Blackwidow Chroma completely stops working for no reason

Discussion in 'Razer Support' started by ElliottLikesPie, Jun 16, 2018.

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  1. ElliottLikesPie

    ElliottLikesPie New Member

    My Blackwidow Chroma keyboard randomly stops working completely for a random amount of time. I've uninstalled/reinstalled drivers, I've uninstalled and reinstalled synapse 2 and 3, I've restarted my pc, I've unplugged and plugged it back in, and I've done everything i can think of. This has happened so many times and I've never found an actual fix besides it fixing itself. sometimes it happens for a few minutes, sometimes a few hours, or like right now multiple days. The lights turn off, the keys stop working, and the whole computer wont recognize my keyboard- even Razer synapse and Windows. I've searched all over the internet for any fixes and none of them actually work. In the forums I see multiple people with similar problems but no solution. I would really like some help fixing this problem of mine and Razers.

    Edit: Something in the keyboard help said that the keyboard would light up 3 times then turn off when trying to record. My keyboard is now doing this but I'm not trying to record anything.
    Last edited: Jun 16, 2018
  2. Predator5

    Predator5 Well-Known Member

    Hmm... The only thing I can think of is to reinstall keyboard firmware.
    If that doesn't work, contact Razer Support - or simply exchange your keyboard for a new one if you bought it in a retail store.
    ElliottLikesPie likes this.
  3. ElliottLikesPie

    ElliottLikesPie New Member

    Will Razer let me trade in my keyboard for a new one by any chance?
  4. Predator5

    Predator5 Well-Known Member

    If they don't manage to get it working, yes.
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

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