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I’ve been having an issue with my BlackShark V2 Pro (2023) since a recent Synapse/THX update.With THX enabled, if I play more than one audio source at once, for example YouTube + another video, or a game + YouTube, the first source can suddenly get extremely loud, crackle/pop, fluctuate in volume, or sometimes cut out completely.Restarting Windows Audio temporarily fixes it:Restart-Service Audiosrv -Forcebut the issue eventually comes back.I’ve already tried:clean reinstall of Synapse 4 reinstalling the headset/THX components disabling Exclusive Mode setting Windows Communications to “Do nothing” checking the known Realtek APO issueI also ran Fix-RealtekAPO v1.1.0 and it reported no Realtek contamination, so that known fix doesn’t seem to apply to me.My THX versions are:THX Spatial Audio USB 1532-0555 – 3.2.3.0 THX V3 APO Presets – 3.2.18.0The biggest clue is that if I uninstall THX Spatial Audio USB 1532-0555 and let Windows use the generic USB audio driver, the problem completely dis

I’m on the latest version of Synapse 4, Windows 11, fresh hardware and software install.Blackwidow v4 Pro, Basilisk v4 Pro, Wireless Charger v2, Firefly v2, Laptop Cooler, fresh out of the box and on updated firmware.Windows 11, 25H2 fully up-to-date. The only way I can get Global Shortcuts working properly is to restart Windows. Prior to a restart, they work sometimes and not others, with no consistency or common variables. A quick Google search reveals this problem going back for YEARS across multiple platforms. The other thing that comes up a lot on those searches is the inability to set a lock-screen or pre-login profile for Razer hardware. The answer is usually, “But you need a profile to load, which needs Synapse, which needs a user, so therefore it’s never happening.” Other vendors don’t have a problem making this work... The common thread I immediately draw between these two seemingly disparate problems is that both would require a program to run in SYSTEM context. There’s evid

Hi,Just bought the Viper v4 pro and noticed a slight wobbling on left mouse button. Is this just designed play or a defect?  Own a Viper v3 pro and the button's are tight with barely any play.   

Middle of a game of Warzone controller disconnected. I thought it was a dead battery, but when I plugged it in, It wouldn’t reconnect yellow light on like charging, but I disconnected it still won’t reconnect

Has there been some kind of policy update that states theres no warranty on razer products purchased through amazon? When my basilisk mouse was having issues with the scrollwheel stuck in freespin they had no problem giving me a shipping label and working towards getting me a new mouse. But now that my boyfriend is having a completely unresponsive Huntsman Keyboard that is being recognized as a controller and they wont do anything. They told him that they cant do anything when its purchansed through amazon. This is ridiculous considering the seller on amazons page is razer. Im just confused, both of us bought our products on amazon and yet now they are saying that hes SOL cuz its from amazon?! this is absurd!!

If Razer were to develop a Basilisk V4 Pro, it would likely take major cues from the DeathAdder V4 Pro, fusing high-end esports performance with the Basilisk’s signature ergonomic versatility. The mouse could weigh around 89g, using a restructured internal layout and lighter sustainable materials while keeping its signature shape.Internally, it might feature Gen-4 Optical Switches, the Focus Pro 45K sensor, and Razer’s new optical scroll wheel—offering unmatched durability, tactility, and tracking accuracy. For wireless performance, it would likely adopt HyperSpeed Wireless Gen-2 and 8000 Hz HyperPolling, ensuring ultra-low latency and stability. Paired with a redesigned hemispherical dongle, signal strength and convenience would improve significantly.Battery life could reach up to 150 hours, and a modular charging puck system might return for seamless dock support. RGB would be minimal, focusing only on the scroll wheel and logo, optimizing both aesthetics and power efficiency.On the

Hi. I’m interested if there is a way to get a replacement Mic Boom for the Blackshark V2 Pro (2023)? Mine seems to be broken from what I can hear (me or my listeners can hear some crackling or electrostatic noise when I move it everytime). I cant find any online store that could sell the original one.

Hi. I’m interested if there is a way to get a replacement Mic Boom for the Blackshark V2 Pro (2023)? Mine seems to be broken from what I can hear (me or my listeners can hear some crackling or electrostatic noise when I move it everytime). I cant find any online store that could sell the original one.

Dear Razer Support Team,I am contacting you regarding an issue with my Razer Viper Ultimate wireless gaming mouse (Model: RZ01-03050).The mouse works correctly when connected via USB cable, and the charging dock appears to function normally. However, the mouse no longer works in wireless mode.I have tried connecting the USB wireless dongle directly to my PC, using different USB ports, and running the Razer Mouse Pairing Utility. The utility detects the mouse when it is connected via cable, but it does not detect the wireless dongle.I suspect that the USB wireless dongle may be faulty, although I cannot confirm this.Could you please let me know if an original replacement wireless dongle is available for my mouse? I live in the United Kingdom, so I would also appreciate information about availability, the price, and shipping options.If a replacement dongle is available, could you please confirm whether it can be paired with my existing mouse?I can provide the mouse's serial number, proof

Dear Razer Support,I purchased a Razer headset that comes with the Razer 7.1 Surround Sound software. However, upon checking, I found that the product has already been activated under another account that does not belong to me.I kindly request your assistance in issuing a new activation code for Razer 7.1 Surround Sound, or providing guidance on how to transfer the activation so I can use it with my own account. I can provide product details or proof of purchase if required.Thank you very much for your support.Sincerely, 

Hello Razer Support Team, I recently purchased a new Razer BlackShark V2 X, but the activation code for the 7.1 Surround Sound software is showing as "already used". I also tried to register the product via Razer ID using the Serial Number, but it didn't work. I would like to request a new activation code.

Since I have changed my phone number, the verification code is still being sent to my old number. I would like to update my phone number; I look forward to your prompt response.

Buenas noches.En una reciente mudanza he perdido el Dongle de mis Auriculares Razer barracuda X quería saber si hay algún reemplazo y donde poder adquirirlo :(

Hello I have delicate problem. My new mouse Basilisk v4 pro. I am able to assign 'perfect 180' to any button but after few about minute this assigned button stop working.. Only solution is to turn off mouse and on again then its again work for minute ... Also when its stop working ... If I press same time right mouse button, and Small button on left mouse button with one of the side button AI prompt will pop in.. I know it sounds weird but that is what is happening... If i turn off mouse and then on.. AI prompt wont pop in after pressing these 3 buttons. And Perfect 180 is working... (for minute) Any ide4a what is going on?  UPDATE : when Synapse 4 is turned off in PC no problem at all and Perfect 180 keep working...

Basilisk v4 pro won’t pair with mouse dock v2 pro.  I can pair my basilisk v3 pro with no problems.Cheers!

As of this morning 9/22/2026 my D-Pad on my Razor Tartarus Pro is no longer working in games.  Any help is greatly appreciated.

Hi Razer team and fellow Kraken V4 Pro owners,THE PROBLEMSensa HD Haptics on the Kraken V4 Pro is a single global setting. It is not saved per profile, so it stays on all the time: music, YouTube, calls, notifications - everything vibrates and the battery drains fast. This was already reported a year ago ("kraken v4 pro/synapse 4 -- haptics setting not saved per profile"), but that thread was locked and moved to PM, with no public fix.Razer's own spec shows how much this matters: up to 50 h with haptics and lighting OFF vs. up to 13 h with haptics and lighting ON (2.4 GHz). Most of us only want haptics while gaming.WHAT I'D LIKE TO SEE (either option is fine)1. Save haptics on/off and intensity per profile (like EQ and other audio settings), so the game-linked profile can have haptics and the default profile can have them off.2. Or, a simpler toggle: "Enable haptics only while a game is running/in focus".WHY THIS SHOULD BE EASY - THE BUILDING BLOCKS ARE ALREADY IN SYNAPSEI looked at th

I'm honestly getting frustrated with this.I own a Razer Kraken V4 Pro, a premium gaming headset that Razer currently sells for €449.99, and I'm experiencing a ridiculous issue with Razer Synapse.After starting Windows, Synapse frequently fails to detect the headset.And here's the frustrating part:- The headset is connected via Razer HyperSpeed Wireless (2.4 GHz).- Windows recognizes both the Game and Chat audio devices.- Audio playback works perfectly fine.- The OLED Control Hub is powered on and functioning normally.- But Razer Synapse acts as if the headset doesn't exist.As a result, I can't access my EQ settings, haptic settings, or any other device configuration in Synapse.Restarting Synapse does absolutely nothing.The ONLY way to get Synapse to recognize the headset again is to physically disconnect the OLED Control Hub from USB and reconnect it.After that, everything immediately works as expected.But seriously, Razer?HOW IS THIS ACCEPTABLE FOR A HEADSET THAT COSTS €450?I shouldn'

I’m using the Razer Kraken V3 Pro and Synapse 4 seems to be connected with my headset, however it says it is powered off. I press and hold the power button until the green light appears and flashes. This green light I’m assuming means that the headset is powered on. However Synapse still says the device is powered off, and I cannot hear audio. I’ve been stuck on this issue for weeks. (Also the dongle is plugged in securely) I’ve updated the firmware, the pairing system, the drivers, I’ve uninstalled and reinstalled Synapse.I’ve made sure all audio is on and the device is set to default.  I would find it really helpful if I could see that green light turn to a red light which I assume means it is powered off.Except despite holding the power button for much longer than necessary, I can’t seem to power off my headset. Yet at the same time, Synapse 4 thinks it is already powered off and can never seem to register it being on. I’m open to any ideas, please let me know any suggestions or sol

I updated my dongle and controller to the latest firmware following the instructions here:https://mysupport.razer.com/app/answers/detail/a_id/14587/~/razer-wolverine-v3-pro After the update completed successfully, the controller will only connect to Xbox or PC via the wire. The wireless functionality no longer works. My PC detects that the dongle is plugged in but the controller is never detected. The controller’s chrome will light up with my profile color but no inputs work. It is doing the same thing on Xbox. The controller will even “connect” to the dongle when it is not plugged into anything and show the chroma profile color. I did not buy a wireless controller to use it wired and this is extremely frustrating. I have gone through all basic troubleshooting steps. I have restarted everything you can imagine. I have tried different USB ports. The controller worked this morning. It is only after the firmware update I am having this issue. Any help is greatly appreciated.

I recently won the kishi v3 pro on google diamond valley and I was wondering how to get it to work with cod mobil

The Huntsman V3 Pro always creates a virtual “Xbox 360 Controller for Windows” device, even when no keys are set to gamepad emulation. This virtual controller takes the first XInput / player 1 slot, so games pick up the keyboard instead of a real controller. In my case, STAR WARS: Galactic Racer wouldn’t recognize my wired DualSense until I disabled the virtual controller in Device Manager.Synapse has no visible setting to turn this device off. Most users would never think to blame their keyboard when a controller isn’t detected.Requested:Add a setting in Synapse to fully disable gamepad emulation and remove the virtual Xbox controller. Only create the virtual controller when at least one key is actually mapped to gamepad emulation. Make sure Synapse and driver updates don’t re-enable it after the user has turned it off.

I have a Razer Tartarus V2 and I have been using the keymapping feature of Razer Synapse for quite some time now. However due to the recent updates to Synapse 4, it no longer works. I am given the message “mappings require razer synapse” and hence no longer works.Edit: Upon further tinkering, it seems as if its just the D-Pad that just doesn’t work anymore? 

I am an online teacher and I use the camera regularly. It always worked perfectly, but yesterday it has been making a clicking sound and turning off or disconnecting. Nothing has worked, not even reinstalling the cam, updating the drivers, or even changing the pc. The problem remains: the camera activates for a few seconds and then makes a clicking sound and disconnects. I tried changing the settings on the browser and it works for 2 seconds and powers off again after the clicking sound. I see many people with the same problem and I haven't been able to find a possible solution. Furthermore, Razer has not commented on the matter. I would love a real solution on the matter as it is obviously a recognized situation from the company and the users.

I live in turkey and lost my dongle, what can i do to find a new dongle for my mouse ?Moust: DH v2 X Hyperspeed.