Razer Support

Tartarus Pro and Tartarus V2 have been sold out in Korea. Will the following product be released?

I have two DEATHADDER V2 PRO, but Razer Synapse 3 can only recognize one of them, which bothers me, I wish I could see my two identical mice in the software at the same time.By the way, when I turned off the power on the mouse I was currently displaying, the other mouse didn't display properly

my Razer Huntsman V3 Pro is delayed and lags when im in any game. Only when i have razor synapse opened up, if its closed it works fine but, I have tried reinstalling the software and even going back to an older version nothing seems to work. does someone know what the issue might be?

Dear Razer Support Team,I hope this email finds you well. I am reaching out for assistance with an issue I'm facing with my Razer Huntsman Elite keyboard.Recently, I performed a firmware update on the keyboard. After the update, the keyboard became unresponsive every time I started up my computer. The only way to get it working was to unplug it and then plug it back in after every startup. In an attempt to resolve this issue, I decided to factory reset the keyboard. Unfortunately, this led to the keyboard becoming completely unresponsive. In addition to this, I noticed that the lighting effect on the keyboard had changed.I tried to rectify the situation by updating the firmware again, hoping it would fix the issue. However, the Razer Synapse software indicates that the firmware is already up to date.I am at a loss on how to proceed and am seeking your expertise in resolving this matter. The Razer Huntsman Elite is an essential tool for my daily tasks, and

Just bought a Razer Barracuda X (2022), and when using the scroll wheel to adjust volume it works, but it looks like it’s not synced with my PCs overall volume.So for example, if PC is currently showing volume of 38, when I adjust the scroll to higher or lower, the headset goes higher or lower, but the 38 on the PC never changes. Is this normal? 

Hi everyone and Razer Team, I have bought my mouse, Basilisk V3, about 6 months ago. Everything was fine until a few days ago. The scroll toggle button started malfunctioning slowly, by sometimes not switching the scroll mode. As of yesterday, it’s fully gone. The button does not work. I tried debugging switching scroll modes by setting other mouse buttons as the control for the scroll modes, and it works. Then I set another function for the scroll toggle button such as double click, right click etc. and it does not work. The mouse did not fall or is not damaged. I don’t remember anything specific before the button went broken. Did anyone have the same problem and is there a solution?Thanks.

When I try to register the Razer Blackshark V2 X to my account, it says it has already been registered.

So I just bought blackshark v2 x and when I connect it with my laptop 3.5mm, there’s no audio in the right side. but when i use a 3.5 to type c converter and connect it to my laptop, then it works. Can someone help me fix this?

I just got a new dongle for my Razer Nari Ultimate headset; however, when i tried to pair it the software available was only for PC and my mac couldn’t run it. Is there an equivalent software that can be run on mac for this issue? Or do I just need to deal with it and find one of my friends with a PC to let me use their set up to fix this?

I don’t have access anymore to my phone number as well as to my backup codes.I need Razer assistance in that matter. Thanks.

Today I bought the Razer DeathAdder Essential and went to try it on the CS2 game. Immediately I realized that the mouse has some lag / stutter while moving the mouse from left to right. I thought that maybe it was due to some dust / dirt on the mousepad, but no. You can see the problem in this video: https://streamable.com/bz2q1aI’m trying to move the mouse from left to right and it randomly stops. I bought this mouse because my old one, Logitech G403, was showing some issues with mouse click, however, here’s a video, for comparison, of the Logitech performing the same behaviour (left-to-right) and you can see how fluid it is: https://streamable.com/y32w91 What have I tried:Uninstalled all mouse drivers, including the Logitech, through contro

I have already had this problem, but fixed with help of this post: https://www.reddit.com/r/razer/comments/f2ymy5/psa_razer_blackwidow_chroma_stuck_in_bootloader/ Now, I have lost the firmware link that worked for me and just can’t find it or other that fixes my problem..

Six months ago, I purchased the Razer PWM Controller and ARGB Controller. They used to work just fine until I started to realize that sometimes when I booted my PC, one or many of the fans would spin at different speeds. This was perceptible because I can monitor my GPU's temperature with my water cooler. Usually, the temperature would be higher since the fans weren't working properly. Additionally, I noticed that the RGB lights from the fans weren't lighting up anymore. So, I decided to check Razer's app (Synapse), and I read the following: "DC CONNECTION REQUIRED. Both micro-USB and DC connections are required for the device to function."To try to solve the problem, I decided to unplug all the cables associated with the ARGB from the fan and its respective controllers, and plug them all in again. It would work temporarily, but not for the ARGB, which means I still don't have light on my fans anymore. As I said before, unplugging and plugging just works temporarily, and it's

Hello, I am looking for a replacement dongle for my Razer Barracuda X. Its the earliest model 2021.

On Razer Synapse 4, I can’t change the power settings on my Razer Kraken BT Kitty Edition headphones. They’re stuck on power saving being on and turning off after 15 minutes. Whenever I try to change this setting to anything else, the changes don’t apply and refreshing the app or restarting my computer changes everything right back to the default settings. I’ve already tried reinstalling Razer Synapse 4, updating all drivers, updating windows, repairing system files, and creating a new profile. None of it helped.

I am looking for any sort of help. I am sure this must be a simple oversight on my part & I have simply overcomplicated this to oblivion. Please someone… ANYONE send Help. Here is my issue.I want to know if I can save a USB slot or not. I bought the Razer Kraken V4 Headset which says it has “Hyper Speed 2.4Hz”. I have also have BOTH Razer Naga pro (2 of them 1 as a spare) AND Razer Naga V2 Pro. Both mice also claim to have  “Hyper Speed 2.4Hz”.  I am currently using Razer Synapse 4. When I go to either mouse I have the option to open “Pairing Utility” which allows Hyper Speed Multi-Device Pairing. When I click to discover a device it doesn’t show any available devices. When I go to the either mouse tab (Naga Pro OR Naga V2 Pro) I see the Hyper Speed Multi-Device Pairing option and when I click on it to enter the Multi-Device Pairing Mode the icon to the left of the mouse displays as a keyboard. I want to Pair my Razer Kraken V4 and either my Razer Naga Pro OR Razer Naga V2

Hello i have 1 pair of razer man of war with original dongle but it broke and bass stopped working. I bought second pair of used man o war without dongle, how can i disconnect my original pair with dongle and connect the new one ?

If you’re having issues with your Razer device(s), then the following information just might help out… but I can’t guarantee anything. As of right now, I’m treating this as a one-size-fits-all situation. Your results may vary.I recently purchased & returned my Blackwidow V4 Pro (Yellow Switches) & Naga Pro Wireless Mouse. There doesn’t seem to be a consistent means of operation for this particular keyboard (or the mouse). I would randomly experience disconnects (mind you, on a WIRED keyboard) from the Septic (I mean Synapse) Software. I also experienced the same issue with the Naga Pro Wireless mouse (wired and in wireless mode). I also had the “cyan” light color issue once or twice from the keyboard, along with the Chroma effects not responding.I’m not sure if this will help, but here was my “fix/solution” to this ridiculous fiasco:1. Uninstall the Razer Septic (Synapse) program and anything else associated with it.2. Run some

Hi i have razer deathadder v2 hyperspeed wirles mouse and when i play games my mouse random disconect for 1min or if i watch someting and i didn;t mouve it mouse is disconect and sometimes need 3-5 min to reconect its makeing me so mad how can i fix this i want when i mouve my mouse to work not to whait and shaking it and noting happen i am gona brake it if i can;t fix this

I’ve lost my dongle for my headset on vacation. Now I’m using my headset with a cable and it’s kinda annoying. Is there any possibility that I can buy a replacement dongle. I live in Belgium. Thanks for the help!

I have placed an order on the razer viper v3 pro and i was stuck on a hold tight while we process your transaction screen for hours i decided to just turn off my pc as it was late and i went to check my account and the payment says pending. Any ideas on what i should do?

My wife really wants the Razer Kraken Kitty V2 Bluetooth headphones, but she uses a Mac. Do the headphones work with a Mac via Bluetooth normally? I know Razer Synapse isn’t available for Mac, but as long as the audio works, that’d be enough. Thanks!

Hello, my razer ornata chroma’s keyboard ESC button stopped working a while ago (around 2 months). Have tried everything from razer forums, reddits etc. Uninstalling the razer program didn’t help or updating. when i tried to hard reset the keyboard then the ESC button worked for 5 clicks then stopped again. 

Hi,I’m just wondering is there a way to buy a replacement dongle for my razer naga V1 (RZ01-0342) since the ones on the site only seem to be compatible with the V2.Thanks!