise nothing ag all , I checked the power cable nothing wrong , and I tried all the Razer troubleshooting methods none worked. So I didn’t used the laptop for long while maybe 6 months and now it won’t start and last time I used it had no issues whatsoever. I tried to connect Razer Support really really horrible customer service really unreliable and they very slow and all very difficult to contact them 1/10 customer service. is there anyone here experienced the same sort of issue here with their laptop?