Razer Support

Hi everyone,I am having a frustrating issue with my Razer Tartarus V2 in Synapse. I am trying to remap my hotkeys—for example, changing key "01" to the letter "K".However, whenever I try to assign a letter, it automatically changes to a number instead (like "1"). Right now, I am completely unable to map any of the buttons to the custom letter hotkeys I need.I have tried every troubleshooting method I can find, but nothing is working. Does anyone know how to fix this issue?Thanks in advance.

Hello,I just upgraded from Synapse v2 to Synapse v4 and to keep it simple, the Reactive effect will not work at the same time with my Huntsman V2 and Mamba Elite. Let me elaborate…If the Reactive effect is working on the keyboard, it will not work with the mouse. If I re-plugin the mouse, the Reactive effect will work with the mouse and stop working with the keyboard. Troubleshooting & ObservationsI plugged in a Mamba TE and the Reactive effect worked at the same time as the keyboard. What was strange, clicking the Mamba Elite triggered the Mamba TE Reactive effect. I tried different USB ports and this had no effect on resolving the issue. Dynamic Lighting in Windows 11 is off and only recognized for my Huntsman V2. When using a Quick Effect set to Reactive, the effect fails on the mouse, not the case with the keyboard. On Chroma app’s Dashboard, certain effects are not available for the Mamba Elite despite being available in Chroma Studio. For example, the Fire, Starlight, effect.

Can someone provide me with the Firmware Updater for the Black Widow X Chroma? The Keyboard doesent work/ is stuck as Razer Bootloader mode. Synapse won’t recognize the keyboard even after reinstalling and updating to synapse 4. I have also tried everything else ( different device, reinstalling drivers etc.), nothing helped.

I cannot find the exact dongle for the v4 pro anywhere on the internet and I was wondering if anyone from Razer could please reach out and help me get a replacement, as I lost it while moving houses. Thanks to anyone who cares.

 This is my first time using a Razer product and my first Razer ID account. When I try to activate the 7.1 Surround Sound, I receive a message stating that the activation has already been used, even though I have never activated it before. This leads me to believe that the activation code may have been used before I purchased the headset. I kindly ask for your help in resetting the activation or providing a new 7.1 Surround Sound activation code for my headset. Details: Headset Model: Razer BlackShark V2 X Please let me know if you need any additional information or documents from my side. Thank you for your time and support.  

Hello guys can you help me, i lost my old phone number and i can't recharge i have 120 razer gold and i can't use it because i dont have access in my old phone number. 

Hey,I recently lost my dongle and have not been able to find it for a while, is there a way to get any replacement dongles for the blackshark v3 x hyperspeed or would i have to use it wired/buy an entirely new one :')thank you for the response in advance

So my problem is first i didn’t get a activation code for 7.1 in the box and second when i tried to register my headsets it says its already registered when i never registered it before.

i need you to help me find my activation code serial number: HN2121D13401466 

Exact same failure as others have mentioned. Mouse is still getting power, shows up as a storage device in the device manager and as CRP DISABLED in the file explorer.Extremely disappointed that I can buy another mouse of the same model, but not re-download the firmware to fix my perfectly functioning mouse.I was playing a game with the mouse working perfectly. I stopped playing the game, and the mouse died. No issues during the game, or for the other hour I was using the computer today. Working one second, gone the next. No updates or other issues noticed around the time of the failure.I only have one arm, and I work using the computer. Having devices get bricked completely because there is no firmware available for a fix is unacceptable. This is a Razer issue, not a device issue. Push the firmware so that we can fix this ourselves, just like you have with other models that are currently available. Punishing left handed people because you have a captive market is unacceptable.Extremel

Two days ago, some water (not much) got spilled on my Razer Blade. I turned it off, removed the back cover, unplugged the battery, fanned it with a hair drier (on a cool setting), left it in front of a fan for a night. After 24 hours I turned it on and was very happy. However, after an hour or so, it indicated that the battery is low and that it will turn off. I plugged in the charger thinking that it would help, but it went off regardless. When I plug it in, the green indicator light on the laptop doesn’t come on.I am certain that the laptop works, but something is wrong with either the battery, charger, the port or something in between. Is there anyone with similar experiences? How did you solve it?I have read bad things about sending it for repairs. I live in the Netherlands and I couldn’t find where might be the nearest care center.

Hi, my Razer Cobra Pro started freezing — the cursor lags/freezes both when I move the mouse and when I scroll the wheel. I've already tried everything: reinstalling Synapse, updating firmware, switching USB ports, all three connection modes (HyperSpeed dongle, Bluetooth, and wired), and checking the battery. The problem also happens on a second PC and even in wired mode, so it's clearly the mouse itself, not my system.The mouse is about 1.5 years old, so it should still be within the 2-year warranty period. The problem is I bought it in Spain (I now live in Poland) and I can't find my receipt. Can you help me check the purchase date by serial number? My serial number is: S/N: PM2327H27300157The mouse is registered to my Razer account. Thank you.

Hi, my Razer Cobra Pro started freezing — the cursor lags/freezes both when I move the mouse and when I scroll the wheel. I've already tried everything: reinstalling Synapse, updating firmware, switching USB ports, all three connection modes (HyperSpeed dongle, Bluetooth, and wired), and checking the battery. The problem also happens on a second PC and even in wired mode, so it's clearly the mouse itself, not my system.The mouse is about 1.5 years old, so it should still be within the 2-year warranty period. The problem is I bought it in Spain (I now live in Poland) and I can't find my receipt. Can you help me check the purchase date by serial number? My serial number is: S/N: PM2327H27300157The mouse is registered to my Razer account. Thank you.

What is the difference, color apart, from the razer deathadder v4 pro niko edition and the normal edition? 

Hello,Is it possible to set an analog function to a key on this keyboard (Huntsman V3 pro) without attributing the key to a joypad or joystick function ?For example in GTA, i can emulate right trigger joypad (which is used to accelerate with the car (throttle)) to UJp or Z key. That allow me to accelerate progressively like an analog function. But as soon as i exit the car, the key become useless as right trigger is used to punch so Z or Up key make me punch instead of moving forward.So my question is, can a key, on this keyboard, be simply be set as an analog key without emulating a device ?Best regards.Ps : sorry for my english.

Hy razer i have a very big problem i returbed my razer huntsman mini keyboard for a warranty repair and i get it back with discusting crumbs please i live in hungary and i returned for euronics and i get it back like this 

I’m having a recurring mouse input freeze issue in multiple games. During gameplay, mouse movement continues to work, but mouse clicks/actions stop responding for a few seconds.Example: if I’m holding right-click to aim, the game stays stuck in aim mode, and left-click/other mouse actions do not respond. After a few seconds, the mouse buttons start working again normally.This happens randomly during combat/gameplay, not only in one game. I noticed it in:Black Myth: Wukong Battlefield 6The issue is not related to FPS or game performance, because the game keeps running normally and I can still move/look around. It seems like mouse button input is freezing or being held/dropped temporarily.I already tried disabling/uninstalling Chroma SDK and disabling Razer startup apps, but some Razer services were still running in Windows services, including Razer Game Manager Service 3.Please help me check if this could be caused by Razer Synapse, Razer Game Manager, Chroma/SDK services, polling rate,

My Razer DeathAdder V2 is appearing as "CRP DISABLD" It acts as a flash drive with a firmware.bin file.Firmware updater is no use for me since my pc doesnt even think the device is connected.Is there a way for me to get the correct firmware.bin file for my mouse model please?

Does Remote Play work on T-Mobile over 5G?I can’t get it to work.  It says Remote Play is on, but not online.

Hi everyone,I'm having trouble setting up my Razer Pro Click V2. Synapse 4 is installed on my PC, but it keeps failing to install/recognize my device. I've tried everything I could find but nothing worked.Things I've already tried:Reinstalling Synapse 4 (clean install)Restarting the PCTrying different USB portsRunning Synapse as administratorDisabling antivirus/firewallThe mouse itself works fine as a basic mouse, but Synapse can't complete the device setup.How can I get the detailed error log so I can share it here? Where does Synapse 4 store its installation logs?Any help would be appreciated. Thanks! 

Hello, I use Razer Blackshark V2 Hyperspeed headphones and today something happened that hasn't happened before: after pressing the mute button, my volume automatically drops to 0. I checked Razer's forum to find out, and it turns out someone else had the same problem. They found the solution in disabling Synapse, and it actually works. It seems you've made a faulty driver update; please fix it. And if you ask me for my headphones' serial number, please show me where to find it. Have a good day and fix this quickly.

Hello everyone, please help! I can't update the firmware on my Razer Baracuda X 2022. It's not detected by the update program. I've read a lot of threads about this issue, but they haven't helped me! How do I update the firmware?  

I wasn’t sure how to raise awareness of this, but I wanted to flag this here with RAZER because of the fact that the shipment I received was factory sealed which has implications that before the inventory made it to the Amazon Warehouse, the laptop was switched out for 2 reams of paper. Here are the details. I purchased a Razor RTX 5090 from Amazon.ca, who was the seller. The delivery arrived the next day, and upon unboxing from the factory sealed packaging, I became aware there was no laptop in the box, rather two stacks of plain paper had been placed in the box where a laptop should be.This was April 12th. I filed a police report with the RCMP, case number RM26-6900I have also contacted Amazon customer service multiple times for a refund. I did receive an RMA to return the shipment, but no refund has been issued as of yet.I am contacting Razor, considering the shipment was in a seemingly factory sealed box, could mean that your fulfillment pipeline may have some issues worth looking

Verification of Razer DeathAdder V3 Pro Serial Number and Warranty IssueMessage:Hello,I recently purchased a Razer DeathAdder V3 Pro mouse in Belarus. When I try to check the warranty and verify the serial number on your official website, I receive an error message saying that the serial number cannot be found in your database.The serial number is: (Removed)I have double-checked the number and entered it correctly. Could you please help me verify if this product is genuine and registered in your system? Also, I would like to know if there are any additional steps I need to take to activate the 8 kHz polling rate feature.(REMOVED PHOTOS SHOWING PRODUCT SERIAL NUMBER)

I got this old razor two phone and it locked me out. I could not remember the password or email and I didn’t have any recovery email set up to it and it won’t let me back in.