The Razer Armory

I’m from Canada and I wanted to preorder the Kraken Kitty V2 Gengar edition headset. I’ve seen people mention that it can ship to Canada but when I’m on the canadien version of the website it gives me an error code and when I’m in the US version I can’t put in my canadian adress. I wanted to know if it actually ships to Canada like some people have said or is it going to be possible in the futur or it won’t ship at all to Canada.

I have a razer kraken v2 and i always had that click microphone off. yknow when you squeeze the mic it glows red. Before the last synapse update it would stay the way i left it, if i left it on it would stay on when i open my pc, if i closed it it woudl stay closed when i open my pc again. But after it updated, its always on by default and i have to close it myself. i am quite forgetful and kinda paranoid, i'd rather keep it off all the time. can someone help me how to set it off on default? 

Hey everyone, so i have this Basilisk X Hyperspeed mouse and it work's fine with the dongle, but i can't get it to work wit bluetooth. When i enter pairing mode it won't really show up, sometimes it does for a second or so but i am unable to pair it. Not on an windows pc, macbook or android device. Is this a known issue? can i do anything about this? Thx everyone! 

Hey guys am in the market for a new mouse coming from viper v3 Hyperspeed . I really wanna get into lightweight mice and love the design of the viper v3 pro but I don’t think it’s huge upgrade. I was hoping if anyone knew if they are close on a viper v4 release ?

Hello Razer Support, I have a problem with my Razer Hammerhead True Wireless Pro.  The right earbud is detected in the Razer Audio app and shows its battery level, but it produces no sound.  Both earbuds charge normally and appear connected, but audio plays only through the left side.   I have already:– Cleaned the charging contacts;– Fully charged the case and earbuds;– Performed a factory reset several times (holding both touch panels for 10–15 seconds);– Tried reconnecting and re-pairing through the left earbud only;– Tested on different Android devices. Nothing helped — the right earbud still doesn’t play sound.  Could you please advise on a repair or replacement?  I can provide the serial number if needed. Thank you in advance!

Looking to find a way to use V4X headset with an Xbox console, my wife likes the pokemon headset but she only plays on Xbox

so after less then a month of use my naga trinity left mouse button randomly popped open and the plastic stick keeping it connected inside broke so now i cant use the mouse i cant apply for warranty since i didnt buy it from a certified razer seller (i did buy it from a big tech company though) so now all i have is a useless piece of hardware that cost 130$ 

I am wondering if Razer would ever support the Kyio pro ultra (and others in this family) on the new MAC app. Now that Razer is officially supporting Apple's silicon, it would be neat not to use the competition's (starts with L) app to configure my camera. 

Hi,My Razer Viper V2 Pro dongle stopped working a couple of days ago. I tried plugging it into different USB ports and different computers, but nothing happens, it’s completely dead.The mouse itself works perfectly over a wired connection.Since my mouse is out of warranty, I’m wondering which dongle replacement I should buy that is compatible with it:Razer Viper Ultimate USB HyperSpeed Dongle--->this is out of stock, but will it work for the Razer Viper V2 Pro?Razer Mice and Keyboards USB HyperSpeed Dongle-→ will this work for the Razer Viper V2 Pro?Razer HyperPolling Wireless Dongle --->this is compatible, but I don’t really care about the 4K polling rate. It would be my last choice unless none of the others are compatible.Thanks ahead for your help 😊

Hello everyone, I am a long time Naga user (since the original naga) and before that I had the original dearhadder. Every razer mouse I had lasted me at least 2 years, some lasted 5. I recently purchased razer naga x from amazon. After connecting it to my PC, I found it disconnecting every time I plugged it in,  works for 2 seconds then disconnects completely. Tried everything; including deleting and reinstalling synapse, changing the USB port, using it on other computers,. to no avail.  Is there any fix?

hello!! ^^My HyperFlux mat is worn out and I want to buy it separately. Is it possible?

Peace be upon you. I want to cancel biometric authentication and two-factor authentication

I lost the access to get 2FA codes on my phone dont have backup codes. Is there any way to reset 2FA? I still have the access of my email though. I’m trying to contact support but no answers as of now.  can i get the backup codes sent to linked email thankyou

Hi recently just purchased and I noticed the skates are white are they supposed to be white ? On the pictures the skates are black and I bought from razer through Amazon bought the product new 

I have Razer Kraken Kitty V2, quartz edition. For some time now I have a problem: my headphones lighting is not working correctly. Left side is green while the right side is blue. No matter what I do, the lights are always incorrect,  different color and different color on the sides. I tried everything internet suggested: updating synapse, plugging somewhere else, resetting and still nothing. It's irritating and I feel hopeless. They're like this on PC and Ps5 as well. I would really appreciate some help.

Hi. I tried to order the Razer Huntsman Mini V3 Pro white versions from you but when I got to the layout section I noticed that you don't have a "nordic" option for that keyboard. I live in Finland myself and this would be important to me because our language has the letters ö and ä. So is there any way to order this so that I can get this Razer Huntsman Mini V3 pro in white with a nordic layout or do I have to look at another brand😢 I've always only used Razer products but the color would have to be white because my entire setup is white and the nordic layout would be a must for me.

Hello!So i maybe have a lightly swollen battery on my RZ09-0367 after about 4 years and considering removing it.This laptop is in the legacy list and i can´t get a original battery for it, only 3rd party but at a good price and not the insane value of a razer original part back then.Buuuut….i really never needed it without the psu and was thinking, if i simply can just run it without a battery?Does this laptop maybe need the battery as a buffer or could it work fine like a desktop pc? I mostly only use it for photoshop and some steam games like Forza Horizon 5. I don´t see the point of a battery if i have it never in use with one.I just need a portable pc and mini pc´s back then had not the power i needed.

No one seems to know why the V4Pro haptics do not work or are almost undetectable. Wish Razer would do something about this. My v3 much less expensive version worked much better. Seems odd that much more expensive v4Pro is so much worse. 

Anyone that's owned both the v3 hypersense or pro model and upgraded to the V4 pro how are the sensa haptics are they actually improved as they're already pretty good on the v3 and have they got any weaker or preferably stronger than the max setting on the older models as looking at them as a potential upgrade but I worry about the battery life claims with the haptics on as I only really use my hypersense set to max and I worry they're not gonna be as strong as the kraken v3 hypersense and pro or the nari ultimate I don't wanna upgrade if the haptics are weak as shit 

can you help me with my razer blackshark V2 X ? i want to register it but the system said its already registered. can I get a new activation number for my product ?

Razer Basilisk V3 Pro about 1yr old constantly losing connection second or two while in 2.4ghz mode. The device works fine while wired, but in 2.4ghz it’s randomly spotty and unresponsive while it’s struggling to find connection again. Dongle is 13” from the mouse. I’ve updated the firmware and Synapse as recommended from support but issue still persists.The little scroll wheel motor doesn’t cycle on/off while it’s happening... it’s just like it’s not registering any movement. Is the optical sensor on the way out? Do dongles just die?Kinda bummed out that it’s like this about a year in and am currently looking for a replacement from a competing brand.It’s done it twice in the time it’s taken to write this. Become unreliable for use in any game if in 2.4ghz mode.

tested with mouse tester, results showing left/right clicks, side buttons and dpi buttons only registering after pressing several consecutive presses, cursor moves to top left at a constant slow speed. Pressing the keys used to turn on the pairing mode don’t work. Using a replacement 2.4GHz dongle doesn’t get the mouse recognised by the synapse app but does get recognised by firmware update utility and 2.4GHz pairing utility. 

Hello I just got the blackshark v3 after using the old 2020 blackshark v2 pro. The thing i noticed right away is that the volume knob controls the windows volume on my pc. The v2 pro didnt do this it would just control the volume on the headset itself. Is there a way to change it on the v3 so i dont control the windows volume or is this just how the headset is and you cant thanks.

I need the digital code for my new purchase 

About 2 hours ago, I try to change marcros，but the Synapse 3 was crashed.And it was changed.Then few minutes later, my viper V2 pro turned off and only can use with wire.In Synapse,I saw it has 100%power.When i cut the wire,my mouse close.PLEASE HELP ME