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The problem is that on my Razer BlackShark V2 X, the serial number behind the ear cushions has been partially worn off. I can see the first 10 characters, but the last 5 are completely unreadable, no matter how hard I try. Because of that, I can’t identify the full serial number. Also, the scratch code for the 7.1 Surround Sound activation is missing from the box. However, I do have the original receipt, the box itself, and everything else that came with the headphones.Is there any way to retrieve the 7.1 Surround Sound code in this situation?I bought it from an official seller.

hey Guys!Just curious—will the skin for the Razer Blade 16 (2024) also fit the new Razer Blade 16 (2025) model?thx!!Vi-Dan

Sukses selalu 

After 5 years of intense use, the left click of my mamba elite is not working correctly. So i know its an old mouse but in terms of style i love it (more than Cobra). my Q is, should i buy again for 70€ or Cobra (40€)?I see Cobra has new technologies of Razer, and i dont if its worth.Thank you and greetings!

Hello, please tell me I bought Razer Kraker headphones with a 3.5 connection jack, and I would like to configure the sound and microphone on them.How can I do this?Is it possible to connect via a 3.5 - USB adapter so that the Razer Synapse program can see my headset?Please help!

Hello! just wanted to ask if this is software problem because, i noticed my seiren mini v3 randomly increase it’s mic gain. also after restarting the computer, the mic gain volume is changed, sometimes the gain is increased and sometimes decreased. thanks!

I have razer huntsman mini. It was working amazing till today. I was using my computer and it suddenly died. I tried resetting computer, changing the cable. I cannot find it in device manager. I tried downloading razer huntsman mini firmware updater but it don’t register my keyboard. What else can I do? please help

Hello everyone i have a problem with my Blackshark v2 pro, my mic is working perfectly in vocal chat but in stream it s not working and my Xbox series S said that I m mute but I m not what can I do 

The Razer Black Shark headset mic does not work on Xbox in chat and Discord, but only works on mobile devices, laptops, and computers. I need help.

Hello Razer team. It’s 3 days has passed and still all of my transaction of Game Club or Call Of duty Mobile is always Failed. every transaction. you Team say try again later and i wait until day but still failed. Can some one help me or refund it. if i don’t use it in my Games. Thank you 

When I plug in my USB, my computer does not detect my Razer Kraken V4 X device, even if I plug in my phone, it still plays on the phone instead of in the headphones, but when plugged in, the RGB on the headphones lights up, how to fix? My system is windows 11

Code : RGPR435PDSYVBWH7B89RSerial : 9681575306278209Expiry Date : 08/03/2124 (dd/MM/yyyy) Code : RGHLD6WFQ1E15GPRJ7L7Serial : 1975504590917362Expiry Date : 08/03/2124 (dd/MM/yyyy) Bonjour j’ai acheté une carte Razer sur un site mais elle ne fonctionne pas et ce possible d’en avoir une autre le plus rapidement possible !

Any kind hearted souls willing to give away mobile controller for me to easy gaming as my hands swelling and bloated but nothing can stop me from gaming. (can't afford fighting for cancer pray for me) WhatsApp 84618738 Freddy

Hello all, The issue is with the W key, on the Ornata V2. it’s getting stuck while pressing. i need to press it again, maybe a bit harder, to make it work. Any ideas? or the product cannot be fixed?

About 4 months ago i bought razer huntsman v3 mini.  It worked fine until last week. My keyboard just doesn’t respond to my clicks sometimes, usually wasd keys. I need to click it 2 or 3 times before working. I tried everything reinstalling synapse, cleaning keyboard, messing with software, disabling chroma but nothing worked. Did anyone else have same problem or is it just me?

Im using a mac and i have a deathadder v3 pro. Its been working for a while but it suddenly stopped working. Whenever I try to use it nothing happens, but when I turn it on the light flashes white for a few seconds and works but then stops. How do i fix this?

https://shop.sandisk.com/en-ca/products/memory-cards/microsd-cards/sandisk-microsd-express-memory-card?sku=SDSQXFN-128G-GN4NN  How long before razer support this hardware and what will be needed.  Very excited to see this 5.3k video resolution.  Definitely want to see these supported razer edge 10 inch. Has anyone tested this on Razer laptop. 

Hello, I was starting to save up money for a gaming pc, but soon decided to save up for a gaming laptop. I’m not familiar with RAZER products, So can someone recommend something good, but not to expensive. I would like to know some good accessories too, again, price friendly. If you can guide me on what to save for, That will be heavily appreciated. :3

 Hi.So for a long time I was wondering about one thing, changing keycaps in my keyboard. I feel like I can’t find the ones that gonna fit (I have Razer Cynosa Chroma keyboard). The questioning is not about the regular keycaps (as “WASD”, arrows or function keys) but the spacebar and enter keycaps because they have a “metal bar” inside of them and the keycaps I want to buy are not showing if they have them or not, so my “question” is, does normal keycaps (cherry profiled) will fit my spacebar and enter as I mean will function because without the “metal bar” my spacebar nor enter don’t want to move.

I downloaded the 7.1 surround sound app, the shortcut was created but the app will not open, 

Hello. So after a lot of back and forth with support who have no idea about their hardware and can't communicate with the people responsible for creating drivers, I managed to fix the problem that plagued Basilisk v3.The problem, the same as many of you experienced after updates, literally from one day to the next.First of all, I would like to point out that I no longer have a warranty, which is why I was ignored right away. The only thing they told me was to reinstall synapse, connect the mouse and restart... the problem was that the mouse couldn't even connect because it was in free spin mode, which caused a strange system of connection breaks, but no one in the support blockhead understood that.How did I fix it? After opening the mouse, I didn't know what was wrong, I unplugged the scroll and checked if it worked. It worked flawlessly, just like before all those strange updates that brought it to where it was. After a few days I came across a post here:

Hello,Does anyone know how to lower the volume of built-in communicates? For example, “Power on”, “Bluetooth connected”.Thanks

Got the 5090 version, max battery saver and battery everything on with optimus on, dim af, streaming youtube and no other apps, 4-5h maybe. Seems like the battery is 85 mwh instead of 90. Batterypro states about 13mW discharge rate after a while of jumping to high 30s. Rivatuner reports about 20 mW usage idle with no applications using it.How is it that asus manages, what? 8-10h on the same cpu and 4090.