The Razer Armory

Hi,I've been using my Razer Blade 15 for about 1.5 years without any problems until now. Recently, I noticed that the laptop no longer charges properly. It stays at 0% battery, and although it indicates that it's charging, the battery level does not increase. The laptop only powers on when plugged in using the 230-W charger and won't turn on with battery power alone or with a type-c charger.This issue began after using a USB-C charger overnight, which I’ve done successfully in the past. I've already tried several solutions, including replacing the battery, reinstalling Windows, updating the BIOS, and updating all drivers, but nothing has resolved the problem.Any help would be appreciated. 

The left adjustment slider on my headset (Razer BlackShark V2) is loose. During game play, the ear cup is free to slide down with no resistance. My headset is out of warranty. Is there a way to fix this?

Hi there,I’m using a Razer Ornata Chroma Destiny 2 Edition (wired) keyboard and have run into an issue where none of the F1–F12 function keys are responding, even when using the Fn key. I’ve already: Performed a full hardware reset (Esc + Caps Lock + Spacebar while plugging in) Tried Fn + Esc, Fn + F10, etc. Confirmed keys are mapped correctly in Synapse Disabled Gaming Mode Reinstalled Synapse and drivers Tested on another PC (same issue) Checked Hypershift and profiles – nothing unusual I believe the Fn layer may be stuck due to a firmware issue. I’m not requesting a repair — just a firmware reset utility or workaround that can restore proper function key behavior.Since my keyboard is out of warranty and I can’t submit a support request through the official site, I’m hoping someone here can assist or point me in the right direction.Thanks in advance!

I’ve tried unplugging and doing the esc + caps technique, Uninstalling razer synapse, and every google search known to man. Nothing appears to be working. The only success I have is the esc+ caps after the second time I have up to 5-10 minutes of usable Esc - F12 and then the keys don't work again.  No, this is not a cleaning issue. 

Hello Razer Team and Community,I purchased three devices (Leviathan V2, Basilisk V3 Pro, DeathStalker V2 Pro) directly from Razer.com in December 2024.All three failed after a few weeks.I received a replacement for one item, but nothing improved. After multiple support tickets, I still haven’t received any proper diagnosis or refund.I suspect Synapse is the root cause of all three failures.Razer refuses to acknowledge this, citing a 14-day return policy despite the clear EU 2-year conformity warranty.I have now filed complaints with the DGCCRF and the European ODR platform.Please escalate this internally — this is not acceptable from a brand I trusted for years.

I was wondering if they sell the kuromi kraken kitty v2 that is not Bluetooth I’ve tried everything to connect but doesn’t even have a aux cord or hole for that. I really like the product but can’t connect to my Xbox console without aux.

Looking for a rgb number pad that syncs with Razer. I went through the partner list and didn't find any.It would be great if Razer did one. With an escape key maybe a few extra macro. Wireless. Chroma.

Hello, I would like to buy a razer pro click, but it is already old and not even in stock + it doesn't even have USB C. Do you know if razer is planning a successor to this super mouse? :)

I tried to reset my phone number and purchase things on razer gold and cannot receive any SMS/OTP. I tried to find the support but they just do not response.

Need customer support help

I tried to update my headset firmware, but the dongle is always not detected. Is there anyone who has the same problem? Is there a solution for this problem?

I own a Leviathan v.1 2.1 soundbar and I would like to know if I could get Leviathan v.2 without the subwoofer and use my v1's one on it.That way I could get a fresh soundbar and use the old subwoofer to save money. Win win.

Hi all, hope somebody can help before I return this product. I've connected the controller to my PS5, I can navigate the dashboard and play games etc but,  the mute button does not activate my arctic nova wireless headset and the controller will not turn my PS5 on from sleep mode or from off.Also in pairing mode on the PS5 Bluetooth accessories menu it states the "passkey might not be correct* As this is an authorised product for use with the PS5 I'd expect it work easily. Any suggestion?Many thanks. 

Hello, I just bought a Razer Barracadu X, and when I start or pause a video, I hear a small crackling sound lasting about 0.1 seconds. What do you think this is? Thanks in advance. 

Hi, like in the topic, my not even 2 year old huntsman elite keyboard sometimes cant recognize that im HOLDING ESC key down, instead it sometimes dubbelclick while holding it down and sometimes even more than dubbel.And some days it also dosent recognnize its pressed down at all.  Anyone had this issue before or heard about this? Can’t really decide if i want to invest in a new expensive keyboard from razer again if 1-2 years is the time it takes to get these kind of issues.

The subwoofer of my Razer Nommo v2 pro stopped working, you can't hear it, and you can't see any LEDs on the back. Is there anyone who has been through the same thing and can help me? my serial number is 472328B04600257

Hi, I had 580 Razer Gold and started purchasing PUBG Mobile codes. The total value of the codes I received is 200.17 Razer Gold less than what I paid! My account balance is now almost empty, but 200.17 Razer Gold is missing!I opened a support ticket yesterday, but no one has responded yet. I've also tried multiple times to reach out via live support, but it’s like no one is there — I’m getting no response at all.Also, since opening the ticket, some of the codes (worth about 50 Razer Gold) have automatically appeared in my dashboard, which means I did receive part of what was missing — but there’s still 150 Razer Gold worth of products missing, and there’s no update or explanation.

i have a razer deathadder V3 hyperspeed and i wanted to buy grips but i couldn’t find any so i don’t know wich one to choose 

bought the mouse in 2023, just decided to do this, this pops up

I just bought this controller and when I wanted to edit the buttons it wouldn't let me, my screen just stayed grayed out without letting me edit them.I just bought this controller and when I wanted to edit the buttons it wouldn't let me, my screen just stayed grayed out without letting me edit them.

Hello,I just upgraded to Synapse 4. Everything works great for my Deathstalker V2 Pro TKL and Naga Pro except for the two middle buttons on my mouse. I usually rebind those to mouse 4 and 5 (forward and back for browsing.) No matter what I do, the setting doesn't seem to want to work. Can someone help please?

I think Razer can make more products for female gamers. It’s really lacking in PC accessories in white colour, especially the keyboards. I really like the design of the Razer Pro Type Ultra but I hate the creamy feeling of yellow switches. There’s only very few white keyboards with green switches such as the Blackwidow V4 Pro, but it doesn’t look as good as the Razer Pro Type Ultra :(

Hello, I wanted to ask: I’m planning to buy the Razer Viper V3 Pro mouse, but the issue is that I play on Xbox and changing DPI is very important to me. If I set the mouse to 800 DPI in Razer Synapse, will these 800 DPI settings also apply on the console, or not? Please let me know, this is very important to me.