Razer Support

Hello,I’m having a problem with my Razer devices. I recently got the Razer Kraken V3 headset, and when I first connected it to my PC, there was no sound. I managed to fix the sound issue, but now the my main microphone doesn’t work anymore.Another problem is that when I open the Razer software, it starts for a few seconds and then immediately closes. I’ve tried many methods to fix this, but nothing has helped.I’m currently using a Razer Basilisk X HyperSpeed mouse and a Razer Ornata V3 keyboard, and everything worked perfectly before I started using the headset. Now, after connecting the Kraken V3, these issues started happening.Could you please help me resolve this?Thank you.

im not able to update my  Razer Kraken V3 Pro not updating during firmware stage from dongle version 1.0.6.00 to 1.10.00   iv tried every usb port on my computer when un plugging and plugging it back in and it still refuses to update. the update button is greyed out as well.  also the update fails after 2 mins upon plugging the dongle back in the usb port. how is their no ops to download this new dongle  version when the update keeps failing or refusing to even update. this the second post iv seen and it being completely ignored and not fixed. i can not find any sulution on fixing this.

Aa in many blogs asked, im not able to update the razer kraken v3 pro, what to do?

Just wanted to check if everyone else is still having V3 Pro wireless disconnects even after numerous software updates. Its absurd to sell a controller for $200 that doesn’t function as intended. Will work flawlessly for hours then poof, random disconnects, latency, the works.  Hopefully this doesn’t instantly get closed to “cUrB dIScUSSiOn tO Pm” so we can actually talk about it without Razer shutting it down. 

Please update Synapse (version 3), to switch profiles when adding bf6.exe to profiles. It didn’t work under BF6 Beta and it doesn’t work now, that BF6 BR (Free version) arrived. I cannot setup my keyboard profile to swap when BF6.exe is active. Thanks in advance!Regards,H0PE

Hi,My Razer Viper Ultimate wireless dongle suddenly stopped working. It began randomly disconnecting and reconnecting every second, as if it were constantly being unplugged and replugged. The issue is continuous and makes the mouse unusable.Is there anything I can do to fix this, and is this a known issue?Additionally, I haven’t been able to find a replacement dongle in my region. Could you please provide the exact part number for the Razer Viper Ultimate dongle and advise where I can purchase a compatible replacement?Thank you,

I bought a headset and had the following application key:H7C84-7CN36-NA249-HRY3QI formatted my computer and it's now invalid. Could you provide me with a new one?Here is the description of my product along with the serial number:AC2119D17602796RAZER KRAKEN XLITE 

i do not remember my phone number nor  have access to my backup codes i just recharged too. 

I've lost my old email address that I have linked in Razer, for some reasons I cannot do the 2 step authentication because of that. Can you help me reset and add another one? Thanks#help

Deathadder V2 Pro - Bluetooth will not pair. It was previously connected to this PC but stopped responding. In an an attempt to reset it I had the PC ‘forget’ the mouse but now it won’t even recognize it exists in the bluetooth pairing menu. I’ve tried factory resetting the mouse repeatedly to no avail. The mouse works with the corded usb but I’d like to use bluetooth again. The mouse appears to be in pairing mode (slow blue flashing light after pressing and holding two side and up buttons) but it isn’t doing anything.

Hi,i noticed that my barracuda x (2022) are turning off after one minute without sound played on them. I’ve changed auto standby in app to 30 min/one hour/never and nothing helped. Also sometimes i have issue with connecting them to PC. Green dot is showing connection, but there is no sound. Have to unplug and plug dongle to usb to make it working. Is there any solution for that (espacially with first problem - it very annoying when i cant stop music just for minute cause headset is turning off without any voice or notification)?Win 11EDIT: Just connected headset to mobile via hyperspeed only (no bluetooth). Headset didnt turn off even without any sound played. That’s pointing for issue in driver/windows configuration/BIOS. Gonna make linux pendrive, try to change something in drivers and will try to answer.

I got an Racer Barracuda X. From one day to another, I couldnt connect it to  my pc with the USB dongle. I tried updating everything, PC and Razer software, but when connecting the PC tells me he couldnt read the device. The same happens on different Computers. The headset is perfectly working with  bluetooth tho, but with much worse audio quality, so looks like there is a problem with the dongle specifically

I’m trying to activate the “7.1 Surround Sound” code, but after registering the product, the code never shows up in my email. It says it was sent, but when I check, there’s nothing new. I’ve also checked the spam folder and there’s nothing there.Is it possible for you to send me the code here or send it manually on your side?

hello everyone.. i got this thx spatial audio controller that i bought from one person, but when i input my S/N of that device razer registration dont return back the product number.. any one know's why? i just register my new headset and after i put the S/N the product number just appear.. thank's in advance

I have swapeed my phone many timess since i made the 2fa codes and i cant find them anywhere i need help to finish up with my razer acc

I have the razer v2 chroma controller and need new thumbsticks they are worn and very uncomfortable to play with and i dont have the funds to upgrade to the v3 as of yet, how would i go about purchasing replacements as i cant find any on your website or anywhere else. Thank you

Is it possible to receive VAT invoices for my company in Belgium when purchasing products?

Hope someone can help figure this out. since about 3 months or so, whenever axon changes a background, there is a fraction of some kind of sound bit/track playing… Thing is.. i don’t recognize the song at all, it’s not mine, and no idea where it is coming from. Sounds itself in axon are at 0%, so it shouldn’t play any sounds with any of the backgrounds that i have downloaded from the app itself. Anyone encountered this before, and know how to fix it?

I bought codes for 200 dollars, but they were already used. How can I prove that I didn't enter or use them? Is there a place where I can view my recharge history?

A few months ago, I received my Razer Kraken V2 Gengar Edition headphones, and I activated the 7.1 Surround sound, and everything was fine. But a few days ago, I formatted my PC and had to reinstall everything. I opened the same email and entered the activation code again, but I got an error message saying the code was already in use. Even though it was the same email address, I tried other emails in case there was a problem, but my headphones were only linked to my single registered Razer account, which is the one I'm using now. No matter how many times I enter the activation code, it keeps saying it's already in use.

I need to speak to someone about keyboard issues

I have bought a second hand Razer Kraken V3 X and would like to enable 7.1 surround sound. But for some reason i need to activate this with a code that i dont have.I see you need to register the product on you razor account but because i dont have any billing information, for when the origional headset was purched i'm not able to gerister it how would i be able to get this actiovation code?

Hi,I sent my Razer Blacwidow v3 for warranty. They decided to replace my product. But they said they didn't have the product in stock and wanted a $70 fee for a replacement model. My device has been under warranty since April. What can I do in this situation?

I am trying to enter the Razer Silver Rewards promotional code, but it says that it cannot be applied. I am trying to purchase the Razer Raiju V3 Pro.

The microphone works and is recognized, but the LEDs don't light up. I tried Synapse 4 and 3, but nothing changes.