Solved Threads

 salve galera, boa tarde.Recentemente peguei este erro de falha de instalação no Razer Synapse 4 em um computador aonde a toda instalação estava apresentando o erro e a resolução que identifiquei foi mais simples que pensava.1 PASSO - FECHE OS PROCESSOS DO SYNAPSE E DA RAZER2 PASSO - TENTE O DNSJUMPERA solução aplicada foi realizar a troca do DNS do computador para o DNS público do Google.Acredito que a forme mais simples de fazer a realização é alterando manualmente o dns.Mas para deixar mais simples recomendo o DNSJUMPER:https://dnsjumper.net/Após o download você irá extrair a pasta do aplicativo > Executar o aplicativo > *DICA IMPORTANTE* VERIFIQUE QUAL A SUA PLACA DE REDE  4 PASSO - REPARE O APLICATIVO DO RAZER SYNAPSE4.1 Aperte windows + R para abrir o executar4.2 Coloque o comando “ appwiz.cpl ”4.3 Vá em Razer Synapse e clique em “Alterar”; Provavelmente irá aparecer o softare da razer e acredito que em alguma parte de seleção do Synapse ou de outros aplicativos da Razer in

I’ve found a similar post to my issue, but since he got no replies and my issue is similar I’ll ask again. https://insider.razer.com/razer-support-45/can-t-replace-blackshark-v2-pro-ear-cushion-45618?tid=45618&fid=45 I bought the Blackshark V2 Pro back in December 2022, so I don’t think this is the 2023 model. It has gotten quite dirty and the usual scrubbing wouldn’t do the job so I decided to order a prying kit by iFixit, then let it soak while I enjoy my Sunday. I looked at the official thread by Razer on how to remove the ear cushions, tried to find the joints, guides, etc. that they advised me to do, but in the end the earcups just came off like this. Felt like they were super glued onto there. Now I’m sitting here frustrated, wasted 2 hours trying to understand the mechanisms, seeing if I did something wrong, browsing threads and trying to put them back on. I have no other option but to superglue them back on, and if I have any warranty that is voided I’m sure.  I see that th

I’m hitting the issue where I need to disable secure boot to get rid of a Invalid signature detected. Check Secure Boot Policy in Setup error message.I’m also unable to access the bios settings to reset the keys I need to. Is there an expected date for a fix for this? it’s incredibly frustrating.

My Tartus v2 wont let me use my custom key maps after the latest update. It says I need Synapse 4 running, which it is. I tried the repair options, I also tried a clean re-install. But nothing. I use this for both work and gamming, so this really has me in a bind as it was apart of my workflow. Any help would be appreciated. Im on windows 10 but with the most updated security features.

Dear Razer Customer Relations / Support Management,I am writing to formally submit a complaint regarding the unacceptable standard of customer service I experienced during my recent support case involving my Razer Viper V3 Pro, with particular emphasis on the conduct and quality of assistance provided by your representative, Francis.I respectfully request that this complaint be reviewed by a supervisor or Customer Relations Manager, rather than being redirected to the representative whose handling of my case is the subject of this complaint.1. Background of the original support caseI initially contacted Razer after my Viper V3 Pro developed a progressively worsening metallic noise from its scroll wheel after approximately nine months of normal use.The device had never been dropped, exposed to liquids, disassembled, or subjected to accidental damage or misuse.I cooperated with your support team, provided the requested information, explained the circumstances surrounding the defect, and

Hi there,The problem I'm having right now is that the computer won't charge. However, the LED indicator on the power supply is on. In other words, when the battery runs out, I can no longer turn on the computer and use it.It is because when I connect the power supply to the computer, there is no response at all. I heard someone said maybe the software(Windows 11) problems !I have tried to delete and reinstall the batteries driver from the windows 11 system device, but it still can't solve the problem.What should I do? Attached is my laptop information.Microsoft Windows 11 Homeversion(10.0.22621 Build 22621)Razer Blade 15 Advanced Model (Mid 2021)-RZ09-0409Many Thanks 

Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested on differe

As others have posted, my keyboard will randomly stop receiving input, but the RGB stays active. The only way to fix it is to unplug it and plug it back in, and while playing a game, that gets very annoying. I have the latest version 1.02.00, and this issue still occurs. I just recently got this keyboard, and I'm kinda disappointed with how it's been recently because when I first got it, it worked perfectly. 

I have a blade 16 2025, I’m using a black widow v4 pro with it but the black widow doesn't appear as a device in chroma studio. I have windows dynamic lighting disabled for all devices in windows settings. Keyboard is plugged in via USB directly to laptop (no hub), I have latest firmware for the black widow (v1.05 released in January of this year). and latest razer apps.I’ve tried uninstalling all apps and re-installing, resetting the keyboard via caps and esc mechanism but no luck.One thing I’ve noticed is that when when I change synapse lighting settings from “RGB” to “dynamic” then the black widow keyboard appears in the chroma studio, as soon as I switch the settings back to “RGB” in synapse it disappears again. All other razer devices appear in studio (blade 16, basilisk mouse, Goliath mouse pad) without issue. So it seems to be just the black widow v4 pro having trouble being detected when RGB is enabled. 

Hello,I was wondering where i can buy a new face plate/top plate for razer kitsune. Thanks,

Hello Razer Support, I recently purchased a new pair of Razer BlackShark V2 X headphones and tried to register them on the Razer website to activate the 7.1 Surround Sound feature. However, the website says that my headphones are already registered to another account. I purchased them from a store on Kaspi.kz, and I cannot activate the feature. Could you please check whether my serial number is already registered, help me determine the reason, and assist me with activating the 7.1 Surround Sound feature? I can provide my proof of purchase, serial number, and screenshots of the error. Thank you for your help.

Hello. I have already activated my blackshark on my account but i loose activation code to enable 7.1 sound. Can get new code for enable 7.1 after new OS isntallation?

Now can switch ANC on/off or ambient, but cannot adjust ANC level in Synapse 4 version 4.0.86.2601160905 and beta version 4.0.86.2511170410.Synapse 3 and Audio app are correctly. Since 02-Nov-2024, I reported this issue to Razer Support staff.By the way, last month (10-Dec-2025) Razer Support staff replied me that they tried to fixed.What are Razer doing?

sooo i tried like 15 times re installing it and every possible way but this just keeps coming up and i'm tired now been trying for more than 3 hours and nothing works, if anyone knows a way to fix this please help me, i don't want to get a new mouse.. it happened after i re installed my windows 11 and after that i have no idea why it's not working. any help please ? 

I lost the USB-C dongle for my kraken V4, I read a past form and it said that I could reach out to a representative so they could check inventory. Any help would be wonderful.

Hi, Today, September 9, 2026, the button responsible for Command Dial Horizontal Scrolling started adjusting the keyboard’s brightness instead of scrolling horizontally when I turned the knob. In Synapse 4, I enabled only the horizontal scrolling function, but the problem persists. Attempting a reset and creating new custom modes did not help. It seems as though the knob/Command Dial itself has gotten stuck on adjusting the brightness. Please help.

Hello,I purchased a used Razer headset and I have the original 7.1 Surround Sound activation code. However, when I try to activate it with my Razer account, I receive a message saying that the code has already been used.The code was activated by the previous owner and is linked to their Razer account. I no longer have access to that account.The headset is now mine and I can provide the serial number and photos of the headset if required.Is it possible to unlink the 7.1 Surround Sound license from the previous owner's account and transfer it to my Razer account, or issue a replacement activation code?Thank you for your help.

Some keys on my keyboard (Razer Ornata V3 X) randomly stopped working. I udated my windows version and restarted my pc, and that fixed it. However about an hour later the same keys randomly stopped working again. I deleted and reinstalled Razer Synapse and updated my drivers, and restared my pc, yet they continue to not work.The affected keys are F1, F2, F8, F9, tilde, 6 in the number row, plus and minus in the number row, p, left control, insert, home, age up, delete, and the plus on the numbers on the right side of the keyboard.

"I submitted a ticket 3 weeks ago because I lost my SIM card and cannot receive my Razer Gold 2FA OTP codes. I have received 0 response. I am trying to PM a moderator but the forum says I am restricted because my account is new. Please send me a PM so I can provide my Ticket ID and recover my funds."

Hi, I have a Razer BlackShark V3 X HyperSpeed, model RZ04-054201. I lost the original HyperSpeed USB dongle. The replacement dongle for this model is not available on the Razer EU store. Is it possible to purchase a compatible replacement dongle from Razer? I live in Finland.

My mouse randomly registers accidental "scroll down" inputs at random moments. I’ve tried blowing it out and every other readily available fix, but nothing helped.

Hi, my BlackShark V3 Pro stopped working over 2.4GHz after I updated the firmware. The headset itself is fine. It works perfectly wired over USB-C and it works over Bluetooth on my phone. The problem is only the dongle connection.The dongle plugs in and Windows sees it fine, it shows up in Device Manager and appears and disappears when I unplug and replug it. Both audio endpoints show up in sound settings and the volume meter moves when I play something on the Game channel. But no sound ever reaches the headset.The dongle LED just blinks green and never goes solid, so I don't think the headset and dongle are actually paired anymore. The manual says blinking is connecting and solid is connected. I'm guessing the firmware update wiped the pairing between them.The problem is I can't re-pair them. The firmware updater says everything is already up to date and won't let me flash again. Both dongle and headset are on 1.4.4. The pairing utility page just redirects to Synapse, and the HyperSpe

I have a Razer Tartarus V2 Mecha-Membrane Gaming Keypad. I have used Razer Synapse to configure some of the keys:6 → 6 11 → G 16 → V 17 → Y (German keyboard)These bindings are working correctly with Synapse running: they are giving the correct input into World of Warcraft or a text editor. However, the joystick does not. The joystick is on default: However, when quitting Synapse, the joystick starts working perfectly fine in all applications!The custom bound keys revert to their default as expected. Unfortunatelly, the workarounds described in similar threads (see below) are not restoring functionality: switching to 8 Directions mode and binding up,down,… to the arrow keys with disabled “corners” looses the ability to move diagonally same, but adding “up-left”-key macro and similar to the corners makes movement clunky: switching from “up-left” to just “up” requires moving the joystick to the center Previously I was using another workaround: rebinding the 4-directions joystick to the ar

Hello Razer Support,I need help with the 7.1 Surround Sound activation code for my Razer Barracuda X (2022).When I try to request the 7.1 Surround Sound activation code, the website says that my device is a non-registered product and asks me to register it.However, when I try to register the device, Razer says that the product has already been registered.I have never registered this product or activated the 7.1 Surround Sound code myself.Product: Razer Barracuda X (2022)Product Code: RZ04-04430100-R3M1Serial Number: AC2314D******I am the current owner of this headset and purchased it from Shopee. I can provide proof of purchase and the full serial number privately if required.Could you please check why this product is already registered and help me obtain the 7.1 Surround Sound activation code?Thank you.

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.What I’ve already tested: Wired USB works perfectly Bluetooth also works fine The dongle is still detected by Windows I re-paired the headset and dongle successfully I reinstalled the audio endpoints and restarted the PC I tried different USB ports and removed the USB hub from the setup So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.Has this happened to anyone else?Did you find any fix, recovery method, or way to reflash the dongle?Any help would be appreciated.