Razer Support

I kept getting audio issues while im using it to game on my laptop . I dont know why but maybe someone can help me or maybe my item is defective.?

Stuck in FedEx customs. They require a form from manufacturer with identification (MID). There are threads with this issue from 4+ years ago on this forum. Has Razer not learned to preemptively provide this? I struggled to find a way to talk to someone about my order. The support website just kept directing me to a FAQ page that didn’t address my issues. I couldn’t find a way to contact customer support so I am posting here.  frustrated by the lack of support more than the shipping delay. 

HI!I have the Nari ultimate headset but unfortunatly the 2.4ghz dongle doesn´t work, is that any substitution dongle that would be possible to purchase or a compatible one?? since i´ve searched you Razer´s website and i saw that the Nari headsets aren´t available anymore… Best Regards.

Добрый день,недавно я купила наушники Razer Kraken kitty v2 BT. Наушники подключились успешно, Коннект с Bluetooth нормальный,однако звук из наушников идёт только в режиме головного телефона. То есть, если включать устройство не как телефон, звук пропадает, соответственно играть в игры, такие как валорант или сидеть в Дискорд не реально.Наушники в режиме телефона хороши по своему, однако в играх звук как из ведра, никакого наслаждения от нахождения в матче в данных наушниках. Проблема следующая: При переключении наушников на режим STEREO меня могут слышать другие, индикаторы звука отображаются корректно,то есть если я включу музыку, то по индикаторам наушники ее улавливают,но сам звук ее передаётся. То есть я то звук не слышу а в наушники он поступает. Аналогичная ситуация в играх и Дискорд. Устройство не воспринимается в игре или дмскорде в режиме STEREO, оно буквально не хочет видеть наушники даже с цсловие того что в настройках Виндоус устройство стерео стоит

So i was having issues with synapse 3 and mouse recording because i have multiple monitors and absolute tracking doesn't work, even when all three are the exact same, so i updated to 4 to setup mouse recording macros.And they seem to work fine, at first, but the longer synapse 4 has been on the slower they get, to the point where it takes a good 10 full seconds for the mouse cursor to move from one side of the screen to the other. And this affects all the mouse macros i set up. Restarting the pc works for the first hour or so, but slowly it crawls back to a snail's pace, everything else on the computer runs full speed, just not synapse 4, anyone have any ideas or solutions for this? Version 4.0.86.2502130303

I've not even had these just over a year and I’m noticing if I turn the volume up, to a reasonable level say listening to music there's this constant high pitched whine, here's a video I took to show:https://www.youtube.com/shorts/efB_PekqTikCan I fix this or is this faulty hardware? Pretty trash that something like an “expensive” speaker set only has 1 year warranty. Where mousmats and other basic stuff has 2years, bit cheap of razer. *** Video I took of the problem: https://www.youtube.com/shorts/AGKEt2lthEs

Got the controller earlier this year and has been working without issue, but today it just randomly stopped working. The controller still powers on and the chroma razer logo lights up, but the inpuslts dont seem to do anything. Here is what I've done:1. Made sure that all USB ports on the Xbox work (they do)2. Ensured they were plugged in firmly (they were)3. Turned off xbox, unplugged everything, edited a few minutes, turned on Xbox, plugged everything back in, still not working.4. Have tried using both wired and wireless, neither work.5. Connected it to my PC and updated both the controller and dongle firmware. Still not working. Are there any workarounds to this?

i changed my phone number years ago and also dont have access to any authenticator nor backup codes. how to change it 

I tried pairing with my V2 pro and it pairs and works perfectly and can see 8000hz on V2 but I am unable to pair it with Viper v3 pro.

My razer wolverine v3 pro no longer connects wirelessly. My grandson got a hold of it and I think he hit something. The controller works if hooked to the usb port and works wired. Cant seem to get it wireless anymore. Any ideas?

My Razer DeathStalker v2 tkl  keeps disconnecting while connected with 2.4ghz dongle. WIred connections works fine.I have checked on both my computers and with/without synapse4 launched. Any ideas how to fix it? I have already tried updating drivers to the newest.

Hi! I just bought the Ornata v3 X from Walmart. The packaging looks a bit like it has already been opened and I’m having trouble registering for the warranty. The product number is not recognized.  

Out of the blue one day the microphone just isn't working or showing up on the device manager and I haven't been able to connect it to any usb ports. What can I do to fix it?

I travel for work and cannot find my dongle, I also don't have the original box it came in anymore, but I do have my target receipt from the app (so glad they track purchases) is there a website or link for purchase of a replacement? I love my headset, and it has been the most reliable one I’ve ever purchased, I'm upset I lost it. HELP! Thanks for any guidance towards resolving my issue!

Когда я получил наушники, я начал регистрировать товар. Когда я его зарегистрировал, появилось меню с указанием, что товар уже зарегистрирован.

I want to recover my razer Gold gift card pin I scratch it off wrong 

I logged the ongoing issues I have had both on reddit and tickets (250830-002307).The support I have gotten has been bad.I have diagnosed the issue here:https://www.reddit.com/r/diablo3/comments/1n1ustw/diablo_3_gpu_power_event_causes_restartmanager/SIDs for non existent user accounts are being reintroduced by Microsoft Store.This causes Battle.net to bomb, and events appear with source RestartManager and messages to the effect invalid SID for container. This causes Diablo3 to crash constantly and interfere with gameplay and progression.The fact that the recovery partition is 14months or more out of date doesn’t help.The fact you sell without Windows 11 Pro and have that on the recovery partition is a bigger mistake still.Policy Manager etc, would probably help in

"I wanted to install a new dongle and also downloaded the updates from the Razer homepage – but I can’t get any further. When I get to the step where I have to plug in the headset, it doesn’t recognize the headset, even though the headset lights up." I tried the firmware updater and the Pairing utility  

Anos atrás comprei um Mouse Razer Deathadder v2Recentemente tive que formatar meu pc, e não encontrei mais o software do mouse, onde configura os botões e macros.Por ser uma versão muito antiga nem área de download existe, baixei algumas versões mais nenhum reconhece meu mouse! 

Ive been asking for support even wanting to ask a live agent but damn, Live agent keep not available and the support have a damn slow respond, is it just me or its like that for everyone?

So before when it did sorta work the mic quality was garbage, and it was a bit quite but fine at least it worked. Now after the update I have to yell for the mic to pick up, and just hardly works. I try to plug it in through 3.5 port but I can only get the audio to work and idk what I’m doing wrong.

my Razer Iskur XL chair right side where the lever at , the plastic piece is cracked, is there a replacement part I can order or replacement? 

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have bought the mouse April 20, 2023.Cleaning my surface (Issue persists)Trying a different surface (Issue persists)Plugging in the mouse into another PC (issue persists. So I know it’s in the mouse itself and not my PC.)Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.Cleaned the sensor (Issue persists)Used a different mouse (Which is the one I’m using now and it’s working fine.)Tried using the mouse with Razer Synapse closed (Issue persists)Tried restarting my PC (Issue persists)Absolutely the same situation, nothing helps.

Hi everyone,I have a Kraken V4 Pro on Xbox, but I can't get the microphone to work.. Does anyone have a solution please?

Hello,I’m trying to get a new dongle for my turret since I’ve lost mine. S/n (*Serial number omitted). I’ve seen in other threads ​support has helped others in the past with this issue.  Thanks!