Razer Support

Whenever I use the Game Booster feature on Razer Cortex, I encounter an error stating, 'vcruntime140_1_app.dll was not found.' Following this, all of my applications are forced to close and reopen. Is this behavior supposed to happen?

Goliathus Extended Chroma Mousepad has dramatically lost lighting capabilities.I have to say I am extremely disappointed to learn that this is a common issue with this mousepad. The lighting now only works in the section of tubing within a couple of inches of the usb wire connection. Everywhere else the light is just completely off.This was not a cheap item, and for the lighting to just stop working  for so many people is pretty bad. Is Razer offering any type of replacement for users who are impacted by this.

Hiya, I wanted to leave a bit of feedback. I just got the Wolverine V3 and it’s been a great time. However the software has some off quirks with remapping the back buttons. If you map the dpad to the back buttons, you can’t activate left and right on the dpad at the same time; same with up and down. Been playing Destiny and decided to map the paddles to the dpad, then use the in game controller mapping to take all the face button actions to the dpad, to give myself some extra buttons for other actions. But then that little quirk shows up and I can’t interact and jump for example. Is this odd limitation there for some legitimate reason? If I recall correctly the software is meant to be tournament legal, so I imagine allowing up/down and left/right to go off at the same time might mess with that. But otherwise it would be nice if the software was more robust to allow things like that <3

Hi, I lost the dongle for my orochi v2 and have been looking for it for over 2 month now. I’ve already looked at the replacement but it seems the compatible dongle is out of stock (and looking at the other post, it’s been out of stock for a while). I can provide a proof of purchase. Thank you,

Serial: PM1742H00700451 Randomly stopped working, all mouse functions are working, but when I move the mouse, the cursor doesn’t show or move or anything, when I plug in another razer mouse, it then shows up and I can move the mouse as normal..

Hi,Razer Synapse 3 / 4 keeps crashing every time i launch the game “silkroad” which is an MMO i wanted to setup macros to use more skills than 1-12 with the mouse buttons but since it keeps crashing i can’t do it. Any idea on how to fix this issue?

I’ve had my Ornata chroma for some time now. Worked perfectly fine on my laptop, then I switched it to my PC. After playing quiet a few hours of games I noticed 2 of my keys would type extra letters. The “a” key would type “as” and the “z” key would type “/z” I don’t have any macros setup and looked in the backend of my pc and everything looks to be as it should. Now I didn't have any of the Razor apps on my PC at the time but I have just added it. Is there a way to resolve this problem? Its not anything to do with cleaning the physical keys. Please Help!

Is there a replacement usb- c port that I can replace it with 

Hello, how are you, I have a problem with my mouse, a deathadder V2 pro, two days ago I turned it off to do an exterior cleaning, just cosmetic, and when I turned it on again I had no response, the cursor does not move, until now It remains the same, I have already done everything that the Razer support videos offer me, repairing the software, uninstalling and installing it again and nothing, the USB antenna is detected by the computer, but it does not detect the mouse, I have already tried using it with its cable. razer charge, e Likewise, it does not detect it, it does not even make the Windows notification when you connect a device, in the same way, it does not go into sleep mode, it stays on, its PROFILE light always stays on, and I know that it could not be damaged in the interior because it has not received any damage, I really don't know what to do, I have tried everything, thank you very much for your attention, I hope you can help me in whatever way you can, good day

I was playing in my pc and I didn't crash or pull or anything my controller, just both joysticks reacted at 100% in some direction, then I disconected and when I connect it doesn't do anything, but if i press the xbox button the light blinks twice and windows manager doesn't recognize it 

Hi,Im writing to bring to your attention an issue i have encountered with my Razor Huntsman Elite keyboard. Recently, I noticed that  some keys on the keyboard have stopped functioning .Despite attempting various troubleshooting methods, including all available updates and following suggested  shortcuts from online and Razor official website, i have ben unable to resolve the issue.I kindly request  your assistance in diagnosing and resolving this issue. Regards,Elmar.

 GPU Not Using Full PowerMy RTX 4080 is only using ~30-37W. GPU Utilization (60%) suggests that it's being underutilized.PCle Read/Write speeds are also low.

New update broke the charging dock. When i plug usb dongle directly to my pc mouse works fine on the software and hardware side. But once i plug charging dock to usb port, its bugging the mouse and the software. It shows battery percentage at 0% and i can’t click on any device on software. Charging dock won’t charge the mouse too. Tried reinstalling the software multiple times but no luck.

i have registered the product and it stated successfully registered but is almost a day but i still didn’t receive the activation code. is this normal?

Hi, I have the Razer BlackShark V2 HyperSpeed (White) - Model RZ04-04960200-R3M1, which I bought from MediaMarkt. The headset only works via cable or Bluetooth, but I want to use it with a USB HyperSpeed dongle for low-latency wireless connection. Which USB HyperSpeed dongle is compatible with my headset, and where can I buy it? Thanks in advance!

I want to make sure that I bought the original product, but I can’t, because on the website https://www.razer.com/razercare/warrantyyou can’t check the serial number of the product, it is only intended to check the validity period of the additional paid warranty Razer Care. And if you do not have an additional paid warranty purchasedRazer Care for the product, then there will be a message that such a serial number was not found.can I send my mouse serial number razer vaper v2 pro serial number: is this original?

All the replacement batteries i’m finding are for other models. The battery stopped holding a charge a long time ago and the laptop now only turns on when it’s plugged in. (Although recently it only stays on for a few seconds) I wanna see if getting a replacement battery solves the issue. 

Hi!I’ve bought a Razer Viper Mini from a retailer in my country. When I’ve tried to activate the product I got the invalid serial number message. I’ve checked both the mouse and the one on the case but neither of them worked. I’ve tried to replace 1 with i as well but nothing worked. Not even Synapse recognises it.Is there a solution for that?

Hi community!I keep having frequent crashes with a BSOD:  I barely use the laptop (unfortunately), mainly for light tasking and ocasional gaming. Every update according to Windows/razer. Any advice? Thank you very much in advance!

My pc keep happened blue screen after 10minutes.. how to solve ?!

hi , i have purchased a razer hammerhead true wireless x for almost a year and right now the battery of the earbuds are draining fast , when i use both earbuds , it up to not even an hour ( more like 45-50 mins ) , for single earbud , left ear last only 30 mins , right ear is 40-45 mins , have tried to use earbuds till it turn off and charged back up to test to see if it will fix the problem and it does not . so what should i do !!! 

I have the Razer Nari Ultimate headset can I get a USB-C dongle to connect them to my PS5-Pro and my PC ? if so where can I buy one.

I have a Core-X chroma at work loaded with a RX5700XT card and it works fine.  Just bought a used Core V2 for home office work (slimmer and fits on my smaller desk better).  I bought another RX5700XT, but unfortunately, it is too wide for the slimmer enclosure (just).  Slightly tempted to trim the plastic casing of the 5700 to make it fit, but wondered whether there was another card that I should use instead?

hi I have a question about contacting Razer support and also about the Razer blade 18” laptop please and thankyou.

Hi y’all, before I start, I looked at this thread already, and tried everything in it, and other threads on here and reddit that I could find, nothing worked.  I have the original Nari headset, upgraded a while back, but kept them in case of a rainy day. Today, that day came when my father’s earbuds died on him, and I offered the use of my old Nari’s. I knew they weren’t charged, so i plugged them in, they started and were working fine. The red light to signal they were charging was on, too. Then about 5-10 mins later, my dad said they started beeping like they needed to be charged, and then just died. I still have them plugged in, I tried a different microUSB cord, nothing. No red light, the Razer logo on the side will attempt to light up, but nothing beyond that. The computer says th