Razer Support

I have a huntsman v3 pro and I dumped a pretty good amount of coffee into the keyboard.  It is starting to get sticky.  Can I didassemble the keyboad and clean it?  Can I just spray water into the keyboard to wash out the coffee?  It is also modifying the colors of the keys that seem to have coffee crusted on them.Any advice would be greatly appreciated! Kurt

I haven't used my razer Basilisk X hyperspeed mouse for more than 4 months and now when I turned it on,the cursor is moving on its own and I am not able to control the cursor with the mouse

The left side of my Razer Chroma Strider has stopped lighting up and I can’t lodge anything through warranty because they require a serial number which the strider does not have. Is there a way to fix this? 

Hello there,I started a warranty case for a defective headset (Blackshark V2) which I wanted to warranty because I really liked the headset. I started the warranty case in early November and had the headset sent to Razer (in their possession) by December 1st. At this point, I figured it would be 3-5 days until they shipped me the replacement device, which is what they listed on their website and continue to send in email. I wasn’t in any rush anyways, and I figured the Holidays would effect some of the speed, however it’s been almost a full month without any other updates other than the copy paste emails claiming “Within the next 2 business days, you can expect to receive an email update with your replacement's outbound tracking number.” I’m just wondering if this is kind of on par for Razer warranty’s or if others have had better luck.  Thanks 

Been using mouse for 6 months.Few weeks ago issues with switching from free-spin to tactile started. Today wheel click stopped working entirely. Is there a sollution?

Constantly disconnecting and reconnecting. I am so tired of hearing the disconnect and reconnect sound. Half the time I need to unplug the mouse and plug it back in just to be able to use it.  I finally looked the issue up and I see many people have the same problem with their mouse.  This is really annoying I’ve dealt with this since I purchased this mouse. I expect a high end mouse but this is probably the worst mouse I’ve ever had, very disappointing. What is the solution?

So, ever since I downloaded Synapse 4, my Tartarus Pro is pressing multiple keys on certain key presses. An example is that when i press the 3 key on the pad, it also presses 4. when i press 16 and 7 together it will also press 17. Synapse 3 does not do this. what is going on?

My Viper v3 pro randomly died last night, ít ran out of battery and refuses to charge up when the cable is plugged, í checked the ports they all work, the cable also work, í cleaned up the mouse port but it still doesn’t charge.. the led is not turning on, there’s no sound cue when the cable is plugged in the mouse, but there is one when it’s plugged in the dongle. Razer synapse says “Device switched off” holding on the power button doesnt do anything. Please help the mouse isn’t even a year old :/

Hi, is there any way to replace/ buy new wireless dongle for the Barracuda X (2022) black?

Hi I got a brand new Kraken V3 X headset a month or two ago and ever since I got it, it is way too loud even at low settings. I’ve tried changing every conceivable setting on my pc I could but it didn't fix it. It also makes lots of subtle clicking noises and buzzing as well. I’ve tried my best but I literally can't use it unless I want to go deaf if it accidentally goes to like 20 percent volume. Any help would be amazing

Great customer support i eas experiencing something unusual with my death essential now it's working well and great customer service fast response and helpful helps

So I recently copped these new headphones in the white ps5 edition and I heard they had some good 7.1 surround sound on them, which is great as my tv speakers are kinda bunz. But when I plugged them in and tried out the 3d audio settings, I can't tell the difference from stereo. Now I saw that you need some sort of activation code for it to work on windows 10 but do I seriously need to borrow a laptop just for them to work as intended on a whole other console? Not only that but the box didn't come with any activation code so I might have to fill out a form to get a new code. Maybe I sound rlly dumb to you all but I just don't get this stuff 

Hi, A few days ago my headset stopped connecting, charging, and will not go into pairing mode. The only thing it will do is flash the green light. Even when windows shows its connected, it’s not actually connected. I tried updating the firmware, and at completion it displayed a message about it no longer being supported. Does that mean mine I’m stuck with a headset in perfect condition that is no longer usable? I tried managing it from Synapse, but the profile for the device just stays on a “loading” message. Any insight/help would be greatly appreciated.

everything is in the title so yeah as I said when I lift my mouse it scrolls up or down and if I like press the left or the right click button like 10 times it stops scrolling when lifting up but as soon as I scroll up or down it starts doing it again so yeah Ive tried everything that should fix it and which has fixed it for everyone else but it for some reason nothing fixed my issue so idk please help

Hi!I do like the sensor and image quality but there are double frames (static frames) with a consistent pattern. Every x frames, it shows the previous frame instead of a new one, and then on the frame after that, the movement has jumped ahead, resulting in jerky video. If you’re a GSYNC gamer, you see and ‘feel’ this inconsistent pacing instantly. I have only found one setting to make a difference, and that is the 50hz or 60hz flicker filter. I’m recording either the Razer Synapse preview screen with OBS, or added the camera as a video capture in OBS, makes no difference, all at 60fps. Flicker filter:50hz: Static frame every 4,4,4,8,4,4,4,8 frames 60hz: Static frame every 24 framesVideo: https://youtu.be/zMU01KsaC28Nothing else makes a difference. USB ports, resolution, compression settings, camera settings don’t matter. CPU and GPU load is low. The camera is only shared by a keyboard on a USB 3.1 ‘hub’ (but directly plugged into PC) using USB Device Tree Viewer. Other USB ports don’t

I received my Razer Deathadder v2 pro today. when I plug the dungle, windows starts plug/unplug sound in loop so it does not work. It works when connected via the included USB cable. When i use the utility to connect it says just loops in there as well between plugged in and not plugged in.

I have encountered this issue since I initially bought the mouse brand new (this is not a result of over-use wearing down parts). Whenever I bring the mouse back down to the pad with anything other than a feather touch, the middle click button activates on its own.At first I could ignore the problem as I did not do much that would require me to move the mouse in such a way, but after recently starting to play more FPS games with a ping system bound to scroll-click, I have noticed myself pinging almost everything in sight due to it activating whenever I put my mouse back down after picking it up to re-center it.I am running Synapse on default, I have not found any settings to be able to adjust the scroll-click sensitivity, I have updated the firmware to v1.2.0.0, I have fully uninstalled/re-installed the mouse drivers, and I even threw a holy-mary (that I knew had 0 chance of working) by following one thread’s comment that “turning off the LEDs fixed the issue”. I could bypass the in-ga

My Razer wallet cannot receive verification codes, please help me.

2-Step Verification section of your My number not working I want to change I can't he ask about massage ut Step Verification I can't pay my grams  

I have a Naga Trinity that is out of Warranty, and had the Left Mouse Button fail after the billionth click over the years. Perfectly reasonable, the mouse owes me nothing. I bought some replacement switches, to swap them out and keep the mouse alive, because its still functional otherwise. During disassembly the Front Bracket for the Scroll Wheel, that also holds down the cord under the PCB broke, and It would be nice to have a new bottom of the whole enclosure. I was wondering if it would be at all possible to pay for a new one?

kulaklığımı dongle ile bağladığım zaman sürekli bir bağlantı kopması yaşıyorum.Sanki şarjı azalmış gibi bir ses geliyor ve bağlantı kopuyor 3-5 saniye sonra tekrar bağlanıyor gerçekten anlam veremedim artık ne yapacağımı bilmiyorum

Dear Company Representative,I am writing to you in connection with a problem with my headphones, which I have been using for less than a year. During operation, the connection point between the length regulator and the left ear was damaged.Please inform us about the possibility of repairing this device or purchasing an appropriate spare part. I would like to avoid having to replace the headphones due to this minor malfunction.I would appreciate your attention to this issue and prompt provision of information on possible solutions to the problem.

Hello, I have a Razor Barracuda X that seems to keep disconnecting when I watch anime shows with my head set. With my games no issues and with YouTube no issues. But the moment I start watching an anime and come across a fight scene it starts to disconnect and reconnect and does that until it gets “quiet” I don’t have them turned up all the way and even if I did it doesn’t have that issues until like a high treble has this happened to anyone? Thank you! 

Hello, my name is Bruno, I'm from Brazil, and I own a Razer Atheris mouse.My house was robbed, and they took my computer case with the USB dongle for the mouse connected to it, but they left the mouse behind.Now, I'd like to know if there's a way for me to acquire a new dongle to replace my old one for my Razer Atheris. I really love this mouse, by the way.Thank you!

My mouse won't connect to Chroma Studio. I've tried everything I've seen online and nothing works. Maybe the mouse isn't compatible with Chroma? But that would surprise me, given how much it costs. I need help, please.