Replies posted by Razer.TroyStory | Razer Insider

Replies posted by Razer.TroyStory

124 Replies

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skadooh
posted in Razer Support

Razer Viper Ultimate Charging Dock

skadoohCharging dock doesn't light up with RGB but charges fine. Also does not get detected in Synapse. Any ideas on how to fix this issue? Please follow what @FiszPL advised you to do. Repair your Synapse software by following this guide to fix this. If the issue persists, please PM me the device's serial number to look for other possible fixes. @FiszPL Thank you for advising @skadooh Thread locked to curb the conversation to PMs.

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2 years ago
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Gissmo50
posted in Razer Support

Lost Blackshark v2 pro Dongle in house move

Gissmo50I recently moved house and ive somehow lost my dongle to my blackshark v2 pro headset and i cant seem to find a replacement anywhere in the uk or on the razer site, any help apreciated Gissmo Unfortunately, there is no available dongle replacement for Blackshark V2 Pro. If you have further questions, please send me a PM. Thread locked to curb the conversation to PMs.

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2 years ago
zKAZMIKz
zKAZMIKzInsider Mini
posted in Razer Support

Naga pro wireless not working

zKAZMIKzI was in the middle of playing a game when my Naga pro wireless started stuttering then eventually quit working all together. I tried updating everything. The mouse is stuck it wont switch modes if i plug it in with the cable it doesn't read it doesn't show up on synapsis either. the profile light on the bottom is stuck on white. I even tried to hold M1 M2 and scroll wheel down nothing is working. was just seeing if someone here knew a fast way to fix it before try the warrantee. Having an interruption in the middle of the game is such a bummer. You may follow this guide to fix your mouse. Should the issue persists, please PM me your device's serial number to look for other possible fixes. I can use that to look for a new firmware update for your Razer Naga Pro. Let's continue from there. Thread locked to curb the conversation to PMs.

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2 years ago
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RosyBrownbitsystem754
posted in Razer Support

Razer Kitty Kraken sound crack ?

RosyBrownbitsystem754Hello and sorry for my English i'm pretty bad in English. my problem is: my razer kitty kraken work fine but some time (like every 5 secondes or often) i hear a little sound like a click or crack and very rarely I hear a very big and long horrible noise that scares me as if my heatset had fallen into the water, sorry if it's not clear I don't know how to explain it well i have this headset since about christmas and i'm afraid i can't send it back and it is in very good condition. Thank you in advance and have a good evening / day Having a crackling sound is such a bummer. For now, follow the steps in this guide to fix your Razer Kraken. Should the issue persists, please PM me your device's serial number to look for other possible fixes. I can use that to look for a new firmware update about your device. Thread locked to curb the conversation to PMs.

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2 years ago
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Kylechap18
posted in Razer Support

Connection to my razer Raiju app on my phone no longer works

Kylechap18I ordered the razed Raiju tournament edition last week for PS4. For the first 4 days I had no problems connecting the controller to the phone app to change button layout/ stick tension. Now for the last three day, every time I try to connect, it says no controller found. Thanks Kyle Ensure that your Razer Raiju is on Bluetooth mode. For now, follow the steps in this guide to fix your controller. Should the issue persists, please PM me your device's serial number to look for other possible fixes. You can also use a USB-C connection to connect your controller to the mobile app. Thread locked to curb the conversation to PMs.

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2 years ago
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Moojeab
posted in Razer Support

Razer Kaira pro for PS5, Microphone issue.

MoojeabI've owned this device for couple weeks, and found microphone issue which otherside people who talked with me are barely hear my voice (I've tested on Discord, Cell phone and Teams). Hence, I want to know that whether Razer have update new firmware to fixed this microphone or not? Try to detach and re-attach your microphone. Put the mic diaphragm in front and the air vent facing away from your mouth. For now, follow the steps in this guide to fix the problem. Should the issue persists, please PM me your device's serial number to look for other possible fixes. I can use that to check firmware-related updates. Thread locked to curb the conversation to PMs.

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2 years ago
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didtmddnjs
posted in Razer Support

Damaged code for surround sound

didtmddnjsAre there any ways I can get a new one? Are you referring to the 7.1 Surround Sound activation card? I can request a code generation on your behalf. Please PM me the damaged activation card and provide the following. 1. Full Name: 2. Email Address: 3. Mobile Number: 4. Region: 5. Serial Number: 6. Proof of Purchase: Thank you for the assistance @Sye_The-Vie Thread locked to curb the conversation to PMs.

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2 years ago
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JohannesJulius
posted in Razer Support

Chroma Deathadder Essential?

JohannesJuliusHello, is there any possible way to get my deathadder essential to a chroma mouse? @JohannesJulius The Vanguard is right. Due to mouse compatibility, it's not possible. For any further questions, feel free to PM. @FiszPL Thank you for advising OP right away. Thread locked to curb the conversation to PMs.

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2 years ago
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Yizy_98
posted in Razer Support

Razer hammerhead update problems

Yizy_98Hello , I bought recently the hammerhead true wireless and I'm having issues first of all the right ear bud does not work at all and when i connecte the headphones to the razer audio app it says need update click update says needs more 75% my phone says it has 80% sow turn off and on and reconnecting the ear buds tu update says there's a problem what can I do ? The device requires an update. Follow these steps to keep your earbuds updated. Connect the earbuds to your device to the Razer Hammerhead True Wireless app installed. Open the app and wait for it to connect to your earbuds. Tap the firmware update notification on the main screen. Follow the update instructions. Should the issue persists, please PM me your device's serial number to look for other possible fixes. Let's continue from there. Thread locked to curb the conversation to PMs.

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2 years ago
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tdsprouse
posted in Razer Support

Razor Atheris moves cursor to corner

tdsprouseBrand new Atheris (fresh out of the box), when connected with either 2.5G or Bluetooth, the cursor immediately moves directly to the upper left corner. I had already uninstalled the Setpoint software, but now even when i plug my previous MX Anywhere back in, that is fine. connect the Atheris, Cursor goes to the upper left corner. in the synapse software, it appears that the Atheris is connecting (moving to the corner), then disconnecting. Repeat. for what its worth, the SN is 632031H06001227. I'm on an Asus ROG laptop, with those drivers just updated, running windows 10. I suggest trying your device on another computer. Should the issue persists, please PM me your proof of purchase to validate the warranty status. I can use that to look for RMA options. Let's pick up from there. Thread locked to curb the conversation to PMs.

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2 years ago
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RystoF1
posted in Razer Support

Razer Lancehead scrolling

RystoF1Hi everyone, I just bought a Razer Lancehead mouse and the scroll wheel is acting weirdly : if I scroll it up or down nothing happen. To scroll, I need to click on the scroll wheel, to activate the scroll mode where the page is scrolling up if I put my pointer in the upper half of the page, and scroll down if my pointer is in the lower half of the page, which is not the way I'm used to scroll... I've already tried the mouse with and without Synapse 3 on my pc. Any clue ? Thank you I appreciate your initiative in doing those troubleshooting steps. It could be the hardware causing the problem. Can you try your mouse on another computer? Should the problem persists, please PM me your device's serial number to validate the warranty status and look into RMA options. Thread locked to curb the conversation to PMs.

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2 years ago
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brand0ff_
posted in Razer Support

Activation Code for Razer Surround 7.1

brand0ff_Hi, I recently bought the Razer Blackshark V2 X that came with a scratch card with an activation code for Razer Surround 7.1. Unfortunately, the scratch card got damaged and half of the code cannot be seen. Is it possible to get a replacement code? Yes, it is possible to get a new code. I can help you request code generation. Please attach your damaged activation card and fill in the following: send it via PM. 1. Full Name: 2. Email Address: 3. Mobile Number: 4. Region: 5. Serial Number: 6. Proof of Purchase: @FiszPL Thank you for advising @brand0ff_ to prepare the following. Thread locked to curb the conversation to PMs.

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2 years ago
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KassiBoy97
posted in Razer Support

Huntsman V2 volume wheel works as a scroll wheel

KassiBoy97So im having a problem where the volume wheel only works as a scroll wheel, i tried remapping it in synapse 3 and that did nothing. im also having a problem where i have unplug and replug the keyboard to my computer at bootup to get it to work at all, capslock, scroll-lock and numlock lights also dont work before i reconnect the keyboard to my pc. Make sure to plug in your device directly to a PC USB hub and not from USB hubs. For now, follow the steps in this guide to fix this. Should the issue persists, please PM me your device's serial number to look for other possible fixes. Let's pick up from there. Thread locked to curb the conversation to PMs.

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2 years ago
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pm2028h15903659Insider Mini
posted in Razer Support

Razer DeathAdder V2 Pro not connect to synapse 3

I appreciate your effort in doing those troubleshooting steps. Scan/repair your Synapse by following this guide. Should the problem persists, please PM me a screenshot of the error to validate things from my end and give a proper solution to this matter. Thread locked to curb the conversation to PMs. pm2028h15903659Hi, last week my mouse stopped showing synapse3, I updated everything, reinstalled the drivers, but it didn't help. I downloaded the file - Device Detection Troubleshoot Tool 1.0.0.7 and followed the instructions, but also nothing. FirmwareUpdater also didn't help me but usb bluetooth connected, the next step of cable connection no longer worked. We tested the mouse on two other devices, one did the same and the other wrote an error - USB DEVICE NOT RECOGNIZED - the last usb device connected to this computer is not working properly and windows did not recognize it. I don't know what to do anymore. Thank you for answer. I appreciate your effort in doing those troubleshooti

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2 years ago
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AndyFerguson
posted in Razer Support

Huntsman V2 stops working when Synapse starts

AndyFergusonHello, Just got new keyboard today. Huntsman V2 Analog. Works fine when synapse is not running, but as soon as I start synapse, it stops taking keyboard inputs. I have tried uninstalling synapse and deleting all associated files and reinstalling, but same issue. Windows 10. I've spent hours now trying to figure this out. Anyone help? Thanks Does Razer Synapse recognize your device? For now, let's scan/repair your Synapse by following this guide. Should the problem persists, please PM me your device's serial number to look for other possible fixes. Let's pick up from there. Thread locked to curb the conversation to PMs.

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2 years ago
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NovaDev
posted in Razer Support

My Barracuda X went missing.

Unfortunately, Damaged or lost items are not covered by Razer Warranty. Did you lose the dongle or the entire headset? I'm going to lock this thread. Feel free to send a PM. Thread locked to curb the conversation to PMs.

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2 years ago
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CarminePinkdailydata635
posted in Razer Support

mic not playing though

CarminePinkdailydata635for some reason, my microphone isn't playing through discord or razer synapse but is giving feedback if I listen to the device directly from the sound manager. Hey there! Ensure to choose the Razer device as your primary input on discord settings. For now, follow this guide to fix this. Should the problem persists, please PM me your device's serial number to look for other possible fixes. Thread locked to curb the conversation to PMs.

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2 years ago
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cafeClaretrush840
posted in Razer Support

Razer Naga X randomly stopped working

cafeClaretrush840I haven't had this mouse even a year, and it suddenly stopped working. It's still getting power as it glows, but when I go to Devices and plug it in it quickly says "Driver error" then the mouse icon for it disappears. The drivers aren't even showing up in device manager, and there is absolutely no support for it on the Razer website, no updates, nothing. Thank you for helping OP @FiszPL. Let me take over from here. @cafeClaretrush840 What OS version are you using? I suggest doing a clean re-installation of your Synapse. Should the issue persists, please PM a screenshot of your device manager and look for other possible fixes. Let's pick up from there. Thread locked to curb the conversation to PMs.

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2 years ago
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LAPISLAZULIdailyIslamicG
posted in Razer Support

Barracuda X Mic Question

LAPISLAZULIdailyIslamicGHi everyone! I just got Barracuda X, I love the sound so far. My issue is... my Microphone isn't being properly detected by Windows. Discord detects it but it's sooo quiet. Windows doesn't give me the option to increase the level boost like regular mics. Does anyone know what I can do? Windows doesn't detect the sound going into the mic. Discord does. Thanks in advance! Try to use a different USB-A port, preferably a 3.0 port. For now, follow this guide to adjust the level boost of your headset. Should the issue persists, please PM me your device's serial number to look for other possible fixes. Thread locked to curb the conversation to PMs.

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2 years ago
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prudhvimd3v
posted in Razer Support

Razer Blackwidow v3 mini- wireless : Keyboard taking wrong input when pressing keys

prudhvimd3vMy brand new Razer keyboard is taking the wrong input while pressing keys. For example, if I press the "9 key" it is showing "5" on the screen. similarly, the issue is with other keys too. O key= t, L key=g, & < key=v. I tried all possible troubleshooting procedures like "Updating firmware", "Tried it on another computer", "Clean & Install razer synapse".Bluetooth, wired and wireless all modes of connectivity give me same results That's odd. Does the problem persist since you open it from the box? Please PM me your device's serial number to validate the warranty status and look into RMA options. Let's pick up from there. Thread locked to curb the conversation to PMs.

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2 years ago
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MaxAttack32842
posted in Razer Support

Where to Find Activation Code for 7.1 Surround Sound

MaxAttack32842I have just bought the Kraken X USB and i cant find the Activation Code and I have everything set up no problem but this Surround Sound thing wont work as easily. Please let me know where to find it thanks. You can find your 7.1 Surround Sound scratch card in the box of your headset. If you can't find your activation code, may I have your device's serial number? Let me check if your headset is eligible for a code generation request. Thread locked to curb the conversation to PMs.

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2 years ago
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Scrollz_
posted in Razer Support

Back Mouse button (Mouse button 5) not working on Deathadder V2

Scrollz_I've Tried to restart my pc hoping it would work, synapse works completely fine, and the other side button is in full function. Nothing changed, I didn't hit it or anything it just stopped working mid-game. @Scrollz_ When did this issue start to happen? For now, follow the steps in this guide to fix your mouse. Should the problem persists, please PM me your device's serial number to look for other possible fixes. Thread locked to curb the conversation to PMs.

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2 years ago
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RayneIsfallin
posted in Razer Support

entire row of keys bugging out ?

RayneIsfallin[]\\eiopqrtuwy this sometimes is repeated in my search bar when i try to use my razor ornata v2 it was working perfectly yesterday but today the entire row of keys wont work until randomly it seems like they are all pressed at once and then it just goes haywire repeating either a single key or all of them. my keyboard is kept clean all the time no dust or liquids near it and its never dropped or hit so i dont know whats happening. all the lights work perfectly as do all the other keys. could someone please tell me what could be happening. i checked marcros and there are non there and the ornata doesnt have a firmware update available. Try to do a hard reset to your keyboard by following the steps in this guide. Should the problem persists, please PM me your device's serial number to validate the warranty status and look into RMA options. Thread locked to curb the conversation to PMs.

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2 years ago
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clubautoRichLavender501
posted in Razer Support

razer blackshark v2 x microphone buzzing sound

clubautoRichLavender501When ever I test my mic it keeps buzzing, i cant hear my voice it just keeps buzzing. i just got the headset yesterday from amazon i need help Does the issue persist out of the box? For now, follow the troubleshooting steps in this guide. Should the problem resists, please PM me your device serial number and proof of purchase to look for RMA options. Thread locked to curb the conversation to PMs.

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2 years ago
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Timberwolfdomebest211
posted in Razer Support

Razer Naga X not working

Timberwolfdomebest211I bought my Naga X about a month ago and now it just stopped working today. It doesn't connect to my devices or synapse but the lights are on. I've tried reinstalling synapse but it didn't seem to work. When I switch usbs it will connect for a second or two and then disconnect. I would appreciate any help. Try to re-install your mouse drivers by following the steps in this guide. Should the problem persists, please PM me your device's serial number to validate the warranty status and look into RMA options. Thread locked to curb the conversation to PMs.

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2 years ago

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