The Razer Armory

Hello :) Ive used my Viper Ultimate for a long time now, but since a couple of weeks it keeps frequently discontecting…Ive tryed the Pairing Utility, but it doesnt work, keeps flickering on and off. Is it somehow possible to get a replacement Dongle for the Viper Ultimate (removed serial number)? Thanks in advance!

Hi everyone,I wanted to share my recent experience with the Razer BlackWidow V4 Low-Profile TKL HyperSpeed and voice my frustration regarding a major issue with this model.I am a long-time Razer fan—my setup currently features two Razer mice and a Razer keypad. Naturally, I wanted to complete my ecosystem with a low-profile keyboard so everything would run smoothly under Razer Synapse.Unfortunately, the experience has been a complete nightmare: 1st Unit: Bought a few months ago on Amazon. The battery stopped charging completely. The moment I unplugged the USB cable, the keyboard died instantly, even with the solid green light on. 2nd Unit: Received a brand-new replacement from Amazon today. Straight out of the sealed box, it suffers from the exact same defect. No charge accumulation at all. I reached out to Razer Support, but after going through basic troubleshooting, they asked for a video recording of the issue. Between work and daily commitments, I simply don't have the time or se

Any reason that the Hyperflux V2 Pro has never been available in Canada? I cannot find anything official from Razer on why that is.

I’d like to hear from the Razer community about the best practices you use to optimize gaming laptop performance.I’m particularly interested in settings that can help maintain stable FPS while keeping temperatures and background resource usage under control. GPU settings, power profiles, cooling, and software optimization can all make a noticeable difference.What settings or optimization techniques have worked best for you? Are there any Razer-specific features or settings that you recommend enabling or adjusting for better gaming performance?I’d be interested to hear what other Razer users have found effective.

A few weeks ago the color red in my ALT CTRL WIN and SPACE keys has stopped working. I have replaced the LEDS, and no dice. It still displays the same symptoms. (Yes I have tried resetting the profiles on the various razer apps, and I have updated the firmware as well) I'm at the end of the line here, so if anyone could help it would be appreciated!

Good day everyone, I have an issue with my nommo V2 pro Subwoofer. It seems to be dead for me and I think that the synapse update is the cause for this. Once synapse updates, something is not working properly. This time the subwoofer but it feels like more of an issue than it usually is. My speakers a working fine but the subwoofer is dead. Of course I tried to check the pairing, firmware, cables and the little button in the back but nothings happening. No green light, nothing.If anyone has similar experience with this or an idea how to fix it by myself before contacting support, I’m happy to hear.

Hi Razer.I bought my Razer V2x around 1 year ago and I just found out that I need an Activation code for achieving my Headset’s full potential..But When I removed my ear cushions,the numbers were damaged.Now I need a New Activation code.I am giving you my proof of purchase. 

Good Luck!

As per the title, for some reason when i use the middle button on my mouse and click it in, my PC is no longer registering the input properly, and this started happening a few months ago but have just been living with it. I have tried removing the device from my PC completely, as far as uninstallation and such, as well as reinstalling the software and drivers, and just have no idea what is going on. I did also try with and without Synapse just to see if it made a difference. The programmable side button had stopped working for a little bit as well, but just recently i noticed i was able to use it again so im not sure if that means my mouse is having a defective issue or what. Has anyone ever experiences this and found a fix? it is less than a year old so i should just use the warranty on it, but would like to make sure it is for sure not just something on my end. I also am running Windows 10, have tried in every game i have and used the mouse on my PS5 with MW2 and had the same issues.

My Razer DeatherAdder scroll wheel does not consistently work when scrolling up or down.  When scrolling it bounces around and may go down when scrolling up and vice versa.  It has been doing this for awhile and I have been dealing with it, but thought I would reach out to see if there was a fix.  I performed all the tests, firmware, testing on another computer, using compressed air, etc…  My device should still be under warranty and I do have a video available showcasing the issue (which I am sure Razer is aware of already..) Thanks!

I’ve been thinking of getting a short cut keyboard and am choosing between Tartarus Pro and Wacom’s short key remote.I was about to get Tartarus Pro, but read that it’s incompatible with Mac OS (using Wacom Cintiq Pro tablet) and it’s a pain to get it working.One thing that makes me think twice on Wacom’s remote is that I have it at work and the way keys press is a bit stiff, also not as easy to position it as it’s small.Does anybody here use Tartarus Pro on Mac for Clip Studio paint shortkeys, using a Wacom tablet?What do you recommend?

I just got a new Kitty V3 Headset, I plugged in the headphone jack, and they worked great! The onyl issue is that I cant seem to get the Lights working. I tried using Chroma and Synapse but they didnt really help. Maybe its due to the fact my computer dosent recognize it as a Razer device? Idrk, any help would be great, I did turn off dynamic lighting for windows too, so no luck there. thanks!

Quick question before I purchase a BlackShark V3 Pro: does it have a standby/low-power mode that it enters after a short pause in audio (seconds to a minute)? I do not mean the 15 minute auto-shutdown, but something less extreme. My previous headset had that ‘feature’ with no way to turn it off and it drove me nuts because the time it took to exit that mode was longer than some notification sounds, e.g. if I got a Discord ping after >10 seconds of silence I literally wouldn’t hear anything. I’d like to know about any similar features in the BSV3 Pro before I buy it

Hello,I'd like to ask whether anything can be done as a goodwill gesture, as I understand my warranty has now expired.Product: Razer BlackShark V2 HyperspeedSerial number: (removed serial number)Original purchase: 04.05.2024, Saturn Aachen (receipt attached)Warranty replacement received: 30.08.2024The wireless dongle on this unit has failed. It briefly connects, then drops out, and Windows reports it as "Unknown USB Device (Device Descriptor Request Failed)" with Code 43. I've tested it across multiple USB ports, with two different cables including a known-working data cable from another device, and on a second computer — the fault is identical everywhere, so it isn't something on my system.The reason I'm writing rather than simply replacing it myself: this is the second BlackShark V2 HyperspeedI've had fail in exactly the same way, at exactly the same component. The unit I have now is itself a warranty replacement for a first one with the same dongle fault. Two units failing identical

I have the deathstalker v2 pro tenkeyless keyboard for about 6 months now and after all this time my keycap for the up arrow broke. I would like to know if there is any way to buy a new set of keycaps for this specific keyboard in general or to order a single keycap for the up arrow. 

Is there any info on if we’ll be seeing the V3/Pro this year?

I’ve recently had my Razer Naga Pro (V1) cable fail on me despite taking excellent care not to put stress on it. It no longer allows my mouse to be detected by my PC using any USB port, including all of the ones on the back of my motherboard. The mouse still works fine wirelessly through both Bluetooth and 2.4GHz with the included wireless dongle. I recently purchased a 3rd party version of the original cable and that has worked to get my mouse detected by my PC again.I would just like to know if anyone else has ever had their Razer Naga Pro original cable fail on them despite not doing anything that would damage the cable. I just don’t understand how the cable could fail if it has never had any stress put onto it. It seemingly died for no apparent reason. I also find it strange that it literally just died overnight all of a sudden. I would have expected a cable failure to start with intermittent disconnects over time first rather than just completely fail in one day after years of pro

Do I buy razer blackshark v3 x hyperspeed for 120. Or sould I pay 50 more to buy razer blackshark v3 normal

Anyone else still have this beauty?I do, and it still works perfectly just like it did back in 2016! 

Is it possible to order the new Razer keyboard with a Portuguese (PT-PT) layout?Hi everyone,I’m from Portugal and I’m interested in buying the new Razer keyboard, but unfortunately the Portuguese (PT-PT) layout doesn’t seem to be available on the official Razer store.Does anyone know if it is possible to order this keyboard with a Portuguese PT-PT layout?If it is possible, where would I need to place the order or who should I contact at Razer to request it?I’ve been a Razer customer for quite some time and I’d really like to get this new keyboard, but having a Portuguese layout is quite important to me.Thanks in advance for any help!

I'm coming back for you soon. I want my haptics back and I know how to read your logs now.  FIX CHROMA!

As the title suggests I want to replace my mouse’s side panel as its reliability has declined, is this a service you can provide?

I was away for 2 weeks, I come back and Synapse updates - now when I open “OBS Studio” immediately audio across my PC stutters and goes robotic - even YouTube videos start going half speed! HELP!! I’ve got a stream to do! I’ve made no changes in/to OBS and it was perfectly fine for years.I’ve tried updating OBS to the latest version. I’ve also completely uninstalled all Razer software/drivers, unplugged all Razer devices, restarted and installed Synapse from fresh - it has made no difference.What do I need to do to fix this?Thanks!