Unanswered questions | Razer Insider

Unanswered questions

11357 Threads

sidesmartSonicSilver664
sidesmartSonicSilver664Insider Mini
asked in Razer Support

gif card not working

I bought a gift card and it keeps saying invalid code 

0
sidesmartSonicSilver664
4 days ago
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Drftman17Insider Mini
asked in Razer Support

RAZER BLADE 15 Advanced (Early 2021) x0368 Charging Issues! (Re-Post)

Same issue here with an Early 2021 Blade 15 Advanced QHD x0368. I contacted Support and they ask all this battery log information and laptop data but never suggest a proper fix. I also think they are clearly avoiding admitting to this issue. They should consider putting a team together and fixing these issues. Future buyers beware! All of the other cases noted above and in other threads have yet to be formally addressed by someone with authority at RAZER. @Razer Admin When will we receive a helpful response from the Razer organization? Many thousands spent by consumers here for bricked laptops. Thought we would find help from the manufacturer in this thread?..  Also the 100W USBC Charger is not a real fix when this laptop demands the 230w to function at its full potential.  If I wanted a basic laptop I would have spent less on something else. We need real results from your research team and we have needed it for years now…   Where’s the response? Where’s the fix? THIS IS STILL NOT SOLV

6
M
4 days ago
mann1337
mann1337Insider Mini
asked in Razer Support

Razer Viper v3 pro Polling Rate Testing Help

I am still somewhat confused about the polling rate testing. It’s not that I have complaint but I think I am lacking information and want to make sure everything’s alright.  First thing I am curious about is in the 2nd picture. Why is there two copies of the mouse shown? Moreover, the first copy of the mouse doesn’t provide any result. I had to manually switch to the 2nd copy which ends with 00.Second thing I wanna know is how exactly the polling rate being measured. It seems very variable and dependent on the size of my circles and the speed with which I make 1 circle. In general, if I am moving my mouse slowly and making smaller circles, the graph shows a lower polling rate. However, if i am moving fast enough with very large circles, I do reach 8000. This result does seem reasonable to me but I just want to confirm if there’s anything wrong or not.I am using Windows 10 on a MSI Stealth GS 66 10UG laptop  (300Hz).Thanks a lot!

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mann1337
4 days ago
J
JessCGMorganInsider Mini
asked in Mice and Surfaces

Razer viper mini not working

My viper mini has been working fine for about 6 months but 1 week ago it suddenly stopped working, it doesn't move the pointer but all the buttons work fine, I tried it on another pc and the sensor didn't work either, someone please help me

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M
4 days ago
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chnnitenInsider Mini
asked in General Discussion

How effective is the Blackshark V2 Pro (2023) at noise isolation?

Looking at getting this headset but not sure how effective it would be at blocking out external sounds (mostly pc case fans). Any input would be greatly appreciated thanks

1
C
4 days ago
EarthYellowsmartvine418
EarthYellowsmartvine418Insider Mini
asked in Razer Support

cant track order

I won a razor mouse 2 weeks ago from the Google Play store, placed the order as a guest, and now I cant track the order. I didn't worry about it but it still hasn't arrived. I have an order number and everything.

1
Razer.Aero
4 days ago
I
ItsYaBoiStrikingInsider Mini
asked in Razer Support

Razer Seiren Elite USB not getting recognized

The mic worked when my brother gave it to me and out of nowhere I can’t get the USB to be recognized. I’ve tried almost every solution and nothing worked.

1
Razer.Aero
4 days ago
dwhite80
dwhite80Insider Mini
asked in Razer Support

Gift Card Issue

Hello,I bought a gift card and I cannot read all of the PIN numbers on the back.I have put in help ticket and none has relied.Can anyone help me or lead me in the correct direction to get help?

0
dwhite80
4 days ago
G
girenhoInsider Mini
asked in General Discussion

Undervolting my Razer Blade 15 i7 13800h

Guys, what software should I use and how can I do it? I've been struggling a lot with high temps on my notebook. =/ want to play some games like Destiny 2 or Quake Champions and the temperature goes up to 108o C. Is there any tutorial that I can follow?

1
G
4 days ago
L
LathamAngoveInsider Mini
asked in Razer Support

Razer Nari Essential no audio in right ear

Recently, my Razer Nari essential has only been outputting audio out of the left side of the headset. I have looked everywhere for a fix but cannot find one.

1
Razer.Aero
4 days ago
directretroSunset334
directretroSunset334Insider Mini
asked in Razer Support

razerripsaw

hi I stream with streamlabs and play with my playstation 5, I am very satisfied with my razerripsaw, only mine is.  problem is that I don't have game chat audio so I can't talk or hear other gamers during my stream so can you help me with my audio problem thanks in advance

0
directretroSunset334
4 days ago
Scott2553
Scott2553Insider Mini
asked in Razer Support

Basilisk V3 moving pointer on it's own

This just started today after using this mouse for about 4 months. The mouse, very slowly moves on it’s own toward the bottom of the screen. I have cleaned the sensor, tried multiple mouse pads,  and updated the firmware but none of these fixed the problem. Any suggestions? Thank you.

1
Razer.Aero
4 days ago
Q
qbr4xInsider Mini
asked in Keyboards

Blackwidow ultimate keyboard manufacturing has stopped, is there a replacement for it?

Blackwidow ultimate keyboard manufacturing has stopped, is there a replacement for it?

3
T
4 days ago
YellowRoseheadJADE482
YellowRoseheadJADE482Insider Mini
asked in Razer Support

when razer will decide to re stock crunchyroll ?

I bought 10$ Razer gold gift card, for buy a crunchyroll subscription, but before i buy the card i check if the card in stock but i think there a glitch because when i try to buy it the site says no stock !!!?

0
YellowRoseheadJADE482
4 days ago
S
Sogologo1Insider Mini
asked in Razer Support

bad card

I bought a card few days ago I’m unable to use it 

0
S
4 days ago
R
r3kkiInsider Mini
asked in Razer Support

Viper V3 Pro not charging

I recently bought the Viper V3 Pro and it has charging issues as well. I tried charging mine earlier today at 24%. I left it charging and went out for a bit. When I got back, I found its battery going down to 7% while having it plugged in.

1
Razer.Aero
4 days ago
O
OraMerdaInsider Mini
asked in Off Topic Chat

Where in Dubai I find razer laptops

Hello all    Where in Dubai I can acquire a razerblade laptop. I bought mine 4 years ago in VirginMegastore but now they do not have them in catalog. I have only 12 hours of transit.Br

0
O
4 days ago
H
hsen94Insider Mini
asked in Razer Support

why??

I have been trying to purchase to buy to purchase something on the website for hours and everything needs an 2nd step authentication way through codes or text messages I haven't setup any before so i have to use the text message and here comes the problem if i want to change or use anything or buy i need those 2nd step authentication so i have to use the text message option and they are not sending me the message if you want to make the website more secure thats good but at least be up to it I sent a ticket and  tried to talk to an agent no response and I am in a hurry for the purchase so thats why am here trying to find a quick solution I have the otp but can't use it in this case also

0
H
4 days ago
Xentricity
XentricityInsider Mini
asked in Razer Support

ghosted by support

I have a slight issue regarding a purchase I’ve made 6 months ago and I have yet to receive a response after countless follow up email. For the record, I emailed support on the first week of purchase. Is there a different support I can try contacting? I receive the same email everytime trying to contact them “Thank you for submitting your case inquiry. Your request has been forwarded to the appropriate department for review.”

0
Xentricity
5 days ago
Reigny
ReignyInsider Mini
asked in Razer Support

Razer chroma wireless argb

Is there anywhere to get a dongle to connect the controller to a PC? I have broken my by accident. And Bluetooth has a limited controls. Thank you 

0
Reigny
5 days ago
A
Anonymous
asked in Razer Support

Razer Blackshark V2 Hyperspeed - Dongle not working

Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on. I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change. Edit: It works now but I’m not sure what exactly did it.

3
Drabcentralfirst396
5 days ago
S
StarManTheGamerInsider Mini
asked in Razer Support

Razer Blade 15 Keys aren't working

Hi! I got my laptop in 2020 and just this week noticed that random keys on my keyboard are no longer working. 8, 0, X, \, Ctrl are some of them. It's completely random and not in the same spot. I can't tell if this is a hardware issue as I haven't done anything. My battery was swelling really bad and I removed it but the only reason I actually removed the battery was because my keys weren't working. Even with the battery removed, some keys aren't functioning. Another question - Could this be the cause of water damage? I’ve never thought about it, but I suppose I use a damp wash-cloth to clean my keyboard at times and then one day it started freaking out with one key typing multiple or different, and then all of a sudden some aren’t working. Razer is currently sending me a new battery for my laptop. What do you guys think? Hardware or software? I'm very lost and frustrated as I spent a lot of money on this laptop only to have so many issues with it.

0
S
5 days ago
DailyDevil
DailyDevilInsider Mini
asked in Razer Support

Synapse 2.0 Razor Deathstalker LC not detected

hey, after i updated my razor synapse 2.0 the app does not recognize my Deathstalker LC keyboard  - all i can see when i open the app is this does somebody have any ideas how to fix this?

5
DailyDevil
5 days ago
T
TsarRafaelInsider Mini
asked in Razer Support

Tabs opening on 7.1 Sound S. App

I have an issue where apps, internet link and tabs not related to Razer are opening up on my 7.1 Surrond Sound App. 

6
C
5 days ago
E
euzel42Insider Mini
asked in Audio

Razer BlackShark V2 Pro (2023) - not switching

Hi I have Razer BlackShark V2 Pro (2023) and switch button is not doing anything. I have updated the firmware to latest. when I turn-on my headset it’s trying to connect to Bluetooth source by default. I double press the switch button any its still stuck trying to connect to bluetooth. only way for it to connect to wireless dongle is; I have to plug and unplug the dongle from my PC. I’ve realized that eq switch button is not doing any function. its not switching between different EQ modes also its not switching between the audio sources.  can somebody help? 

0
E
5 days ago

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