The Razer Armory

Hi everyone,I am experiencing a persistent issue with the USB dongle for my Razer BlackShark V2 HyperSpeed. The headset itself seems fine, but the USB transceiver is constantly malfunctioning on my Windows desktop.The Issue: When I plug in the dongle, Windows Device Manager does not recognize it properly. It shows up under Universal Serial Bus controllers as: "Unknown USB Device (Device Descriptor Request Failed)" "Unknown USB Device (Configuration Descriptor Request Failed)" "Unknown USB Device (Set Address Failed)" The device status shows Code 43 ("Windows has stopped this device because it has reported problems").Symptoms: The dongle is not detected by Razer Synapse or the Razer Firmware Updater tool (the tool asks me to connect the device, even though it is plugged in). Occasionally, if I unplug/replug or re-pair it, it connects for a very short time but then disconnects and reverts to the "Unknown Device" error. What I Have Tried So Far (Troubleshooting): To rule out softwar

Hello. I am unable to receive the email verification code sent to the hidden email address linked to my Apple ID, so I would like to apply for a refund of the 100 gold coins I spent today. Please contact me if you require receipts or evidence. I hope this can be resolved as soon as possible. Thank you.

13 марта я купил гарнитуру. После регистрации BlackShark V2 я получил только электронное письмо с подтверждением успешной регистрации. Код для подключения 7.1-канального звука я не получил. В папке «Спам» и в списке рассылки ничего нет. Пожалуйста, помогите.

Dear Customer Service,I have two Nintendo orders paid in HKD, which have been processed and the payment has been deducted from my account. However, I have not received the corresponding redemption codes yet.Please kindly check my orders and assist in sending the redemption codes to me as soon as possible.Thank you for your help.(Removed)

My account was suspended unexpectedly. I just tried to top up HKD 100 but couldn’t complete the payment. I attempted all methods to set up TFA (two‑factor authentication) but failed. My account got suspended when I tried to pay. I need urgent help to unsuspend my account and complete the payment. 

personally i like both theyre both good for different reasons what ur opinion?

So we need to be honest about Razers lack of customer service, build quality for a supposed pro controller with a price tag of GBP200.00. My advice don’t buy it!  I’ve had two new V3 pros in the past two months. Both controllers have the exact same worsening issue when wired. If you move or sometimes even slightly touch the wire when wired the controller will disconnect mid game and cause serious problems. The problem now has evolved into random mid game button switches and total loss of connection.  So let’s now talk about Razers customer service…. One word disgusting! I have an ongoing email thread of over 50 separate emails which on every reply to email is a new robotic support agent that doesn’t know what the hell is going on! they want me to send the controllers to them for warranty fine they provided pre paid FedEx tracking label (international). So off I go two weeks ago to my local FedEx drop off point parcel in hand and to my surprise not one FedEx drop off point will accept t

Hello, I created this thread because I bought three Tartarus V2 in the last three years, and all of them started to fail for the exact same reason: The analogic stick started to not respond at all while pressing it, specially to move forward. I was reading about this issue and apparently is a known one. I have exact same issue that the person that created this topic Razer Insider | Forum - Tartarus V2: D-pad switches failing (4 devices failed in < 1 year) Its really sad to me, that wanted to buy a product from a solid company to have it, hopefully, for years, but this specific product has a factory problem. Is not normal that many people have reported the exact same issue related with the analogic stick, that makes the gamepad pretty much useless. I will be adding some videos to prove this issue with the different devices I have, but like I said, that Razer is selling this product if it has this kind of failures.

Hi guys,I’ve made a post 2 month ago about my problem with my Razer Naga Pro V2 and its incompatibility with WoW. I’ve tried running it through steam or lutris and with different compatibility layers (proton-10, latest, ge). This new thread is more about finding people actually playing WoW on a linux OS with the same device and maybe compare our configurations give me clue where to search..I’m a little desperate as I don’t want to use Windows anymore as I really try to avoid GAFAM but this bug makes WoW unplayable without switching to a normal mouse.. which I will not as I use it since so long now.Any clues ? 

(Removed photos for security purposes)Hello,My mouse appears to be broken. It cannot charge properly and shows no response at all.Best regards,Allan

isnt it time for razer to do a proper driver and config program for linux?with the increasing use of linux for gaming and it is really good except for all my razer gear.i love my razer gear but having the issues with my tartarus v2 not being able to config it and use it im currently looking for replacement.you are missing out on an upcoming market that will only grow the more windows sells people out and more and more people are moving to a linux based system, it works really well now and will only be better./SkitBra

Hi, today I got a problem with my Razer Viper Ultimate Wireless Receiver, right now I can’t connect to the mouse anymore without wired cable. Since there is no bluetooth built in, I need a replacement for the Receiver ASAP.Right now I'm in Indonesia, and my local Razer Reseller couldn’t even help me for ordering me the Razer Receiver.Could anyone help me or anyone in Razer Support Team could help me? I would appreciate it alot.Sincerely,Thank you.

Currently typing this on a different keyboard… Ive had my Razer Huntsman v3 pro for less than a year and ive kept it clean and in tip top shape. I've never spilled anything on it or on my desk for that matter, same with food. I don't even eat at my desk. I've done nothing to cause this i just play fortnite a decent amount. I would say i play a lot but most people who play on pc competitive fortnite play much more than me. I play 3-4 hours a day on average, rarely more than that. The E key is my edit bind so i press it a lot but never super hard or aggressively. I've had many other keyboard in the past such as the Wooting 60% and the gk61. Both still work (I'm using the wooting now). I like the huntsman a lot which is why I've been using it. There is no reason why 1 key on a 200$ keyboard should just stop working after a year of use. This whole thing is quite ridiculous to be honest and i know for a fact I'm entitled to a replacement keyboard from either razer or Amazon. I'm worried abo

Hi everyone,I’m a long-time fan of Razer gear and I’ve spent years trying to find a Razer Turret V1 (RZ01-0133). I finally managed to get one recently, but unfortunately, the mouse is not working.I’ve already checked the battery with a multimeter and it’s healthy, so the issue seems to be with the mouse PCB itself. Razer's local support in Brazil is no longer available and when I try to contact them, they simply redirect me to the official global support. Since this is a legacy product, I haven't been able to find anyone locally who can fix it or provide parts.I really want to get this kit working for my setup. Does anyone know if there is a specialized repair service that accepts international shipments for out-of-warranty repairs? Any leads or advice would be greatly appreciated! Thanks! 

Does anyone know how to fix this?  When charging or even sometimes when wireless. I have the num pad on the side bound to Num Pad buttons. But in-games it always inputs as normal Number Row keys. Which makes it completely unusable.  Tried resetting/removing profiles. Removing drivers, etc. Nothing seems to fix it. I can only sometimes fix it in wireless mode if I turn the mouse off and on again. 

Hello Razer Support Team,I am writing to report persistent and serious issues with my Razer Naga Pro mouse.Device Information:Detail Value Product Razer Naga Pro Serial Number 632125H16201418 Firmware Version 2.3.2.0 UI Version 1.0. [removed by moderator] Synapse Version 4.0. [removed by moderator] Issues:Bluetooth disconnections: The mouse frequently loses Bluetooth connectivity and fails to maintain a stable connection. "Device Not Recognized" on wired connection: Even when connected via USB cable, the mouse randomly shows a "USB Device Not Recognized" error — the issue is not limited to wireless mode. Reproduces on multiple PCs: Tested on multiple different computers — same issues on all, confirming a hardware defect. Minimal usage: The mouse has had very light usage, yet problems still appear, indicating a quality/reliability issue.Purchase History: This is my 5th Razer mouse purchase. Every year, after a short period, strange issues appear that render the mouse unreliable and fo

لا استطيع الحصول على المصادقة بخطوتين عن طريق رقم الهاتف [removed by moderator]

Hi I’ve today bought a viper pro 3 I tried installing the razer synapse 4 but everytime the installer open I get server access unavailable I’ve tried everything restarting router pc preferring anti virus pretty much all basics but still getting the issues has anyone been able to solve this issue?

THX SPACE AUDIO - I bought it for a fee with surround sound application, when can I get the code? I bought it in February 26, but I haven't heard of it yetThe status is that it will be delivered... If I got an e-mail and I deleted it, where can I get the code?

So I have a Razer Stream Controller, and at first worked like a charm, mostly use it to control my Philips Hue lights. now we are stuck at running 5.9.1 of the Loupedeck software, and many plugins no longer work with that, I basically have brick with useless buttons.What is Razer going to do about it.  I love the products have spent thousands of $$$ on devices, I own almost every razer device they have made.  and I am finding the lack of any information on some products just missing.Anyone else in the same boat? Just very frustrating. Thank you     

Now- my microphone is quite difficult to retract into the headset.. Very difficult. I won’t force it, so it just stays out and dangling. I hear it’s a common issue and look past it.Then, after charging it last week, I’ve had the recurring issue of the left channel being much much quieter than the right ear. Think, 15-85 ratio rather than 50-50 between each ear. I ignore it for a bit but it renders the headset essentially unusable, and I’ve seen plenty of other posts about it.But I’ve noticed, if I turn the headset off and close synapse, then turn the headset back on with Synapse closed, it works fine..? This seems to be a recurring thing with these v4 Pro’s, wondering if this is a hardware issue or Synapse 4 issue. All firmware (oled screen, headset, and synapse) are on current version. Including windows. Headset is only ~6 months old, bought from Bestbuy. Same issue when wired, Hyperspeed wireless, or Bluetooth. Same computer.

Hi all, I picked up a Razer Turret for Xbox One (model RZ03-0282) from a thrift store. It’s seemingly in great shape, but it’s missing the mouse dongle, and more importantly, it’s stuck in STM32 bootloader mode (I’m assuming that’s what landed it in a thrift shop in the first place.) I can see it in STM32CubeProgrammer, but I need the correct firmware file to recover it. The flash memory reads as empty. The official Razer updater won’t detect it in this state. Does anyone know how to obtain the Turret’s recovery firmware (.bin or .dfu) so I can flash it directly? Thanks a ton! 🤗

THX 공간 오디오 - 서라운드 사운드 응용  유료로 구입을 했는데 코드는 언제쯤 받을수 있을까요? 메일로 보내준다는데 26년 2월에 구입을 했는데 아직 얘기가 없어요상태는 배송됨 이라는데요… 만약 메일을 받았는데 제가 지운거라면 어디서 코드부여 받을수 있을까요? 

As the title suggests.I am part of the Razer ecosystem so by default my instinct is to go Razer, however the arena 7’s having a tweeter and a little bigger sub is kind of winning me over.Can anyone weigh in on what the better system might be?