The Razer Armory

Feel free to use my invite code: 0c5d93cefb66 Goodluck and have fun everyone!! :D

I must set my Leviathan v2 to 4-8%, louder is unbearable.Can you please fix this problem, it was reported 2 years ago by another but closed without a reaction in the support topics.Do you want me to get hearing loss?

I have had the issue since the device was new whereby you fire it up for a Zoom or Teams call and you appear blurry. Initially, I used to think it was an issue with background blurring, but even with this turned off, it is blurry.The only way to “fit it” is to up plug it and reconnect. This often (but not always) works. However, a few hours later, it will be blurry again.I have updated the software and have had this problem since Synapse 2! Any suggestions beyond ditching it entirely? 

Hi,I bought Nintendo HKD100 prepaid card, it shows Payment Incomplete, but my Razer Gold was deducted multiple times.Why? How to get refund？Thanks.

So my main dongle was lost and i ordered online but when im trying to pair it , it doesnt pair and i already asked razer for replacement my question is The replacement should pair to my mouse?

I’ve only had these keycaps since the end of April 2024 (so less than 4 months) and I’m already having an issue. Of all things, the right side of my Left Alt keycap has chipped somehow, causing the top split to easily detach. Please excuse my keyboard. the lighting and close-up make it look much worse than it is.There’s been no “incident” with my keyboard (nothing dropped on it, I’ve not even moved it). I don’t use that key excessively and I hit the space bar just between B and N with my left thumb… so I can’t think of any reason why this has any sort of damage at all other than a factory defect. It also seems nearly impossible to somehow contact Razer about this directly (through a support channel) since I don’t have a serial number for the keycaps and the SN for my Huntsman Elite has ended warranty support a while ago (was going to put in that SN just to get to contacting support). Is there a method for contacting support that I am unaware of?

I have been using my Razer Ouroboros mouse for over 10 years now any no matter how often I tried to replace it with a new one I just couldn’t. I love this mouse and now sadly after all these years the mouse wheel button does not work any more. Has anyone maybe a solution to this problem or a comparable alternative product?

Hi everyone,After updating Razer Synapse to version 4, all the settings for my Leviathan V2 soundbar have stopped working. The equalizer doesn’t respond at all. Switching to THX Spatial Audio is disabled inside Synapse. Along with the update, a separate THX Spatial Audio app was installed. This app requires a paid license, and only started a 15-day trial. The sound quality on the soundbar is now terrible compared to before. I never had to pay separately for THX Spatial Audio in Synapse 3, and everything worked fine.Can someone please advise: How can I roll back to Synapse 3? Or is there a way to get the EQ and all settings working again in Synapse 4 without paying extra? Any help or guidance would be much appreciated.Thanks in advance!

I have strange sound while scrolling up, it sounds creaky, physical process of scrolling up is not smooth as scrolling down. Scrolling down is good. I replaced recently with another one(this video is new mouse), still same sound. Is it defective or good?https://youtube.com/shorts/t0uS5b_gD9w?si=PaQrb0CPazLGCiWF

Hi everyone,I am experiencing a persistent issue with the USB dongle for my Razer BlackShark V2 HyperSpeed. The headset itself seems fine, but the USB transceiver is constantly malfunctioning on my Windows desktop.The Issue: When I plug in the dongle, Windows Device Manager does not recognize it properly. It shows up under Universal Serial Bus controllers as: "Unknown USB Device (Device Descriptor Request Failed)" "Unknown USB Device (Configuration Descriptor Request Failed)" "Unknown USB Device (Set Address Failed)" The device status shows Code 43 ("Windows has stopped this device because it has reported problems").Symptoms: The dongle is not detected by Razer Synapse or the Razer Firmware Updater tool (the tool asks me to connect the device, even though it is plugged in). Occasionally, if I unplug/replug or re-pair it, it connects for a very short time but then disconnects and reverts to the "Unknown Device" error. What I Have Tried So Far (Troubleshooting): To rule out softwar

Hello. I am unable to receive the email verification code sent to the hidden email address linked to my Apple ID, so I would like to apply for a refund of the 100 gold coins I spent today. Please contact me if you require receipts or evidence. I hope this can be resolved as soon as possible. Thank you.

13 марта я купил гарнитуру. После регистрации BlackShark V2 я получил только электронное письмо с подтверждением успешной регистрации. Код для подключения 7.1-канального звука я не получил. В папке «Спам» и в списке рассылки ничего нет. Пожалуйста, помогите.

Dear Customer Service,I have two Nintendo orders paid in HKD, which have been processed and the payment has been deducted from my account. However, I have not received the corresponding redemption codes yet.Please kindly check my orders and assist in sending the redemption codes to me as soon as possible.Thank you for your help.(Removed)

My account was suspended unexpectedly. I just tried to top up HKD 100 but couldn’t complete the payment. I attempted all methods to set up TFA (two‑factor authentication) but failed. My account got suspended when I tried to pay. I need urgent help to unsuspend my account and complete the payment. 

personally i like both theyre both good for different reasons what ur opinion?

My favorite Razer setup for gaming in 2026 would include a responsive Razer keyboard, a lightweight wireless mouse, a comfortable headset tool, and optimized Synapse profiles. A clean desk layout, smooth RGB lighting, and reliable performance together create a more immersive, focused, and enjoyable gaming experience every day.

So we need to be honest about Razers lack of customer service, build quality for a supposed pro controller with a price tag of GBP200.00. My advice don’t buy it!  I’ve had two new V3 pros in the past two months. Both controllers have the exact same worsening issue when wired. If you move or sometimes even slightly touch the wire when wired the controller will disconnect mid game and cause serious problems. The problem now has evolved into random mid game button switches and total loss of connection.  So let’s now talk about Razers customer service…. One word disgusting! I have an ongoing email thread of over 50 separate emails which on every reply to email is a new robotic support agent that doesn’t know what the hell is going on! they want me to send the controllers to them for warranty fine they provided pre paid FedEx tracking label (international). So off I go two weeks ago to my local FedEx drop off point parcel in hand and to my surprise not one FedEx drop off point will accept t

Hello, I created this thread because I bought three Tartarus V2 in the last three years, and all of them started to fail for the exact same reason: The analogic stick started to not respond at all while pressing it, specially to move forward. I was reading about this issue and apparently is a known one. I have exact same issue that the person that created this topic Razer Insider | Forum - Tartarus V2: D-pad switches failing (4 devices failed in < 1 year) Its really sad to me, that wanted to buy a product from a solid company to have it, hopefully, for years, but this specific product has a factory problem. Is not normal that many people have reported the exact same issue related with the analogic stick, that makes the gamepad pretty much useless. I will be adding some videos to prove this issue with the different devices I have, but like I said, that Razer is selling this product if it has this kind of failures.

Hi guys,I’ve made a post 2 month ago about my problem with my Razer Naga Pro V2 and its incompatibility with WoW. I’ve tried running it through steam or lutris and with different compatibility layers (proton-10, latest, ge). This new thread is more about finding people actually playing WoW on a linux OS with the same device and maybe compare our configurations give me clue where to search..I’m a little desperate as I don’t want to use Windows anymore as I really try to avoid GAFAM but this bug makes WoW unplayable without switching to a normal mouse.. which I will not as I use it since so long now.Any clues ? 

(Removed photos for security purposes)Hello,My mouse appears to be broken. It cannot charge properly and shows no response at all.Best regards,Allan

isnt it time for razer to do a proper driver and config program for linux?with the increasing use of linux for gaming and it is really good except for all my razer gear.i love my razer gear but having the issues with my tartarus v2 not being able to config it and use it im currently looking for replacement.you are missing out on an upcoming market that will only grow the more windows sells people out and more and more people are moving to a linux based system, it works really well now and will only be better./SkitBra

Hi, today I got a problem with my Razer Viper Ultimate Wireless Receiver, right now I can’t connect to the mouse anymore without wired cable. Since there is no bluetooth built in, I need a replacement for the Receiver ASAP.Right now I'm in Indonesia, and my local Razer Reseller couldn’t even help me for ordering me the Razer Receiver.Could anyone help me or anyone in Razer Support Team could help me? I would appreciate it alot.Sincerely,Thank you.

Currently typing this on a different keyboard… Ive had my Razer Huntsman v3 pro for less than a year and ive kept it clean and in tip top shape. I've never spilled anything on it or on my desk for that matter, same with food. I don't even eat at my desk. I've done nothing to cause this i just play fortnite a decent amount. I would say i play a lot but most people who play on pc competitive fortnite play much more than me. I play 3-4 hours a day on average, rarely more than that. The E key is my edit bind so i press it a lot but never super hard or aggressively. I've had many other keyboard in the past such as the Wooting 60% and the gk61. Both still work (I'm using the wooting now). I like the huntsman a lot which is why I've been using it. There is no reason why 1 key on a 200$ keyboard should just stop working after a year of use. This whole thing is quite ridiculous to be honest and i know for a fact I'm entitled to a replacement keyboard from either razer or Amazon. I'm worried abo

Hi everyone,I’m a long-time fan of Razer gear and I’ve spent years trying to find a Razer Turret V1 (RZ01-0133). I finally managed to get one recently, but unfortunately, the mouse is not working.I’ve already checked the battery with a multimeter and it’s healthy, so the issue seems to be with the mouse PCB itself. Razer's local support in Brazil is no longer available and when I try to contact them, they simply redirect me to the official global support. Since this is a legacy product, I haven't been able to find anyone locally who can fix it or provide parts.I really want to get this kit working for my setup. Does anyone know if there is a specialized repair service that accepts international shipments for out-of-warranty repairs? Any leads or advice would be greatly appreciated! Thanks!