Solved Threads

First of all, I apologize for my bad English, I want to ask a short question, there is a problem with my keyboard and I want to contact razer, I contacted razer assist at the time, "Elaiza C" took care of me, now I want to contact support again, I think there is a problem with the switches on my keyboard, and the reason for this is that I am seriously experiencing this problem on the "space-e-n-m-r" keys, especially when I write these problems quickly and when solving bombs in games like csgo valorant. It really gives me trouble, I want to change it before the warranty is over, but I don't know how to contact razer, can you help me?editkeyboard model: Razer Blackwidow V3

i just brought a razer RAZER BLACKSHARK V2 X - WIRED GAMING HEADSET - GREEN - FRML PACKAGING does it support thx spatial audio?

I just bought the Razer BlackShark V2 Pro (2020) - Black USB Wireless Transceiver since mine got destroyed. I am trying to pair it, but I couldn’t. It says plug in the USB. I plugged it in. Then it says. Plug in the headset. I didnt understand what you meant if i should plug in a micro usb (the charger or the 3.5 mm audio cable that comes with the headset). When i said that i used a micro usb i used a random one (not razer’s). I just want to know if i should used razer’s micro usb (charger) or I should do something else.

Hello,I bought a Huntsman V2 Linear almost 2 years ago to the date, and today when I woke my computer up out of sleep, the keyboard seems like its receiving no power. All keys are unresponsive, none of the lights come on, and it is not recognized in Synapse. I have tried switching to other USB ports, ones that I know are working with other peripherals. I tried the “exit demo mode” tip on other posts. Does anyone else have more tips? I’ve been buying Razer products for over a decade and they usually last way longer than 2 years, so I’d be shocked if it’s just dead.

Hello Razer Community! I got my headset  and tried to install synapse v3 but it doesn't Detect my headset, I tried many things... I updated my driver / reinstalled / also tried version 2 / v3 beta / I watched many youtube videos but nothing works. I dont know how to fix this we cant use razer synapse with blackshark v2x ?  

I brought a razor gold card and discovered the codes on the card are missing! What should I do

Okay so i downloaded the new Razer synapse beta and when i turn on my PC it detects my headset it shows that is detected and turned off but when i turn my headset on its still shown as turned off i tried reconecting the usb again and it shows it up and starts as normal i tryed leaing the headset ON and then pulling the usb out and put it back again and it works but when i restart my pc its the same it shows that the headset is turned off or it trys to detect it 

when I connected mouse to computer, a software installation wizard showed up to install software. I closed it. and now I do not know how to open wizard again. I disconnected and connected again but it does not show up.

So I had bought my Razer Hammer head True wireless Gen 2  November 29 2023 and as of a day or 2 day I had gotten one of them damage to water and bought them from Amazon and sadly did not have the warranty I thought I bought it and I am hoping to find out if there’s anyway I can get them repaired or replaced since I have day them only 129 days 

Realice 3 recargas y no me llegaron los diamantes para que por favor me ayuden con eso 

I just got the Razer Stream controller.  The lightroom profile does not work.  I found an article online from loupdeck which pointed to a lightroom-loupdeck plugin to be installed into lightroom.  I downloaded the file but it wont install into lightroom.Any ideas on how to get the lightroom profile to work?  At present none of the buttons do anything.

Hi guys. I was looking at the new Blade 16 and before I buy, I was wondering if the USB-C Thunderbolt 4 port would work with specifically the valve index with a USB-C to DisplayPort adapter / if the port was connected to the GPU (?? I think that’s what I’m looking for! Please correct me if wrong lol) I’ve been trying to search all over but I have no answers yet.The specific model I was looking at was: Intel Core i9-14900HXWindows 11 Home16" QHD+ 240Hz OLEDGeForce RTX 409032GB 5600MHz RAM, 2TB SSD If this DOESN’T work, is there a different model of Blade that would? Preferably one with a 40-series in it. tyvm

I tried deleting but its not worked it cannot finds rzappengine I looked the internet ı copied locatin but that location not created. I look the program files there is a rzappengine installer but its not working. Sorry I can’t change language but its simply says ...exe can’t found.

I ordered the wrong mouse and have not received it yet (I don’t know if it has been shipped or not).  So, I tried to make a return using the provided prompts for returns, but I get en error message stating that is does not recognize the order number.  I tried to get help via chat or support ticket, but it is asking for a serial number which I do not have.  I would like to cancel the order but cannot find where I can speak to someone.

i had a problem with loading my gold card so i contacted razer support, after taking all information of the card he asked me to wait after 2-3 working days and he would fix the card and get back to me, It’s 3 days and i haven’t gotten a positive feedback, i dont know what’s going on 

Hello dear Community members. I have purchased Razer BlackWidow V4 pro 100% keyboard with green switches. In Razer store i found that there are orange switches. i want to change from green to Razer orange switches. Is it possible to do it in my keyboard? i do not know if they are hot swappable

I’ve bought Razer Barracuda this January and recently about two days ago, the light indicator is not blinking/turned on while charging. The light indicator works fine when  i turning on/off the headphone, pairing bluetooth, switch mode etc. And i thought it’s firmware issue, so i checked for updates. But then, when i tried to update it to 1.5.0-1.02.00 versin, the updater gave me this error (attached) and my razer suddenly disconnected. Tried to reconnect and update again but still the same. Anyone have experienced this? Thanks in advance! 

Since the release of the RTX 40, previous series (RTX 20 and 30 series) are out of stock and/or priced beyond normal, is it Core X Chroma compatible with the RTX 40 (mainly RTX 4070 Ti)?Thanks

Whenever I try to purchase steam wallet with Rezer gold, it keeps on automatically cancelling the transaction. I tried clearing cache and cookies but I'm still having the error. Can anybody help please?

Hi everyone please help me regarding my purchase from razer gold to steam wallet code :((((( why is it always keep transaction cancelled?

I just bough a Kraken V3 and registered it to get the code but I just got an email which says that the device was registered with no activation code

Hi guys,I’m using RAZER CORE X as eGPU w/ Win10 64bit note PC.Does anyone know whether it is possible to use NVIDIA Tesla V100 16GB PCIe or not ?I’ve granted list of compatible cards, but coud not find any Tesla.Thanks in advance. 

I live in Malaysia, and I recently came across a call scammer that used my mobile number to purchase Razer content without my knowledge. Does anyone here know who to contact specifically in the Razer team in order to ask for a background check and possibly suspension of the scammer's account? My phone carrier company informed me that the transaction made for the Razer content is valid and that they cannot refund it to me, which isn't my purchase to begin with. Please,the scammer has charged multiple unwanted bills under my phone number,and I need help finding out the scammer and stop them. If you know how to contact the Razer team via email,let me know, so I can send them proof of the illegal transactions.

I have an early 2020 Razer Blade 15 Studio Edition RZ09-0330Q (Win 10) which’s been working fine until a couple days before when the battery stopped charging.I was playing Forza Horizon 5 at the time and noticed a remarkable drop in frames. Thought it could be network issues and moved on to do my work while on battery. After 1.5 hours, the battery depleted the computer dozed off (which was expected). Upon connecting the charger the device did turn on, but the battery was not charging. The charging brick’s green light is on, but the one on the laptop stays off.The memory bar won’t go past 1% and reads ‘plugged in’. Here are the things I’ve already done to no avail:> Deleted battery drivers and rebooted the machine. 8 hours off and another 8 on power. Nothing changed.> Opened up the bottom plate to inspect the battery condition and the internals. Everything seems fine. No swollen bits.> Plugged in my MacBook’s 65w USB C charger. No recognition (Though I didn’t expect this to wor