Razer Support

Hello I ordered a Smart Cooling Pad productKorea uses 220 volt electricity.In the reviewIt says 110 volt adapter, but I would like to receive an adapter that can be plugged into 220 volt.

When every I try to change the volume on my computer using the media keys in the top right of my keyboard nothing happens and then 5 seconds later the volume will dramatically change either up or down seemingly randomly. I’ve noticed it sometimes feels delayed, like the button presses have been queued in the order I press them. In short, if I tap a volume key it acts like I'm holding it down and wont stop no matter what I do, the amount of time its held down always seems the same as well. And as of me writing this, my mute key has ceased to function correctly as well, doing the same as the volume keys. My change track and start/stop keys are still fine.

Even after following some of the suggestions notyhing has made an improvement. I notice this problem is occurring to other people as well with the only ifference being with other keys. I create the case but it looks like the problem is not getting addressed. Time to get a ifferent keyboard from another vendor. It was hard to even write this.

I’ve been having an issue where whenever I play any game, the ‘S’ key will randomly stop working, making me unable to reverse. I have had this issue in games such as Marvel Rivals, Roblox, and Doom Eternal. It works fine outside of games. I haven’t been able to find any real fixes, as any people I find with the same issue never got it fixed. It is connected directly to my motherboard and is not connected to a USB hub.Things I have tried:Installing new driversUpdating Windows 11Restarting my PC Any suggestions?

Hi ,I lost the mouse's USB adapter and you do not have it in stock and it is not possible to connect any other adapter to the mouse. What can I do?Thanks.

Hi, my donggle is broken, I have a Barracuda Pro, so I can't update the drivers. Currently it works very poorly for me, to the point that I can no longer use it on PC.Do you know where I can buy one that ships to Argentina? or what solution can I have?

hi please help when i registered to product it says to me it already registered please help me . 

I recently purchased a Razer BlackShark V2 X headset.When I tried to register it with my Razer account, I received a message stating that the headset is already registered to another account.Could you please assist me in  the registration to get activation serial so I can link it to my account and use 7.1 surround sound?

Уважаемая команда Razer, после регистрации я получаю недействительный код объемного звука. S\N 862350D25000538 Код, который был предоставлен после регистрации: H7FDF-499ZW-773EC-Y82OH

i have bought a razer deathAdder essential and when i tried to  add it do my razer id it said that this product is allready registered. Could you please assist me in resetting the registration so I can link it to my account?

Same here ,and you just get the usual  run around. Wow $250.00 Cnd keyboard with little use .Now rendered useless!  looks like  they are incapable of fixing the problem! The replacement boards seem to be having the same issues.  This will be a mari go round ride  from  ... , well you know!   Just do a  search online and forums and you will see how they are handling   their  keyboard problem with their  “customers.”.  We  will be wrinkly  old men and women without any hair  left  before it gets resolved  . I hear the hair goes first though! 

Hey Guys, As the title says, I just bought a razer blackshark v2x from Noon in UAE. It says the product has already been registered when I just bought it. How can this be possible?here are my serial number and razer product ID:SN: PN: RZ04-03240700-R3M1

hi i bought headset from other guy and i want to login to 7.1 but i dont have activation code what i can do now?

At that time I bought a Razer headset then I tried the Thx Audio Spatial application and the trial period was only 15 days, and I wanted to buy via the website but after I checked there was no address in Indonesia, so I was confused. how to buy it.

I need help in changing the registered gmail in this account because I cant open it as I did not remember the password of it

Greetings. I am having a problem with device registration as the website deems my product number “invalid”. Please help me in this matter. Thankyou!

Would a 1080p screen from the same model and year work as a replacement for my late 2020 Razer Blade 15 with a 4K OLED display? My screen is broken, and I’m looking for a replacement.

Hi yesterday I’ve got several mails form razer assistance for a nari ultimate headset, i already fowarded the picture with the cable cutted etc and was all good, now on one mail an operatore asked me for a pic of my ID for the rma, on another (case correlated where I asked if there was any news on my rma) the operatore told me that everything was allright. What should I do? Honestly seems tretty odd to me to give such a confidential document for an rma. here’s the complete message Response By Email (Eugenio) (01-Feb-2025 09:52 AM)Hello Fulvio,Good day! This is Eugene from Razer Customer Support and I’ll be your support agent today.We have received your case and forwarded it to our internal team to assist you with your concern.To assist in resolving this matter, please follow these steps:1. Write your case number on a piece of paper.2. Place the paper beside your device's serial number.3. Your Ide

Ihave theblackwidow Xkeyboard Vs4 which asyoucansee   has aspace bar problem! it is 1yearold and  gently used.I  have read countless concerns from individuals on your forumsandothers inregards to this very issue and follwed the prescribed  fixes  your company recommends to fix the spacebar  notworking asit should? Like the others  whohavepaid close to $200.00 for the keyboard i have  come away with no fix for the issue? Others have sentin their keyboards for RMA only to have theproblem  return shortly after receiving themback? This truly isun acceptable  handling  of   valid Complaints ofthesame  issue.SurleyRazor isbetter than this? There isobviously a real problem thatisnot thepurchasers  fault but  Razors Fault whois making its customers jump through hoops  while ruining their gaming experience!!!  There isno legit fix that razor hasput out and customers areexpected to live  withit or what, gobuy anotheroneofyour keyboards?  Is your next keyboard goingtohavethe same

People I game with tell me my mic audio keeps cutting out. It happens when paired to my Xbox series X and bluetoothed to my phone in Discord. I have tried the firmware updater, but it keeps telling me that my current version of 1.03.00 is the latest version and doesn't need to be updated but the version on the Downloads pager shows the current version as  v1.00.12_r1. Which firmware version is the correct version and how do I force the update if I have the wrong one?And if I do have the current version, then what else could be causing my mic to cut out constantly? Thanks in advance.

I have a problem with my headset. I am using the Razer 7.1 surround sound software, but when I change the volume level, it does not adjust. I have to change the default device and set the volume level manually.The issue appeared after enabling 7.1.

basically my headset is now charging on a 3rd party cable(tried many) but after 1 hour of it being on it starts bipping for low battery and keep disconnecting and reconnecting is there any place to get oem parts in 2025?

I’ve had this headset for 3+ years now, and recently I booted up my pc as usual, hopped on YouTube and the video wouldn't play… some time after i can to the realization that somehow when my kraken is plugged in I can’t watch ANY videos or launch any game, they all just stuck on a buffer. everything works fine when i unplug the kraken. I also tried my other headset (Razer Nari Ultimate) and no issues whatsoever. I uninstalled the drivers, even went so far as to reinstall windows 11. But it still didn't fix my issue. Any suggestions on what can i do to fix it?

My Razer Leviathan V2 speaker had a problem and no audio comes out either via Bluetooth or via USB cable

l so saw many solutions from the community, like change the cable or change the pc. i already did but not worked. idk what to do and I'm really desperate. hope anyone could help me thanks. To sum up: No detection pc, is detected on BT but not working too, so now is just a poor lamp for me plz help me.