Solved Threads

Firstly had multiple issue getting the game specific lighting to apply from a game profile.Razer Synapse applied the colours at first then went to a default adaptive scheme when the game launched but the buttons worked as expected Then I uninstalled and re-installed and the fault continued to persistI turned off Chroma Apps after some internet searching and the colour scheme worked, but the buttons still responded to my desktop profile despite having no assignations in the game specific profile I want the colour scheme and buttons to work - the support videos do not cover this anywhere Also the app itself is slow when loading the individual tabs and it shouldn’t be with the connection speed I currently have.So in summary:Laggy app loading devices and settings Gaming profiles do not perform as expectedFeels like the competent and expensive Razer input devices I have are not performing to their purchased functionality

I bought this Razer Viper V2 Pro in an app that is called "Shopee" and we bought it from a store on Shopee named "Space Station" I bought the mouse on December 2023, Yesterday Morning my Viper V2 Pro was doing good and I'm enjoying while playing until Afternoon, When I connected my Dongle, It doesn't respond and cannot be detected by Razer Synapse even when I turn on the Viper V2 Pro, My laptop's USB Port doesn't have a Problem because I've tested it on different USB and they are working, The Viper V2 Pro doesn't have a problem because it's working when I use the USB Charger, but when I use it like that it's wired. Of course at the first place I bought the Viper V2 Pro for Wireless Gaming, but I don't want to sell it because it's my Best mouse and I really love this Mouse. Also I'm a huge fan of Razer, I've tried anything, yet, It's not working. What should I do? (MAIN PROBLEM IS ABOUT DONGLE) please help

Hello Razer Support Team, I just bought the KRAKEN X LITE, when I unboxed it I could find the black card with 7.1 Surround QR code to register. I did register but i can find anywhere any card with an activation code, please help. im attaching photos from the inside of the box so you can see there is no code. 

I need help.I was playing valorant and suddenly my keyboard lagging. It’s moving by itself for a minute then completely shut down. No light up, not responding, completely nothing like it suddenly just die. I tried unplug and plug it back to my computer but it just didn’t work.  I also did uninstall the app and install it back but still nothing work. I’m really frustrated because I purchased this keyboard not that long ago. How can I get it fix or have it take care under warranty. 

The problem is that on my Razer BlackShark V2 X, the serial number behind the ear cushions has been partially worn off. I can see the first 10 characters, but the last 5 are completely unreadable, no matter how hard I try. Because of that, I can’t identify the full serial number. Also, the scratch code for the 7.1 Surround Sound activation is missing from the box. However, I do have the original receipt, the box itself, and everything else that came with the headphones.Is there any way to retrieve the 7.1 Surround Sound code in this situation?I bought it from an official seller.

Hi, I just bought my razer deathadder V3 pro, I connect mouse with dongle or cable but still max Hz which I can use is 1000Hz. There is no option for pick the 4000 in synapse. I am using win 11 x64, Usb 3.1 for dongleI have updated firmware, latest synapse and all updates for windows 11.

I have connected my Razer BlackShark V2 X using the 3.5mm port and i can hear the sounds through the headphone but the headset mic is not being used and instead laptop mic is being used.

I bought Kraken V3 X headphones when I activate 7.1 sound I get the error "invalid activation code"my mail (removed for security purposes)

I just bought some Blackshark v2 X headphones, but when I try to start the THX Spatial Audio program it tells me that I need an activation code. I enter the code that they sent me to my email and it tells me that it is invalid.

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

I have bought the razer deathadder V2 x Hyperspeed , but the onboard memory profiles are not working. It works till the synapse app is running, as soon as I close it the keys return to default settings 

I am copying this from another user because I am having the exact same problem and I am at the same state after trying a good bunch of things >> I am unable to activate WiFi on my Razer Blade 15 Advanced 2019 (Intel Wi-Fi 6 AX200 160MHz). Whenever I try to enable via the Windows control panel, the switch toggles to "on", sits there thinking for a while and then turns "off". When running the network troubleshooter on that adapter, it says that the Wifi switch is turned off. However, as far as I can tell, there is no physical WiFi switch, and no function key switch to disable WiFi. This used to work just fine, and this problem came up recently.I have disabled and re-enabled the wireless device. I have uninstalled the device and reinstalled it. I have updated to the latest wireless driver from Intel. None of these have resolved the problem. Has anyone else seen this, or are there any suggestions to fix it?

My Blackshark V2 Pro 2023 had been working fine for a while, only recently has the right speaker stopped working properly when it is used wirelessly. When i plug it in, its fine. When i uninstall the device and reconnect it, it works fine for a few moments before going back to the same issue. Sound does still play from the right speaker, its just really really quiet. I have already made sure that the audio balance is correct and updated the firmware. 

mainly applying to the left side of the keyboard, “W, A, S, D, and Space-bar” is the biggest issue with repeated typing or no responsive. bought this keyboard last year and have not had any issues up until now.(*edit) have already updated to latest firmware, tried safe mode, and took off store demo mode.Model:RZ03-0470Serial:IO2346F88200732

Hello,I’ve had my Blackwidow V3 unplugged from my laptop for a couple days and when I plugged back in and turned on my laptop I’ve come to realize that Left Shift isn’t working.I went into Synapse 4 and saw that it was named “Umschlat” ,which appears to be German?, anyway, my Right Shift works just fine and is named the correct way (Shift Direito), though a while ago it also had some issues.I’ve already installed a fresh version of Synapse and tried resetting the keyboard.Can some help me out on this?

I cant change my phone number because I change my number and no longer get the OTP can anyoe please help me?

I like to keep my desk clean and move everything to clean the dust at least once a week. But I do it more often when the weather is nice and I open the window to enjoy some fresh air as this brings in some extra dust. But I'm not sure how to clean my mouspad now that I've had it for a few years and I'm seeing some dirt accumulate on the bottom of my mouse. Pretty sure that I've got some dead skin cells in the surface texture. Should I rinse the surface with water and let it dry? Should I use a soft hand soap or just water? Or is there a better way to get my mouse pad back to mint condition?

I ordered a Razer Viper V3 Pro white edition, but the order status says "Received." It should say "Processing" or something similar, as I just placed the order and haven't received the product yet. Why does it show "Received"?

This means: This product is already registered, if you have not registered it, please contact support.Hello! Dear Customer Service, I really appreciate Razer products and want to enjoy them to the fullest.But unfortunately, an unfortunate misunderstanding arose, I have both the box and the card and the cool headphones blackshark V2 X green edition in my hands. But I can't enjoy the 7.1 sound, because my code has already been activated ((((Please help me, I really want to enjoy all the quality of Razer products and recommend them to my friends. I am ready to provide new photos of products and documentationSincerely, Your client Alex 

CADE O SUPORTE GENTE? TROCAR NÚMERO DE CELULAR EU PERDI O OUTRO

Razer blackshark v2 special edition var girdiğim aktivasyon seri kodunu kabul etmiyor alta koydugum hatayı veriyor yeni bir kod almayı talep ediyorumYour Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products

Hey Razer Community,I'm facing an issue with my mouse's middle wheel button. It works perfectly fine when Razer Synapse is open, but the moment I close Synapse, it stops working. This happens consistently, and I’m not sure what’s causing it.Has anyone else experienced this? Is there a fix to make the middle mouse button work even when Synapse is closed? Any help would be greatly appreciated!Thanks in advance!

I have just buy the blackwidow tenkeyless and i cant register itUnrecognized Serial NumberPlease double-check similar characters such as:"I" and "1""O" and "0"pls help me

I can't speak to the microphone on my Razer Barracuda x

Hi! I’ve ordered a new keyboard yesterday and I’ve got the email confirmation about the order but I can’t find the invoice. In the support FAQ it states I can print the invoice from the order page but there is no invoice in the order.