Solved Threads

Hi, I need a new Battery for Razer Blade 15 Base Model 2021. Looking to purchase one (original manufactured) Can you get me contact with Razer Support service?Thank you

Does anyone know if/when Razer will be releasing the Blackwidow V4 Pro with Yellow Switch in the UK layout? They only have it available in the US layout as of currently. The only UK layout of that keyboard is available with greens.

Hello, I just buy this mouse last week and it was working well in synapse, now the left click is disabled. I dont know why. I tried to uninstall synapse, reboot. reinstall synapse - same thing I tried to remove mouse driver from windows device manager, same problem. Also can you change my name in forum ? It’s a generic name from my account from before i guess. Thank you 

hello, i’ve had this orochi v2 for a little over a year now. it first started doing this like 3 months ago and at first i didn’t mind but it only got worse and its basically unusable now. the dongle has always been connected directly to the motherboard and i tried deleting and re-instaling synapse but nothing worked. can someone please help me

I lost my old mobile number, i can no longer receive the OTP for verification. Can you please help to resolve my problem, Thank you in advance. 

Hello Razer fans! I bought a Razer Laptop Cooling Pad. I want to try Hyperboost mode, but I don't see where to turn it on. Please help me! 🤕 

i have an blackwidow v4 keyboard and whenever razer synapse 4 app opens, lighting goes.my lighting settings in the app is same as before.

Good day, dear Razer fans! Can you tell me, has anyone encountered a problem with syncing the Yeelight Station and Razer Synapse? After switching from Razer Synapse 3 to Razer Synapse 4, synchronization fell off. Now, if you look in Chroma connect, there is no Yeelight app. I reinstalled both Razer Synapse and Yeelight Station - nothing helped.I've tried this before: 

DA V3 Hyperspeed dongle:What is the purpose of the included dongle? If I don’t plug in the receiver and connect directly, will it still reach the full 1K polling rate?

Hello :>Early this year I decided to delete my first email account because I wasn’t using it anymore, I thought I had replaced every account I had linked with that email with my current one, but turns out my Razer ID slipped and I didn’t update it :<Now that I need to update it, it’s asking for a code that’s being sent to my old email, but since it’s been deleted, I don’t access to that code :’> Luckily I have my Twitch account linked so I didn’t fully lose access to my Razer ID, but I want to be on the safe side and be able to update my email, I tried Razer Support, but it looks like I can’t submit a ticket with this scenario :< Thank you in advance :>

Are there any plans to add the snap-tap functionality that was just announced for the new Huntsman V3 Pro models to the Tartarus Pro? This would make it a truly killer FPS accessory. This has been my biggest complaint with the device, the response is a little slow when trying to change strafe directions.

新しい製品をアカウントに登録したいのですが、すでに登録されている場合はエラーが発生します。　アクティベーションコードがほしい レイザー ブラックシャーク V2 X

Hello, as the title says, since I updated from Synapse 3 to Synapse 4, the Chroma Stuido dedicated app seems to not be working for my Basilisk v3 mouse.As you can see, when I set up an effect (here red static), first off, the chroma studio preview does not show any color on the device, and on the physical device, no RGB at all.It is well set in the synapse app as well. And even with the “Fast effects” (idk if its translated well), nothing happens on my RGB mouse.I can put any effect with any color, nothing happens, the RGB of the mouse remains turned off, same in the chroma studio preview. Maybe I’m missing an option I need to check, or I’m wrongly configuring the effect, I configured my effects a long time ago on the synapse 3.Is there anyone who has this problem ? any solutions ?Thanks in advance for your help !

I tried to register the headphones Razer BLACKSHARK V2 X. it say already registered

I’ve recently been having problems with my DeathAdder mouse doing double-clicks for me, and I originally thought it was a hardware problem, so I was going to scrap Razer, and get a Logitech mouse, but then I found out this could be a firmware problem.  However, there seems to be no way to install new firmware for this mouse.I found an article referencing this file for download:  https://dl.razerzone.com/drivers/DeathAdder2013/win/Razer/DeathAdder2013_FirmwareUpdater_v1.04.03v2.exe  (or close to this… might have a space in it some place… not sure the exact URL)I was able to download the file, but when it is run, it says I have to have Synapse 2.0 installed in order to use the updater. I know the mouse is old, but it was in storage for 6 years before it even got opened, and its been a good mouse up until now.  I’m just wondering if anyone has been able to update the firmware on it, and how is it possible if the firmware file is available, but Synapse 2.0 is not?

Hello, I purchased my headset from n11.com. It said it would be shipped from abroad. It was shipped from China, and I received it about two weeks later. When I tried to register the serial number on the box with my Razer ID, I got an error saying the headset was already registered. This shouldn't be possible because the headset is brand new.I have the receipt, so I can return it, but it's likely to take a very long time. I don't want to deal with all this. Is there a way to resolve this? Also, the Razer Synapse app doesn't detect the headset. I assume it's because I can't register it.There are some things that raise my suspicions. For example, when I go to Device Manager on my computer, it detects my gaming mouse as a Razer DeathAdder, but the headset is a 7.1 speaker. Help, I don't want to wait another month.

I scratched off my Razer Gold card code when I bought it, now it's only 5 digits on it, I have contacted Razer support, I want to ask, will they help me redeem my code? It's a $200 Razer Gold card. 

Hello, I purchased a used Razer Hammerhead Pro Hyperspeed from an app called 11st. It was brand new. After updating the firmware in the Razer Audio app, I tried to use it, but the right earbud stopped working. The battery was 100% charged. Please help.

Hello,I have Razer Blackwidow v3 purchased 2 years ago. Recently few keys (example W, Left Ctrl, Space) are registering inconsistently. To explain this better, when I play any game and press and hold W to move the character forward, then it does not register even after spamming the key. It works sometimes and then suddenly it stops. I have observed that the problem keeps occurring if the keyboard is not used for a couple of days.Things that I have tried:1 - cleaning the keycaps and outer switch2 - Factory reset the keyboard3 - Uninstall the keyboard drivers and re-install4 - Disable synapse and tryIt is confirmed that the issue is in the keyboard as I tried this on a different system. I am not sure if the switches have worn out or its a different issue. Any help would be appreciated. Thanks 

Hi! I bought Razer Blackhark V2 headphones and they are already activated. What should I do? I wrote to the seller, but he is silent. I bought them in the OZON online store.

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email. However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

I am getting this notification when I try to optimize PUBG on Booster Prime. My RIG is as follows:ASUS ROG STRIX B450-F GAMINGAMD Ryzen 3 2200GMSI GEFORCE GTX 1060 GAMING X 3G 3GB16GB RAMMy GPU is listed as the recommended GPU in order to play this game, I don’t understand why Razer would left out THE recommended GPU from their support for this game’s optimization. Please fix, thanks. What are the minimum and recommended requirements to play PUBG? – PUBG Support

Hello, I have a Razer DeathAdder V3 Pro. The scroll wheel is malfunctioning. Sometimes it scrolls in the opposite direction or does not register any movement at all. I have already updated the firmware and Synapse. I also tested it on multiple devices and browsers, but the issue persists. Could you please assist me with a warranty claim or replacement? Thank you.

Hello, I have a pair of Razer Kraken V3 X that I’ve had for about a month. I always unplug and plug them back in when I use them. Yesterday, the microphone was working, but today when I tried to use it, it didn’t work. I haven’t placed them anywhere where the mic or the headphones could have been physically damaged. They still work for listening,it’s just the microphone that doesn’t work.I tried updating the drivers, but it still doesn’t work. Is there any solution?

Just updated from Synapse 3 to Synapse 4 and after a fresh install and restarting my PC my Naga Trinity will randomly act as if my scroll wheel is being rolled up/down. Only fix I have found is to change the profile in Synapse 4 for the mouse but this is only temporary. Anyone else experiencing this?