Solved Threads

please help me to change my phone number because i lost my phone number

Hello. I am trying to register a Blackshark V3 headset but there is no sticker on the product or box as shown in support resources. There are numbers embossed in to the left earcup but none denote s/n. There is IC, FCCID, CMIT ID and a sequence of letters and numbers starting R-R-RAZ- Which is which and why is everything so unnecessarily irritating?

Hi folks, I am looking to upgrade the storage on my 2021 Razer Blade 14”. In the specs page the maximum storage is listed as:  Storage (Maximum) NVME or SATA-III, Single Sided, expandable up to 2 TB SSD (M.2 2280)  Does that mean I have two slots and can add one 2TB SSD per slot for a total of 4TB or can I only add a second 1TB SSD for a total of 2TB?Not sure if the Maximum is per SSD or all SSDs 🤔

I recently purchased a 240mm Hanbo from razer directly from the website.  When i had initially installed it, it worked fine.  It read out the CPU temp and clock speed.  The fans also were able to auto regulate themselves quite nicely.  After about a week or so, it somehow stopped reading the CPU temp and clock speed.  First thing i did was troubleshoot.  I checked the forum beforehand to see if there were any working solutions.  Here is what i tried:-all cables are securely plugged in-even when directly plugged into the board and not into a splitter, it still doesn't read.  -i checked to see if i needed new drivers for the Hanbo from razer, it is up to date.  -i reset it to factory settings, still wont read.  -i re-read the instructions to ensure i did not miss a step.  nothing should be missing, -i even tried reinstalling synapse.  that didn't work either.  -my BIOS as well as HWMonitor are able to read CPU temp and clock speed, so its not the board or CPU.  Worth noting: the fans do

Hello all,When I connected my recently purchased Nommo V2 X Synapse warned me that I need update the firmware. My PC (desktop) doesn’t have an onboard BT adapter, the firmware updater didn’t allow me to proceed to the update. So I connected a BT dongle, the updater allowed me to get to the next steps. However when I get to the final screen the update button is not active. I’ve tried to connect both the dongle and Nommo to different USB ports, restarted my PC like 20 times and also downloded the firmware updater several times before each attempt. Can someone help me with this please?Screenshots for reference:Before connectint the BT dongle: Next button is inactiveBefore connectint the BT dongle: After connecting the dongle: Next button is active After connecting the dongle: Next button is active Following the instructions, no issues yetFollowing the instructions, no issues yet Final screen, update button is inactive even though the speakers are on and in PC modeFinal screen, update butt

Recently I got a pc my uncle gave me the keyboard as a gift and I’ve been trying to use it since but nothing works I’ve tried everything I’ve been able to find online related to my issue but nothing works the pc sees it it registers it as a keyboard and it shows up on synapse but none of the keys work only the volume scroller works but everything else doesn’t I have no clue what’s going on if it’s broken or what I’ve tried all ways of connecting it Bluetooth, the dongle, wired nothing it only shows up on my pc when it’s wired never any other time I’m defeated I don’t know what to do or what’s wrong 

I read in the monthly giveaway that I Need to be Insider to Receive the Silver but im Insider mini and I don’t know how to Level up 

I keep getting the error "There was an unexpected error, please reload the page and try again" and not receiving the sms code

Since the release of Windows 11, no solution has been provided and users have been victimized by Razer. Support for Windows 10 has been discontinued recently and there is still no solution! The sound effects that work in Windows 10 do not work in Windows 11. I contacted Razer support SEA HQ headquarters and they said they would solve the problem, but no solution was found and the same problems still persist. Even though there was nothing wrong with my headset, I requested a replacement upon the advice of the Razer SEA HQ representative. And they replaced my headset. But the problem still persists! Razer doesn't want to admit there's a problem with Synapse 4! Synapse 4 installs THX drivers in Windows 10, but it does not do this in Windows 11!  I asked Razer SEA HQ to give me the Razer Barracuda Pro drivers, but they insisted that Windows Update installed it automatically. If it is installed automatically, why can't I see an application related to THX in Add/Remove Programs in Windows 11

I bought a headset and had the following application key:H7C84-7CN36-NA249-HRY3QI formatted my computer and it's now invalid. Could you provide me with a new one?Here is the description of my product along with the serial number:AC2119D17602796RAZER KRAKEN XLITE 

Hi I lost my dongle for the viper v3, when I got the box. Could I replace it another one? I have the box and everything.

Lots of issues on my DeathStalker v2 pro. I have theKeyboard: DeathStalker v2 proMouse: Deathadder v3 proHeadset: BlackShark v2 pro wirelessAll new. Not more than 1 week old. I had read the same somewhere that if there are 2 devices connected, it gives an issue.So, as per this video:https://www.youtube.com/watch?v=_uoqS_7RQTI I did the same. all my firmware are upto date. No issues with mouse or headphones. keyboard is connected to the mouse dongle and is using a single dongle to connect via Hyperspeed.All connected to USB 2.0 ports. Although improved,I still keep getting isssues with random unresponsiveness on key press for a few seconds Random reconnections. and kind of renders the keyboard unusable. Keyboard Flashes white before this happenes Very rarely one keypress equates to multiple keypresses and results ion multiple characters on screen. Continuous keypress doesn’t work at times. especially ingame. e.g. pressing ‘w’ for movement doesn’t result in continuous movement Really sur

Lost the dongle for model number RC30-027101 Mamba wireless. I have looked everywhere and am heart broken. I do have the cord still and am using that way, but would like to go wireless again.Is there a replacement dongle for this model or a reach around that will work? Thanks muchLinda(old school gamer since windows 98)

I can't get a code for using the THX SPATIAL AUDIO program on my headphones, after registration I was given only 2 days of trial use, but as far as I know, either a code or a full subscription to the serial number of the product, should go to this model on website (Razer Blackshark V2)

I'll try to be brief but this problem has been troubling me for about 8 hours now, so an explanation is necessary. I apologize in advance if the text seems awkward; English isn't my native language.The issue is that when I connect the headset via USB Sound Card, it doesn't produce any sound at all, while the microphone works only briefly after turning it on (for about 10–20 seconds) before stopping as well. After spending 8 hours trying to resolve this issue, here are some conclusions I've reached, listed point by point for your convenience:1. The headphones themselves are fully functional. They passed certification without issues on the official website and work perfectly fine when connected directly through a 3.5 mm jack. It's worth noting that the Sound Card itself also appears to be working properly because when it's plugged into another Windows 10 PC (mine runs Windows 11), the headset reproduces audio through the USB port with no additional settings required.2. All volume sliders

I Purchased a Razer Kraken X Lite headset a couple months ago and in he beggining it worked fine, but in the past month the microphone stopped working.It simply doesnt appear when I connect the audio Jack, the microphone works fine on Console when i use only the One 3.5 jackBut when i Use both of the jacks on my PC the microphone doesnt work 

I can’t change my phone number. I have no longer access to it

hey my Old phone number is not using anymore and not able to change to new phone number. Email is still working. can you pls help me?

I bought blackshark v2 x from a seller.I tried to register the headset on Razer's website, because I did not receive the activation code card.When I write the serial number and submit it was shown registered, asked the seller they say they'll check with the warehouse but still no response…Can someone help haha

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you.

My basilisk v3 is not working because of the infinity scroll and that was the only reason i got the mouse and i think its a software issue because when i installed synapse it bricked my mouse and worked 4 hours on it to realise it was the scroll wheel

Would be nice if the mouse can be connected with a smaller usb dongle instead of the hyper polling dongle for mobility.

Hello,I’m experiencing a connectivity issue with my Razer BlackShark V3 X HyperSpeed headset.When I switch the headset to Bluetooth mode, it connects to my Bluetooth device normally.  However, even after I turn off Bluetooth on that device, the headset **does not switch back to the 2.4 GHz dongle connection** — it stays stuck in Bluetooth mode, constantly searching for a Bluetooth device instead of reconnecting to my PC.The only way to reconnect it to the dongle is by **plugging the headset into my PC with the USB-C charging cable**, waiting a few seconds, and then unplugging it.  After doing this, it connects properly to the dongle and works perfectly.  If I power it off and on again, it continues to connect to the dongle with no problem.  But once I use Bluetooth mode again, the issue repeats — the headset won’t detect the dongle automatically until I do the cable trick again.Since the BlackShark V3 X HyperSpeed has **no physical button to manually switch between Bluetooth and dongle

I placed an order about a week ago and the product arrived a few days ago (razer cobra pro) but I’ve yet to see any emails regarding redemption of the system override skin

can anyone help me with this i can't make any transactions and been trying to find my old authentication codes and backups but its really lost