Solved Threads

I make a lot of use of Upscaler after cleaning up images. Today (May 22) I have not been able to get a single image to upload to it. The image seems to upload, but returns blank at the end of the process; no error text is generated during the process. It “thinks” for less than 5 seconds. All the blank space in the image is the blanks it keeps generating I suspended my firewall with no effect on the issue.I suspended Windows Defender, no effect. Re-installed AxonRebooted 3 times (IYKYK - but literally I did)  

I am experiencing an issue with the S key on my on Razer Huntsman V2 Analog. The key does not respond when held down—it only registers a single input regardless of how long I press it. This makes it unusable for actions that require holding the key (e.g., moving backward in games).I have also tested by reassigning the S key function to other keys using Razer Synapse, but the issue remains. No matter which physical key I assign the S function to, it still does not allow holding—it only responds once per press.Could you please advise on how to resolve this issue?

The bottom right edge of the skates of razer death adder essential is sticking out and causing hindrance while sliding the mouse around. I noticed earlier when I bought this product on 30/10/2024, that edge of the mouse sakes was not aligned perfectly. It was little extended out but it didn’t felt like that big of an issue as I believed they are stuck with a strong glue.Now after some use when I slide my mouse on mouse pad it leaves the scratch marks on it because of that unaligned edge of mouse skates. I don’t know where to raise my problem , So I have put my problem here. I can provide further details regarding Invoice. I have been using and handling my product very carefully there’s no harm dealt by my end. Please help me and accept my request to repair or replace this product. 

I recently attempted to make a purchase on your website for THX spatial audio using a 50% discount code. I successfully applied the code, and the discount was reflected in my cart. However, when I proceeded to enter my payment details and tried to complete the transaction, the payment failed, and I received a message saying the payment was unsuccessful .When I tried to place the order again, I noticed that the discount code no longer works—it says the code is invalid or already used, even though the payment for the original attempt did not go through.I would really appreciate it if you could assist me in either reactivating the original code or providing a new one so I can complete my purchase.Please let me know if you need any further details from my end (e.g. the code used, email address, or timestamp of the failed attempt).Thank you very much for your help.

My left ear cushion got a problem, and I can’t seen to find any way to solve on the internet.Then i tried talking with the support, howerver I need the serial number, I don’t know if it is hidden under the ear cushion or anywere else, it says it is behind left ear cushion but cna;t seen to find it/Also I don’t want to remove the ear cushion without any unnecessery need.Thanks for the help.

This is a follow up to this topic: no Synapse detects DeathAdder Essential. Razer.Aero asked me to post Hardware IDs from DeviceManager:HID\VID_18F8&PID_1286&REV_0100&MI_00HID\VID_18F8&PID_1286&MI_00HID\VID_18F8&UP:0001_U:0002HID_DEVICE_SYSTEM_MOUSEHID_DEVICE_UP:0001_U:0002HID_DEVICE and the proof of purchase (https://drive.google.com/file/d/1BH4V-0cFTrqq1b3jGU_Z-KHhBiG9psPp/view?usp=sharing)FizPL asked me to post a picture of the mouse 

Please help. i want topup my game

As the title says, mine stopped working. The mouse is turned on and The RGB still works and blink and all but the mouse just doesn’t work. I can’t connect it via cable, when I plug in the receiver it says “Device is switched off” on the Razer Synapse. And when I try to connect via bluetooth it just doesn’t work, it doesn’t go into detectable mode. Someone please help

Hello! I bought a Blackshark V2 X from a “second-hand” app (Vinted). I wanted to register the headset, but it said it’s already registered. I really would like to use all of the extra functions of this great device. I hope you/we can find a solution for this unpleasant situation.I look forward for your quick answer! :)

i bought an ingame item with a giftcard but its still says pending even though i bought it hours ago.

Dear Razer Support,I hope this message finds you well. I’m reaching out because I’m having trouble registering my Razer Blade 16 — the system does not seem to recognize the serial number. Could you please assist me with this issue?

Without even pressing the 9 key the number 9 will be inputted sometimes once followed by a few more randomly, other times it will hold down the 9 key (the key’s switch is up so shouldn’t press the key). I have tried using a different USB port, reinstalling razer synapse, going into device manager to update drivers and tried running a command in command prompt. As I am writing this the number nine keeps being inputted resulting in something like this 999999999999999999999999999999999999999999, it seems to be triggered randomly sometimes but if I press the nine key nothing will happen until a second or so later when it spam inputted even if I take my finger off the key. It seems to stop when I press the 9 key again but that doesn’t always fix it. If anyone has any ideas on how to fix this please say. Thanks

Hello,I can't update my phone number. It tells me that my account has been temporarily blocked. I have made credit purchases and can’t use them because I need to add my phone number but it tells me that it’s locked.I would like to unlock it.I have not received a response from support yet thank you

I am having trouble getting the marvel rivals chroma app listed here https://www.razer.com/chroma-workshop#--games--look--bmV0ZWFzZS9tYXJ2ZWwlMjByaXZhbHM_-_ to show up. i have launched the game several times but it does not work. additionally,  it is already listed on the workshop, but elsewhere i see that it is supposed to come out on april 18.is the marvel rivals chroma profile currently available, or will it be available later? additionally, if it is currently available, what steps should i take to try to make it work?

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email.  However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code

I need help. I cant proceed any top up attempt because i cannot receive otp. There is always an unexpected error whenever im trying. How can i change my mobile authenticator to google authenticator.

I recently bought the Razer DeathAdder V2 X Hyperspeed, and according to the official product description, it supports onboard memory for saving custom profiles. However, in Razer Synapse, I’m not seeing any option related to onboard memory or profile storage.Because of this, I’m unable to save custom profiles directly to the mouse for use on other systems, which is a key feature I was expecting. I haven’t updated the mouse firmware yet—could that be the reason? Or is there something else I need to do to access onboard memory for this specific model?Any help or suggestions would be appreciated!

my razer deathstalker randomly started repeatedly disconnecting and reconnecting and would not stop. windows also gave me a notification saying “The last USB device you connected to this computer malfunctioned, and windows does not recognize it.” how do i fix this?

 I use Logitech G13 for 3D modeling, but it’s dying. The plan is to replace G13 with Tartarus V2. Common navigation commands in 3D modeling programs use hold mouse button and a modifier. Synapse can’t do Mouse functions with modifier? or Google AI is malfunctioning? I tried creating macro for it and it’s not working so far. :(​​​​​​ 

Need a code for 7.1 surround sound my my headphone code is already registered by someone ((( please send me the code for this equalizer

I bought Razer headphones when registering, they wrote to me that the product is already activated, the headphones are absolutely new, help and unbind them and I will try to register them again. (code HN2151D25003754

Hello Good day, I already registered my razer product and its already been a week and I cant receive the activation code from my email. I already check spams and promotions etc. I received other forms of racer codes such as changing my password but when im asking an activation code. I cant receive them,

Hello, I need helpI bought a Wolverine Ultimate for Xbox, but when I try to change the button assignment, the screen stays gray and I can't change anything. I've tried on my Xbox and PC, and also updating the controller firmware, but nothing works. I saw other users had the same problem.

My charging stand flashing orange rapidly when I put my controller on. I tried to unplug it and wipe it with soft cloth as recommended in user manual.Controller seems not charging. Please advise