Razer Support

Why was the ability to manually calibrate the controller removed in latest firmware update? I purposely didn’t update it but it somehow updated anyway. With a Hall effect controller you need the ability to calibrate manually to reset the center point! Please bring this feature back. ​@Razer Admin @razersupport

When I power up my laptop, it reboots 3 or 4 times before it finally boots to windows. When it starts up, the date and time are wrong. I read in a few places that this means the CMOS battery needs to be replaced, but then other people have said that didn’t solve the issue. The battery itself seems to be working just fine. I’ve done all the windows updates, except the upgrade to windows 11.

Razer Kiyo stopped working. It just the ring light just flickers and turns off every minute or two, I cannot see a solution in the forums or so. I have tried almost everything from updating synapse software and so forth. Please help.

Hello, I would love to know if it’s normal for the razer blade 15 2022 model to still generate heat during his sleep mode. Because that’s my problem, it will not go to very high temp, but enough to worry me during his sleep mode. It is quite disturbing when i put the computer in a bag etc.. to know that he continues to do that. So, is it normal or does my computer have a problem ?

My mouse doesn't track nor clicks. I'm able to connect it with 2.4 and bluetooth, but whenever i do my mouse moves upwards withooout me doing anything. When i try clicking it clicks every 5 tries… I've updated my mouse, factory reseted, left my mouse to rest without battery inside and STILL its not working. Hopefully with the very detailed descroption someone can help me! :D … please :)))))))

I lost my Type A Wireless (2.4 GHz), Bluetooth 5.2 receiver. I’m looking everywhere and cannot find the replacement for it. Can anyone help? It was this piece below plus the cord that connect it to my Xbox.

hi i got gift a pair of headphones kraken mutiplatform but i didn t got the recipt and i can t get the actiavation code for 7.1 sound , can someone help me please

At this point I have tried everything I can think of an cannot get right click to work at all. Problem started 4-5ish days ago. 1st day happened only a couple of times while playing SIMS4 specifically. After it would lock up right click in the game I would then have to reboot my PC, probably happened after 45ish mins of gaming.While Right Click is locked up like the above you cannot right click anywhere at all, within windows or apps.When testing a click tester that should work with right and left click, left clicks are registering fine, right is not registering anything. 2nd day was a lot worse, would happen after about 20ish minutes of playing SIMS4.I did notice that it did not matter if it was in BLE, Wired in the OFF position, or 2.4GHZ w the adapter this would continue to happen and it was seemingly getting worse. 3rd day the right click completely stopped working, no matter if you reboot the PC. At this point I updated the firmware using the Razer software for both the dongle and

I just bought the $19.99 THX Spatial Audio Activation Code for my Leviathan 2 speaker. I downloaded the installer and when entering the code it says Not Valid

Recently i've realized that if i play my music too loud, it will play through my microphone and can be heard while on call with my friends. is there any way i can fix this?

I have a full flight sim pit with the Cougar MFDs and a few Winwing products, when i connect the DA V2 to any usb port, or over bluetooth, it causes certain items to disappear from the list under USB game controllers making it where my game cant see all my devices. As soon as i disconnect the mouse the other periphs reappear. This also happens with the Seiren Emote i own as well. Out of the 6 empty USB ports on the PC only one will allow the mic to connect without interfering with the USB game controllers

I’ve got this keyboard (Huntsman V2) 3 days ago and the multi media keys already stopped working, i am sure the reason they’re not working has to do with the app because when it’s off it works but if i open it (synapse) then they stop working, any help?

I have an issue with my keyboard that 1 of the key is not rsponding and i trying to contact razer support with live chat, however the chat is not connecting me to an agent, it showing position in queue 1, i have been waiting for hours but it just doesn’t connect me to an agent, how long am i going to wait to claim my warranty

Hello, when activating the code for 7.1, it gives an error that the code is invalid, what should I do?

I recently bought Razer Blackshark V2 X this week, however i cant register the product to my Razer ID. When registering, it says that the serial number has been registered before. Please assist.

Hi, I have a Razer Blade 15 Base Model (Early 2020) - RZ09-0328 and for a while had experienced some issues with the trackpad not working when right-clicked, but as I use an external Razer wireless mouse, this was not too much of an issue so I generally ignored the problem. However, more recently the battery had started to not hold its charge for as long as it originally did, but again was not causing me too many issues as I tend to mostly use the laptop powered by the mains adapter supply. However, this weekend it stopped working after just 15 mins of use on the battery. When looking up the support forums I noticed that others had problems with the same models and also reported issues with battery swelling (bloat) causing problems with the keys or trackpad and I now believe I have the same issue. Can you please advise me with regard to the options for a battery replacement please as I do really like the laptop and other than the battery, I’m happy that it still does everything I need

Hello, I've had my deathadder v2 pro for about a year and the 2.4 wirless dongle never had any issues until recently. Last week it would disconnect when connected to the 2.4 usb but re-connect after I had turned it off and back on. I checked the firmware update and the USB and mouse are up to date. Resetting the mouse doesn't seem to help either. I got lucky earlier today and thought it was fixed as the mouse started working again after what must have been the 3rd reset. But shortly it disconnected again. I tried using control panel in windows to roll back the drivers, un-install synapse and the mouse from my computer. Re-install with synapse 4 and still have had no luck. I can only use the mouse while it's connected. Would the 2.4 usb be the issue in this case?

all of the buttons still work and Razor Synapse 2.0 still recognizes it but it just seems like the sensor isn’t working much anymore. I’ve removed it and reinstalled it in device manager, unplugged it and plugged it back it, unplugged it then restarted and then plugged it back in, but it still gives me the same problem…

I put the wrong number on my order i need to change pls

I have a naga epic RC30-005101 wireless mouse and my computer doesn't recognize it. can i get the drivers for the mouse to install

Hello Guys! I would like to know how to make a macro using ALT+1 , ALT+2, ALT+3 , ALT+4 with delay 0.005 and still i cannot figure it out since I am trying to make it on Synapse 3, I have Razer BlackWidow & Deathader still cannot make it ?Appreciate the help if anyone knows

Hi. I was wondering if anyone have this problem or can fix this problem. I have the Razer Blade 16 2023 4090 version. It was working perfectly well. It could handle anything I give it. I was playing Alan Wake 2 on Max with high FPS back in November. Then suddenly recently, I play that same game and it starts to stutter. I haven’t installed new program or changed anything to my laptop, any game I play starts to be less smooth and stutter, become unplayable. Would be great if anyone could advise what to do. Thanks in advance.

My experience in few words (as I wrote my Amazon AU review) . I don’t think the forum can help. But useful for someone else ;) It was good while it worked for 3 months. Flickered, crackled and the camera died in the middle of a Teams call. I have been trying to reach Razor support for a few days now. Usually, the queue is 5 or 6 long but it takes a few hours to reach your turn. But kicks you out every time with a "no agents available" when it's your turn. It's so close to a scam even ;) Who knows. My money wasted but don't waste your money buying anything Razor. I was the one who was so confident that Australian consumer protection is there for you. But, who knows where this Company is operating from? I believe Amazon should take responsibility for this kind of poor customer service since we trust Amazon as a brand and their store.

Hello,I have a Razer Nari Ultimate headset for a few years and recently it stopped connecting to my PC. The headset does not seem to be the problem but rather the dongle. When i plug in the dongle it disconnects after a short time. Where can I buy a replacement for the dongle?

El código de activación que me enviaron no funciona. Me dice: el código de activación no es válido. Ayuda por favor The activation code sent to me doesn't work. It tells me: the activation code is invalid. Help please